Cannot Receive Messages - Oce CS172 FK-502 User Manual

5
5.2

Cannot receive messages

When a document cannot be received, try to correct the problem by referring
to the table below. If the document still cannot be received properly even
after attempting to correct the problem, please contact your service
representative.
!
Detail
Refer to "Error message displayed" on page 5-6 for information
regarding error messages.
Refer to the User manual [Copy Operations] provided with the FK-502 for
problems such as jamming of originals, paper jams, poor image quality
or running out of toner.
Description of
Problem
Cannot receive
5-4
Check Points Corrective Actions
Is paper in the If the add paper icon is lit, the machine is out of paper and
machine? received documents are stored in memory. Add paper. Re-
fer to the User manual [Copy Operations] for the procedure
for adding paper.
Is paper In case of paper jam, received documents are stored in
jammed in the memory. Removed the jammed paper. Refer to the User
machine? manual [Copy Operations] for the procedure for correcting
paper jams.
Is the machine No mail can be received if the toner has exhausted. Re-
out of toner? place the toner bottle immediately. Refer to the User man-
ual [Copy Operations] for the procedure for replacing the
toner bottle.
Is the FK-502 If [Receive Mode] of [Telephone Line Setting] in the Utility
set to manual Mode is set to [Manual RX], it is necessary to perform the
reception? reception procedure manually. Perform the manual recep-
tion procedure by referring to "Manual reception (tele-
phone only mode)" on page 4-5.
Is the telephone Is the telephone line disconnected? Check the telephone
line connected line connection and connect it if it is disconnected.
properly?
Is the FK-502 If the closed area communication function (to prevent re-
set to closed ception of unwanted documents) is set, documents will
area communi- only be received from specific destination facsimiles.
cation?
Has a wrong When a wrong sub-address is received with the Confiden-
SUB been sent tial User Box or Relay User Box set, there may occurs a
in F code from communication error, thus resulting in the reception una-
the sender vailable. Check the sender side to see if the sub-address
side? is set.
Troubleshooting
CS172