Troubleshooting Procedures; The Scanner Is Turned On But Doesn't Operate At All; The Scanner Operates Improperly After Connection To The Computer - GRAPHTEC CS500 User Manual

6. TROUBLESHOOTING PROCEDURES

If the scanner seems to be operating abnormally, perform the troubleshooting procedures
described in this chapter before requesting a service call.

6.1 The scanner is turned on but doesn't operate at all

Cause
The power cord has come loose.
The scanner is connected to an electrical
socket that does not provide the rated
supply voltage.
The electrical socket is not supplying
a supply voltage.

6.2 The scanner operates improperly after connection to the computer

Cause
Is the scanner properly grounded?
Is the USB or IEEE 1394 cable between
the computer and the scanner working
properly?
Is the USB cable compliant with the
USB 2.0 interface that you are running?
Is an add-on USB card being used?
Are both the USB and IEEE 1394 cables
connected?
Are both the USB and Ethernet
cables connected?
Is the Graphtec Network Utility connected?
(when using the Ethernet connection)
Is the Graphtec Network Utility installed?
(when using the Ethernet connection)
CS500/IS200
6. TROUBLESHOOTING PROCEDURES
Remedy
Firmly connect both plugs of the power cord.
Use only the rated supply voltage.
Check the power supply.
Remedy
Make sure that the scanner is grounded.
Determine whether the cable connector has
any problems (e.g., a pin is broken or bent)
and ensure that the cable is inserted firmly into
position.
Ensure that you use a USB 2.0-compliant
USB cable.
USB 1.1 cards are not supported. Correct
operation is not guaranteed when the scanner
is connected to a USB port that is not the
standard built-in computer port.
Both cables cannot be connected at the same
time. Disconnect one of the cables.
Both cables cannot be connected at the same
time. Disconnect one of the cables.
Connect the Graphtec Network Utility.
Install the Graphtec Network Utility.
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