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Rev 2.0
Warranty Information
Proliphix, Inc. warrants its products to be free from manufacturing defects in materials and workmanship under
normal use for a period of 90 days from the date of purchase from Proliphix.
Proliphix shall not be liable to honor the terms of this warranty if the product has been used in any other
application other than that for which it was intended, or if it has been subjected to misuse, accidental damage,
modification, or improper installation procedures. Furthermore, this warranty covers only products which have
all original and unaltered markings and labels (serial numbers, model numbers, etc.) of manufacture.
This warranty shall be the sole and exclusive remedy to the original purchaser. In no event will Proliphix be
liable for incidental or consequential damages (including property and economic) of any kind arising from the
sale and use of this equipment. Proliphix is not liable for any claim made by a third party or made by a
purchaser for a third party.
Proliphix, shall, at its option, repair or replace any product found defective, without charge for parts and labor.
Repaired or replaced equipment or parts supplied under this warranty shall be covered only by the unexpired
period of the warranty.
In no event shall Proliphix's liability exceed the price paid for the product from direct, indirect, special, incidental,
or consequential damages resulting from the use of the product, it's accompanying software, or its
documentation. Proliphix offers no refunds for its products.
Except as expressly set forth in this warranty, Proliphix makes no other warranties, expressed or implied, nor
authorizes any other party to offer any warranty, including any implied warranties of merchantability or fitness for
a particular purpose. Any implied warranties that may be imposed by law are limited by the terms of this limited
warranty. This warranty statement supersedes all previous warranties.
This warranty extends to products purchased directly from Proliphix or an authorized Proliphix dealer, distributor
or reseller.
Material Return Procedure
No merchandise may be returned for credit, exchange, or service without prior authorization from Proliphix. To
obtain warranty service for Proliphix products, contact Proliphix Customer Service (1-866-IP-LIVING) and
request a Return Material Authorization (RMA) number.
Products may be returned for credit, exchange, or service with a Proliphix RMA number. Enclose a note
explaining the symptoms of the problem, stating the RMA number , and the name, address and phone number
of the company or individual contact.
Authorized returns must be shipped prepaid to Proliphix at;
Proliphix, Inc.
66 Tadmuck Road
Suite #1
Westford, MA 01886
The RMA number must be clearly marked on the outside of the package. Products received without an RMA
number or without shipping prepaid will be subject to refusal by Proliphix. Proliphix reserves the right to charge a
15% restocking fee, plus shipping costs on any products returned with an RMA.
Return shipping charges following repair of items under warranty shall be paid by Proliphix via standard ground
carrier. In the event that repairs are found to be non-warranty, return shipping charges will be paid by the
purchaser.
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