Cisco CB21AG Installation And Configuration Manual page 195

Chapter 10 Troubleshooting
Error Message This Product does not support this version of Windows. Please check
the product documentation for the system requirements.
Explanation
Windows operating system.
Recommended Action
Windows 2000 or XP.
Error Message Unable to authenticate wireless user. Please make sure you have entered
the right user name and password and try again. If you are using an old PAC with
this profile and have not logged on to the network for a long period of time, you
may also want to make sure the PAC you are using is not expired by either import
a new PAC manually or delete the old PAC if auto provisioning is enabled.
Explanation
credentials were entered or the profile is using an old PAC.
Recommended Action
username and password correctly. If the authentication attempt fails again, import a new PAC or
delete the old PAC is automatic PAC provisioning is enabled.
Error Message Unable to copy PAC data. Make sure you have access rights.
Explanation
not have the necessary permissions.
Recommended Action
Error Message Unable to delete the PAC from the local system.
Explanation
Recommended Action
Error Message Unable to EAP-FAST authenticate the wireless user in the specified
amount of time. Network infrastructure might be down. You may also want to increase
the timeout value for this profile.
Explanation
specified by the EAP-FAST authentication timeout value.
Recommended Action
provisioning is enabled, make sure to allow a PAC to be provisioned if prompted. If the
authentication attempt fails again, increase the authentication timeout value on the EAP-FAST
Settings window and try again.
Cisco Aironet 802.11a/b/g Wireless LAN Client Adapters (CB21AG and PI21AG) Installation and Configuration Guide
OL-4211-03
You tried to install the CB21AG and PI21AG client adapter software on an unsupported
Install the CB21AG and PI21AG client adapter software on a computer running
The client adapter's authentication attempt failed either because the wrong user
Try to authenticate again using the existing profile. Make sure to enter your
Your attempt to copy a PAC from the private store to the global store failed. You may
Try again. If your second attempt fails, contact your system administrator.
Your attempt to delete a PAC failed.
Try again. If your second attempt fails, contact your system administrator.
The client adapter was unable to EAP-FAST authenticate within the amount of time
Try again to authenticate using the existing profile. If automatic PAC
Error Messages
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