Key Entering Card Details And Mail Order Transactions - Ingenico EFT930G User Manual

21. Key Entering Card Details and Mail Order
Transactions
You may need to key enter a customer's card details if their card is faulty or if you are entering a mail
order transaction where the customer is not present.
A. Mail Order Transactions : Begin at Step 1 if you are performing a Mail Order Transaction.
B. Card Read Failure or Key Card Number : Begin at Step 2 if:
You have swiped a customer's card at the READY prompt and the terminal displays
CARD READ FAILURE .
OR
If you have selected the Sale option from the Transaction menu and unsuccessfully swiped the card
three times, and the terminal displays Key Card No.
1. At the READY prompt press the MENU button. Use the
arrow buttons to view the available options and press the
GREEN button when the required option is highlighted.
2. Key in the amount if the transaction and then press the
GREEN button or key enter the customer's card number when
you see this prompt. The card number will be
displayed as it is keyed in.
3. The terminal will check the card number. Key in the card
expiry date and press the GREEN button.
4. You may be asked to enter the start date or issue
number from the card. Enter them as they appear on the
card and press the GREEN button.
5. If the customer is present, press the GREEN button. If this
is a mail order transaction, press the YELLOW button and
proceed from number 9 below.
TRANSACTION MENU
Refund
Sale
Purch. with Cashback
<transaction type>
Insert or Swipe Card
to continue
(or press Cancel key)
<transaction type>
Key expiry date MMYY
and then press ENTER
<transaction type>
Key start date MMYY
and then press ENTER
<transaction type>
Key in issue number
and then press ENTER
<transaction type>
Is customer present?
ENTER=YES Clear=NO
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