Call Forwarding - ESI Feature Phone User Manual

User's Guide

Call forwarding

Your station has been pre-programmed by the installer to "call-forward" your phone when it is busy or does not
answer (usually to your mailbox). In addition, you can temporarily call-forward all of your calls to another station
or another user's mailbox.
On the 24-Key Feature Phone or an ESI Cordless Handset:
1. Assign code 5 6 5 to a programmable feature key (see "Programmable feature keys," page C.2). This will
make it a "call-forward all-calls" key.
2. Press the key you programmed in the previous step and dial the extension number (or VOICE MAIL and
then the mailbox number) to which the system should forward all calls.
On the 48-Key Feature Phone, press CFWD to use the call forwarding feature.
To turn off call forwarding, press CFWD
Note: If the forwarded-to station is busy or does not answer a forwarded call, the call will be returned to
your mailbox.
If you frequently call-forward your phone, you can program a programmable feature key as a call forwarding key to
automatically turn forwarding on and off. If you always forward to the same extension, you can program a key
with both 5 6 5 and the extension number. (For more information, see "Programmable feature keys," pp. C.2–
C.3.) The call forwarding key will be solid green to indicate that it is active.
Call forwarding/no-answer
Note: The ESI Cordless Handsets and 12-Key Feature Phone do not support call forwarding/no-answer.
One special form of call forwarding your phone can do is called call forwarding/no-answer. As the term implies,
it's a forwarding that occurs only after a call to your extension goes unanswered; so, essentially, this gives you
a chance to answer the phone in case you're there and wish to take the call, but automatically forwards as
programmed if you're either away from your phone or just choose not to take the call. You can set your phone
to call-forward/no-answer to an extension or mailbox. For you to set this, the extension must have a call-
forward/no-answer key assigned with code 5 6 7 (see "To set or cancel call forwarding/no-answer," below).
When you set call forwarding/no-answer:
•
Outside calls coming into the extension will ring there for a predetermined time and then be forwarded to a
designated extension or mailbox.
•
If the call isn't answered within a predetermined time, the caller will be routed to the original extension's
voice mailbox.
•
If the extension is in DND mode, the call will be forwarded immediately to the extension or mailbox.
•
If the extension is busy — i.e., off-hook on another call — and not in DND mode, call forwarding/no-
answer will not be followed; instead, call waiting will be initiated (if allowed) and if the call is not answered,
will follow the fixed call forward setting (normally your voice mailbox).
To set or cancel call forwarding/no-answer:
1. Assign code 5 6 7 to a programmable feature key (see "Programmable feature keys," page C.2).
This will make it a call-forward/no-answer key..
2. Press the programmed call-forward/no-answer feature key and enter the extension or mailbox to
which you are forwarding.
3. Press # to confirm.
4. Press a scroll key (
5. Press # to confirm.
1
As an alternative (especially on phones without the CFWD key), dial 5 6 5
1
.
or ) to select either ENABLE or DISABLE for call forwarding/no-answer.
without selecting a destination and then hang up.
E.10
ESI Feature Phone operation