Troubleshooting Network Errors; Cannot See This Equipment - imagistics cm4530 Network Administrator's Manual

Troubleshooting Network Errors

If you cannot print to this equipment from a network-connected computer, and you have ruled
out both faulty and malfunctioning hardware and incorrectly installed or configured software as
the cause, the problem is most likely to be network related.
This chapter describes the most common network configuration problems and provides steps to
resolving them. If the problem persists after you have followed all of the steps, contact Imagis-
tics's authorized dealer for further assistance.

Cannot See This Equipment

Problem Description
After configuring this equipment, you cannot see it on the network. This could be the result of
configuration conflicts within this equipment, but is more likely to be caused by network config-
uration errors.
The following checklist helps you identify the source of the error and directs you where you can
find more information about resolving it. If the problem persists after you have followed all of
the steps, contact Imagistics's authorized dealer for further assistance.
198
No Check...
1 Did a startup page print out?
If not, wait until the commu-
nication comes online. Exam-
ine the protocol settings that
print out on the startup page.
Are they correct?
2 Print out a configuration
page. Make sure there are not
any discrepancies or incon-
sistencies between the current
network settings and your
network environment.
Change the network settings,
if necessary. Use the Find
Computer utility from your
Windows computer to locate
this equipment by its device
name. Can you find this
equipment?
3 Can you locate other comput-
ers that are in the same net-
work as this equipment?
4 Check link LED activity on
the hub and/or NIC of this
equipment and the client
machine. Do the hardware
components appear to be
functioning properly?
Network Administrator's Guide — Troubleshooting Network Errors
Yes No For Instruction, Go To...
Setup the proper protocols.
Next Step
tings"
Setup the proper protocol if
required.
tings"
Once you find this equipment,
Next Step
configure the port that it is
mapped correctly to the device.
Check the network settings on the
Next Step
client computer to make sure they
are compatible with the network
settings on this equipment.
Contact your Imagistics service
representative.
Next Step
P.50 "Setting up Network Set-
P.50 "Setting up Network Set-