GRAPHTEC CS500 User Manual
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GRAPHTEC CS500 User Manual

Image scanner
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500/
200
CS
IS
IMAGE SCANNER
USER'S MANUAL
MANUAL NO. CS500-UM-151

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Summary of Contents for GRAPHTEC CS500

  • Page 1 500/ IMAGE SCANNER USER’S MANUAL MANUAL NO. CS500-UM-151...

  • Page 2: To Ensure Safe And Correct Use

    TO ENSURE SAFE AND CORRECT USE • To ensure safe and correct use of your Image Scanner, read this Manual thoroughly before use. • After having read this Manual, keep it in a handy location for quick reference as needed. •...

  • Page 3: Safety Precautions

    Unplug the power • Request repair by contacting your sales representa- cord from the socket tive or nearest Graphtec vendor. • Never try to perform repair yourself. Repair work by inexperienced personnel is extremely danger- ous.
  • Page 4 Safety Precautions (Continued) WARNING Do not connect the scanner to a non-rated power supply. • Use of a different supply voltage may result in a fire hazard or electrical shock. Prohibited CAUTION Be sure to ground the earth terminal. • Unless the scanner is grounded, the operator could suffer an electrical shock in case of current leakage.
  • Page 5 Safety Precautions (Continued) CAUTION Be careful not to damage the power cord or the interface cable and never use a damaged cord or cable. • Do not use unnecessary force to bend, pull, twist, or bind the cord and cable, place a heavy object Never damage or on them, nor remodel them.
  • Page 6 Safety Precautions (Continued) CAUTION Do not install, use, or store the scanner in a loca- tion that does not meet the specified temperature and humidity ranges. • Such location may impair the scanner’s perform- ance and cause the scanner to malfunction or break down.
  • Page 7 Safety Precautions (Continued) CAUTION Do not use sharp, pointed articles on the scanner. • Such action may impair the scanner’s performance and cause the scanner to malfunction or break down. Prohibited Do not exert pressure on the scanner. • Such action may impair the scanner’s performance and cause the scanner to malfunction or break down.

  • Page 8: Introduction

    INTRODUCTION Thank you for purchasing a CS500 Series/IS200 Series Image Scanner. The CS500 Series/ IS200 Series scanners are capable of performing high-speed scanning of documents ranging in size from ISO A4 to ANSI E. This User’s Manual describes how to operate the CS500 Series/IS200 Series scanners, and also includes usage precautions.
  • Page 9 A warm-up period is not usually required for the CS500/IS200 Series scanners. However, if you plan to scan a color document (in particular a document with many light colors), we recommend that you allow the CS500/IS200 Series scanners to warm up for 10 minutes before scanning the document.

  • Page 10: Table Of Contents

    Contents TO ENSURE SAFE AND CORRECT USE ............. I Conventions Used in This Manual ..................i Description of Safety Symbols ..................i Safety Precautions ....................... iii INTRODUCTION ..................VII 1. OVERVIEW ..................... 1-1 Features ........................1-1 Unpacking the Scanner ..................1-2 2.
  • Page 11 6. TROUBLESHOOTING PROCEDURES ..........6-1 The scanner is turned on but doesn’t operate at all ..........6-1 The scanner operates improperly after connection to the computer ...... 6-1 The control panel’s red Error lamp is lit ..............6-2 The control panel’s red Error lamp is flashing ............6-2 The document isn’t properly fed to the initial scanning position ......

  • Page 12: Overview

    Compatible with document sizes from ISO A4 up to ANSI E Capable of color and grayscale scanning (grayscale only for the IS200 Series scanners) The CS500 Series scanners are capable of scanning in color (24-bit color, 8-bit color) or grayscale (256 shades).

  • Page 13: Unpacking The Scanner

    After unpacking the Image Scanner, check its outer casing and check that the standard accessories listed below are all present. If you detect a surface flaw or a missing accessory, please promptly contact your sales representative or nearest Graphtec vendor. Standard Accessories Power cable User’s Manual...

  • Page 14: Preparation

    2. PREPARATION 2. PREPARATION 2.1 Assembling the Scanner CS500 series Two persons are required for the assembly operation. Assemble the stand before mounting the scanner unit. (1) Assemble the caster frames and the side stays using the four screws provided.
  • Page 15 Side cover Rubber feet Fixing plate Fixing plate Coin screw Coin screw Center bar Fixing plate Notch Groove (4) Secure the side stays in place by tightening up the four center bar fixing screws (see (2) above). 2 – 2 CS500/IS200...
  • Page 16 Screw A Screw A Frame 3 (7) Always ensure that you remove the cushion material that is included below the document hold-down unit before using the product. (Refer to Section 5.1, “Opening and Closing the Top Cover”.) CS500/IS200 2 – 3...
  • Page 17 (2) Attach the center bar to the side stays temporarily using the four screws provided. Side stay Side stay Center bar Groove Caster Caster Attach the center bar loosely. Tighten the screws securely after the scanner unit has been mounted on the stand. 2 – 4 CS500/IS200...
  • Page 18 Side cover Rubber feet Fixing plate Fixing plate Coin screw Coin screw Center bar Notch Fixing plate Groove (4) Secure the side stays in place by tightening up the four center bar fixing screws (see (2) above). CS500/IS200 2 – 5...
  • Page 19 Screw A Screw A Frame 3 (7) Always ensure that you remove the cushion material that is included below the document hold-down unit before using the product. (Refer to Section 5.1, “Opening and Closing the Top Cover”.) 2 – 6 CS500/IS200...

  • Page 20: Part Names And Functions

    Top cover Control panel Lock Cover sensor Basket Release Release Document guides Stand Caster CS500 Lock Basket Release Release Stand Caster IS200 Top cover Open the top cover to clean the document hold-down unit and transparent contact plates. Paper sensors These sense whether a document is present in the scanner.
  • Page 21 IS200-11 IS200-11PRO Ethernet connector connector CS500-11eN CS500-11eN-PRO The above illustration is of the CS500 model. IS200-11eN IS200-11eN-PRO Power switch Controls the on/off status of the power supply to the scanner. AC line inlet Connect the power cord’s female plug here.
  • Page 22 Feeds the document toward you. When this key is pressed in Scan READY status, the Scan READY status is cancelled and the document is ejected toward the front of the scanner. STOP key Compulsorily stops scanning of the document. CS500/IS200 2 – 9...

  • Page 23: Attaching The Document Support Wires

    2.3 Attaching the Document Support Wires Always ensure that the document support wires are attached to the scanner unit before scanning a document. Note: Drawings of the CS500 model are used for the explanations. Document support wires The document may be damaged upon contact with the power cable if it is scanned without the document support wires in place.
  • Page 24 (4) Attach the other document support wires in the same manner. Detach the document support wires when moving or packing the scanner. Squeeze each wire gently towards the center and then lift it up to detach it. CS500/IS200 2 – 11...

  • Page 25: Preparing To Operate The Scanner

    USB 2.0 interface, please contact your sales representative or nearest Graphtec vendor for information on supported add-on cards. Graphtec does not guarantee correct scanner operation with every IEEE 1394 computer interface or add-on card. Please contact your sales representative or nearest Graphtec vendor for information on supported add-on cards.

  • Page 26: Connecting The Scanner To A Power Supply

    3. PREPARING TO OPERATE THE SCANNER 3.2 Connecting the Scanner to a Power Supply Note: Drawings of the CS500 model are used for the explanations. Connecting the Power Cable Insert the female plug of the power cord provided into the scanner’s AC line inlet and insert its male plug into an electrical socket supplying AC voltage.
  • Page 27 When the scanner has been initialized, the POWER lamp lights up. When resetting the scanner by turning it off then back on again, wait at least five seconds before turning it back on. CS500/IS200 3 – 3...

  • Page 28: Connecting The Scanner To A Computer

    3. PREPARING TO OPERATE THE SCANNER 3.3 Connecting the Scanner to a Computer Note: Drawings of the CS500 model are used for the explanations. The scanner can be connected to a computer using the USB interface or IEEE 1394 interface.
  • Page 29 (1) Ensure that you have an Ethernet cable that works with your computer. Plug the Ethernet cable into the Ethernet connector located on the right-hand side of the scanner unit. Ethernet connector To the computer Ethernet interface cable CS500/IS200 3 – 5...

  • Page 30: Connecting The Scanner Via An Ethernet Interface

    Windows Help for more information. Installing the Network Utility The following procedure assumes that you are using the CS500-11eN connected via the Ethernet interface as part of your system. The windows shown are those for Windows 2000. (1) Connect the scanner to the computer, and turn on the computer’s power. Insert the CD-ROM disk (included with your computer) into the CD-ROM drive of the computer after Windows has started up, and then turn on the scanner’s power.
  • Page 31 Specify the scanner’s IP address. Click [Search] and select the scanner. Note: If the IP address wasn’t found during the initial setting procedure, there is a possibility that there are two or more addresses with the factory setting (192.168.1.1) on the network. CS500/IS200 3 – 7...
  • Page 32 Select “Assign IP address”, specify your desired IP address, and then click [Next] Please contact your network administrator if you do not know your IP address. Two or more identical IP addresses may cause network problems. 3 – 8 CS500/IS200...
  • Page 33 (10) This completes the Device Setup operation. Installing the Graphtec Network Utility (11) Proceed to install the Graphtec Network Utility. Select [Yes], and then click [Finish]. (12) Click [Next]. (13) The “Software License Agreement” window appears. Carefully read the provisions of the agreement.
  • Page 34 (14) Click [Yes] to continue with installation. The following window appears. Select the destination folder for installation. To specify a folder, click [Reference] and then select a folder, The default destination folder is C:\Program Files\Graphtec\Graphtec Network Utility. (15) Click [Next]. Specify the program folder name.
  • Page 35 3. PREPARING TO OPERATE THE SCANNER (17) Click [Start] to start the installation procedure. (18) When installation has been completed, click [Finish]. CS500/IS200 3 – 11...
  • Page 36 3. PREPARING TO OPERATE THE SCANNER Setting up the Graphtec Network Utility (1) Set up the Graphtec Network Utility. Launch the utility from the Graphtec Network Utility created in the Program folder. (2) (2) Register the destination server. When the Utility is launched, the server registration window appears.
  • Page 37 Section 3.5, “Installing the Driver Software”. When using a CS500-11eN/11eN-PRO or the IS200-11eN/11eN-PRO connected to an Ethernet interface, be sure to launch the Graphtec Network Utility and click the [Connect] button. Furthermore, when you have finished using the scanner, click the [Disconnect] button to put the scanner in a status that enables it to be used with other computers.

  • Page 38: Installing The Driver Software

    USB interface is used. The scanner name displayed in the windows is the name of the scanner connected to the computer (CS500-11 is used in this section). (1) Connect the scanner to the computer, and turn on the computer’s power. Insert the CD-ROM disk (included with your computer) into the CD-ROM drive of the computer after Windows has started up, and then turn on the scanner’s power.
  • Page 39 (5) Select the check box entitled “Specify a location” and click Next. Click [Browse] and select the DRIVER folder in the CD-ROM drive or enter a CD- ROM drive name and \DRIVER using the keyboard. Example: For drive E, enter “E:\DRIVER.” CS500/IS200 3 – 15...
  • Page 40 Click [Yes] to continue the installation. (8) The screen shown below is displayed when the wizard has finished installing the driver. Click the [Finish] button. (9) The Windows 2000 desktop appears, and the scanner is recognized by the computer. 3 – 16 CS500/IS200...
  • Page 41 USB interface is used. The scanner name displayed in the windows is the name of the scanner connected to the computer (CS500-11 is used in this section). (1) Connect the scanner to the computer, turn on the scanner first, and then turn on the computer.
  • Page 42 (6) The screen shown below is displayed when the wizard has finished installing the driver. Click the [Finish] button to close the “Welcome to the Found New Hardware” wizard. (7) The Windows XP desktop appears, and the scanner is recognized by the computer. 3 – 18 CS500/IS200...

  • Page 43: Checking The Interface Connection

    3.6 Checking the Interface Connection For Windows 2000 The procedure outlined below assumes that the CS500-11 is connected in your system. The scanner name displayed in the windows is the name of the scanner connected to the computer (CS500-11 is used in this section).
  • Page 44 3. PREPARING TO OPERATE THE SCANNER For Windows XP The procedure outlined below assumes that the CS500-11 is connected in your system. The scanner name displayed in the windows is the name of the scanner connected to the computer (CS500-11 is used in this section).

  • Page 45: Installing The Scanning Master 21+ Application

    3. PREPARING TO OPERATE THE SCANNER 3.7 Installing the Scanning Master 21+ Application The Scanning Master 21+ “OPS112” is a software application for using a Graphtec scanner to scan image data. Operating Environment Windows 2000 Professional/XP Professional/XP Home Edition Installation Procedure (The following steps are explained using the Windows 2000.)

  • Page 46: Loading A Document

    Media Thicknesses Observe the following points when scanning a thick medium. • The CS500/IS200 seris scanners cannot scan a document that is thicker than 1.5 mm. • When using the carrier sheet, ensure that the combined thickness of both the document and carrier sheet does not exceed 1.5 mm.
  • Page 47 The document is scanned in the standard paper size determined from the automatically detected document width. Automatic detection—ISO series Automatic detection—ANSI series Automatic detection—ARCH series Automatic detection—DIN series The document is scanned in the paper size of the respective series as determined from the automatically detected document width. 4 – 2 CS500/IS200...

  • Page 48: Loading A Document

    • Move the document guides back to the edges of the scanner after you have loaded the document. • This ensures that the document does not get damaged if it is fed at an angle. Document guides Document-scanning table The above illustration is of the CS500 model. CS500/IS200 4 – 3...
  • Page 49 (see Section 4.6, “Using the Carrier Sheet” for details). • Load the document in the center of the scanner, as the document may be fed in at an angle and not scanned correctly if it is significantly off-center. 4 – 4 CS500/IS200...

  • Page 50: Handling Documents According To Their Material And Thickness

    • The end of the document is not scanned. Such problems may be avoided by taking the following corrective measures. • Lower the scanning speed. • Support the document at the front and the back of the scanner. CS500/IS200 4 – 5...

  • Page 51: Distance Correction

    The values entered here must be within the range of the distance correction. (6) Click the OK button to calculate the correction value. The distance will be corrected the next time a document is scanned. 4 – 6 CS500/IS200...

  • Page 52: Using The Carrier Sheet

    Target document (the surface to be scanned faces up) White surface (background surface) The above illustration is of the CS500 model. When handling the carrier sheet, be very careful not to scratch it or otherwise damage CS500/IS200 4 – 7...

  • Page 53: Daily Maintenance

    90 degrees. Top cover Open levers The above illustration is of the CS500 model. (3) Close the top cover until the left and right latches on the top cover lock into position, making sure that you don’t get your fingers caught.

  • Page 54: Cleaning The Document Hold-Down Unit

    Document hold-down unit Latch Latch The above illustration is of the CS500 model. (3) Wipe clean the underside of the document hold-down unit (see below) using a soft cloth that has been soaked in water or diluted neutral detergent and thoroughly wrung out.

  • Page 55: Cleaning The Image Sensors

    (diluted with water) and firmly wrung out. Transparent contact plates The above illustration is of the CS500 model. (4) Completely remove any moisture on the transparent contact plates by wiping them off again using a soft, dry cloth.
  • Page 56 (unexpected white or black streaks in the data) due to scratches on the transparent contact plate or other reasons, please perform the calibration procedure (see Section 5.6, “Calibration”). If the scanning results do not improve after calibration, the transparent contact plate(s) will need to be replaced. 5 – 4 CS500/IS200...

  • Page 57: Cleaning The Paper Sensors

    (3) Wipe the two paper sensors using a cotton swab. Paper sensors The above illustration is of the CS500 model. (4) Close the top cover as described in Section 5.1 “Opening and Closing the Top Cover”. Take care not to get your fingers caught in the cover.

  • Page 58: Removing A Jammed Document

    (3) If the document is jammed at the front, remove the document from the inside or by pulling it forward. The above illustration is of the CS500 model. (4) If the document is jammed at the rear, remove the document from the inside by pulling it toward the rear.

  • Page 59: Calibration

    • The calibration sheet is a paper product. Do not attempt to clean it with any type of liquid cleaner. • The calibration sheet is a consumable item. Replacement sheets can be purchased from your sales representative or nearest Graphtec vendor. Preparation and checks Recommended usage environment Monitor: 1024 ×...
  • Page 60 (4) Select the connected scanner and click the [OK] button. (5) Select Calibration on the Scanner menu. (6) Select All in Calibration and click the [Execute] button. (7) The following message is displayed. Insert the calibration sheet into the scanner as instructed. 5 – 8 CS500/IS200...
  • Page 61 Check that there are no vertical streaks, such as white patches, in the scanned data. (Streaks occur when calibration is not performed correctly due to contamination by dust or dirt.) (13) If the data is normal, calibration is complete. Click the Close button and exit the Scanner Adjustment Program. CS500/IS200 5 – 9...
  • Page 62 (17) Return to step (10) and verify the calibration results. If you perform the calibration procedure several times with no discernible results, there may be a problem with the scanner itself. In this case, please contact your Graphtec vendor. Color Correction Perform color correction if there is any discrepancy in color in parts of the scanned image even after you have calibrated the scanner.
  • Page 63 (6) Click in the center of the color tile indicated by the numbers 1 to 6, in ascending order. Align the cursor crosshairs with the printed lines at the sides of the tile. Cursor lines (red) Align with the printed lines, then click. CS500/IS200 5 – 11...
  • Page 64 (11) Click the Fit icon to display the entire image, and check whether there is any discrepancy in color. If there is no discrepancy, color correction is complete. Click the Close button. If there is still some color discrepancy after performing Color Correction, repeat steps (6) through (11). 5 – 12 CS500/IS200...

  • Page 65: Troubleshooting Procedures

    Are both the USB and Ethernet Both cables cannot be connected at the same cables connected? time. Disconnect one of the cables. Is the Graphtec Network Utility connected? Connect the Graphtec Network Utility. (when using the Ethernet connection) Is the Graphtec Network Utility installed? Install the Graphtec Network Utility.

  • Page 66: The Control Panel's Red Error Lamp Is Lit

    The “Model Setup” settings are not Set the “Model Setup” settings in Scanning correctly set in Scanning Master 21+. Master 21+ to “CS500 series or IS200 series.” For details, refer to the Scanning Master 21+ User’s manual. Is the “Connection Method” of the Ensure that the “Connection Method”...

  • Page 67: The Document Isn't Properly Fed To The Initial Scanning Position

    The transparent contact plates over Clean the transparent contact plates (see the image sensors are dirty Section 5.3, “Cleaning the Image Sensors”) The carrier sheet is not used with Use the carrier sheet. transparent or translucent documents. CS500/IS200 6 – 3...

  • Page 68: The Input Image Data Is Incorrectly Aligned

    Moreover, fine adjustment to correct such deviation can be performed using the driver software if the deviation causes are overlapped or missing data. Overlapped data Original document Data overlaps Missing data Original document Data is missing Deviation due to scanner specifications Original document Deviation caused by specifications 6 – 4 CS500/IS200...
  • Page 69 Sensor 3 Sensor 1 Sensor 4 Sensor 2 Markings on the document scanning table Document feed direction Because the document is loaded face down, Sensor 1 is the leftmost sensor in the driver software’s display windows. CS500/IS200 6 – 5...

  • Page 70: Smudges Not Appearing In The Original Document Appear In The Scanned Data

    (Scanning Master 21+) provided with for a document of a different paper type. your scanner, select the Distance Correction The scanning precision varies according function to adjust the precision. to the type of document. 6 – 6 CS500/IS200...

  • Page 71: Stripes Or Moiré Patterns Which Are Not In The Original Document Appear

    Cause Remedy The scanner’s image scanning quality has Run the “Scanner Adjustment Program” deteriorated. (see Section 5.6, “Calibration”), and perform calibration. You are using a carrier sheet with a color Don’t use the carrier sheet. document. CS500/IS200 6 – 7...

  • Page 72: The Document Cannot Be Fed Correctly

    6.17 The document to be scanned is too short or too long in length Cause Remedy Automatic document size detection was Load the document again. Select a user-defined used, but failed. document size or standard size if the same problem occurs after a number of retries. 6 – 8 CS500/IS200...

  • Page 73: Appendix A. Optional And Miscellaneous Items

    APPENDIX A. OPTIONAL AND MISCELLANEOUS ITEMS APPENDIX A. OPTIONAL AND MISCELLANEOUS ITEMS Optional items can be obtained from your sales representative or nearest Graphtec vendor. Optional items Code Item name Software to upgrade OPS112 Scanning Master 21+ to OPS115 Scanning...

  • Page 74: Appendix B. Standard Specifications

    Document thickness 1.5 mm or less (including the carrier sheet) Optical resolution 600 dpi Interpolated resolution CS500-11, CS500-11eN : 50 to 800 dpi, in 1-dpi increments CS500-11PRO, CS500-11eN-PRO : 50 to 4800 dpi, in 1-dpi increments Main scanning system Contact image sensor system (Five A4 sensors in a zigzag pattern)
  • Page 75 Item IS200-11/IS200-11eN/IS200-11PRO/IS200-11eN-PRO Document size ANSI E to ISO A4 Maximum width: 1090 mm; minimum width: 210 mm Effective scanning area Width : 1016 mm (centered) Length : 16 m* Guaranteed scanning 841 mm x 1189 mm precision range* Document thickness 1.5 mm or less (including the carrier sheet) Optical resolution 600 dpi...

  • Page 76: Appendix C. External View

    APPENDIX C. EXTERNAL VIEW APPENDIX C. EXTERNAL VIEW External Dimensions CS500 1205 IS200 1205 Unit : mm Dimensional precision error : ± 5 mm CS500/IS200 C – 1...

  • Page 77: Index

    FORWARD key ........... 2-9 USB connector ........... 2-8 Usage precautions ........viii IEEE 1394 connector ......... 2-8 Image sensors, cleaning the ..... 5-3 Warmup ............viii Interface ............1-1 Missing data ..........6-4 Overlapped data ......... 6-4 CS500/IS200 Index – 1...
  • Page 78 The specifications, etc., in this manual are subject to change without notice. CS500-UM-151 AUGUST 26, 2004 1st edition-01 GRAPHTEC CORPORATION...

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