Pin Entry Failure; Cancelling Transactions - Ingenico EFT930G User Manual

Insert or Swipe Card
Cardholder PIN entry ( * (asterisk) will be displayed as
each PIN digit is keyed in )
The terminal will contact the acquirer to verify the account
holder.

24. PIN Entry Failure

If an incorrect PIN has been entered the terminal will display
INCORRECT RE-ENTER PIN.
The cardholder should re-enter their PIN and press the
GREEN button.
The cardholder has three attempts to enter their PIN after
which the terminal will display the message: 'PIN TRIES
EXCEEDED'
The cardholder should hand the terminal back to you and
contact their card issuer.
The transaction will continue and seek authorisation with a signature verification. Press the GREEN
button to continue the transaction.

25. Cancelling Transactions

1. CANCELLING BEFORE AUTHORISATION
A transaction can be cancelled at any time before authorisation has been obtained.
Press the RED button. The terminal will display CANCELLED and print a receipt for the
customer which will be marked as cancelled.
Then press the GREEN button and the terminal will print a merchant receipt for your records.
Press the GREEN button again and the terminal will then return to the READY prompt.
Page 24
VERIFY ACCOUNT
Insert or Swipe Card
to continue
( or press Cancel key )
Amount
PIN: ****
Cardholder to key PIN
Enter=OK Clear=REKEY
Amount
PIN ACCEPTED
RETURN TERMINAL
Do NOT Remove Card
INCORRECT RE-ENTER
PIN: ****
Cardholder to key PIN
Enter=OK Clear=REKEY
PIN TRIES EXCEEDED
Contact Card Issuer
RETURN TERMINAL
Do NOT Remove Card
PIN TRIES EXCEEDED
Press ENTER to
Continue with
Signature
£0.00
£0.00