Cannot Receive Faxes; G3 Fax - Oce VarioLink 4522c User Manual

12.2

Cannot receive faxes

12.2 Cannot receive faxes
When a fax cannot be received, try to correct problems by referring to the table below. If a fax reception error
persists, please contact your service representative.
d
Reference
If you are unable to send a fax, the TX Result Report is output. For details, refer to page 8-14. (When printing
the TX Result Report is enabled)
For details on error messages, Refer to page 12-7.
For problems such as jamming of originals, paper jams, poor image quality or exhausted toner, refer to the
"User's Guide [Copy Operations]"
12.2.1

G3 Fax

Description of
problem
Cannot receive
faxes
No printout pro-
duced
VL6522c/VL5522c/VL4522c
Check points Corrective Actions
Is paper in the If the add paper icon is lit, the machine is out of paper and re-
machine? ceived documents are stored in memory. Add paper.
For the procedure for adding paper, refer to the "User's Guide
[Copy Operations]".
Is paper jammed In case of a paper jam, received documents are stored in
in the machine? memory.
Remove the jammed paper.
For the procedure for correcting paper jams, refer to the "Us-
er's Guide [Copy Operations]".
Is the machine No fax can be received if the toner is exhausted.
out of toner? Replace the toner cartridge.
For the procedure for replacing the toner cartridges, refer to
the "User's Guide [Copy Operations]".
Is the Receive If [Receive Mode] in the Utility menu is set to [Manual RX], it is
Mode set to Man- necessary to perform the reception procedure manually. Per-
ual RX? form the manual reception procedure by referring to page 6-4.
Is the telephone Is the telephone cord unplugged? Check the telephone cord
line correctly con- for connection and, if unplugged, plug it securely.
nected?
Is [Closed Net- If [Closed Network RX] is enabled, the machine accepts faxes
work RX] ena- sent from specific recipients. For details, contact your admin-
bled? istrator.
Has a wrong SUB If a wrong sub-address is received with the Confidential or Re-
been sent in F- lay User Box set, a communication error may occur, causing
code from the failed reception. Check the sender side to see if the sub-ad-
sender side? dress is set.
Is PC-Fax RX en- Check the User Box used by the PC-Fax RX function to save
abled? data.
Is TSI Distribution Check the User Box used by the TSI Distribution function to
enabled? save data.
Is Memory RX en- If Memory RX is enabled, print the document received by fol-
abled? lowing the procedure described below.
• Press the [User Box] key.
• Press [System User Box].
• Press [Memory RX User Box], and then press [Use/File].
• If a password has been configured, enter it and then click
[OK].
• Select the document you want to print and then press
[Print].
Or set [Memory RX Setting] to [No].
12
12-5