Polycom ViewStation SP ViewStation User Manual
  1. Manuals
  2. Brands
  3. Polycom Manuals
  4. IP Camera
  5. ViewStation SP ViewStation
  6. User manual
Polycom ViewStation SP ViewStation User Manual

Polycom ViewStation SP ViewStation User Manual

Polycom viewstation user guide
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
ViewStation User Guide
ViewStation User Guide
November 2001 Edition
3725-10755-001

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the ViewStation SP ViewStation and is the answer not in the manual?

Questions and answers

Related Manuals for Polycom ViewStation SP ViewStation

Summary of Contents for Polycom ViewStation SP ViewStation

  • Page 1 ViewStation User Guide ViewStation User Guide November 2001 Edition 3725-10755-001...

  • Page 3: Important Information

    Polycom, Inc. Warranty Polycom, Inc. warrants its products to be free of defects in materials and factory workmanship for a period of thirty-six (36) months from date of purchase. This warranty does not apply to damage to products resulting from accident, misuse, service, or modification by anyone other than a Polycom, Inc. authorized service facility/dealer.

  • Page 4: Regulatory Notices

    Changes or modifications not expressly approved by Polycom could void the user's authority to operate this equipment.
  • Page 5 Déclaration de conformité : Par la présente, Polycom, Ltd. déclare que ce ViewStation and ViewStation product line est conforme aux conditions essentielles et à toute autre modalité pertinente de la Directive 1999/5/CE.
  • Page 6 Declaración de conformidad: Por la presente declaración, Polycom, Ltd. declara que este ViewStation and ViewStation product line cumple los requisitos esenciales y otras cláusulas importantes de la directiva 1999/5/CE. Överensstämmelseförklaring: Polycom, Ltd. förklarar härmed att denna ViewStation and ViewStation product line överensstämmer med de väsentliga kraven och övriga relevanta stadganden i direktiv 1999/5/EG.

  • Page 7: Table Of Contents

    General Setup ... 35 Video Network... 39 ViewStation H.323 with Quad BRI ... 39 ViewStation H.323 with Avaya DCP... 47 ViewStation 128 ... 54 ViewStation H.323 with V.35... 57 LAN/H.323... 64 LAN/Internet ... 64 © Polycom, Inc. ViewStation User Guide...
  • Page 8 Placing Telephone Calls with the ViewStation ... 113 Placing a Telephone Call ... 113 Answering a Video Call ... 114 Manual... 114 Auto-Answer ... 114 Placing Multi-Point Calls (ViewStation MP Only) ... 114 Adding a Telephone Call to a Video Call... 116 ViewStation User Guide viii www.polycom.com...
  • Page 9 ViewStation Web Interface Icons ... 153 ViewStation Software ... 165 Downgrading Software... 165 Upgrading Software ... 165 Upgrading Software over ISDN... 165 Upgrading Software over the LAN ... 166 Using Visual Concert PC... 168 © Polycom, Inc. ViewStation User Guide...
  • Page 10 Video Output Levels ... 191 Video Input Levels... 191 Audio Levels... 191 Audio Output Levels ... 191 Audio Input Levels... 192 V.35 Technical Information General V.35 Information ... 193 Serial Interface Control Signals... 193 State Machine ... 194 ViewStation User Guide www.polycom.com...
  • Page 11 Optional Equipment Configuration StreamStation Configuration ... 211 Using a ShowStation IP ... 213 Glossary ABC... 215 DEF ... 218 GHIJK... 221 LMN... 224 OPQ ... 225 RST ... 226 UVW... 227 XYZ ... 228 Index ...229 © Polycom, Inc. ViewStation User Guide...
  • Page 12 ViewStation User Guide www.polycom.com...

  • Page 13: Preface - How To Use This Guide

    Thank you for purchasing a Polycom ViewStation! Soon you will discover that video communications using the ViewStation is easy, fun, and productive. Polycom ViewStations are the most easy to use video communications systems on the market today. This User Guide provides information about setting up and using the following Polycom ViewStation products: •...

  • Page 14: Viewstation Basics

    Dialing Speeds screen. See Dialing Speeds on page 71. The Network Line Indicators are shown when the ViewStation is powered on. Yellow Box: Checking line status Red Down Arrow: Error in network link Green Up Arrow: Line is connected www.polycom.com...

  • Page 15: Usability Conventions

    BOLD for each screen followed by a greater than symbol (>) to indicate navagation. Figure A is an example of this convention. © Polycom, Inc. To view the User Setup options, go to System Info > User Setup. Figure A: Conventions Flow Example Preface —...
  • Page 16 Preface — How To Use This Guide ViewStation User Guide www.polycom.com...

  • Page 17: Getting Started

    • • • • • • © Polycom, Inc. A television monitor A network connection A power source ViewStation H.323 — A Local Area Network (LAN) Ethernet connection. ViewStation H.323 with optional Quad BRI network interface module — Up to four ISDN lines from the ISDN service provider and an optional Ethernet LAN connection if H.323 is used.

  • Page 18: Power Source

    Multi-Point is available for the ViewStation H.323 or ViewStation 128 with a hardware upgrade. H.323 √ √ √ √ √ √ √ √ Getting Started ViewStation Models V.35 √ √ √ √ √ √ √ √ √ √ √ √ www.polycom.com √ √ √ √...

  • Page 19: Using The Remote Control

    The cable connectors are color-coordinated with the corresponding connectors on the back of the ViewStation and the optional network interface modules. To connect the ViewStation, use the QuickStart card as a guide and follow the steps below. © Polycom, Inc. ViewStation Models H.323 V.35 √...

  • Page 20: Connecting The Viewstation To The Isdn Or Dcp Network

    ViewStation from sliding off the monitor. Figure 1-1. Placing the ViewStation shown in the ViewStation QuickStart card. meeting participants and the ViewStation. monitor, a Video Cassette Recorder (VCR), a laptop, or a document camera to the back of the ViewStation. holder. monitor. Getting Started www.polycom.com...

  • Page 21: Viewstation H.323 With Quad Bri

    ViewStation H.323 with Quad BRI The ViewStation H.323 with Quad BRI uses up to four ISDN lines for network connectivity and requires a Polycom Quad BRI inverse multiplexer. The Quad BRI provides connectivity at a maximum H.320 data rate of 512 Kbps. Complete the following steps to connect the ViewStation H.323 with Quad BRI to the network:...

  • Page 22: Viewstation 128

    QuickStart card. cable into the green RJ-45 port labeled network interface module. The ViewStation MP uses the Polycom Quad BRI network interface module or the Avaya DCP network interface module and up to four ISDN or DCP lines for network connectivity.

  • Page 23: Connecting The Viewstation H.323 With V.35 To A Network

    “Connecting the ViewStation to an Ethernet LAN," on page 8. Connecting the ViewStation H.323 with V.35 to a Network The ViewStation H.323 with V.35 uses a Polycom V.35 network interface module and has two HD-25 female ports (labeled 1 and 2) that are used to connect to your Data Communications Equipment (DCE).

  • Page 24: Connecting The Viewstation To An Ethernet Lan

    ViewStation is communicating with the network interface module. is communicating with the network. port labeled LAN on the back of the ViewStation H.323. an Ethernet LAN wall jack. the ViewStation if the LAN wall jack is active. Getting Started www.polycom.com...

  • Page 25: Initial System Configuration

    1. Power on the television monitor and ViewStation. 2. On the Welcome screen (shown in Figure 1-2) select the 3. There are two ViewStation Welcome screens. The first is the © Polycom, Inc. language used to display screens and information on the ViewStation.
  • Page 26 Figure 1-4. How to Select Menu Items Screen to the ViewStation. Highlight the gray text field (shown in Figure 1-5) and press the SELECT button on the remote control. You may enter up to 34 alphanumeric characters. Getting Started www.polycom.com...
  • Page 27 Chapter 1 6. Select the country where the ViewStation is located. This setting © Polycom, Inc. Highlight the Return icon and press the SELECT button on the remote control. Select the Save icon to continue. Figure 1-5. ViewStation System Name Screen automatically configures ViewStation communications settings.
  • Page 28 Display IP Dialing Extension: The IP Dialing Extension is used if a ViewStation uses the Global Address Book (GAB). For more information see Global Address," on page 75. • Checked: The IP or E.164 Dialing Extension is displayed when an H.323 video call is initiated. Getting Started www.polycom.com...
  • Page 29 Chapter 1 8. For all ViewStation H.323 with Avaya DCP. © Polycom, Inc. • Not Checked: The IP or E.164 Dialing Extension is not displayed when an H.323 video call is initiated. Figure 1-7. Call Preference Screen For ISDN DCP Video Calls (H.320): •...
  • Page 30 Checked: Enables V.35 videoconferencing for the ViewStation. • Not Checked: Disables V.35 videoconferencing for the ViewStation. LAN/Internet Calls (H.323) • Checked: Enables H.323 videoconferencing for the ViewStation. • Not Checked: Disables the H.323 videoconferencing for the ViewStation. Getting Started www.polycom.com...
  • Page 31 Chapter 1 Note 9. The H.323 Setup screen (shown in Figure 1-10) is used to © Polycom, Inc. One calling preference must be selected. Display IP Dialing Extension: The IP Dialing Extension is used if a ViewStation uses the Global Address Book (GAB.) For more information see Global Address,"...
  • Page 32 Off : Gatekeeper is not used. • Specify: Enter the Gatekeeper IP address. • Auto: The ViewStation automatically searches for a Gatekeeper on the LAN. If no Gatekeeper is used, the ViewStation continues to search for a gatekeeper until this Getting Started www.polycom.com...
  • Page 33 The following configuration screens are for specific ViewStation models: 11. The Video Network screen (shown in Figure 1-12) is displayed © Polycom, Inc. setting is changed. If the LAN has more than one gatekeeper, specify the correct gatekeeper manually. Figure 1-11. ViewStation H.323 Gatekeeper Screen •...
  • Page 34 ViewStations or other H.331-compatible systems, as in a large satellite network. • Checked: Enables broadcast mode. When checked, the Broadcast Mode Setup icon appears. • Not checked: Disables broadcast mode. When not checked the Broadcast Mode Setup icon is not present. Getting Started www.polycom.com...
  • Page 35 Chapter 1 © Polycom, Inc. Figure 1-13. Broadcast Mode Screen Broadcast Mode: The Broadcast Mode screen (shown in Figure 1-13) is used to configure the V.35 broadcast mode properties: • Video Format: QCIF: To transmit QCIF (Quarter Common Interchange Format) 176 X 144 resolution, select QCIF.
  • Page 36 Prefix/Suffix: Use the Advanced V.35 screen (shown if Figure 1-14) to set the dialing prefixes and suffixes. Dialing prefixes are numbers and characters that are sent to the DCE equipment before the dialed number is sent. Dialing Getting Started www.polycom.com...
  • Page 37 Note On this screen, specify the dialing speeds available to users when placing video calls. The default speeds are: © Polycom, Inc. suffixes are numbers and characters that are sent to the DCE equipment after the dialed number is sent.
  • Page 38 On the DCP Video Numbers screen (shown in Figure 1-17), enter the area or STD code. • Enter the video numbers assigned to the ViewStation DCP. If the video numbers are not known, contact a Definity administrator. Getting Started www.polycom.com...
  • Page 39 Chapter 1 14. Auto Detect SPIDs: Note © Polycom, Inc. Figure 1-17. DCP Video Numbers Screen • On the Auto Detect SPIDs screen (shown in Figure 1-18), enter the Service Profile ID (SPIDs) numbers for the ViewStation. If connected to an internal phone system (PBX) or if the ViewStation is outside North America, a SPID may not be required.
  • Page 40 15. If PBX is selected on the Auto Detect SPIDs screen, the ViewStation User Guide Figure 1-18. Auto Detect SPIDs Screen following screen (shown in Figure 1-19) requires the number used to obtain an outside line. Figure 1-19. Outside Line Calls Screen Getting Started www.polycom.com...
  • Page 41 When the Main Calling screen is displayed as shown in Figure 1-22, the ViewStation setup is complete. © Polycom, Inc. Select the ISDN switch protocol according to the ISDN switch type used with the ISDN network, as shown in Figure 1-20.

  • Page 42: Network Status Indicators

    Chapter 1 At the top left of the Main Calling screen is the ViewStation type indicator, which is displayed below the Polycom logo. This indicates the network interface module (if any) that is configured with the ViewStation. Network Status Indicators...
  • Page 43 Chapter 1 © Polycom, Inc. The ViewStation is checking the status of the network line. Yellow Box Network line failed to validate: This may be because the network cable is not connected to the network, or is not functioning properly. Check the cable connection, contact...

  • Page 44: Using The Viewstation Help

    Using the ViewStation Help To access the ViewStation Help screen, press the INFO button on the remote control. If your organization is not using the Polycom Global Management System, pressing the INFO button on the remote control takes you directly to the Help screen. If your organization is using the Polycom Global Management System, two icons appear on the screen.

  • Page 45: Technical Support

    To choose a topic on the Help screen, highlight the desired icon and press the SELECT button on the remote control. Technical Support The Technical Support icon (shown in Figure 1-23) is visible only when the ViewStation is using the Polycom Global Management System Global Management System © Polycom, Inc.
  • Page 46 Chapter 1 To obtain Technical Support from the Polycom Global Management System, highlight the Technical Support icon and press the SELECT button on the remote control. A dialog box appears (Figure 1-25) asking you to enter a phone number. In order to provide rapid assistance, please include the area code with your phone number.

  • Page 47: Optional Configurations

    Mute Auto Answer Calls: This option turns the microphone pod off and prevents the far site from hearing the near site when the ViewStation automatically answers incoming video calls. © Polycom, Inc. Figure 2-1. User Setup Screen • Checked: The ViewStation automatically answers incoming video calls.
  • Page 48 Use backlight compensation if the meeting participants appear to be in shadow. • Checked: The camera automatically adjusts for a light background. • Not Checked: Uncheck the backlight compensation if moderate lighting is used for the ViewStation. Optional Configurations www.polycom.com...
  • Page 49 Chapter 2 © Polycom, Inc. Allow Remote Monitoring: Remote monitoring allows a user to remotely view a conference room prior to a scheduled meeting using the ViewStation Web interface. See "Using the ViewStation with a PC" on page 133. •...

  • Page 50: Admin Setup

    Video Network System Info > Admin Setup > LAN / H.323 System Info > Admin Setup > Data Conference System Info > Admin Setup > Phone / Audio System Info > Admin Setup > Video / Camera Optional Configurations Location www.polycom.com...

  • Page 51: General Setup

    General Setup) is used to access the advanced configuration features of the ViewStation not contained in the User Setup screen. The General Setup screen (shown in Figure 2-3) has the following seven user-configurable fields: © Polycom, Inc. ViewStation Model System Info > Admin Setup > Security System Info >...
  • Page 52 The fields in the Country Setup screen allow you to set local calling parameters: • Country: To select a country, highlight the blue country text field and press the SELECT button on the remote control. Scroll down the list of countries and highlight Optional Configurations www.polycom.com...
  • Page 53 Chapter 2 © Polycom, Inc. the desired country. The country code appears with the corresponding country. • Area Code Required: • Checked: The ViewStation automatically adds the area code to the ISDN or DCP dialing prefix of calls placed from the ViewStation.
  • Page 54 2-6. This is generally used when the user setup policy has been defined by the LAN manager or the ViewStation administrator. • Checked: Allows changes to the User Setup settings. • Not Checked: Prevents changes to the User Setup settings. Optional Configurations www.polycom.com...

  • Page 55: Video Network

    On the IMUX screen (System Info > Admin Setup > Video Network > IMUX) the five icons as shown in Figure 2-8 are: © Polycom, Inc. Maximum Time in Call: The default time for the maximum time in a call is 480 minutes. When the maximum time in a call is met,...
  • Page 56 Audio Quality: Adjusts the audio quality of a video call • Advanced Dialing: Defines how a channel is dialed • Dialing Speeds: Defines dialing speed available when a call is placed Figure 2-8. Inverse Multiplexer Information Screen Optional Configurations www.polycom.com...
  • Page 57 (PBX), a SPID may not need to be entered. Note © Polycom, Inc. Figure 2-9. ISDN Video Numbers Screen 1. Enter the STD or area code and press the down arrow on the remote control to continue to the next line.
  • Page 58 Figure 2-10. Auto Detect SPIDs Screen Changing the audio quality preferences during a call can be done only while in an H.320 call. No changes can be made while in an H.323 call. Optional Configurations zoom buttons on the www.polycom.com...
  • Page 59 Video Network > IMUX > Advanced Dialing) you can define how each ISDN channel is dialed. By default, channels are dialed in parallel. © Polycom, Inc. Figure 2-11. Audio Quality Screen • Dial channels in parallel: When this option is selected, the ViewStation dials all ISDN channels simultaneously.
  • Page 60 A red check mark appears on the Dialing Speeds screen when a speed is selected. ViewStation User Guide Figure 2-12. Advanced Dialing Screen Figure 2-13. Dialing Speeds Screen Optional Configurations www.polycom.com...
  • Page 61 The ISDN Video Network screen (System Info > Admin Setup > Video Network > ISDN Video Network) contains information entered during system setup. The five user-configurable fields are: © Polycom, Inc. Country Code: Choose the country code associated with the country where the ViewStation is used.
  • Page 62 ViewStation. • Display IP Dialing Extension: The IP dialing extension is used if a ViewStation uses the Global Address Book (GAB). Checked: The E.164 dialing extension is displayed when a video call is initiated in H.323 calls. Optional Configurations www.polycom.com...

  • Page 63: Viewstation H.323 With Avaya Dcp

    The Network Setup screen (System Info > Admin Setup > Video Network) shown in Figure 2-16 provides four icons which: Figure 2-16. Network Setup Screen (MP Enabled ViewStations Only) © Polycom, Inc. Not Checked: The E.164 dialing extension is not displayed when a video call is initiated in H.323 calls.
  • Page 64 Audio Quality: Adjusts the audio quality of a video call • Advanced Dialing: Defines how a channel is dialed • Dialing Speeds: Defines dialing speed available when a call is placed. Figure 2-17. Inverse Multiplexer Information Screen Optional Configurations www.polycom.com...
  • Page 65 To set the audio protocol, use the + and remote control to move the slider. Note © Polycom, Inc. Figure 2-18. DCP Video Numbers Screen 1. Enter the STD or area code and press the down arrow on the remote control to continue to the next line.
  • Page 66 ViewStation dials all DCP channels simultaneously. • Dial channels one at a time: When selected, the ViewStation dials each DCP channel one at a time until all the channels are connected. This feature is used to overcome local network problems. Optional Configurations www.polycom.com...
  • Page 67 The Dialing Speeds screen (System Info > Admin Setup > Video Network > IMUX > Dialing Speeds) specifies the dialing speeds that are available when a call is placed. © Polycom, Inc. Figure 2-20. Advanced Dialing Screen Figure 2-21. Dialing Speeds Screen •...
  • Page 68 Contact the DCP provider to determine the DCP switch protocol. DCP Dialing Prefix: The DCP dialing prefix is used to access an outside line if the ViewStation is connected to a PBX. Figure 2-22. DCP Video Network Screen Optional Configurations www.polycom.com...
  • Page 69 The Call Preference screen (System Info > Admin Setup > Video Network > Call Preference) shown in Figure 2-23 determines how a video call is made. The two types of calls made are: © Polycom, Inc. • DCP Video Calls (H.320) •...

  • Page 70: Viewstation 128

    Full Screen: Whoever is speaking is viewed in full screen. When a new endpoint speaks, that endpoint appears full screen. • Set Dialing Speeds • Configure Video Network properties • Set Call Preferences Figure 2-24. ViewStation 128 ISDN Network Setup Screen Optional Configurations www.polycom.com...
  • Page 71 The ISDN Video Network screen (System Info > Admin Setup > Video Network > ISDN Video Network) contains information entered during system setup. The six user configurable fields are: © Polycom, Inc. Figure 2-25. Dialing Speeds Screen Country Code: Choose the Country Code associated with the...
  • Page 72 If the ViewStation is connected to a PBX, select the PBX icon. To auto-detect the SPID numbers, highlight the Start icon and press the SELECT button on the remote control. If this process is canceled, the ViewStation reboots and the entire setup procedure must be redone. Optional Configurations www.polycom.com...

  • Page 73: Viewstation H.323 With V.35

    Call Preference The Call Preference screen shown in Figure 2-27 determines how a video call is placed. The two types of video communications for the ViewStation H.323 with V.35 are: © Polycom, Inc. • Sets Call Preferences • Configures Video Network preferences •...
  • Page 74 Checked: Displays the IP dialing extension used in H.323 video calls from and to the ViewStation. • Not Checked: The IP dialing extension is not displayed for H.323 video calls. • RS-366 Dialing • V.35 Ports Used • Dialing Protocol Optional Configurations www.polycom.com...
  • Page 75 Chapter 2 Note © Polycom, Inc. • Broadcast Mode RS-366 Dialing: • Checked: RS-366 dialing dials from the ViewStation through the DCE connection to the far end videoconference system. • Not Checked: RS-366 dialing is disabled. This option must be Not Checked if the DCE is used to dial the call or if a far site is connected by a direct connection.
  • Page 76 ViewStation sends and receives audio and video, without handshaking, to many ViewStations or other H.331-compatible systems, such as large satellite network. When enabled in the Video Network screen, the Broadcast Mode Setup satellite icon appears. Figure 2-29. Broadcast Mode Screen Optional Configurations www.polycom.com...
  • Page 77 Frame Rate: Select the preferred video frame rate for the broadcast transmission: Note Advanced Dialing: If RS-366 Dialing is enabled, the dialing prefixes are sent for calls from the ViewStation V.35 as numbers and © Polycom, Inc. Video Format: • Select QCIF to transmit Quarter Common Interchange Format (176x144 resolution) •...
  • Page 78 Enter Area Code. • Enter the ISDN video number in line 1 B1. • Enter the ISDN video number in line 1 B2. • Highlight the Save icon and press the SELECT button on the remote control. Optional Configurations www.polycom.com...
  • Page 79 V.35 network interface module. For a complete technical description of the Advanced V.35 Setup, see "V.35 Technical Information" on page 193. © Polycom, Inc. Figure 2-31. Video Numbers Screen for V.35 Figure 2-32. Advanced V.35 Setup Screen Optional Configurations...

  • Page 80: Lan/H.323

    ViewStation by the LAN Manager or the ViewStation administrator. It may be used in place of an IP address when dialing H.323 calls. For example, the host name of the ViewStation may be “Lobby” but the DNS name for that ViewStation is lobby.austin.polycom.com. Optional Configurations www.polycom.com...
  • Page 81 Note DHCP: Dynamic Host Configuration Protocol is used to auto-assign IP addresses within a LAN. Note © Polycom, Inc. Figure 2-34. LAN & Intranet Screen • Checked: The ViewStation sends requests to the WINS server for WINS name resolution.

  • Page 82: H.323 Setup

    LANs • Default Gateway: Enter the server’s default gateway address • Subnet Mask: Enter the subnet mask for the LAN • WINS Server: Enter the WINS server address for the Figure 2-35. H.323 Setup Screen Optional Configurations www.polycom.com...
  • Page 83 ViewStation serial number. This number MUST be unique to the ViewStation. An Auto H.323 Dialing check box appears below the H.323 extension (E.164) field. © Polycom, Inc. • Setup: Defines the H.323 name and extension for the ViewStation. See "Setup" on page 67.
  • Page 84 H.323 videoconferences and provides only one placeholder to make a video call. • Not Checked: The ViewStation provides an option to place IP or ISDN calls as shown in Figures 2-37 and 2-38. Figure 2-37. Video Phone Screen (with ISDN Selected) Optional Configurations www.polycom.com...

  • Page 85: Gateway

    LAN. The prefix and suffix are preprogrammed on the gateway with a bandwidth used to make a call. For example: © Polycom, Inc. Figure 2-38. Video Phone Screen (with IP Selected) 72569 •...

  • Page 86: Gatekeeper

    IP address. Auto: When set to Auto the ViewStation automatically searches for the presence of an available gatekeeper. If a gatekeeper is not used and Auto has been selected, the ViewStation remains in Auto mode until changed. Optional Configurations www.polycom.com...

  • Page 87: Dialing Speeds

    The 2x options listed under IPx56 are used for gateway calls from the ViewStation. Non-2x options provide connection speeds from 56 Kbps to 768 Kbps. © Polycom, Inc. Figure 2-40. Gatekeeper Screen A gatekeeper is not required to make IP-to-IP Intranet calls.

  • Page 88: Quality Of Service (Qos) And Firewalls

    IP precedence, Network Address Translator (NAT), and firewall options. The following options are configurable: Figure 2-42. Quality of Service and Firewalls Screen Use Fixed Ports: Specifies the fixed ports assigned to the ViewStation when protected by a firewall. Optional Configurations www.polycom.com...

  • Page 89: Snmp

    SNMP) provides for remote management from an SNMP console. The ViewStation sends SNMP reports on the following: • © Polycom, Inc. IP Precedence: Specifies the priority given IP packages sent from the ViewStation. For IP precedence to work, all routers on the network MUST be configured to allow IP precedence.
  • Page 90 Community Name: Enter the SNMP management community in which you want to enable the ViewStation. The default setting name for this field is Public. System Description: This field displays the type of videoconferencing device. This field cannot be changed. Optional Configurations www.polycom.com...

  • Page 91: Global Address

    The Global Address Book (GAB) screen, (System Info > Admin Setup > LAN/H.323 > Global Address) shown in Figures 2-44, 2-45, and 2-46) must be configured to use the Polycom Global Management System Book options varies with each ViewStation model. The following table is a list of options for each ViewStation model.
  • Page 92 Dialing Rules 1: The Dialing Rules 1 screen is used to set network dialing rules. • Dialing Rules 2: The Dialing Rules 2 screen is used to set network dialing prefixes for different area codes. Optional Configurations (ViewStation H.323) www.polycom.com...
  • Page 93 (shown in Figure 2-46) has five icons. See page 79 to configure your Global Address preferences for the ViewStation H.323 with V.35 network interface module. © Polycom, Inc. • Server: The Server screen is used to specify the IP address of the Global Address Book (GAB) server.
  • Page 94 Figure 2-46. Global Address for ViewStation V.35 Figure 2-47. Global Address Book (GAB) Server Screen Server IP Address: Enter the IP address for the GAB server in the gray text area below the Server IP Address field. Optional Configurations www.polycom.com...
  • Page 95 Admin Setup > LAN/H.323 > Global Address > Preferences) is used to set the global address book display and dialing preferences. ViewStation with Quad BRI, V.35, Avaya DCP, and MP © Polycom, Inc. Server Password: Enter the GAB server password, if required. Display Global Addresses: •...
  • Page 96 Global Address Book. Maximum Line Speed for Global Addresses: Set the line speeds for each type of call. The speeds selected affect only Global Address Book entries in the ViewStation address book. Optional Configurations www.polycom.com...
  • Page 97 The Dialing Rules 1 screen as shown in Figure 2-50 (System Info > Admin Setup > LAN/H.323 > Global Address > Dialing Rules 1), is used to set network dialing rules. © Polycom, Inc. Figure 2-49. GAB Preferences Screen for ViewStation H.323 Optional Configurations...
  • Page 98 ViewStation User Guide Figure 2-50. Dialing Rules 1 Screen Call From: Call To: Public Network Public Network Public Network Private Network Public Network Private Network Optional Configurations Type of Call Placed: Public Network Public Network Public Network Private Network www.polycom.com...
  • Page 99 LAN/H.323 > Global Address > Dialing Rules 2) is used to set network dialing prefixes for different area codes. © Polycom, Inc. Number of Digits in Extension: Set the number of digits in the dialing extension. This usually applies to systems that are connected to a PBX.

  • Page 100: Global Management

    ViewStation from a remote location. To use the Global Management feature, your organization must use Polycom Global Management System The Global Management screen shown in Figure 2-52 contains icons used to configure the following global management for the...

  • Page 101: Gms Setup

    The Global Management screen (System Info > Admin Setup > LAN/H.323 > Global Management > GMS Setup) shown in Figure 2-53 is used to configure the Global Management options. These options are: © Polycom, Inc. Figure 2-52. Global Management Screen Allow Remote Monitoring: •...
  • Page 102 Typically, the GMS administrator assigns the account number. • Not Checked: Account numbers are not required to place a call, and information specific to the call is not maintained in the GMS database. Optional Configurations www.polycom.com...

  • Page 103: Global Management Information

    In the Data Conference screen (System Info > Admin Setup > Data Conference) enables or disables data conferencing through Microsoft NetMeeting or a ShowStation IP. © Polycom, Inc. Validate Account Number: This feature appears when the Require Account Number to Dial option is checked. When this...

  • Page 104: Telephone & Audio

    Room Phone Number: Enter the phone number assigned to the room that contains the ViewStation. Mute Auto Answer Calls: • Checked: The ViewStation mutes near site audio when an incoming call is automatically answered by the ViewStation. Optional Configurations www.polycom.com...
  • Page 105 Chapter 2 © Polycom, Inc. • Not checked: The ViewStation sends near site audio to the far site when a call is automatically answered. Sound Effects Volume: Highlight the Sound Effects Volume field and press the VOLUME UP and DOWN keys on the remote control to select the audio levels of the ViewStation.

  • Page 106: Video/Camera

    ViewStation User Guide Figure 2-57. Audio Quality Screen (Default Setting Shown) Acoustic Plus 716: • Checked: Polycom’s Acoustic Plus provides low bit rate wide band audio (7 KHz/16Kb) quality without compromising video quality. • Not checked: Disables the acoustic plus feature.
  • Page 107 Chapter 2 Note © Polycom, Inc. • Not Checked: The snapshot or slide stays on screen until the near or far site user presses the SNAPSHOT button on the remote control to return to live video. Both sites must have disabled Snapshot Timeout for this feature to work.
  • Page 108 3: Camera 3 if connected to the ViewStation AMX and Creston camera selection or Creston systems to control the ViewStation via infrared signals, the camera selection method for the remote control Optional Configurations If you are using AMX — www.polycom.com...

  • Page 109: Security

    Figure 2-59 is used to set the ViewStation passwords. Use of passwords is not required for the ViewStation. © Polycom, Inc. has been changed to prevent ambiguous or accidental camera selection. A change to your room controller software is required.
  • Page 110 On: When selected, the Crypto Resync Pulse screen (System Info > Admin Setup > Security > Crypto Resync) appears as shown in Figure 2-61. • Off: The task of resynchronizing the encoder/decoder is accomplished by manual intervention. Optional Configurations www.polycom.com...

  • Page 111: Software/Hardware

    Software Information The Software screen (System Info > Admin Setup > Software/Hardware > Software) provides the following information about the ViewStation: © Polycom, Inc. Figure 2-61. Crypto Resync Pulse Screen • System Serial Number • BOOTUI Number •...

  • Page 112: Hardware Information

    • Video Comm Interface • Camera • MIC 1 Version • MIC 2 Version (if present) Key: Enter the Multi-Point Key to enable multi-point calling. This key is unique to each ViewStation. Figure 2-62. System Options Screen Optional Configurations www.polycom.com...

  • Page 113: Using The Viewstation

    Main Calling screen. The screen for the ViewStation H.323 is shown in Figure 3-1. Note © Polycom, Inc., 2001 Figure 3-1. ViewStation H.323 Main Calling Screen When the ViewStation is initially set up or when the system has been manually reset, a series of setup screens appears to establish language, country, and system settings.

  • Page 114: Viewstation Network Line Indicators

    3-3. The ViewStation has checked and verified all four ISDN lines as indicated by the four green up arrow icons on the screen. ViewStation User Guide Figure 3-2. ViewStation 128 Main Calling Screen • A red down arrow icon indicates no network connectivity. Using the ViewStation www.polycom.com...

  • Page 115: Placing A Video Call

    2. If the cable from the ViewStation to the V.35 interface adapter Placing a Video Call There are four ways to place a video call: • • © Polycom, Inc., 2001 • A yellow box icon indicates that the ViewStation is checking the ISDN line. •...

  • Page 116: Placing A Video Call Manually

    Figure 3-4. Video Phone Screen address, the DNS name, and the H.320 phone number or V.35 number for the far site end-point. For example: • 216.54.148.6 or lobby.austin.polycom.com. (H.323) • 1 512 555 2593 (H.320) • 15125551212 (V.35) Select the desired speed and type of call.
  • Page 117 4. If there is no answer from the far site, press the CALL•HANG-UP 5. After a call connects, a PiP window appears in the lower right 6. To end the call, press the CALL•HANG-UP button on the remote © Polycom, Inc., 2001 To clear all information in the address field: •...

  • Page 118: Placing A Video Call Using Speed Dial

    The call automatically terminates after 60 seconds if no choice is made from the Call Hangup Choices screen. allows you to save the number in your address book. Once the number is saved to your address book, this dialog box does not appear. Using the ViewStation www.polycom.com...
  • Page 119 1. From the Main Menu, use the ARROW buttons on the remote 2. The Speed Dial screen displays a maximum of six speed dial © Polycom, Inc., 2001 control to select the Address Book icon. The Speed Dial screen (Figure 3-6) is displayed when the SELECT button is pressed.

  • Page 120: Placing A Video Call From The Web Lnterface

    The ViewStation address book may hold up to 1000 entries. If your organization uses Polycom's Global Management System™ (GMS) software, you can configure the address book to automatically show all of the addresses that your organization uses.
  • Page 121 2. Highlight the Address Book icon on the Speed Dial screen and 3. To display the Add/Change Entry screen, select the New icon Note © Polycom, Inc., 2001 press the SELECT button again. The Address Book screen is displayed. Figure 3-7. Address Book Screen and press the SELECT button on the remote control.
  • Page 122 One Site icon and continue with step 7. If the new address book entry is used to place video calls to a group, highlight the Multi-Site icon and press the SELECT button on the remote control. Figure 3-10. address book entries. Using the ViewStation www.polycom.com...

  • Page 123: Editing An Existing Entry In The Address Book

    Editing an Existing Entry in the Address Book To edit an existing entry in the address book: 1. From the Main Calling screen, select the Address Book icon © Polycom, Inc., 2001 Figure 3-10. Multi-Site Meeting Screen field. A name must be entered before any additional information can be entered.

  • Page 124: Deleting An Entry From The Address Book

    RIGHT ARROW button on the remote control. SELECT button on the remote control. Figure 3-11. Add / Change Entry Screen the SELECT button on the remote control. The Speed Dial screen is displayed. Using the ViewStation www.polycom.com...

  • Page 125: Transferring An Address Book

    1. Select System Info > Admin Setup > Software/Hardware. 2. Select the Send Address Book icon. 3. If passwords are used on either the far site or near site © Polycom, Inc., 2001 press the SELECT button again. The Address Book screen is displayed.

  • Page 126: Using The Global Address Book

    To place a call, select a name from the Address Book list. The following icons on the Address Book screen indicate GAB status and individual address status. For more information about GMS software, see the Polycom Web site at www.polycom.com. Using Multi-Point Address Book Entries...

  • Page 127: Placing A Video Call Using The Address Book

    1. From the Main Calling screen, select the Address Book icon 2. From the Speed Dial screen, select the Address Book icon. © Polycom, Inc., 2001 press the SELECT button on the remote control. The Speed Dial screen is displayed.

  • Page 128: Placing A Video Call From The Web Interface

    On the lower left side of the screen, a call progress indicator shows the connection progress. The indicator changes from blue to yellow to orange, and finally to green when the call completes. Using the ViewStation www.polycom.com...

  • Page 129: Placing Telephone Calls With The Viewstation

    ViewStation Quickstart card for more information. To make a call: 1. From the Main Calling screen, highlight the Telephone icon 2. Using the numeric keypad on the remote control, enter the © Polycom, Inc., 2001 Make an audio telephone call Add a third-party audio call to a video call Add a video call while in an audio telephone call and press the SELECT button on the remote control.

  • Page 130: Answering A Video Call

    General Setup screen (System Info > Admin Setup > General Setup). In the Auto Answer field, place a check mark to enable automatic answering. To use manual answering mode, the Auto Answer field must be unchecked. Using the ViewStation www.polycom.com...
  • Page 131 1. From the Main Calling screen, select the Address Book icon 2. From the Speed Dial screen, select the Address Book icon and © Polycom, Inc., 2001 Video Call” on page 99. button on the remote control. The Call Hangup Choices screen is displayed.

  • Page 132: Adding A Telephone Call To A Video Call

    If you stay on the Call Hangup Choices screen for more than 60 seconds without making a selection, the call automatically disconnects. button on the remote control. The Call Hangup Choices screen is displayed (as shown in Figure 3-17.) Using the ViewStation www.polycom.com...
  • Page 133 4. When the telephone connects, press either the NEAR or FAR 5. If you have enabled three-way calling from your local telephone 6. To disconnect from the telephone call, press the © Polycom, Inc., 2001 button on the remote. The Telephone screen is displayed. Figure 3-16. Telephone Screen telephone number of the new party.

  • Page 134: Multi-Point Viewing Modes

    Presentation mode. If one of the far sites interrupts the presenter for several seconds during Presentation mode, the ViewStation immediately switches to Discussion mode. ViewStation User Guide Figure 3-17. Call Hangup Choices Screen Automatic (Auto) Discussion Presentation Full Screen Using the ViewStation www.polycom.com...

  • Page 135: Using Chair Control In A Multi-Point Call

    Chair control is a feature that lets any non-multi-point enabled ViewStations: • • • © Polycom, Inc., 2001 on the remote to go to the Main Calling screen. Multi-Point Setup to display the Multi-Point Setup screen. the Main Menu. Select which sites to view...
  • Page 136 There are several chair control actions that any site in the multi-point call can perform. There are other chair control actions that only the site that currently has chair control can perform. The following topics describe the different actions. Using the ViewStation Number of sites Sites in call www.polycom.com...

  • Page 137: Using A Viewstation With A Streamstation

    See “StreamStation Configuration” on page 211 for setup and configurations information. © Polycom, Inc., 2001 Acquire chair: Enables chair control for your site. The other sites in the video call cannot acquire the chair until you release it.

  • Page 138: Starting A Webcast

    1. From the main menu using the ViewStation remote control, 2. Select the Streaming Call icon. ViewStation User Guide Figure 3-19. Main ViewStation Menu with StreamStation Icon select the new Call Type icon. Figure 3-20. Call Type Screen Using the ViewStation www.polycom.com...

  • Page 139: Ending A Webcast

    Chapter 3 To view a Webcast from a computer, refer to the “Viewing a Webcast” section located on the Polycom StreamStation website (http://streamstation.polycom.com/documentation/.) 3. The Streaming Call screen has the following options: 4. Select the Start icon to begin the live Webcast.

  • Page 140: Displaying Chatback Messages

    Webcast. ChatBack messages automatically appear on the ViewStation User Guide Figure 3-22. ViewStation Main Menu with StreamStation stopped, all Webcast viewers are notified that the meeting has ended. Figure 3-23. Call Type Screen When in a Call. Using the ViewStation ™ text messages to www.polycom.com...

  • Page 141: Adjusting Cameras And Sound

    The ViewStation displays the camera’s current view full screen on the television monitor. A Camera icon facing toward you is displayed at the top right of the screen. © Polycom, Inc., 2001 ChatBack messages only appear on the ViewStation monitor for a short period of time. Any new ChatBack message replaces a previous message on the monitor.
  • Page 142 The main camera cannot be disconnected. However, a primary camera, such as a document camera, may be set as the camera the ViewStation uses each time it is powered Using the ViewStation www.polycom.com...

  • Page 143: Pan, Tilt, And Zoom For The Viewstation Camera

    1. Use the FAR or NEAR buttons on the remote control to select 2. Position the camera using the ARROW buttons and the ZOOM 3. Press the SELECT button on the remote control. © Polycom, Inc., 2001 on. For more information about selecting a primary camera, see “Video/Camera” on page 90.

  • Page 144: Automatic Voice Tracking

    The following table applies to camera presets: Preset Indication Transparent Solid Yellow To clear all of the presets, press the preset button. determine which camera preset to activate. remote control. Using the ViewStation Meaning Preset is empty Preset is assigned key on the remote control. www.polycom.com...

  • Page 145: Adjusting Sound

    10 feet or 3 meters of the microphone pods. One additional microphone pod can be connected in series. An additional microphone pod can be purchased from the Polycom Website. Sending Snapshots The ViewStation’s snapshot feature transmits snapshots from any local camera to the participants in a video call.

  • Page 146: Snapshot Timeout

    VCR provides audio and video to all participants in a video call. Visual Concert DC: The Visual Concert camera lets you send high quality, high resolution pictures from a ViewStation. The images are displayed to the videoconference participants at the near and far sites. Using the ViewStation DC document ™ www.polycom.com...
  • Page 147 For information about the requirements and using the document camera, see the Visual Concert DC User Guide. ShowStation IP: The Polycom ShowStation conference projector, combining the best features of high-resolution LCD and overhead projectors with the power of Web-based data connection.
  • Page 148 Chapter 3 Using the ViewStation ViewStation User Guide www.polycom.com...

  • Page 149: Using The Viewstation With A Pc

    ViewStation QuickStart card for detailed information on connecting cables. It is assumed that the ViewStation is connected to the Ethernet LAN as shown in Figure 4-1 (a and b). © Polycom, Inc. • Select a Presentation • View a Presentation •...

  • Page 150: Connecting The Pc To A Lan Through The Viewstation

    PC connectivity. If both ViewStation and PC have LAN connectivity, no additional configuration is needed. See "Using the ViewStation Web Interface" on page 139. ViewStation User Guide Ethernet LAN Figure 4-1. Three Unique ViewStation-to-PC Configurations Using the ViewStation with a PC www.polycom.com...

  • Page 151: Pc Network Properties

    Windows For Windows 95 and 98: For Windows ME: For Windows NT 4.0: For Windows 2000: © Polycom, Inc. Operating System: ™ a. Right-click the Network Neighborhood icon, and then right-click Properties. b. When the Network box appears, select the Configuration tab, then double-click TCP/IP.

  • Page 152: Connecting The Viewstation To A Stand-Alone Pc

    OBTAIN AN IP ADDRESS AUTOMATICALLY button is selected. Then click OK. The ViewStation must be powered on when connecting the PC to the LAN via the ViewStation. Figure 4-2. Network Screen for Windows 9.X Using the ViewStation with a PC www.polycom.com...
  • Page 153 6. Go to the System Information screen (System Info) and verify 7. The following message appears in a dialog box: 8. Complete the following steps on your PC to finish configuration: © Polycom, Inc. RJ-45 port on the ViewStation. the RJ-45 port to the Ethernet port on the PC.
  • Page 154 Check with your Information Systems manager for assistance. 3. Highlight TCP/IP and select properties. 4. On the IP Address or General tab, select the Obtain An IP Address Automatically option and click on OK. Using the ViewStation with a PC www.polycom.com...

  • Page 155: Using The Viewstation Web Interface

    You can conduct a presentation on the ViewStation or you can watch a presentation from a PC. All that is required is the IP address of one of the ViewStations in the videoconference. © Polycom, Inc. Figure 4-4. TCP/IP Properties Screen Select and View a Presentation see page 139 Closed Caption see page 146 Using Microsoft NetMeeting™...
  • Page 156 ViewStation User Guide Figure 4-5. Select a Presentation Screen Ensure the browser is configured to accept cookies. The Welcome page appears. Presentation for Viewing page appears. PRESENTATION button. The pcPresent dialog box appears. Using the ViewStation with a PC www.polycom.com...
  • Page 157 4. Enter a name and password if one has been established for the Note 5. Click the PLEASE PRESS HERE TO SELECT A © Polycom, Inc. Figure 4-6. pcPresent Screen videoconference. If the security level on the Internet browser is set too high, you cannot bypass the password.
  • Page 158 ViewStation flash memory. The maximum slides per presentation is 100. Figure 4-8. Converting PowerPoint Slides Screen This feature enables the ViewStation to hold the slides active in active memory if the videoconference connection is Using the ViewStation with a PC www.polycom.com...
  • Page 159 1. Press the SLIDES button on the remote control. The Available 2. Select a presentation and press the SELECT button on the © Polycom, Inc. lost. The slides remain in the ViewStation as long as they are active on the ViewStation Web interface.
  • Page 160 The name of the presentation appears, as well as the slide number and the viewing password. Passwords for slides may be changed on this screen. This affects the entire presentation to all viewers. Figure 4-12. Slide Presentation Information Screen Using the ViewStation with a PC www.polycom.com...

  • Page 161: Sending Snapshots To The Viewstation

    2. Enter the IP address of the ViewStation in the browser address 3. Select View a Presentation. 4. Enter the user name (and password if required). © Polycom, Inc. backward and forward through a presentation. Use the following table to navigate the presentation menu for the ViewStation:...

  • Page 162: Closed Caption

    5. Wait for the browser to connect to the ViewStation as indicated 6. The snapshot images appear as they are taken from the Closed Caption Closed Caption is a Polycom proprietary software feature that displays text on the Main Calling screen of the near and far ViewStation systems.

  • Page 163: Usage Information And Restrictions About Closed Caption

    4. Enter a name in the USER NAME field. (Do not use admin as 5. If a slide-viewing password is used, enter it in the Password © Polycom, Inc. • Closed Caption works in a call for live closed captioning.
  • Page 164 Figure 4-13. About Windows NetMeeting Dialog Box the ViewStation. that is connected to the PC. For easy reference, the IP address of the ViewStation is provided on the How to Start a NetMeeting Call Web page. Using the ViewStation with a PC www.polycom.com...

  • Page 165: Netmeeting Application Sharing

    • To access the ViewStation Remote Management controls: 1. Launch the web browser. © Polycom, Inc. T.120 application sharing, file transfer, and whiteboarding are supported for NetMeeting 3.0 when used with two ViewStations. You must have the same version of NetMeeting installed on both ends of the videoconference.

  • Page 166: Placing A Call From The Viewstation Web Interface

    Place a Call icon. ViewStation User Guide The ViewStation Web interface Welcome page appears on the Web browser for the ViewStation. System Information Web page appears. Figure 4-14. System Information and Management Screen Using the ViewStation with a PC www.polycom.com...
  • Page 167 From the Local Address Book: Address entries added to the ViewStation address book appear in the upper right side of the call screen. To place a call: © Polycom, Inc. Figure 4-15. Place a Call from the Web Interface Screen •...
  • Page 168 Figure 4-16. Placing a Call • When a call is established, the far site appears in the right monitor image as shown in Figure 4-17. Near Site Figure 4-17. In Video Conference Call Using the ViewStation with a PC Far Site www.polycom.com...

  • Page 169: Viewstation Web Interface Icons

    These tools are used in the remote management of the ViewStation. The following icons are the counterparts to the ViewStation Admin Setup screen. © Polycom, Inc. • For H.323 calls: Enter the IP or DNS address of the far site in the Video A text area.
  • Page 170 System Info > Admin Setup System Info > Admin Setup > General Setup System Info > Admin Setup > Video Network (ISDN, DCP, and V.35 only) System Info > Admin Setup > Video Network > IMUX BRI / DCP ViewStations Only www.polycom.com...
  • Page 171 Chapter 4 © Polycom, Inc. Web Interface Icon LAN & Intranet Setup Data Conference Telephone & Audio Video & Cameras Using the ViewStation with a PC ViewStation Counterpart System Info > Admin Setup > LAN/H.323 > Lan & Intranet System Info > Admin Setup >...
  • Page 172 Using the ViewStation with a PC ViewStation Counterpart System Info > Admin Setup > Software/Hardware > Software System Info > Admin Setup > Software / Hardware > Hardware System Info > Admin Setup > Software / Hardware > System Options System Info > Diagnostics www.polycom.com...
  • Page 173 Chapter 4 © Polycom, Inc. Web Interface Icon Network Statistics Advanced Statistics Color Bar Audio Tone Using the ViewStation with a PC ViewStation Counterpart System Info > Diagnostics > Network Stats System Info > Diagnostics > Advanced Stats System Info > Diagnostics >...
  • Page 174 Far End Loop in a call. System Info > Diagnostics > Near End Loop The Remote Control icon is a virtual remote control for the ViewStation. Use the virtual remote control as you would the handheld remote control. www.polycom.com...
  • Page 175 Chapter 4 © Polycom, Inc. Web Interface Icon Send Message Restart System ISDN Numbers SPIDs Using the ViewStation with a PC ViewStation Counterpart From the System Diagnostics Web page, click on the Send Message icon to send a message to a ViewStation. The text message may be up to 100 characters in length.
  • Page 176 System Info > Admin Setup > LAN/H.323 LAN/Intranet > Dialing Speeds System Info > Admin Setup > Video Network > Call Preference The ISDN Trace icon is used to diagnose the condition of each ISDN line. ISDN ViewStations Only www.polycom.com...
  • Page 177 Chapter 4 © Polycom, Inc. Web Interface Icon V.35 Setup Advanced Dialing LAN/Intranet V.35 Video Network Using the ViewStation with a PC ViewStation Counterpart System Info > Admin Setup > Video Network > Advanced V.35 Setup ViewStations with V.35 Only System Info >...
  • Page 178 System Info > Admin Setup > LAN/H.323 > H.323 System Info > Admin Setup > Global Management System Info > Admin Setup > Global Address > Global Address System Info > Admin Setup > Global Address > Global Address > Server www.polycom.com...
  • Page 179 Chapter 4 © Polycom, Inc. Web Interface Icon Preferences Private Numbers Gateway Number Dialing Rules 1 Using the ViewStation with a PC ViewStation Counterpart System Info > Admin Setup > Global Address > Global Address > Preferences System Info > Admin Setup >...
  • Page 180 Address > Dialing Rules 2 System Info > Admin Setup > Global Management > Info 1 System Info > Admin Setup > LAN/H.323 > SNMP Click on the Home icon to go to the main ViewStation Web interface page. www.polycom.com...

  • Page 181: Viewstation Software

    ViewStation software version 7.0. • Using an H.320 call • Using the Polycom SoftUpdate application over a PC connected to a LAN the passwords that appear on the Security screen of the site you want to upgrade. Using the ViewStation with a PC...

  • Page 182: Upgrading Software Over The Lan

    LAN. Complete the following steps to upgrade your ViewStation software: 1. Download the latest software from www.polycom.com and 2. Double-click on the software zip file and select a directory from 3. Once the application is extracted, double-click on the ViewStation User Guide Setup >...
  • Page 183 Chapter 4 4. Click on the SOFTUPDATE button. The IP Address dialog box 5. Enter the IP Address of the ViewStation you want to update and © Polycom, Inc. Figure 4-19. Software Update Screen appears. an administrator password, if one is required. Click OK. A System Info dialog box appears.

  • Page 184: Using Visual Concert Pc

    Concert PC. Visual Concert PC is an adaptor that lets you simultaneously send a live screen image from the PC to your Polycom ViewStation conferencing system. The live PC image is seen as a second live video source to the near and far site is at an image resolution of 704 x 576 pixels.
  • Page 185 PC. Note For more information on the Visual Concert PC, consult the Visual Concert PC User Guide. © Polycom, Inc. PCMCIA slot. The PC automatically loads the Visual Concert PC software. VisualConcert.exe application on the PC. You must have ViewStation software version 7.0 or better to use Visual Concert PC.
  • Page 186 Chapter 4 Using the ViewStation with a PC ViewStation User Guide www.polycom.com...

  • Page 187: System Information And Diagnostics

    ViewStation. On the System Information screen, the following information is provided. The information cannot be changed from this screen. © Polycom, Inc. Figure 5-1. System Information Screen • System Name: The system name is the name assigned to the ViewStation by the LAN manager or the ViewStation administrator.

  • Page 188: Diagnostics

    ViewStation. This number is also located on a bar code label on the bottom of the ViewStation unit. This number cannot be modified. • Model: The ViewStation model type is displayed. Network Statistics, see page 173 System Information and Diagnostics www.polycom.com...

  • Page 189: Network Stats

    You can then compare this number to the number you need to dial. Check the status code for each line if you need to troubleshoot line problems. See "ISDN Information" on page 203. © Polycom, Inc. Advanced Statistics. see page 173 Call Status, see page 173...

  • Page 190: Color Bar

    Highlight the Audio Meter icon and press the SELECT button on the remote control. • The Audio Meter screen indicates the audio level of all audio inputs connected to the ViewStation. Speak into the microphone to test the audio level. System Information and Diagnostics www.polycom.com...

  • Page 191: Reset System

    ViewStation for the first time. Note © Polycom, Inc. Be sure to copy system information before resetting a system. All settings are lost when you reset the system. System Information and Diagnostics...
  • Page 192 Chapter 5 System Information and Diagnostics ViewStation User Guide www.polycom.com...

  • Page 193: Troubleshooting

    ViewStation. Cannot enter the System Setup menus. System starts in the Software Update screen. © Polycom, Inc. Cause The system is sleeping. System is in sleep mode. This is normal. The system wakes up on any action from the remote control or on an incoming call.

  • Page 194: Audio

    Disconnect call and reconnect later. Check audio connections and volume level on your monitor. Adjust the sound effects volume on the Phone/Audio screen. If you do not want to hear sound effects, set the volume to zero. www.polycom.com...
  • Page 195 Near site or far site cannot hear VCR audio or see the VCR video. Local audio can be heard when speaking in the microphone. © Polycom, Inc. Cause Far site microphone pod is too close to the audio speaker. The far site audio volume may be too loud.

  • Page 196: Video

    Make sure you have selected a pan/tilt/zoom camera. Check that there is a video source present on the selected input. Check camera selection on the Camera screen. Select a different input on the ViewStation, or play a tape on the VCR. www.polycom.com...
  • Page 197 Chapter 6 Symptom Camera voice tracking does not work properly. © Polycom, Inc. Cause Camera tracking was turned off by near or far site. The far site is speaking. The far site is very noisy. Near site is on mute.

  • Page 198: Network And Communications

    ISDN line correctly. See “ISDN Information” on page 203. Check connections to the LAN. Contact your network administrator. Check the ISDN line connections. Install an NT-1 between your ISDN line and the ViewStation ISDN connection. www.polycom.com...
  • Page 199 Symptom ISDN Line errors when using SPID configuration Error Message occurs when dialing a video call. © Polycom, Inc. Cause For ViewStation with BRI or DCP: Go to the Numbers screen (System Info > Admin Setup > Video Network > Numbers) and check the ISDN numbers are entered correctly.

  • Page 200: Imux

    ISDN line correctly. The numbers for Line 1 - Line 4 should correspond with connections 1 - 4 on the IMUX. See “ISDN Errors” on page 205. Add line speeds by going to the IMUX Dialing Speeds screen. Troubleshooting Solution www.polycom.com...

  • Page 201: Lan/Intranet

    ViewStation Web interface from the PC Web browser. System does not allow management via the Web. © Polycom, Inc. Cause ViewStation DHCP is set to CLIENT and no DHCP server is available. Ethernet LAN cable is not connected to the Ethernet LAN port on the ViewStation.

  • Page 202: Presentations

    Netscape Communicator or Netscape Navigator. Enter correct password that was entered on the PC. Consult your IT manager. Have extra presenters disconnect. Have extra viewers disconnect. Change the slide-viewing password on the Security screen to allow only authorized viewers. www.polycom.com...
  • Page 203 Symptom Cannot view presentation or snapshots from the web. PowerPoint presentation does not export. © Polycom, Inc. Cause Security level set to “High” on Web browser. Wrong version of web browser. Incorrect viewing password. Wrong version of Microsoft PowerPoint. Insufficient disk space.

  • Page 204: System Control

    Troubleshooting Solution The green light at the front of the ViewStation should blink with each button pressed on the remote control. Insert batteries in the correct +/- position. Replace the batteries in the remote control with three AAA batteries. www.polycom.com...

  • Page 205: Network Address Translation

    1. Go to the Quality of Service and Firewalls screen (System 2. Select Use Fixed Ports. 3. Select System is behind a NAT. © 2001 Polycom Inc. At this time, it is not possible to make video conferences calls within the internal network when using the NAT setting.
  • Page 206 Write down the Fixed TCP and UDP port numbers displayed on this screen. These numbers typically are the following default numbers: TCP: 3230 to 3231 UDP: 3230 to 3235 open, and redirect them to the IP address of your ViewStation. address of your ViewStation. Network Address Translation www.polycom.com...

  • Page 207: Video And Audio Input And Output Levels

    Video and Audio Input and Output Levels Video Levels This information applies to all Polycom videoconferencing products. Video Output Levels Composite and S-video outputs: • • • • Video Input Levels Composite and S-video inputs: • • • • Audio Levels...

  • Page 208: Audio Input Levels

    Appendix B Audio Input Levels RCA audio input connectors • • • ViewStation User Guide 10 K ohm minimum input impedance 1.0 Vpp full scale input expected All audio inputs are AC coupled Video and Audio Input and Output Levels www.polycom.com...

  • Page 209: V.35 Technical Information

    (Cable Pin) ST (TC/TT) RT (RC) RTS (RTS) DCD (DCD) CTS (CTS) DTR (DTR) DSR (DSR) © Polycom, Inc. Description Configuration Option Send Timing Normal: falling edge sends data (clock) Inverted: rising edge sends data Receive Timing Normal: rising edge receives data...

  • Page 210: State Machine

    RI = 0 DLO = 0 ACR = 0 DSR = 0 PND = 1 PND = 0 Call connects on network DSR = 1 AND/OR DCD = 1 (AND/OR DSR = 1 <note 1>) DATA FLOW STARTS Far End Hang-up www.polycom.com...

  • Page 211: In-Bound Call State Machine

    Wait 10 ms CRQ = 1 Set Digit (NB1,NB2,NB3,NB4) DPR = 1 © Polycom, Inc. V.35 Technical Information Network Equipment Signals DSR = 1 to 0, OR DCD = 1 to 0 A falling edge on DSR or DCD is interpreted by the VS4000 as a hang-up.
  • Page 212 Far End Hang-up DSR= 1 to 0, OR DCD= 1 to 0 A falling edge on DSR or DCD is interpreted by the VS4000 as a hang-up. IDLE RI = 0 DLO = 0 ACR = 0 DSR = 0 www.polycom.com...

  • Page 213: Nondialed User-Initiated Call State Machine

    Note 4: If DCD filter is set to ON in the V.35 Advanced Configuration screen, the system does not react to a low DCD until DCD has been low for 60 seconds. © Polycom, Inc. V.35 Technical Information Network Equipment Signals...

  • Page 214: Nondialed Network-Initiated Call State Machine

    DSR= 1 to 0, OR DCD= 1 to 0 A falling edge on DSR or DCD is interpreted by the ViewStation as a hang-up. <note 4> IDLE RI = 0 DLO = 0 ACR = 0 DSR = 0 www.polycom.com...

  • Page 215: Crypto Resync

    In this nondialed mode, the DTR output and RTS output act exactly the same. Refer to the V.35 State machine descriptions in this appendix for more information on these signals. © Polycom, Inc. V.35 Technical Information ViewStation User Guide...

  • Page 216: V.35 Cabling Diagram And Schematic

    Appendix C V.35 Technical Information V.35 Cabling Diagram and Schematic Figure C-1. V.35 Y Cable Pinout ViewStation User Guide www.polycom.com...
  • Page 217 Appendix C V.35 Technical Information J1 DB25 Male 3’ +/- 1” 5’ +/- 1” J3 V.35 Male J2 DB25 Male Figure C-2. ViewStation V.35 Cable Diagram © Polycom, Inc. ViewStation User Guide...
  • Page 218 Appendix C V.35 Technical Information ViewStation User Guide www.polycom.com...

  • Page 219: Isdn Information

    Sample NT-1 Settings On an ADTRAN NT-1 ACE ISDN termination unit, you should see the following status lights when your ISDN lines are properly connected. The dip switches should be set as follows: © Polycom, Inc. Status Ready Error Switches...
  • Page 220 On an Alpha Telecom (AT1) UT620F, you should see the following status lights when your ISDN lines are properly connected. The dip switches should set as follows: ViewStation User Guide Status Switches Status Power ST&U Switches ISDN Information Back www.polycom.com...

  • Page 221: Isdn Switches

    ISDN service provider phrases the cause differently. Therefore, the causes shown in the table might not be the exact messages that appear on your television monitor. Code © Polycom, Inc. Switch Type Cause Unassigned number The switch received the sent ISDN number in the correct format;...
  • Page 222 The call cannot reach the destination and an immediate attempt to reconnect fails. Temporary failure The network is not functioning correctly and an error occurred. The problem will be resolved shortly. ISDN Information Definition www.polycom.com...
  • Page 223 Appendix D Code © Polycom, Inc. Cause Switching The network switching equipment is equipment temporarily overloaded and the destination congestion cannot be reached. Access information The requested access information cannot discarded be provided by the network. Requested An unknown reason prevents the remote...
  • Page 224 Cause 97 is due to either a problem with the remote configuration or a problem with the local D channel. ISDN Information Definition www.polycom.com...
  • Page 225 Appendix D Code © Polycom, Inc. Cause Message The remote equipment received an invalid incompatible with message, and no standard cause applies. call state or Cause 98 is usually due to a D-channel message type error. If this error occurs systematically, nonexistent report it to your ISDN service provider.
  • Page 226 Appendix D ISDN Information ViewStation User Guide www.polycom.com...

  • Page 227: Optional Equipment Configuration

    Optional Equipment Configuration StreamStation Configuration Follow the configuration instructions in this section only if you are planning on using the StreamStation with your Polycom ViewStation videoconferencing system. 1. Connect one end of the supplied Audio/Video cable to the 2. Connect the other end of the same cable to the ports on the 3.
  • Page 228 LAN. ViewStation User Guide Conference field (Center text field). Diagnostics > Advanced Stats. next to the Data conference listing. If there is a minus sign, the ViewStation is not configured to work with the StreamStation. Optional Equipment Configuration www.polycom.com...

  • Page 229: Using A Showstation Ip

    You are now ready to use your ShowStation. © Polycom, Inc. ShowStation LAN card to the blue LAN port on the back of the ViewStation. You can also connect the ShowStation and ViewStation to the same LAN.
  • Page 230 Chapter E Optional Equipment Configuration ViewStation User Guide www.polycom.com...

  • Page 231: Glossary

    Glossary Annex D ATT 4ESS ATT 5ESS ADSL Analog Line © Polycom, Inc. The second frame relay standard extension dealing with the communication and signaling between customer-premises equipment and frame-relay-network equipment for the purpose of querying network status information. AT&T’s large toll telephone switch. It will handle 100,000 trunks and over 500,000 attempts at making a call each hour.
  • Page 232 The audio frequencies that a device can handle. This refers to the range of sound (treble and bass or voices for speakerphones). A feature on Polycom ViewStations that allows the camera to point towards the person speaking. The data-carrying capacity of a network connection, used as an indication of speed.
  • Page 233 Bridge Client Conference Call © Polycom, Inc. The ISDN Basic Rate Interface, or BRI, provides two B channels and one 16 Kbps D channel (2B+D) for a total of 144 Kbps (128K for Video). A device that passes packets between multiple network segments using the same communications protocol.

  • Page 234: Def

    TN2224, TN2214 or TN2181. The Avaya DCP Module has the same network capacity as a Polycom Quad BRI network interface module. The chief difference is that it connects to an Avaya PBX rather than ISDN network interfaces.
  • Page 235 Digital or Proprietary Device DB-25 End point Ethernet Far End Fast Ethernet © Polycom, Inc. Telephone equipment designed specifically for connection to a particular brand and model of PBX. Digital Subscriber Line. Uses existing copper telephone lines and connects to the phone company’s Central Office (CO).
  • Page 236 Internet servers to your computer. Transmission in two directions simultaneously (bi-directional communication). Full-duplex speakerphones allow both sides of the call (or multiple sides) to be talking simultaneously without any clipping of words or loss of volume. Glossary www.polycom.com...

  • Page 237: Ghijk

    Gatekeeper Gateway GUI (Graphical User Interface) H.320 H.323 Intranet © Polycom, Inc. An H.323 device that provides address translation, control access, and bandwidth management to the LAN. An H.323 entity that provides real-time, two-way communication between dissimilar (H.323 and H.320) end points operating across dissimilar networks by reformatting data and protocols.
  • Page 238 4 for multimedia data. By default, IP precedence is disabled by most routers and is not enabled on the Internet. Integrated Services Digital Network. Fully digital telephony service, available at 128 Kbps (BRI), 1.544 Mbps (PRI), and Glossary www.polycom.com...
  • Page 239 D channel of 16 Kbps on one RBI (basic rate interface). The D channel is used for out-of-band signaling that does not interfere with the flow of information going through the B channels. © Polycom, Inc. ViewStation User Guide...

  • Page 240: Lmn

    Your end site or local the end site of the videoconference. Network Termination type 1. The device that converts the ISDN BRI "U" interface from the telecommunications service provider to the “S/T” interface used by ISDN products and systems. Glossary www.polycom.com...

  • Page 241: Opq

    POTS or PSTN Private Branch eXchange (PBX) QCIF © Polycom, Inc. Pan/Tilt/Zoom. Pan – rotating camera to the left or right. Tilt – rotating camera up or down. Zoom – making image larger (telephoto) or smaller (wide angle). Plain Old Telephone Service or Public Switched Telephone Network.

  • Page 242: Rst

    RJ-45 Server Streaming ViewStation User Guide Four-conductor telephony jack, commonly used for telephone handsets. Polycom uses RJ-9 connectors for all of the Extension microphone connections. A six-conductor modular jack that is typically wired with four conductors (four wires). Polycom uses RJ-11 modular jacks for access to the analog telephone network.

  • Page 243: Uvw

    UI or User Interface V.35 Whiteboard © Polycom, Inc. See GUI. An ITU standard for high-speed synchronous data exchange. In the U.S., V.35 is the interface standard used by most routers and DSUs that connect to T-1 carriers. Wide Area Network. Business with multiple...

  • Page 244: Xyz

    Zulu Time ViewStation User Guide Also known as Greenwich mean time. Now called Coordinated Universal Time (UTC.) Glossary www.polycom.com...

  • Page 245: Index

    Audio ... 174 Audio Input Levels ... 192 Audio Meter screen ... 174 Audio Mode ... 19 Audio Output Levels ... 191 © Polycom, Inc. Audio Quality ...40, 89 Audio Quality Preference ...42, 89 Audio screen ...174 Auto ...33, 118 Auto Answer ...31, 35, 37...
  • Page 246 Gavel ...120 General Setup ...35 General V.35 Information ...193 Generate a tone ...174 Global Address ...77 Global Address Book ...75 Global Management...84 Global Management Info... 87 Global Management System ...28 GMS Setup... 84 Green Up Arrow ...26 H.261 ...19 www.polycom.com...
  • Page 247 LAN/Internet Calls (H.323) ... 12 Language ...35, 37 Local Address Book ... 151 Local Area Connection Properties ... 135 Location Name ... 74 © Polycom, Inc. Main Calling ... 97, 100 Make Me the Broadcaster ... 121 Manage System ... 150 Manual ... 114 Manual Dial ...151, 153...
  • Page 248 Placing a Telephone Call ...113 Placing a Video Call Using the Address Book ...111 Placing Multi-point Calls ...114 Polycom Global Management System ... 75 Polycom Quad BRI inverse multiplexer ...5 Positioning Microphone Pods ...129 POTS ...113 Preferences ... 76, 77 Prefix-Suffix ...20 Present a Slide ...140...
  • Page 249 Management ... 149, 153 System is behind a NAT ... 73, 189 System Name ... 10, 35, 37, 171 System Telephone Number ... 88 © Polycom, Inc. TCP ... 190 TCP and UDP ports ... 72 TCP/IP ... 135 Technical Support ... 28 Telephone &...
  • Page 250 What You Need to Get Started ...1 Whiteboarding ...149 Windows 2000 ...135 Windows 2000/ME ...137 Windows 95 and 98 ...135 Windows 9X/NT ...137 Windows ME ...135 Windows NT 4.0 ...135 WINS Resolution ...65 WINS Server ...66 xDSL ...149 ViewStation User Guide Yellow Box ...27 www.polycom.com...

This manual is also suitable for:

ViewstationViewstation h.323Viewstation 128Viewstation mp

Table of Contents