Troubleshooting - Ricoh C231 Service Manual

The following are symptoms you might encounter and the appropriate solution for each:
1. There is a quick flash of the ready light.
- An error condition has been detected in the Priport. First, check for a loose or missing cable between the
Controller and the Priport.
- Next, check the control panel of the Priport for a flashing indicator. Clear the error condition (master jam,
out of ink, out of paper, etc.) and push reset. If possible, print one proof copy from the newly created
master. If the image on the proof copy is complete, you can print more copies. If the image is not
complete, you will need to resend the document to the Priport and create a new master.
- If you are unable to print a proof copy, you will need to power the Priport off and on again to clear the
error and then resend the document to create a new master.
2. There is no master making at all.
The Customer Engineer who installed the Controller should have tested both the connection between the
Controller and the Priport, the connection between your computer and the Controller and the system as a
whole.
- If you are using a Macintosh, the Monitor program will tell you exactly what is wrong at the Priport.
When you correct the error, the Monitor will tell you the Priport is ready.
- If the Controller ready light is producing a quick flash, follow the steps listed above to clear the error in
the Priport.
- If the Controller ready light is producing one long and two short flashes, check to see if the Priport may beoff-line.
Put the Priport back on-line and verify that the PCRIP-EZ1 ready light has stopped flashing.
- If the Priport is not off-line, then the Priport is waiting to print from a new master. You may either print
- copy from the master currently on the drum, or push the Priport's on-line button off and then on again to
clear this condition.
3. A new master is made, but only blank pages print out.
- Verify that the selected page size, the Controller configuration and the Priport all match.
- Check that the document being sent to the Controller is not blank.
- If you have followed all of the steps listed above and still get blank pages as output, contact your local
service organization.
4. Part of the document image I can see on my monitor is missing when it prints.
- Verify that the page size and the page orientation (portrait or landscape) selected in the application
software, the Controller configuration and the Priport all match.
- If you have a VT3500, check to see if you have the Short Drum installed. If so, you need to select the
correct page size which references the short drum through the Controller Configuration Program.
5. The document image is rotated AND partly missing when it prints.
- If you have a VT3500 Priport, check to see if you have the A3 drum installed. If so, you need to
select the correct page size which does NOT reference the short drum through the Controller
Configuration Program.
6. I keep getting a Macintosh error message saying "Priport is not available on AppleTalk".
User's Guide

TROUBLESHOOTING

8-23 PCRIP-EZ1