Refund; Contactless Refunds - Ingenico EFT930G User Manual

13. Refund

1. At the READY prompt, press the MENU button.
2. Use the arrow keys to highlight refund and press the
GREEN button.
3. Either key in the amount of refund transaction and then
press GREEN button or swipe/insert card in the terminal and
then key in the refund amount.
If performing a swiped transaction, your terminal may
prompt you to enter the last four digits of the card number. If
so, key in the last four digits of the customer's card
number and press the GREEN button.
The terminal will check the card. If a customer presents a card that supports multiple card schemes, you
may be required to choose which card scheme to use.
You may be prompted to either swipe the Supervisor Card or key in Supervisor code. PIN entry is not
required on refunds, The transaction will proceed as a signature verified sale.
(Please refer to Section 10 of this guide for instructions on how to complete a Sale.)

14. Contactless Refunds

To perform a Contactless Refund "Amount Entry First" must be enabled; the card scheme must be
configured to allow it and the transaction amount must be below the maximum contactless
transaction limit:
Note: A "Contactless Refund" may be performed either by using credit/debit cards (if configured) or
any other contactless devices such as "Fobs or Mobile Telephones".
If the transaction value is below the maximum Contactless
Limit a screen similar to the following will be displayed:
If the value is above the Contactless Limit you will be asked
to swipe/insert card.
Normal card checks will be performed.
If refunds are supervisor protected then you will be asked to
swipe supervisor card or key in supervisor code.
TRANSACTION MENU
Refund
Sale
Purch. with Cashback
REFUND
Key in Amount
and then press ENTER
REFUND
Insert or swipe card
to continue
(or press Cancel key)
REFUND
Key in TOTAL Amount:
and then press ENTER
REFUND
Present / Insert or Swipe Card to
continue
(or press Cancel key)
0.00
0.00
£9.00
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