Troubleshooting; Diagnostics; Video Display; Obtaining A Usable Video Resolution - Intergraph RealiZm Graphics Z10 Hardware User's Manual

Troubleshooting

This section contains troubleshooting procedures to help determine which hardware assembly
to return for repair, if you suspect a hardware problem. If problems persist, contact the
Intergraph Customer Response Center at 1-800-633-7248.

Diagnostics

Diagnostic utilities for checking the graphics boards and instructions for using them are
available on the Intergraph Bulletin Board Service (IBBS). Refer to the front of this guide for
instructions to access the IBBS and obtain files.

Video Display

The following table lists some common video configuration problems.
Problem
Display is black, not synchronized,
or distorted.
Monitor does not support a
selected resolution or refresh rate.
Two graphics boards installed, but
you cannot select the Dual Screen
option.
A dim line, rolling vertically, is
visible on the screen.

Obtaining a Usable Video Resolution

The system operates in VGA mode when the Intergraph video display driver is not running to
accommodate all monitor types. VGA mode is used during initial installation of the video
display driver and when experiencing video problems.
If you select a resolution that causes the monitor to display incorrectly, do not press
+
CTRL ALT
Good option to return to the last known good configuration recorded by Windows NT.
To use the Last Known Good option:
1. Restart the system.
2. Press the space bar at the following prompt:
+ to log on to the Windows NT operating system. Instead, use the Last Known
DEL
Action
Restart Windows NT in VGA mode.
Select a supported resolution and refresh rate.
Verify proper installation of all RealiZm graphics
boards (only one board was detected).
Verify proper installation of the clock sync cable.
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