Troubleshooting Your Cordless Phone - Mitel 1000 Owner's Manual

Troubleshooting your Cordless Phone

Problem(s) Possible Causes
No dialing tone You are too far from the base
when pressing . unit.
- Battery is low (low battery icon
is displayed).
- The handset is not registered.
icon is flashing. If the handset is unregistered, it
displays UNREGISTERED.
- The handset is out of range.
When the handset is - The handset is not placed
placed on the properly on the base unit or
charger, no beep is charger.
heard. - The charging contacts are
dirty.
- The handset tone is turned off.
- The handset's power is turned
off before placing it on the
charger.
Battery icon - Handset battery is defective.
remains empty
although the
handset has - Handset is not placed properly
charged on the base unit or charger.
for 24 hours.
No symbol on the - Battery is uncharged.
display.
Bad audio quality - Interference from nearby
(crackles, echo, electrical appliance.
etc.) - Mitel 1000 unit is installed in a
room with thick walls.
- The handset is too far from
the base unit.
The phone does - The ringer is turned off.
not ring when a call - The phone is not programmed
comes in. to ring
210
Solutions
Move closer to the
base unit.
Charge the battery.
- Register the handset.
See page 14
- Move closer to the
base unit.
- Take the handset off
the base unit and put it
back again.
- Clean the charging
contacts with a clean
and dry cloth.
- Turn on the handset
tone from the Sounds
Menu.
- Please contact your
supplier to purchase a
new rechargeable
battery.
- Check to make sure
the battery icon is
scrolling.
- Charge battery.
- Try plugging the base
unit to a different
location.
- Install the base unit in
a different room.
- Move closer to the
base unit.
- Turn on the ringer.
- Program the phone to
ring for Incoming Calls.
See Page 94 or 164.