Page 1 User’s Guide Guide to the Machine Paper Speciﬁcations and Adding Paper Printing Documents Conﬁguring the Machine Using the Control Panel Conﬁguring the Machine Using Utilities Maintaining the Machine Troubleshooting Conﬁguring Network Settings Using OS X Appendix For safe and correct use, be sure to read Safety Information before using the machine.
Page 3: Table Of Contents
Installing Option............................... 19 Attaching Paper Feed Unit.......................... 19 About Operation Tools............................ 22 Using RICOH Smart Device Connector......................23 Connecting a Smart Device to the Machine Using NFC................24 Writing the Machine's Information to the NFC tag with a Smart Device..........24 Using the Application on a Smart Device by Using NFC.................24...
Page 4 Specifying the Standard Paper Size......................36 Specifying a Custom Paper Size........................ 36 Specifying Paper Type and Paper Size Using Web Image Monitor............38 Specifying a Custom Paper Size........................ 38 Specifying Paper Type and Paper Size Using the Printer Driver..............39 When Using Windows..........................39 When Using OS X............................40 Supported Paper..............................
Page 5 Printing with Mopria............................70 Using Various Print Functions...........................71 Print Quality Functions..........................71 Print Output Functions..........................72 4. Configuring the Machine Using the Control Panel Basic Operation............................... 75 Menu Chart...............................76 Paper Input Menu.............................77 List/Test Print Menu............................80 Printing the Configuration Page........................80 Types of Lists/Reports..........................80 Maintenance Menu............................
Page 6 When Machine Functions are Restricted..................... 110 Configuring the Network Settings........................ 111 Network Status Tab...........................111 IPv6 Configuration Tab..........................112 Network Application Tab......................... 112 DNS Tab..............................113 Auto E-mail Notification Tab........................114 SNMP Tab..............................115 SMTP Tab..............................116 POP3 Tab..............................116 Wireless Tab.............................. 117 Configuring the IPsec Settings........................119 IPsec Global Settings Tab.........................119 IPsec Policy List Tab...........................
Page 7 Disposal..............................149 Where to Inquire............................149 7. Troubleshooting Error and Status Messages on the Control Panel..................151 Panel Indicator............................... 155 Removing Paper Jams............................156 Removing Printing Jams..........................156 When You Cannot Print Test Page....................... 165 Paper Feed Problems.............................166 Print Quality Problems........................... 169 Checking the Condition of the Machine....................169 Checking the Printer Driver Settings......................
Page 8 Specifying IPsec Settings on the Computer..................... 192 Enabling and Disabling IPsec Using the Control Panel................194 Notes About the Toner..........................195 Specifications of the Machine........................196 General Function Specifications......................196 Printer Function Specifications........................198 Paper Feed Unit TK1220..........................198 Consumables..............................199 Print Cartridge............................199 Waste Toner Bottle............................201 Information for This Machine........................
Page 9: How To Find Information About Operations And Troubleshooting
This manual explains how to set up the machine. It also explains how to remove the machine from the packaging and how to connect it to a computer. Operating Manual (Digital Format) Operating manuals can be viewed from Ricoh's website or from the provided CD-ROM. Viewing from a web browser Access the Internet from a web browser.
Page 10 Click the manual you want to refer to. The PDF file manual opens.
Page 11: How To Read This Manual
How to Read This Manual Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.
Page 12: Disclaimer
The following information is region-specific. Read the information under the symbol that corresponds to the region of your machine. (mainly Europe and Asia) If the label contains the following, your machine is a region A model: • CODE XXXX -27 •...
Page 13: Note To Administrator
Note to Administrator Password When you log in to this printer, you will be prompted to enter the password. We strongly recommend you to change the factory default password immediately to prevent information leakage and unauthorized operations by others. You will be prompted to enter your password when you attempt to change printer settings configured using Web Image Monitor.
Page 15: Guide To The Machine
1. Guide to the Machine This chapter describes preparations for using the machine and its operating instructions. Guide to Components This section introduces the names of the various parts on the front and rear side of the machine and outlines their functions. Exterior:Front View DUE208 Name...
Page 16 1. Guide to the Machine Name Description Stop Fences Pull up this fence to prevent paper falling off when printing a large amount of paper at a time. The fence can be adjusted at the A4/Letter or Legal size position. Standard Tray Delivered sheets are stacked here with the print side down.
Page 17: Exterior: Rear View
Guide to Components DUE210 Exterior: Rear View DUE211 Name Description Front Cover Open Lever To open the front cover, pull this lever on the right side of the machine. Power Socket For connecting the power cord to the machine. Rear Cover Remove this cover when loading paper longer than A4 in Tray 1.
Page 18: Interior
1. Guide to the Machine Name Description USB Port For connecting the machine to a computer using a USB cable. USB Host Interface Use a USB cable to connect the digital camera to the machine. You can print images directly from a digital camera, without having to connect to a computer.
Page 19: Control Panel
Guide to Components Name Description Fusing Unit Lever Lower both the left and right levers when you print on an envelope. Fusing Unit Fuses toner to the paper. You might have to move this unit to check for or remove jammed paper.
Page 20 1. Guide to the Machine Name Description [Stop/Start] key Press this key to stop receiving incoming data from the computer. [Job Reset] key Press this key to cancel a job that is currently being printed or received. [Menu] key Press this key to configure or check the machine settings. Press the [Menu] key again to return to the initial screen.
Page 21: Installing Option
Installing Option Installing Option This section explains how to install options. Attaching Paper Feed Unit • Touching the prongs of the power cable's plug with anything metallic constitutes a fire and electric shock hazard. • It is dangerous to handle the power cord plug with wet hands. Doing so could result in electric shock.
Page 22 1. Guide to the Machine Remove the adhesive tape from the optional paper feed unit. DPP210 Lift the machine using the inset grips on both sides. Lifting the machine requires two people. DUD470 There are three upright pins on the optional paper feed unit. Align the holes of the machine with the pins, and then lower the machine slowly.
Page 23 Installing Option • If the optional paper feed unit is not installed properly, try to install it again by repeating the procedure. If the problem persists, contact your sales or service representative. • For details about printing the configuration page, see page 80 "List/Test Print Menu".
Page 24: About Operation Tools
1. Guide to the Machine About Operation Tools This section explains the operation tools of this machine. Control Panel The control panel contains keys for controlling the machine. For details about how to use the control panel, see page 75 "Configuring the Machine Using the Control Panel".
Page 25: Using Ricoh Smart Device Connector
RICOH Smart Device Connector is an application that allows you to print photos and documents stored in iOS and Android smart device from the machine. To use RICOH Smart Device Connector, access the App Store or Google Play with your smart device, search for and download the "RICOH Smart Device Connector" application from the site.
Page 26: Connecting A Smart Device To The Machine Using Nfc
NFC tag with the smart device. Using the Application on a Smart Device by Using NFC Start the application on the smart device, and then touch the NFC tag with the smart device. Print using "RICOH Smart Device Connector" by touching the NFC tag.
Page 27: Paper Specifications And Adding Paper
2. Paper Specifications and Adding Paper This chapter describes how to load paper and originals and about their specifications. Workflow for Loading Paper and Configuring Paper Sizes and Types This section explains how to load paper and operations required after paper is loaded. After following the procedures below, you can print on the paper that is loaded in the machine.
Page 28: Loading Paper
2. Paper Specifications and Adding Paper Loading Paper This section explains how to load paper into the paper tray and the bypass tray. • When loading paper, take care not to trap or injure your fingers. For information about supported paper, precautions for storing paper and print areas, see page 41 "Supported Paper".
Page 29 Loading Paper Pull out the paper tray carefully with both hands. DUE214 Place the tray on a flat surface. Push the metal plate down until it clicks. DUE215 Pinch the clip on the side fence and the end fence, and slide them to the maximum extent. DUD462...
Page 30 2. Paper Specifications and Adding Paper Fan the paper before loading it. DAC344 Load the paper in the tray with the print side faced up. Make sure the paper is not stacked higher than the upper limit marked inside the tray. Make sure the paper is not stacked higher than the projection on the side fences.
Page 31 Loading Paper DUE220 • The upper limit differs depending on the paper type (thin or thick paper). See the label inside the tray to check the upper limit. • The remaining paper indicator on the right front side of the paper tray shows approximately how much paper is remaining.
Page 32 2. Paper Specifications and Adding Paper Push the metal plate down until it clicks. DUE215 Pinch the extender in the "PUSH" direction, and then pull out the extender until it clicks. DUE222 After extension, check that the arrows on the extender and tray are aligned. DUE223 Follow Steps 3 to 6 in "Loading Paper into Tray1 and 2".
Page 33: Loading Paper Into Bypass Tray
Loading Paper Loading Paper into Bypass Tray • Before printing on paper other than envelopes, make sure to pull up the levers on the machine rear, inside the rear cover. Leaving the levers lowered can cause print quality problems when printing on paper other than envelopes.
Page 34: Loading Envelopes
2. Paper Specifications and Adding Paper Support the paper with both hands, and insert it carefully until it stops. DUE226 Loading Envelopes • Before printing on envelopes, make sure to lower the levers on the machine rear, inside the rear cover, to avoid envelopes coming out creased.
Page 35 Loading Paper Lowering the fusing unit levers Pull the front cover open lever, and then carefully lower the front cover. DUE326 Lower the fusing unit levers. DUE325 Using both hands, carefully push up the front cover until it closes. DUE229 For details about loading an envelope, see page 26 "Loading Paper into Tray1 and 2", and page 31 "Loading Paper into Bypass Tray".
Page 36 2. Paper Specifications and Adding Paper • If printed envelopes come out badly creased, load the envelopes in the opposite direction, and then rotate the print object by 180 degrees using the printer driver before printing. For details, see the printer driver Help. •...
Page 37: Specifying Paper Type And Paper Size Using The Control Panel
Specifying Paper Type and Paper Size Using the Control Panel Specifying Paper Type and Paper Size Using the Control Panel This section explains how to specify the paper size and paper type using the control panel. • Paper type and size can also be specified using the printer driver. For details, see the printer driver Help.
Page 38: Specifying The Standard Paper Size
2. Paper Specifications and Adding Paper Press the [Menu] key to return to the initial screen. Specifying the Standard Paper Size This section explains how to specify the standard paper size. Press the [Menu] key. DUE306 Press the [ ] or [ ] key to select [Paper Input], and then press the [OK] key. Press the [ ] or [ ] key to select [Paper Size], and then press the [OK] key.
Page 39 Specifying Paper Type and Paper Size Using the Control Panel Press the [Menu] key. DUE306 Press the [ ] or [ ] key to select [Paper Input], and then press the [OK] key. Press the [ ] or [ ] key to select [Paper Size], and then press the [OK] key. Press the [ ] or [ ] key to select the paper size setting for the desired tray, and then press the [OK] key.
Page 40: Specifying Paper Type And Paper Size Using Web Image Monitor
2. Paper Specifications and Adding Paper Specifying Paper Type and Paper Size Using Web Image Monitor This section describes how to specify paper sizes and types using Web Image Monitor. Start the web browser and access the machine by entering its IP address. The top page of Web Image Monitor appears.
Page 41: Specifying Paper Type And Paper Size Using The Printer Driver
Specifying Paper Type and Paper Size Using the Printer Driver Specifying Paper Type and Paper Size Using the Printer Driver • Make sure that the paper type and size specified with the printer driver matches the type and size of the paper loaded in the tray. Since this machine does not detect paper sizes automatically, the type or size of the paper may be mismatched and the print job may not print correctly.
Page 42: When Using Os X
2. Paper Specifications and Adding Paper Click [OK]. When Using OS X The procedure in this section is an example based on OS X 10.11. The actual procedure may vary depending on the operating system you are using. Start System Preferences. Click [Printers &...
Page 43: Supported Paper
Supported Paper Supported Paper • After loading paper in the tray, specify the paper type and size using the control panel. This machine does not detect the paper size automatically. • When loading custom size paper into Tray 1 or the bypass tray, specify the width and length using the control panel and the printer driver.
Page 44 2. Paper Specifications and Adding Paper Type Size Weight Capacity* Plain Paper Custom size: 60 to 160 g/m Middle Thick Paper 90 to 216 mm in width, (16 to 43 lb.) (80 g/m , 20 lb.) Recycled Paper 148 to 356 mm in length Thick Paper 1 (3.54 to 8.50 inches in width, Thick Paper 2...
Page 45 Supported Paper Bypass tray Type Size Weight Capacity Plain Paper A4, B5 JIS, A5 LEF, A5 SEF, B6 60 to 160 g/m JIS, A6, 8 × 14, 8 × 11, Middle Thick Paper (16 to 43 lb.) × 8 × 10 Recycled Paper ×...
Page 46: Specifications Of Paper Types
2. Paper Specifications and Adding Paper • PostScript 3 printer driver When [Print Quality] in [Printer Features] is set to [Best Quality] Specifications of Paper Types The following tables describe the types of paper that can be used with this machine. •...
Page 47 Supported Paper Item Description Supported paper tray Can be used with any of the paper trays. Duplex supported size None Notes The number of sheets that can be printed per minute is approximately half that of middle thick paper. Thick Paper 2 Item Description Paper thickness...
Page 48 2. Paper Specifications and Adding Paper Item Description Notes If the paper thickness is outside the specified range, select [Thin Paper], [Plain Paper], [Thick Paper 1], or [Thick Paper 2]. Color Paper Item Description Paper thickness 75 to 90 g/m (20 to 24 lb.) Supported paper tray Can be used with any of the paper trays.
Page 49 Supported Paper Item Description Notes If the paper thickness is outside the specified range, select [Thin Paper], [Plain Paper], [Thick Paper 1], or [Thick Paper 2]. Letterhead Item Description Paper thickness 75 to 90 g/m (20 to 24 lb.) Supported paper tray Can be used with any of the paper trays.
Page 50: Label Paper
2. Paper Specifications and Adding Paper Item Description Duplex supported size None Notes • The number of sheets that can be printed in one minute is approximately half that of middle thick paper. • If the paper thickness is outside the specified range, select [Thick Paper Label Paper Item Description...
Page 51 Supported Paper • Environmental factors can degrade the print quality on both recommended and non-recommended envelopes. • If envelopes are severely curled after printing, flatten them by bending them back against the curl. • After printing, envelopes sometimes have creases along their long edges and toner smear on their unprinted sides.
Page 52: Non-Recommended Paper Types
2. Paper Specifications and Adding Paper DAC574 • If the curl is severe, flatten out the envelopes using your fingers, as shown below. DAC575 • You may not be able to perform duplex printing on 8 × 13, 8 × 13, Folio (8 ×...
Page 53: Paper Storage
Supported Paper • Dirty or damaged paper • Paper that is dry enough to emit static electricity • Paper that has already been printed onto, except a preprinted letterhead paper. Malfunctions are especially likely when using paper printed on by other than a laser printer (e.g.monochrome and color copiers, ink-jet printers, etc.) •...
Page 54 2. Paper Specifications and Adding Paper From the printer driver DAC571 1. Print area 2. Feed direction 3. Approx. 4.2 mm (0.2 inches) 4. Approx. 4.2 mm (0.2 inches) Envelope DAC577 1. Print area 2. Feed direction 3. Approximately 10 mm (0.4 inches) 4.
Page 55 Supported Paper • For better envelope printing, we recommend you set the right, left, top, and bottom print margins to at least 15 mm (0.6 inches) each.
Page 56 2. Paper Specifications and Adding Paper...
Page 57: Printing Documents
3. Printing Documents This chapter describes how to configure settings on the printer driver and print documents. What You Can Do with the Printer Function Duplex printing You can print on both sides of a sheet of paper. For details, see the printer driver Help. DSG261 Combined printing You can combine multiple pages and print them on a single sheet of paper.
Page 58: Configuring Option Settings For The Printer
3. Printing Documents Configuring Option Settings for the Printer When bidirectional communication works correctly, your computer obtains information about option, paper size and paper feed direction settings from the machine automatically. Bidirectional communication also allows you to monitor machine status. Conditions for Bidirectional Communication To support bidirectional communication, the following conditions must be met: When connected with the network...
Page 59 Configuring Option Settings for the Printer In [Input Tray:] select which trays to use, and then, in [Paper Size:] select the size of the paper that you want to load in each tray. Click [Update] to apply the setting for each tray. Click [Apply].
Page 60: Displaying The Printing Preferences Dialog Box
3. Printing Documents Displaying the Printing Preferences Dialog Box To change the default settings of the printer driver, configure settings in the [Printing Preferences] dialog box. To change the default settings of all applications, open the [Printing Preferences] dialog box from the OS.
Page 61 Displaying the Printing Preferences Dialog Box In the [Select Printer] list, select the printer you want to use. Click [Preferences]. • Procedures for opening the [Printing Preferences] dialog box vary depending on the application. For details, see the printer driver Help or the manuals provided with the application. Displaying the Printing Preferences Dialog Box in an Application When Using OS X The following procedure is explained using OS X 10.11 as an example.
Page 62: Basic Operation Of Printing
3. Printing Documents Basic Operation of Printing The following procedure explains how to perform basic printing. The procedure in this section is an example based on Windows 7. The actual procedure may vary depending on the operating system you are using. For details of printing options, see the printer driver Help.
Page 63: If A Paper Mismatch Occurs
Basic Operation of Printing • After printing on envelopes, make sure to pull up the levers for printing on envelopes back to their original positions. Leaving the levers lowered can cause print quality problems when printing on paper other than envelopes. For details about the levers for printing on envelopes, see page 26 "Loading Paper".
Page 64 3. Printing Documents Double-click the printer icon on the task tray of your computer. Select the print job you want to cancel, click the [Document] menu, and then click [Cancel]. Click [Yes]. • If you cancel a print job that has already been processed, printing may continue for a few pages before being canceled.
Page 65: Printing Confidential Documents
Printing Confidential Documents Printing Confidential Documents By the Locked Print function, you can password-protect print jobs. This means that your job is printed only after you enter the password using the machine's control panel. This function prevents unauthorized users from seeing sensitive documents at the machine. •...
Page 66: Printing A Locked Print File
3. Printing Documents Printing a Locked Print File When there is a Locked Print file stored in the printer, "Locked Print Job Press OK" appears on the printer's control panel display. Use the following procedure to unlock and print the Locked Print file. When the Locked Print message is displayed, press the [OK] key.
Page 67 Printing Confidential Documents Press the [ ] or [ ] key to select the file you want to delete, and then press the [OK] key. Press the [ ] or [ ] key to select [Delete Job], and then press the [OK] key. Press the [ ] or [ ] key to select [Execute], and then press the [OK] key.
Page 68: Direct Printing From A Digital Camera (Pictbridge)
3. Printing Documents Direct Printing from a Digital Camera (PictBridge) What Is PictBridge? You can connect a PictBridge-compatible digital camera to this machine using a USB cable. This allows you to directly print photographs by operating the digital camera. • Check that your digital camera is PictBridge-compatible. •...
Page 69: What Can Be Done On This Machine
Direct Printing from a Digital Camera (PictBridge) When the printer recognizes the digital camera as a PictBridge device, "PictBridge Connecting...", then "Ready" will appear on the machine's control panel. On your digital camera, select the images you want to print, and then specify the printing conditions.
Page 70: When Pictbridge Printing Does Not Work
3. Printing Documents Disconnect the USB cable from the machine. When PictBridge Printing Does Not Work This section explains likely causes and possible solutions for problems that can occur during PictBridge printing. Problem Cause Solution PictBridge is not available. There is a problem with the USB Use the following procedure to connection or the PictBridge check the connection and...
Page 71 Direct Printing from a Digital Camera (PictBridge) Problem Cause Solution Cannot print. The specified type of paper is The specified type of paper is not loaded. not loaded. If you have to use paper that is not of the specified size, perform continue printing using mismatched paper or cancel the print job.
Page 72: Printing With Mopria
3. Printing Documents Printing with Mopria This machine supports Mopria. For more information about Mopria, please visit: http://mopria.org/how-to-print.
Page 73: Using Various Print Functions
Using Various Print Functions Using Various Print Functions This section briefly describes various print functions that you can configure with the printer driver to make printouts appropriate for your purposes. Print Quality Functions Print quality and color tone can be adjusted to suit the print data. Some of the print quality settings you can configure are described below.
Page 74: Print Output Functions
3. Printing Documents Using ICM (Image Color Matching) You can use Windows ICM function to reproduce colors that appear on the computer screen as close as they are on printed paper. To use this function, the color profile must be added to the computer. You can find the color profile in the ICM folder stored on the provided printer driver CD-ROM.
Page 75 Using Various Print Functions Not printing of blank pages If a print job contains blank pages, they can be prevented from being printed. Note that this setting has higher priority than [Blank Page Print] under the system menu of the control panel.
Page 76 3. Printing Documents...
Page 77: Configuring The Machine Using The Control Panel
4. Configuring the Machine Using the Control Panel This chapter describes how to configure the machine using the control panel. Basic Operation If you want to configure the machine's system settings, press the [Menu] key. DUE306 Press the [ ] or [ ] key to select the settings you want to use. To confirm setting items and values displayed, press the [OK] key.
Page 78: Menu Chart
4. Configuring the Machine Using the Control Panel Menu Chart This section lists the parameters included in each menu. For details about configuring the machine using Web Image Monitor, see page 96 "Using Web Image Monitor". • Some items might not appear depending on the model type or machine's configuration. •...
Page 79: Paper Input Menu
Paper Input Menu Paper Input Menu Paper Size: Tray 1 Specifies the paper size for Tray 1. Default: (mainly Europe and Asia) [A4], (mainly North America) [8 1/2 x • A4, B5 JIS, A5, 8 1/2 × 14, 8 1/2 × 11, 7 1/4 × 10 1/2, 8 ×13, 8 1/2 × 13, 8 1/4 × 13, 16K, Custom Size, 4 1/8 ×...
Page 80 4. Configuring the Machine Using the Control Panel Default: [Middle Thick] • Thin Paper, Plain Paper, Middle Thick, Thick Paper 1, Recycled Paper, Color Paper, Letterhead, Prepunched, Label Paper, Bond Paper, Cardstock, Envelope, Thick Paper 2 Tray Priority Specifies the tray that the printer uses first for printer jobs from Tray 1 or tray 2. If automatic tray selection is specified for the print job and both tray 1 and Tray 2 contain paper that matches the print job, the printer starts to print from the specified tray.
Page 81 Paper Input Menu • Machine Setting The paper settings configured on the machine's control panel are applied to all print jobs. An error occurs when the paper settings specified by the printer driver or the print command do not match the machine's settings. •...
Page 82: List/Test Print Menu
4. Configuring the Machine Using the Control Panel List/Test Print Menu Printing the Configuration Page Press the [Menu] key. DUE306 The menu screen appears. Press the [ ] or [ ] key to select [List/Test Print], and then press the [OK] key. Press the [ ] or [ ] key to select [Config.
Page 83 List/Test Print Menu PS Font List Prints installed PostScript font list. Maintenance Pg. Prints the maintenance page.
Page 84: Maintenance Menu
4. Configuring the Machine Using the Control Panel Maintenance Menu This section explains about parameters that can be set on the Maintenance menu. Color Dens/Reg Adjusts color density and registration automatically. TonerAlmstEmpty Specifies the low toner level notification timing. Default: [Normal] •...
Page 85: System Menu
System Menu System Menu Auto Continue Sets the printer to ignore an error with paper size or type and continue printing. The printing stops temporarily when an error is detected, and restarts automatically after about ten seconds using the settings made on the control panel. However, if the size of paper specified on the control panel and that of the paper loaded in the paper tray or the paper size specified for the print job do not match when printing restarts, it may cause a paper jam.
Page 86 4. Configuring the Machine Using the Control Panel Blank Pg. Print Sets the printer to print blank pages. Note that this setting has lower priority than the printer driver's blank page setting. When cover sheet printing is enabled from the printer driver, cover sheets are inserted even if you select [Off].
Page 87 System Menu • On • Off BW Prt Priority Sets the printer to suppress the consumption of color toner when printing black-and-white pages. Also, the amount of color toner consumed during warm-up time for maintenance will also be lowered. Default: [Off] •...
Page 88: Host Interface Menu
4. Configuring the Machine Using the Control Panel Host Interface Menu Timeout:LockPrt Specifies how many seconds the printer holds a new Locked Print file, when the printer cannot store any more Locked Print files. Within this time, you can print or delete the new Locked Print file. You can also print or delete an existing Locked Print file so that the new Locked Print file can be stored in the printer.
Page 89 Host Interface Menu Selects whether to enable or disable IPsec. Default: [Inactive] • Inactive • Active • MAC Address Displays the machine's MAC address. • Wi-Fi Config. • Wi-Fi Select whether to enable or disable Wireless LAN. Default: [Inactive] • Inactive •...
Page 90 4. Configuring the Machine Using the Control Panel • Wi-Fi Direct PW Specify the password for Wi-Fi Direct connection. • IPv4 Config. • DHCP Sets the machine to receive its IPv4 address, subnet mask, and default gateway address automatically from a DHCP server. Default: [Active] •...
Page 91 Host Interface Menu Default: [Active] • Active • Inactive • DHCP Sets the printer to receive its IPv6 address from a DHCP server. When DHCP is used, you cannot specify the IPv6 address manually. Default: [Inactive] • Inactive • Active •...
Page 92 4. Configuring the Machine Using the Control Panel • Off You must install the printer driver separately for individual printers, because the printer other than the original will be recognized as a new device upon USB connection. • Contact your network administrator for information about the network configuration.
Page 93: Pcl Menu
PCL Menu PCL Menu Orientation Selects the page orientation. Default: [Portrait] • Portrait • Landscape Form Lines Specifies the number of lines per page between 5 and 128. Default: (mainly Europe and Asia) [64], (mainly North America) [60] Font Number Specifies the ID of the default font you want to use between 0 and 89.
Page 94 4. Configuring the Machine Using the Control Panel Ext.A4 Width Sets the printer to extend the width of the printable area of A4 size paper, reducing side margin width. Default: [Off] • Off • On Append CR to LF Sets the printer to append a CR code to each LF code to print text data clearly. Default: [Off] •...
Page 95: Ps Menu
PS Menu PS Menu Resolution Specifies the print resolution in dots per inch. Default: [600 x 600 1bit] • 600 x 600 1bit • 600 x 600 2bit • 600 x 600 4bit Color Profile Specifies the color profile. Default: [Solid Color] •...
Page 96: Language Menu
4. Configuring the Machine Using the Control Panel Language Menu You can set language displayed on the menu. Changing the Language Menu Use the following procedure to change the language. Press the [Menu] key. DUE306 Press the [ ] or [ ] key to select [Language], and then press the [OK] key. Press the [ ] or [ ] key to select the language, and then press the [OK] key.
Page 97: Configuring The Machine Using Utilities
5. Configuring the Machine Using Utilities This chapter describes how to configure the machine using utilities. Available Setting Functions Using Web Image Monitor Use Web Image Monitor to change the configuration of the machine from a computer. Available operations for Web Image Monitor is as follows: The following operations can be performed remotely using Web Image Monitor on a computer: •...
Page 98: Using Web Image Monitor
5. Configuring the Machine Using Utilities Using Web Image Monitor • Some items might not appear, depending on the model type you are using. • Some items can also be configured using the control panel. Recommended web browsers • Internet Explorer 6 or later •...
Page 99: Displaying Top Page
Displaying Top Page Displaying Top Page When you access the machine using Web Image Monitor, the top page appears in your browser's window. Launch the Web browser. In the Web browser's address bar, enter "http://(machine’s IP address)/" to access the machine.
Page 100: Changing The Interface Language
5. Configuring the Machine Using Utilities 4. Main area Displays the contents of the item selected in the menu area. Information in the main area is not automatically updated. Click [Refresh] at the upper-right in the main area to update the information. Click the Web browser's [Refresh] button to refresh the entire browser screen.
Page 101: Checking The System Information
Checking the System Information Checking the System Information Click [Home] to display the main page of Web Image Monitor. You can check the current system information on this page. This page contains three tabs: [Status], [Counter], and [Machine Information]. Status Tab Item Description Model Name...
Page 102: Counter Tab
5. Configuring the Machine Using Utilities Item Description Transfer Roller Shows the remaining life of the transfer roller, as "Status OK", "Replacement Required Soon" or "Replacement Required". For replacing, contact your sales or service representative. Paper Tray Item Description Tray 1 Shows the current state and paper size/type setting of Tray 1.
Page 103 Checking the System Information Item Description Cyan Shows the following for pages printed, including lists/reports: • Accumulated value of cyan toner A4 page coverage (in percent) • Accumulated value of cyan toner consumption (converted into fully- covered A4 pages) Magenta Shows the following for pages printed, including lists/reports: •...
Page 104: Machine Information Tab
5. Configuring the Machine Using Utilities Item Description Yellow Shows the following for pages printed in Economy Color Printing mode using the printer function: • Accumulated value of yellow toner A4 page coverage (in percent) • Accumulated value of yellow toner consumption (converted into fully- covered A4 pages) Duplex Item...
Page 105: Configuring The System Settings
Configuring the System Settings Configuring the System Settings Click [System Settings] to display the page for configuring the system settings. This page contains the following tabs: [Tray Paper Settings], [B&W Print Priority] and [I/O Timeout]. Tray Paper Settings Tab Tray 1 Item Description Paper Size...
Page 106 5. Configuring the Machine Using Utilities Bypass Tray Item Description Paper Size Select the paper size for the bypass tray from the following: A4, B5 JIS, A5, A5 (210 × 148 mm), B6 JIS, A6, 8 1/2 × 14, 8 1/2 × 11, 5 1/2 ×...
Page 107 Configuring the System Settings Bypass Tray Setting Priority Item Description Bypass Tray Setting Select how print jobs using the bypass tray are handled. Priority • System Settings The paper settings configured on the machine's control panel are applied to all print jobs. An error occurs when the paper settings specified by the printer driver or the print command do not match the machine's settings.
Page 108: I/O Timeout Tab
5. Configuring the Machine Using Utilities I/O Timeout Tab I/O Timeout Item Description Fixed USB Port Specifies whether the same printer can be used for multiple machines or not under USB connection. If this setting is enabled, the same printer driver you have installed in your computer can be used with any machine other than the one originally used for installation, if the machine is of the same model.
Page 109: Restricting Machine Functions According To User
Restricting Machine Functions According to User Restricting Machine Functions According to User You can configure settings to require a user code when someone tries to use certain machine functions. To enable this setting, you must first configure the machine settings via Web Image Monitor. •...
Page 110 5. Configuring the Machine Using Utilities Under "Available Functions", select [Restrict] for the functions you want to restrict, and then click [Apply]. Select [Do not Restrict] for the functions you do not want to restrict. The user restriction setting is enabled for the selected function. Proceed to the following steps to register users.
Page 111 Restricting Machine Functions According to User Close the Web browser. • You must enter both the user name and user code to register a user entry. • Make sure that different user entries do not share the same user name or user code. Modifying user entries This section explains how to modify user entries.
Page 112: When Machine Functions Are Restricted
5. Configuring the Machine Using Utilities When Machine Functions are Restricted Restricted functions can be used only by authorized users. Depending on the restricted function, users will be authenticated from the machine's control panel or in the printer driver. • To print jobs that require authentication you can use only the PCL printer driver. Printing such jobs from the PostScript 3 printer driver is not possible.
Page 113: Configuring The Network Settings
Configuring the Network Settings Configuring the Network Settings Click [Network Settings] to display the page for configuring the network settings. This page contains the following tabs: [Network Status], [IPv6 Configuration], [Network Application], [DNS], [Auto E-mail Notification], [SNMP], [SMTP], [POP3], and [Wireless]. •...
Page 114: Ipv6 Configuration Tab
5. Configuring the Machine Using Utilities IPv6 Configuration Tab IPv6 Item Description IPv6 Select whether to enable or disable IPv6. You cannot disable IPv6 using Web Image Monitor if the machine is currently in use in an IPv6 environment. In this case, use the control panel to disable [IPv6] under network settings.
Page 115: Dns Tab
Configuring the Network Settings Item Description Select to enable network printing using an embedded FTP server in the machine (via TCP port 20/21). Select to enable network raw printing. Port No. Enter the TCP port number to use for raw printing. The valid range is 1024 to 65535, except 53550 and 49999 (default is 9100).
Page 116: Auto E-Mail Notification Tab
5. Configuring the Machine Using Utilities Item Description Primary IPv6 DNS Enter the IPv6 address of the primary IPv6 DNS server. Can contain up to Server 39 characters. Secondary IPv6 DNS Enter the IPv6 address of the secondary IPv6 DNS server. Can contain up Server to 39 characters.
Page 117: Snmp Tab
Configuring the Network Settings SNMP Tab SNMP Item Description SNMP Select whether to enable the machine to use SNMP services. Trap Item Description Target Trap Select whether to enable the machine to send traps to the management host (NMS). When disabled, [SNMP Management Host 1] and [SNMP Management Host 2] below become unavailable.
Page 118: Smtp Tab
5. Configuring the Machine Using Utilities SMTP Tab SMTP Item Description Primary SMTP Server Enter the IP address or host name of the SMTP/POP3 server. Can contain up to 64 characters. Port No. Enter the port number for SMTP (1 to 65535). Authentication Method Select an authentication method from the following: [Anonymous]: The user name and password are not necessary.
Page 119: Wireless Tab
Configuring the Network Settings Item Description User Password Enter the password for logging in to the POP3 server. Can contain up to 32 characters. Authentication Select an authentication method from the following: [None]: Password will not be encrypted. [APOP Authentication]: Password will be encrypted. [Auto]: Password will be encrypted or not encrypted according to the POP3 server’s settings.
Page 120 5. Configuring the Machine Using Utilities Item Description WPA Passphrase If [WPA2-PSK] or [Mixed Mode WPA/WPA2] is selected for [Authentication], enter the WPA encryption key. WEP Key Length If [WEP] is selected for [Encryption], select 64 bits or 128 bits for the length of the encryption key.
Page 121: Configuring The Ipsec Settings
Configuring the IPsec Settings Configuring the IPsec Settings Click [IPsec Settings] to display the page for configuring the IPsec settings. This page contains the following tabs: [IPsec Global Settings] and [IPsec Policy List]. • This function is available only when an administrator password is specified. IPsec Global Settings Tab Item Description...
Page 122 5. Configuring the Machine Using Utilities Item Description Status Displays the status of the IPsec policy as "Active" or "Inactive". To configure IPsec policies, select the desired IPsec policy, and then click [Change] to open the "IPsec Policy Settings" page. The following settings can be made on the "IPsec Policy Settings" page. IP Policy Settings Item Description...
Page 123 Configuring the IPsec Settings IPsec Settings Item Description Encapsulation Type Specify the encapsulation type from the following: • [Transport]: Select this mode to secure only the payload section of each IP packet when communicating with IPsec compliant devices. • [Tunnel]: Select this mode to secure every section of each IP packet. We recommend this type for communication between security gateways (such as VPN devices).
Page 124 5. Configuring the Machine Using Utilities Item Description Key Perfect Forward Select whether to enable or disable PFS (Perfect Forward Secrecy). Secrecy IKE Settings Item Description IKE Version Displays the IKE version. Encryption Algorithm Specify the encryption algorithm from the following: [DES], [3DES], [AES-128], [AES-192], [AES-256] Authentication Specify the authentication algorithm from the following:...
Page 125: Printing Lists/Reports
Printing Lists/Reports Printing Lists/Reports Click [Print List/Report] to display the page for printing reports. Then, select an item and click [Print] to print out information for that item. Print List/Report Item Description Configuration Page Prints general information about the machine and its current configuration. Test Page Prints a test page for checking the printing condition.
Page 126: Configuring The Administrator Settings
5. Configuring the Machine Using Utilities Configuring the Administrator Settings Click [Administrator Tools] to display the page for configuring the administrator settings. This page contains the following tabs: [Administrator], [Reset Settings], [Backup Setting], [Restore Setting], [Energy Saver Mode], and [PCL6 Mode]. Administrator Tab Administrator Settings Item...
Page 127: Restore Setting Tab
Configuring the Administrator Settings Backup Setting Item Description Back up Network Backs up settings configured under the [Network Settings] and Settings [Administrator Tools]. Back up Menu Settings Backs up settings that are not related to the network. Back up Settings of Backs up user restriction settings to a file.
Page 128: Energy Saver Mode Tab
5. Configuring the Machine Using Utilities Enter the administrator password if required. Click [OK]. • If the settings are not restored successfully, an error message appears. Try again to restore the file completely. Energy Saver Mode Tab Energy Saver Mode Item Description Energy Saver Mode 1...
Page 129: Maintaining The Machine
6. Maintaining the Machine This chapter describes how to replace supplies and how to clean the machine. Replacing the Print Cartridge • Store print cartridge in a cool dark place. • Actual printable numbers vary depending on image volume and density, number of pages printed at a time, paper type and size, and environmental conditions such as temperature and humidity.
Page 130 6. Maintaining the Machine DUE255 • When removing print cartridges, be careful not to touch the laser scanning unit under the upper cover (the position shown by the arrow in the illustration below). DUE256 • If cyan, magenta, or yellow toner runs out, you can print in black and white using just the black toner.
Page 131 Replacing the Print Cartridge Pull up the lever on the top cover, and then carefully raise the top cover. DUE258 Carefully lift out the print cartridge vertically, holding its center. From the rear, the print cartridges are installed in the order of cyan (C), magenta (M), yellow (Y), and black (K).
Page 132 6. Maintaining the Machine Hold the print cartridge and shake it from side to side five or six times. DUE261 Even distribution of toner within the bottle improves print quality. Remove the protective cover from the print cartridge. DUE262 Check the toner color and corresponding location, and then carefully insert the print cartridge vertically.
Page 133 Replacing the Print Cartridge Using both hands, hold the center of the top cover and close the cover carefully. DUE264 Attach the protective cover you removed in Step 5 on the old print cartridge. Then, put the old print cartridge into the bag, and then put it into the box. DUE265 •...
Page 134: Replacing The Waste Toner Bottle
6. Maintaining the Machine Replacing the Waste Toner Bottle Messages on the screen • Replace the waste toner bottle when the following message appears on the screen: "Replace Waste Toner Bottle" • Prepare a waste toner bottle when the following message appears on the screen: "Replace soon: Waste Tnr Bottle"...
Page 135 Replacing the Waste Toner Bottle Holding the tabs on both ends of the transfer unit, tilt it backwards and lift it up. DUE267 Holding the handle at the center of the waste toner bottle, carefully pull it partially out without tilting it. DUE268 Pull the waste toner bottle halfway out, hold the bottle firmly, and then pull it straight out.
Page 136 6. Maintaining the Machine DUE270 To prevent the waste toner bottle from coming into contact with the intermediate transfer unit (the position shown by the arrow in the illustration below), do not lift the bottle while pulling it out. DUE271 Close the bottle cap.
Page 137 Replacing the Waste Toner Bottle DUE273 Holding the center of the new waste toner bottle, carefully insert it halfway into the machine body. Leave the bottle cap open. DUE274 To prevent the waste toner bottle from coming into contact with the intermediate transfer unit (the position shown by the arrow in the illustration below), do not lift the bottle while inserting it.
Page 138 6. Maintaining the Machine DUE276 Place the transfer unit on the front cover. Slide the transfer unit along the guide rails into the machine. DUE277 When it stops, push on the PUSH mark until it clicks. DUE278...
Page 139 Replacing the Waste Toner Bottle Using both hands, carefully push up the front cover until it closes. DUE229 When closing the front cover, push the upper area of the cover firmly. • For easy replacement, we recommend you purchase and store extra waste toner bottles. •...
Page 140: Replacing A Component
6. Maintaining the Machine Replacing a Component Replacing the Intermediate Transfer Unit • This function is available for SP C262DNw only. If the Alert indicator on the control panel lights up and the "Replace Intermdt Transfer Belt" message appears on the display, contact your sales or service representative. Replacing the Fusing Unit and Transfer Roller •...
Page 141: Cautions When Cleaning
Cautions When Cleaning Cautions When Cleaning Clean the machine periodically to maintain high print quality. Dry wipe the exterior with a soft cloth. If dry wiping is not sufficient, wipe with a soft, damp cloth that has been wrung out thoroughly. If you still cannot remove the stain or grime, use a neutral detergent, wipe over the area with a thoroughly-wrung damp cloth, and then dry wipe the area and allow it to dry.
Page 142: Cleaning The Toner Density Sensor
6. Maintaining the Machine Cleaning the Toner Density Sensor Clean the toner density sensor when the following message appears on the control panel. "Density Sensor Require Cleaning" Pull up the lever on the top cover, and then carefully raise the top cover. DUE258 Remove the rearmost print cartridge.
Page 143 Cleaning the Toner Density Sensor Carefully insert the print cartridge removed in Step 2 vertically. DUE263 Using both hands, hold the center of the top cover and close the cover carefully. Be careful not to trap your fingers. DUE264...
Page 144: Cleaning The Friction Pad And Paper Feed Roller
6. Maintaining the Machine Cleaning the Friction Pad and Paper Feed Roller If the friction pad or paper feed roller is dirty, a multi-feed or misfeed might occur. In this case, clean the friction pad and paper feed roller as follows: •...
Page 145 Cleaning the Friction Pad and Paper Feed Roller Wipe the rubber part of the roller with a soft damp cloth. After that, wipe it with a dry cloth to remove the moisture. DUE281 Push the metal plate down until it clicks. DUE215 Reload the removed paper into the tray, and then push the tray carefully into the machine until it clicks into place.
Page 146 6. Maintaining the Machine • If jams or multi-sheet feeds occur after cleaning the friction pad, contact your sales or service representative. • If the optional Tray 2 is installed, clean its friction pad and paper feed roller in the same way as you did for Tray 1.
Page 147: Cleaning The Registration Roller And Paper Tray
Cleaning the Registration Roller and Paper Tray Cleaning the Registration Roller and Paper Tray The registration roller and paper tray can become dirty with paper dust if you print to non-standard paper. Clean the registration roller if white dots appear on prints. •...
Page 148 6. Maintaining the Machine Wipe the inside of the paper tray with a cloth. DUE283 Push the metal plate down until it clicks. DUE215 Reload the removed paper into the tray, and then push the tray carefully into the machine until it clicks.
Page 149 Cleaning the Registration Roller and Paper Tray Pull the front cover open lever and then carefully lower the front cover. DUE326 Be sure to set the registration roller in the position shown by the arrow in the illustration below. DUE284 Clean the registration roller if prints are smeared after a paper jam is cleared.
Page 150: Moving And Transporting The Machine
6. Maintaining the Machine Moving and Transporting the Machine This section provides cautions that you must follow when moving the machine both short and long distances. Repack the machine in its original packing materials when moving it over a long distance. •...
Page 151: Disposal
Moving and Transporting the Machine Lift the machine using the inset grips on both sides of the machine, and then move it horizontally to the place where you want to use it. DUD470 If you have removed Tray 2, reinstall it. •...
Page 152 6. Maintaining the Machine...
Page 153: Troubleshooting
7. Troubleshooting This chapter provides solutions for error messages and other problems. Error and Status Messages on the Control Panel This section explains what the messages that appear on the control panel mean and what to do when a particular message appears. Status messages Message Explanation...
Page 154 7. Troubleshooting Message Explanation Recommended Action TypeMsmtch:#Start/JobReset The paper type setting in the Load paper of the selected type tray # (1, 2, bypass) differs in the tray, and then press the from that of actual paper type in [Stop/Start] key to continue the tray.
Page 155 Error and Status Messages on the Control Panel Message Explanation Recommended Action Memory Overflow This error occurs when FW Reduce the size of the data, and memory is not enough to save then try the operation again. the printing page. Misfd: Dupl Unit There is a paper jam in the Remove the misfed paper.
Page 156 7. Troubleshooting Message Explanation Recommended Action Replace Waste Toner Bottle It is time to replace the waste Replace the waste toner bottle toner bottle. with a new one. See page 132 "Replacing the Waste Toner Bottle". Tnr Set Error: # The indicated print cartridge is Install the indicated print not installed correctly, or not...
Page 157: Panel Indicator
Panel Indicator Panel Indicator The following table explains the meaning of the various indicator patterns that the printer alerts to users about its conditions. Indicator patterns Cause The Alert indicator is lit. The printer cannot be used normally. Check the error on the control panel.
Page 158: Removing Paper Jams
7. Troubleshooting Removing Paper Jams If a paper jam occurs, one of the following messages appears on the control panel: Message Reference title Internal Misfeed See page 159 "If paper jams inside the fusing unit". Misfd: Stnd Tray Misfeed: PprTray See page 161 "If paper jams inside a tray".
Page 159 Removing Paper Jams DUE319 DUE288 DUE289...
Page 160 7. Troubleshooting DUE290 Paper feed unit DUE320 DUE291...
Page 161 Removing Paper Jams • Jammed paper may be covered in toner. Be careful not to get toner on your hands or clothes. • Toner on prints made immediately after clearing a paper jam may be insufficiently fused and may smudge. Make test prints until smudges no longer appear. •...
Page 162 7. Troubleshooting DUE243 Pull the paper downward to remove it. Do not pull it upward. DUE244 If you cannot find the jammed paper, check for it by pulling down the guide. DUE245...
Page 163 Removing Paper Jams Pull up the fusing unit levers. DUE329 Using both hands, carefully push up the front cover until it closes. DUE229 When closing the front cover, push the upper area of the cover firmly. After closing the cover, check that the error is cleared.
Page 164 7. Troubleshooting Pull out the jammed paper carefully. DUE247 Do not touch the fusing unit. DUE243 If paper has jammed inside the transfer unit, holding both sides of the paper, pull the paper carefully forward and out. DUE248...
Page 165 Removing Paper Jams Using both hands, carefully push up the front cover until it closes. DUE229 When closing the front cover, push the upper area of the cover firmly. After closing the cover, check that the error is cleared. • Do not pull out the paper tray (Tray 1). •...
Page 166 7. Troubleshooting Carefully remove any paper that is jammed under the transfer unit. DUE249 If you cannot find the jammed paper, look inside the machine. Using both hands, carefully push up the front cover until it closes. DUE229 When closing the front cover, push the upper area of the cover firmly. After closing the cover, check that the error is cleared.
Page 167: When You Cannot Print Test Page
When You Cannot Print Test Page When You Cannot Print Test Page Possible cause Solution The power cord, a USB cable, or a Make sure that the power cord, USB cable, and network network cable is not connected cable are connected correctly. Also confirm that they are not correctly.
Page 168: Paper Feed Problems
7. Troubleshooting Paper Feed Problems If the machine is operating but paper will not feed or paper jams occur frequently, check the condition of the machine and paper. Problem Solution Paper does not feed smoothly. • Use supported types of paper. See page 41 "Supported Paper".
Page 169 Paper Feed Problems Problem Solution Multiple sheets of paper are fed at • Fan the paper well before loading. Also make sure that one time. the edges are even by tapping the stack on a flat surface such as a desk. •...
Page 170 7. Troubleshooting Problem Solution Images are not printed in the right Adjust the front end fence and both side fences to match the position paper size. See page 26 "Loading Paper". DAC606 Images are printed diagonally to the If there are gaps between the paper and the side or end pages.
Page 171: Print Quality Problems
Print Quality Problems Print Quality Problems Checking the Condition of the Machine If there is a problem with the quality of printing, first check the condition of the machine. Possible Cause Solution There is a problem with the Make sure that the machine is on a level surface. Place the machine's location.
Page 172: Checking The Printer Driver Settings
7. Troubleshooting Checking the Printer Driver Settings Problem Solution The printed image is smudged. PCL 5c/6, DDST On the printer driver's [Paper] tab, select [Bypass Tray] in the "Input Tray:" list. In the "Paper Type:" list, select a proper paper type. PostScript 3 On the printer driver's [Paper/Quality] tab, select [Bypass Tray] in the "Paper Source"...
Page 173 Print Quality Problems Problem Solution Fine lines are fuzzy, of inconsistent Change the dithering settings on the printer driver. For details thickness, or do not appear. about the dithering settings, see the printer driver Help. If the problem persists, specify the settings of the application in which the image was created to change the thickness of the lines.
Page 174: Printer Problems
7. Troubleshooting Printer Problems This section describes printing problems and possible solutions. When You Cannot Print Properly Problem Solution An error occurs. If an error occurs when printing, change the computer or printer driver settings. • Check the printer icon name does not exceed 32 alphanumeric characters.
Page 175 Printer Problems Problem Solution There is a considerable delay • Processing time depends on data volume. High volume between the print start command data, such as graphics-heavy documents, take longer to and actual printing. be processed. • To speed up printing, reduce the printing resolution using the printer driver.
Page 176 7. Troubleshooting Problem Solution A printed image is different from the • When you use some functions, such as enlargement and image on the computer's display. reduction, the layout of the image might be different from that displayed in the computer display. •...
Page 177: When You Cannot Print Clearly
Printer Problems Problem Solution Color documents are printed in • The printer driver is not set up for color printing. black and white. See the printer driver Help. • Some applications print color files in black and white. When You Cannot Print Clearly Problem Solution The whole printout is blurred.
Page 178 7. Troubleshooting Problem Solution White lines appear. The intermediate transfer belt is dirty. Follow the procedure below to clean the belt: 1. Open the top cover while the power is on. 2. Remove all print cartridges from the printer. 3. Close the top cover with both hands carefully. 4.
Page 179 Printer Problems Problem Solution White spots appear. The surrounding registration roller or paper tray can become dirty with paper dust if you use paper other than standard paper. Wipe any paper dust off both the paper tray and registration roller. See page 145 "Cleaning the Registration Roller and Paper Tray".
Page 180: When Paper Is Not Fed Or Ejected Properly
7. Troubleshooting Problem Solution Solid lines are printed as broken Only when using PostScript 3 lines. Change the [Dithering] setting in the printer driver's dialog box. See the printer driver Help. Fine dot patterns do not print. Only when using PostScript 3 Change the [Dithering] setting in the printer driver's dialog box.
Page 181: Other Printing Problems
Printer Problems Problem Solution Prints do not stack properly. • The paper being used may be damp. Use paper that has been stored properly. See page 41 "Supported Paper". • Select [Level 2] or [Level 3] in [Anti-Humid Lvl] under [Maintenance].
Page 182: Common Problems
7. Troubleshooting Common Problems This section describes how to troubleshoot common problems that may occur while operating the machine. Problem Possible cause Solution The machine does not turn on. The power cord is not • Make sure that the power connected properly.
Page 183: Configuring Network Settings Using Os
8. Configuring Network Settings Using OS X This chapter describes how to connect the machine to the network and specify the network settings using OS X. Configurations differ according to the communication environment of your system. Connecting the Machine to a Wired Network The following procedure is explained using OS X 10.11 as an example.
Page 184: Using An Ethernet Cable
8. Configuring Network Settings Using OS X Using an Ethernet Cable Turn on your computer. Insert the provided CD-ROM into the CD-ROM drive of the computer. If your computer does not have a CD-ROM drive, download a setup file from our website. Double-click the CD-ROM drive icon.
Page 185 Connecting the Machine to a Wired Network Enter the gateway address, and then press the [OK] key. Turn off the machine, and then turn it back on. Setup is completed.
Page 186: Connecting The Machine To A Wireless Network
8. Configuring Network Settings Using OS X Connecting the Machine to a Wireless Network There are four methods for connecting the machine to a wireless network: • Using the Wi-Fi Setup Wizard See page 184 "Using the Wi-Fi Setup Wizard". •...
Page 187 Connecting the Machine to a Wireless Network Press the [Menu] key. Press the [ ] or [ ] key to select [Host Interface], and then press the [OK] key. Press the [ ] or [ ] key to select [Network Setting], and then press the [OK] key. Press the [ ] or [ ] key to select [Wi-Fi Config.], and then press the [OK] key.
Page 188: Using The Wps Button
8. Configuring Network Settings Using OS X Press the [ ] or [ ] key to select the encryption method, and then press the [OK] key. The maximum number of characters that can be entered in the encryption key field depends on the encryption method settings.
Page 189: Using A Pin Code
Connecting the Machine to a Wireless Network Press the [ ] or [ ] key to select [Wi-Fi Config.], and then press the [OK] key. Press the [ ] or [ ] key to select [WPS], and then press the [OK] key. Press the [ ] or [ ] key to select [PBC], and then press the [OK] key.
Page 190 8. Configuring Network Settings Using OS X Press the [ ] or [ ] key to select [Wi-Fi Config.], and then press the [OK] key. Press the [ ] or [ ] key to select [WPS], and then press the [OK] key. Press the [ ] or [ ] key to select [PIN], and then press the [OK] key.
Page 191: Appendix
9. Appendix This chapter describes the machine specifications and consumables. Transmission Using IPsec For securer communications, this machine supports the IPsec protocol. When applied, IPsec encrypts data packets at the network layer using shared key encryption. The machine uses encryption key exchange to create a shared key for both sender and receiver.
Page 192: Security Association
9. Appendix AH Protocol The AH protocol provides secure transmission through authentication of packets only, including headers. • For successful authentication, the sender and receiver must specify the same authentication algorithm and authentication key. The authentication algorithm and authentication key are specified automatically.
Page 193: Encryption Key Exchange Settings Configuration Flow
Transmission Using IPsec Encryption Key Exchange Settings Configuration Flow This section explains the procedure for specifying encryption key exchange settings. Machine 1. Set the same IPsec settings as the machine on 1. Set the IPsec settings on Web Image Monitor. 2.
Page 194: Specifying Ipsec Settings On The Computer
9. Appendix Specifying IPsec Settings on the Computer Specify exactly the same settings for IPsec SA settings on your computer as are specified for the IPsec Settings on the machine. Setting methods differ according to the computer's operating system. The following procedure is based on Windows 7 in an IPv4 environment as an example.
Page 195 Transmission Using IPsec Select "My IP Address" in "Source address", and then click [Next]. Select "A specific IP Address or Subnet" in "Destination address", enter the machine's IP address, and then click [Next]. For the IPsec protocol type, select "Any", and then click [Next]. Click [Finish], and then click [OK].
Page 196: Enabling And Disabling Ipsec Using The Control Panel
9. Appendix Click [Finish]. If you are using IPv6, you must repeat this procedure from Step 12 and specify ICMPv6 as an exception. When you reach Step 22, select [58] as the protocol number for the "Other" target protocol type, and then set [Negotiate security] to [Permit]. Select the filter action that you have just created, and then click [Next].
Page 197: Notes About The Toner
Notes About the Toner Notes About the Toner • Proper operation cannot be guaranteed if any third-party toner is used. • Depending on printing conditions, there are cases where the printer cannot print the number of sheets indicated in the specifications. •...
Page 198: Specifications Of The Machine
Paper output capacity (80 g/m , 20 150 sheets Paper input capacity (80 g/m , 20 • Tray 1 250 sheets • Tray 2 500 sheets • Bypass tray 1 sheet Memory • SP C260DNw 128MB • SP C262SFNw 256MB...
Page 199 Specifications of the Machine Item Description Power requirements 220-240 V, 6 A, 50/60 Hz 120-127 V, 11 A, 60 Hz Power consumption • Maximum The power level when the main switch 1300 W or less is turned off and the power cord is •...
Page 200: Printer Function Specifications
9. Appendix Printer Function Specifications Item Description Printing speed Black and white: 21 pages per minute (Simplex/Letter), 12 pages per minute (Duplex/Letter) Color: 21 pages per minute (Simplex/Letter), 12 pages per minute (Duplex/Letter) Resolution 600 × 600 dpi First print speed 14 seconds or less Interface •...
Page 201: Consumables
Print Cartridge Print cartridge Average printable number of pages per cartridge Black SP C260DNw/SP C260SFNw: (mainly Europe and Asia) 2,000 pages SP C262DNw/SP C262SFNw: (mainly Europe and Asia)
Page 202 9. Appendix Print cartridge Average printable number of pages per cartridge Magenta SP C260DNw/SP C260SFNw: (mainly Europe and Asia) 1,600 pages SP C262DNw/SP C262SFNw: (mainly Europe and Asia) 4,000 pages (mainly North America) 4,000 pages , 6,000 pages Yellow SP C260DNw/SP C260SFNw:...
Page 203: Waste Toner Bottle
Consumables • This machine routinely performs cleaning and uses toner during this operation to maintain quality. • To prevent a cleaning malfunction, you may need to replace a print cartridge even if it is not empty. Waste Toner Bottle Name Average printable number of pages per cartridge Waste Toner Bottle SP C220 25,000 pages...
Page 204: Information For This Machine
9. Appendix Information for This Machine User Information on Electrical & Electronic Equipment (mainly Europe and Asia) Users in the countries where this symbol shown in this section has been specified in national law on collection and treatment of E-waste Our Products contain high quality components and are designed to facilitate recycling.
Page 205: Note For The Battery And/Or Accumulator Symbol (For Eu Countries Only)
Information for This Machine For Turkey only Üretici: Ricoh Company, Ltd. 8-13-1 Ginza, Chuo-ku, Tokyo 104-8222 Japan +81-36278-2111(English only/Sadece İngilizce) Note for the Battery and/or Accumulator Symbol (For EU countries only) In accordance with the Battery Directive 2006/66/EC Article 20 Information for end-users Annex II, the above symbol is printed on batteries and accumulators.
Page 206: Notice To Wireless Lan Interface Users (Mainly Europe)
Declaration of Conformity Notice to Users in EEA Countries This product complies with the essential requirements and provisions of Directive 2014/53/EU. The CE Declaration of Conformity is available by accessing the URL: http://www.ricoh.com/products/ ce_doc2/ and selecting the product applicable. Operating frequency band: 2400 - 2483.5 MHz maximum radio-frequency power: less than 20.0 dBm...
Page 207: Notes To Users In The State Of California (Notes To Users In Usa)
Information for This Machine Notes to users in the state of California (Notes to Users in USA) Perchlorate Material - special handling may apply. See: www.dtsc.ca.gov/hazardouswaste/ perchlorate Notes to users in the United States of America Part 15 of the FCC Rules Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Page 208: Notes To Canadian Users Of Wireless Devices
9. Appendix (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Notes to Canadian Users of Wireless Devices This device complies with Industry Canada’s licence-exempt RSSs. Operation is subject to the following two conditions: (1) This device may not cause interference;...
Page 209: Energy Star Program
Information for This Machine ENERGY STAR Program ® ENERGY STAR Program Requirements for Imaging Equipment ® The ENERGY STAR Program Requirements for Imaging Equipment encourage energy conservation by promoting energy efficient computers and other office equipment. The program backs the development and dissemination of products that feature energy saving functions.
Page 210 9. Appendix Specifications Energy Saver mode 1 Power Consumption 40.8 W 40.9 W Default Time 30 seconds Recovery Time 10 seconds or less Energy Saver mode 2 Power Consumption 1.2 W Default Time 1 minute Recovery Time 30 seconds Duplex Function Standard *1 Recovery time and power consumption may differ depending on the conditions and environment of the machine.
Page 211: Trademarks
Trademarks Trademarks Adobe and Acrobat are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Android and Google Play are trademarks or registered trademarks of Google Inc. OS X, TrueType, App Store, and Safari are trademarks of Apple Inc., registered in the U.S. and other countries.
Page 212 9. Appendix ® ® Microsoft Windows 7 Starter ® ® Microsoft Windows 7 Home Premium ® ® Microsoft Windows 7 Professional ® ® Microsoft Windows 7 Ultimate ® ® Microsoft Windows 7 Enterprise • The product names of Windows 8.1 are as follows: ®...
Page 213 Trademarks ® ® Microsoft Windows Server 2012 Standard ® ® Microsoft Windows Server 2012 Datacenter • The product names of Windows Server 2012 R2 are as follows: ® ® Microsoft Windows Server 2012 R2 Foundation ® ® Microsoft Windows Server 2012 R2 Essentials ®...
Page 214 9. Appendix...
Page 215: Index
INDEX Error messages............ Extending tray 1............ Administrator password........Exterior..............Administrator settings.......... Attaching Paper Feed Unit TK1220....Authentication............Fusing Unit............Auto e-mail notification settings......General status............. B&W print priority..........Backup settings............ Host Interface............Bypass tray............ 31, 104 Bypass tray setting priority......... I/O timeout............
Page 216 Menu chart............. Basic operation..............Messages............. Combine................Duplex................Model-specific information........Printing on envelopes............Moving..............Specifications..............Print area..............Print cartridge..........127, 199 Network application........... Print counter............Network print setting........... Print functions............Network settings..........Print output functions..........Network status............. Print quality functions..........Non-recommended paper........Priority tray............
Page 217 Tray 2..............Tray paper settings..........Troubleshooting........... 165, 166, 169, 172, 180 Other problems....User code............User restriction............Waste toner bottle........132, 201 Web Image Monitor..........What you can do with this machine Printer function..............Wireless LAN settings......... Wireless settings..........
Page 218 MEMO M0AS-8604...
Page 220 M0AS-8604...

This manual is also suitable for:

Sp c260fnw Sp c262dnw Sp c262fnw

Ricoh SP C260DNw User Manual

1 Guide to the Machine

2 Paper Specifications and Adding Paper

3 Printing Documents

4 Configuring the Machine Using the Control Panel

5 Configuring the Machine Using Utilities

6 Maintaining the Machine

7 Troubleshooting

8 Configuring Network Settings Using os

9 Appendix

Quick Links

Troubleshooting

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Summary of Contents for Ricoh SP C260DNw

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