Konica Minolta BIZHUB PRO C500 User Manual page 162

Troubleshooting Tips
COPY QUALITY IS POOR
Check paper for dampness, and replace it if necessary.
THE ORIGINAL PAPER IS MISHANDLED OR SKEWED IN THE DOCUMENT
FEEDER
Originals should conform to the recommended size and weight.
Be sure originals are not stapled.
Align originals evenly in the RADF.
Check to make sure paper guides meet the width of mixed size originals.
COPY IMAGE IS SKEWED WHEN BYPASS IS USED
Be sure copy paper is inserted straight.
USING EKC, COPIES CANNOT BE MADE AFTER PASSWORD IS ENTERED
Check to see if the message EXCEEDS LIMIT is displayed.
Contact Key Operator to reset limit.
FINISHER DOES NOT OPERATE
Touch OUTPUT MENU.
Check for a paper misfeed and remove it, as required. Properly close finisher door.
RADF INDICATOR WILL NOT LIGHT AFTER [AUTO RESET] IS PRESSED
Fully close RADF.
RADF LIGHT IS FLASHING
The document feeder is ready to accept originals.
Insert originals on RADF tray, press [AUTO RESET], then [START].
ADD TONER MESSAGE IS DISPLAYED
New toner supply is needed. Follow instructions for adding toner.
CALL FOR PM IS DISPLAYED IN MESSAGE AREA
Contact your service representative for Preventive Maintenance.
APS SELECTS THE WRONG PAPER SIZE
Paper guides must be adjusted exactly to the size of originals.
IN MIXED ORIGINAL MODE, A MESSAGE TO LOAD A REQUIRED PAPER SIZE
DISPLAYS, EVEN THOUGH THAT SIZE IS LOADED IN ONE OF THE TRAYS
Paper sizes loaded in the trays must be consistent with the tray position size;
otherwise, the tray key on the Basic Screen will blink.
THE BASIC SCREEN DOES NOT DISPLAY SETTINGS AS DESCRIBED IN
INSTRUCTION MANUAL
Check with the Key Operator, as Initial Settings may have been changed.
"PLEASE CHECK ORIGINAL"
This message displays when the copier detects a non-standard paper size on the
platen glass.
Select paper size and press [START]. 1.000 magnification will be selected
automatically.
If this message continues to display after selecting paper size, select 1.000
magnification, even if it is already indicated, then press [START]. If desired, ask your
service representative to enable the machine to default to 1.000 magnification in
this situation.
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