Ingenico EFT930G/B Quick Start Manual

Quick Start Guide
DOCUMENT D'EXECUTION
INGENICO_TD.ai
INFORMATIONS GENERALES COULEURS UTILISEES APPROBATION
Client: INGENICO
EFT930G/B
Date : 10 DEC 2013
7540 C 1795 C
Utilisation: Impression en tons
directs.
Ne pas utiliser pour application
écran.

GETTING STARTED

EFT930G: Connect the base unit to the power supply; ensure it is switched off. Place the terminal
onto the base and switch on the power. Leave to charge for a minimum of 2 hours before installing
the terminal.
EFT930B: Connect the base unit to the power supply; ensure it is switched off. Connect one end of the
telephone/network cables to the base unit and the other end to a suitable telephone/network
socket. Place the terminal onto the base and switch on the power. Leave to charge for a minimum
of 2 hours. Press the green ENTER button when prompted; a number of screens will be displayed
whilst the terminal assigns to the base.
When prompted, key in your Merchant Number and press ENTER; the installation process will begin. A
number of screens will be displayed whilst the terminal is being configured by the host computers.
The terminal will confirm the status of the configuration to the host and will print a list of card types
that are accepted. Your terminal is now ready to use. If any cards have failed to be configured the
terminal will print these as 'Card Types Not Accepted'; contact the helpdesk.

SUPERVISOR PASSWORD

The default Supervisor Password is 0000. Note: You will be prompted to change this.

FUNCTION KEYS

F1-F4 Keys: Function keys which enable scrolling up and down menus.
Menu Key: To enter the application menus press the Menu key from the READY prompt. Pressing
the key again moves to the next menu (if available).
Correction Keys: When entering numbers or letters, the yellow CLEAR key deletes one character
at a time, whilst the red CANCEL key deletes the entire line (this key also cancels transactions).
Confirmation Key: The green ENTER key is used to confirm anything that has been typed into
the terminal.
Paper Feed Key: To test the feeding of the paper through the printer, press and hold the CLEAR key.

THE CHIP CARD READER

Customer cards must be inserted with the chip upwards. Push the card fully into the slot below the
keypad and follow the instructions on screen. DO NOT remove the card until instructed to do so by
the terminal. If you see a BAD READ message, check the card orientation and try again. After three
bad reads the terminal may prompt you to swipe the card.

PERFORMING A SALE TRANSACTION

A sale transaction may be initiated from the READY prompt by keying in the transaction amount and
pressing ENTER. Follow the terminal prompts to Insert/Swipe/Present the customer's card. Note:
You will only be given the option to present the customer's card if the transaction value is below the
maximum Contactless limit. If your terminal is configured for 'Card Details First', please refer to the
relevant section of the full User Guide available at www.ingenico.co.uk/userguides.
Insert/Swipe the customer's card or key in the card number. The customer must enter their PIN code if
requested. Important: Never ask the customer to divulge their PIN. The terminal will now dial
out to the acquirer for authorisation. If the transaction is authorised then an 'Auth Code' will be
displayed and printed on the receipt. The terminal will print two receipts. The Customer Copy will be
printed first, then once you press ENTER the Merchant Copy will be printed.
Please refer to the brochure enclosed with your terminal for important safety information regarding the equipment and its use,
and to the terminal User Guide which you can find online at www.ingenico.co.uk for other relevant compliance information.
(if configured)