Polycom ViewStation H.323 User Manual page 104

Chapter 12 Troubleshooting
Symptom
Presentations
Web browser does not
allow showing of
PowerPoint
presentations from the
PC to the
ViewStation.
PowerPoint
presentation does not
export.
Cannot connect to the
PC from the
ViewStation for
presentation. The PC
name is there, but the
PC presentation
cannot be accessed
when the slide button
is pressed.
Snapshots and
presentations cannot
be viewed, although
the PC has access to
the main web page of
the ViewStation.
ViewStation H.323 User's Guide
Cause
Wrong version of web
browser.
Wrong version of
Microsoft Office.
Insufficient disk space.
Incorrect password.
Firewall between the
ViewStation and the PC.
Too many presenters.
The ViewStation allows a
maximum of eight
presenters or PCs to be
logged on at one time.
Too many viewers logged
in. The ViewStation
supports up to 15 viewers
via the web browser in a
point-to-point call, up
to10 viewers in a 3-way
call, and up to 8 viewers
in a 4-way call.
94
Solution
Presenting PowerPoint slides works
with Microsoft Internet Explorer
version 3.02 or higher on Windows 95
and Windows NT Workstations.
Presenting PowerPoint slides also
works with Internet Explorer 4.0 on
Windows 95. You might need to load
service packs to your browser. This
function does not work with Netscape
at this time.
Use Microsoft Office 97.
Slides are converted to JPEG and are
stored in the Windows/Temp
directory on your PC. Create more
room on your PC.
Enter the correct password that was
entered on the PC.
Consult your IT manager.
Have extra presenters disconnect.
Have extra viewers disconnect.
Change the slide-viewing password
on the Security screen to allow only
authorized viewers.
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