The Control Panel's Red Error Lamp Is Lit; The Control Panel's Red Error Lamp Is Flashing - GRAPHTEC CS500 User Manual

6. TROUBLESHOOTING PROCEDURES
The scanner is recognized as connected by the operating system (in the Device Manager),
but the message "Scanner not found" is displayed in Scanning Master 21+ and the scanner
cannot be connected.
Cause
The "Model Setup" settings are not
correctly set in Scanning Master 21+.
Is the "Connection Method" of the
Scanning Master 21+ correctly set?

6.3 The control panel's red Error lamp is lit

Cause
A hardware error at the ROM, RAM, etc.
occurred during the scanner's self-test.

6.4 The control panel's red Error lamp is flashing

Cause
The scanner was turned on with a docu-
ment left loaded inside it.
The top cover was opened during a scan-
ning operation or while a document
was left in the scanner.
If the document becomes jammed.
The document length setting made in
Scanning Master 21+ is longer than the
length of the actual document.
6 – 2
Remedy
Set the "Model Setup" settings in Scanning
Master 21+ to "CS500 series or IS200 series."
For details, refer to the Scanning Master 21+
User's manual.
Ensure that the "Connection Method" of the
Scanning Master 21+ is set to "USB" when you
are using a USB interface. Consult the
Scanning Master 21+ user's manual for further
information.
Remedy
An internal error has occurred. Contact your
sales representative or nearest Graphtec vendor.
Remedy
Open the cover and remove the document (see
Section 5.5, "Removing a Jammed Document").
Press the control panel's STOP button to cancel
the error state. Next, remove the document by
pressing the FORWARD/REVERSE button to
advance the document.
Open the cover and remove the document.
Refer to Section 5.5, "Removing a Jammed
Document."
The scanner's Error lamp flashes when the end
of the document is reached, but this does not
indicate a problem with the scanner itself.
Follow the Scanning Master instructions.
CS500/IS200