Helpful Hints - Ingenico EFT930G User Manual

Should you suspect that the terminal might have been removed, stolen or apparently modified or
replaced then you should advise your Bank immediately and stop using the terminal until advised
by the Bank accordingly. This is to protect both your business and also the persons who have or will
continue to use your terminal.
Please be vigilant at all times and check your terminal regularly.

39. Helpful Hints

Terminal Tips
Your terminal unit should be left in your retail premises and plugged into a 24 hour power supply and
telephone line at all times.
If the terminal display is blank, ensure the terminal is plugged into the power supply.
If you have poor quality printing, change the paper roll.
Keep your Supervisor card in a secure place. Anyone with access to this card or code may perform
unauthorised refunds. If your terminal is configured for supervisor code do NOT write this down or give
this to anyone.
Financial Tips
Always check you have keyed in the correct amount before going ahead with the transaction.
If you are referred for an authorisation code, read the amount from the slip to ensure you have the
correct amount (It has been known for the amount of 2,000.00 to be keyed instead of 200.00. A code is
then obtained for the 200.00 but the cardholder is debited for the keyed amount of 2,000.00).
Always check your bank statement on a regular basis to ensure you are receiving your credits and that
the amounts are correct.
Remember to reconcile the terminal each day as this will generate all the funds to your bank account.
You will not be credited with Z Totals as these are running totals for your records and do
not generate funds to your account.
Keep your copy transaction slips in a safe place. There may be occasions when you are asked
to provide copies of these.
Please ensure that Refund transactions show as REFUND ACCEPTED.
If the terminal prints the message Totals not Agreed when you carry out your End of Day Banking,
please contact the Helpdesk.
If Stored is printed on your End Of Day report please contact the Helpdesk.
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