Chapter 5 Troubleshooting Procedures; The Scanner Is Turned On But Doesn't Operate At All; The Scanner Operates Improperly After Connection To The Computer - GRAPHTEC CSX500 Series User Manual

CHAPTER 5 TROUBLESHOOTING PROCEDURES

If the scanner seems to be operating abnormally, perform the troubleshooting procedures described in
this chapter before requesting a service call.

5.1 The scanner Is turned on but doesn't operate at all

The power cable has come loose.
The scanner is connected to a power
outlet that does not provide the rated
power supply or supply voltage.
The power outlet is not supplying a
supply voltage.

5.2 The scanner operates improperly after connection to the computer

Is the scanner properly grounded?
Is the USB cable between the computer
and the scanner working properly?
Are you using an USB cable not
compliant with the USB 2.0 interface?
Is an add-on USB card being used?
Is the Graphtec Network Utility
connected?
(when using the Ethernet connection)
"Communication error" is displayed for the Graphtec Network Utility status, and connection
cannot be performed.
An abnormality has occurred in the
network environment.
The scanner was turned on before
power was supplied to the hub. (With
some hub connections, the scanner is
not recognized if power is supplied to
the hub after it has been supplied to the
scanner.)
The scanner is in energy-saving mode.
Cause
Cause
Cause
Insert the power plug firmly.
Use only the rated power supply and supply
voltage.
Check the power supply.
Make sure that the scanner is grounded.
Determine whether there are any problems with
either of the cable connectors (e.g. a broken or bent
pin) and ensure that the cable is inserted firmly into
the connectors.
Ensure that you use a USB 2.0-compliant USB
cable.
USB 2.0 add-on cards are not supported. Correct
operation is not guaranteed when the scanner is
connected to a USB port that is not the standard
built-in computer port.
Connect the Graphtec Network Utility.
Return the network environment to its normal
status.
Turn off the scanner, wait for a short time, and then
turn it on again.
The Ethernet interface sleeps while the scanner is
in energy-saving mode. Press one of the buttons
on the scanner's control panel to bring the scanner
out of the energy-saving mode.
5-1
Remedy
Remedy
Remedy