Polycom HDX Series Administrator's Manual
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Polycom HDX Series Administrator's Manual

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Administrator's Guide
for Polycom HDX Systems
Version 1.0
November 2006 Edition
3725-23977-001/A
Version 1.0

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  • Page 1 Administrator’s Guide for Polycom HDX Systems Version 1.0 November 2006 Edition 3725-23977-001/A Version 1.0...
  • Page 2 As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.
  • Page 3 For support or service, please contact your Polycom distributor or go to Polycom Support at www.polycom.com/support. Polycom recommends that you record the serial number and option key of your Polycom HDX system here for future reference. The serial number for the system is printed on the unit. System Serial Number: ____________________________________________...
  • Page 4 Administrator’s Guide for Polycom HDX Systems...

  • Page 5: Table Of Contents

    H.460 NAT Firewall Traversal ......... . 2-14 Connecting Polycom HDX Systems to ISDN or Other Networks ..... 2-15 PRI Network Interface Status Lights .
  • Page 6 Connecting Computers to Polycom HDX Systems ........
  • Page 7 Accessing the Polycom HDX Web Interface ........
  • Page 8 Connecting Touch-Panel Controls ......... . . 10-3 Connecting IR Sensors to Polycom HDX Systems ......10-3 Configuring RS-232 Serial Port Settings .
  • Page 9 Contents B Port Usage ........B-1 C PathNavigator Errors and Q.850 Cause Codes .
  • Page 10 Administrator’s Guide Polycom HDX Systems...

  • Page 11: Introducing The Polycom Hdx Systems

    This manual provides information to supplement the setup sheets provided with your system and its optional components. A printed copy of the system setup sheet is provided with each Polycom HDX system. PDF versions of the system setup sheets are available at www.polycom.com/videodocumentation.

  • Page 12: Positioning The System

    Place the camera and display together so that people at your site face the camera when they face the far site display. Polycom HDX systems are designed to be placed on a tabletop or in an equipment rack.
  • Page 13 Introducing the Polycom HDX Systems To power off the Polycom HDX system: Press and hold the power button on the remote control for 2 seconds. Press and hold the power switch on the front of the system for 2 seconds.

  • Page 14: Configuring With The Setup Wizard

    • From a remote location — Use a web browser to access the Polycom HDX web interface. For more information about using the web interface, refer Accessing the Polycom HDX Web Interface on page 9-1.

  • Page 15: Networks

    To begin, refer to the Preparing Your Network for Collaboration document, available on the Polycom Resource Center at extranet.polycom.com. This document contains information you need to prepare your network, such as worksheets that will help you order ISDN.

  • Page 16: Lan Status Lights

    Administrator’s Guide for Polycom HDX Systems LAN Status Lights The LAN connector has two lights to indicate connection status and traffic: Indicator Light Connection Status Left light off No 1000Base-T connection. Left light green 1000Base-T connection. The light goes off each time a frame is transmitted or received.
  • Page 17 Auto. If you choose 10 Mbps, 100 Mbps, or 1000 Mbps you must set Duplex Mode to Half or Full. Note: Polycom does not support Auto for the Polycom HDX system only or the switch only; the settings for both must be the same.

  • Page 18: Configuring Ip Settings

    Administrator’s Guide for Polycom HDX Systems Configuring IP Settings Specifying H.323 Settings If your network uses a gatekeeper, the system can automatically register its H.323 name and extension. This allows others to call the system by entering the H.323 name or extension instead of the IP address.
  • Page 19 If you chose to specify a gatekeeper, enter the IP address. Lets you specify whether multipoint calls use the system’s PathNavigator for internal multipoint capability or the Polycom PathNavigator™ Multipoint Calls Conference on Demand feature. This feature is available only if the system is registered with a PathNavigator gatekeeper.

  • Page 20: Configuring The System To Use A Gateway

    In order to place calls using PathNavigator, you need to: • Register your Polycom HDX system with PathNavigator. • Configure your Polycom HDX system to use PathNavigator for multipoint calls (see Configuring the System to Use a Gatekeeper on page 2-4).

  • Page 21: Specifying Sip Settings

    Networks Setting Description Gateway Specifies the number type users enter to call this system: Number Type • Direct Inward Dial — Users enter an internal extension to call this system directly. Note: If you choose this setting, you must also register the number with the gatekeeper as an E.164 alias.
  • Page 22 For example, if your Polycom HDX system is operating in a Microsoft® Live Communication Server (LCS) SIP network, choose TCP. If your Polycom HDX system is operating in a Nortel Multimedia Communication Server (MCS) SIP network, choose UDP.

  • Page 23: Integration With Microsoft Live Communications Server (Lcs)

    2. Log in to the application using the account information from the SIP Settings screen of the Polycom HDX system. 3. Use the application to add or remove contacts for the Polycom HDX system. 2 - 9...
  • Page 24 Administrator’s Guide for Polycom HDX Systems To configure display options for contact list information: 1. Go to System > Admin Settings > Global Services > Directory Servers > Microsoft. You can also select the Microsoft LCS server icon at the top of the Directory screen.

  • Page 25: Specifying Quality Of Service

    MTU. If the network is burdened with unnecessary overhead, packets may be too small; increase the MTU. Enable PVEC Allows the system to use PVEC (Polycom Video Error Concealment) if packet loss occurs. Enable RSVP Allows the system to use Resource Reservation Setup Protocol (RSVP) to request that routers reserve bandwidth along an IP connection path.

  • Page 26: Configuring The System For Use With A Firewall Or Nat

    Administrator’s Guide for Polycom HDX Systems 3. Select and configure these settings on the Bandwidth screen: Setting Description Dynamic Specifies whether to let the system automatically find the Bandwidth optimum line speed for a call. Maximum Specifies the maximum transmit line speed between 64 kbps and Transmit 4096 kbps.
  • Page 27 Lets you specify whether to define the TCP and UDP ports. • If the firewall is not H.323 compatible, enable this setting. The Polycom HDX system assigns a range of ports starting with the TCP and UDP ports you specify. The system defaults to a range beginning with port 3230 for both TCP and UDP.

  • Page 28: H.460 Nat Firewall Traversal

    IP Network System with System with Traversal Enabled Traversal Enabled To use this traversal, Polycom HDX systems and firewalls must be configured as follows: • Enable firewall traversal on the Polycom HDX system. • Register the Polycom HDX system to an external V IU Traversal Server Gateway that supports the H.460.18 and H.460.19 standards.

  • Page 29: Connecting Polycom Hdx Systems To Isdn Or Other Networks

    Networks To enable firewall traversal on a Polycom HDX system: 1. Go to System > Admin Settings > Network > IP > Firewall > 2. Select Enable NAT/Firewall Traversal. Connecting Polycom HDX Systems to ISDN or Other Networks The following network interface modules are available: •...

  • Page 30: Pri Network Interface Status Lights

    Administrator’s Guide for Polycom HDX Systems The diagram below shows a general view of how network interface modules are connected in Polycom HDX systems. Additional device Examples: PRI — CSU Network V.35/RS-449/RS-530 — encryption equipment Polycom HDX Network system interface...

  • Page 31: Serial V.35/Rs-449/Rs-530 Network Interface Status Lights

    Networks Serial V.35/RS-449/RS-530 Network Interface Status Lights The network interface lights are located on the network interface module. When the serial V.35/RS-449/RS-530 network interface... It means... Indicators are off • No power to the system, or • The system is not communicating with the network, or •...
  • Page 32 Administrator’s Guide for Polycom HDX Systems Setting Description PRI Video Specifies the ISDN number assigned to this system. Number Outside Line Specifies the ISDN dialing prefix used to call outside the Dialing Prefix network. BONDING: Specifies the use of a bonding standard. Incoming bonded...
  • Page 33 Networks 4. Select and configure these settings: Setting Description Numbering Plan Select the appropriate numbering plan for your location, if it differs from the default. International Specify the dialing prefix needed for international calls. Dialing Prefix Call-by-Call Specifies a code that the system sends to the telephone company switch to request a special service, if such a code is required.

  • Page 34: Configuring The Serial V.35/Rs-449/Rs-530 Network Interface

    Administrator’s Guide for Polycom HDX Systems Configuring the Serial V.35/RS-449/RS-530 Network Interface To configure the V.35/RS-449/RS-530 network interface settings: 1. Go to System > Admin Settings > Network > V.35/RS-449/RS-530. 2. Configure these settings: Setting Description Enable Allows the system to connect to a terminal adapter using V.35/RS-449/RS-530...
  • Page 35 Setting Description Crypto Resync Allows a Polycom HDX system connected to cryptographic equipment to signal when it loses video synchronization during a call. The cryptographic equipment can then resynchronize with the far site. Use RTS Signal for...

  • Page 36: Connecting To An Analog Phone Line

    Specifies the frame rate to use. Connecting to an Analog Phone Line You can connect an analog phone line to the Polycom HDX system to make regular telephone calls with the system or to add audio-only participants to video calls.

  • Page 37: Configuring Telephony

    Networks Configuring Telephony To configure telephony options: 1. Go to System > Admin Settings > Network > Telephony. 2. Configure these settings on the Telephony screen: Setting Description Room Telephone Enter the telephone number of the room where the system Number is located.

  • Page 38: Configuring Call Preferences

    Transcoding Specifies whether the system allows each far-site system to connect at the best possible call rate and audio/video algorithm. If transcoding is disabled, the Polycom HDX system down-speeds all connections to the same call rate. ISDN Gateway Allows users to choose whether to place IP-to-ISDN calls through a gateway.
  • Page 39 Manual, the system prompts the user to select the call type from a list when placing a call. Call Preference Specifies whether the Polycom HDX system uses the Video Dialing Order or the Audio Dialing Order first when placing calls.
  • Page 40 Administrator’s Guide for Polycom HDX Systems 4. Select and configure these settings: Setting Description ISDN Video Calls Determines the speeds that will be used for ISDN video calls (H.320) from this system when: • Call Quality is set to Auto on the home screen and Directory screen, or •...

  • Page 41: Configuring Dialing Order Settings

    Video Dialing Order or Audio Dialing Order. You can configure the Polycom HDX system so that users can choose to place IP-to-ISDN or ISDN-to-IP calls through a gateway.
  • Page 42 Administrator’s Guide for Polycom HDX Systems 2 - 28...

  • Page 43: Monitors And Cameras

    Monitors and Cameras Connecting Monitors The following table shows how you can connect monitors to a Polycom HDX system. The monitor connected to video output 1 displays the Polycom HDX system user interface. Video Output Number Connector Output Formats BNC (two)

  • Page 44: Configuring Monitor Settings

    Administrator’s Guide for Polycom HDX Systems Configuring Monitor Settings To configure monitors: 1. Go to System > Admin Settings > Monitors > Monitors. 2. Configure these settings on the Monitors screen: Setting Description Monitor 1 Specifies the monitor’s aspect ratio: •...
  • Page 45 Monitors and Cameras Setting Description Specifies PIP (Picture-in-Picture) behavior: • Camera — The PIP window is displayed when the call is first connected and when a user moves the camera, uses presets, or switches to a different camera source. • On —...
  • Page 46 Administrator’s Guide for Polycom HDX Systems Setting Description Video Format Specifies the monitor’s format: • DVI — Select if the monitor is connected to the DVI connector using a DVI cable. DVI resolutions can be 1024 x 768 or 1280 x 720.
  • Page 47 Polycom HDX system using an S-Video cable. • Composite — Select if the VCR or DVD player is connected to a Polycom HDX system using a composite video cable and S-Video to RCA adapter. VCR/DVD Specifies the video source to be recorded to videotape or DVD.
  • Page 48 Administrator’s Guide for Polycom HDX Systems 5. Select and configure these settings: Setting Description Monitor 4 Specifies the fourth monitor’s aspect ratio: • Off — Select if you do not have a fourth monitor. • 4:3 — Select if you are using a regular TV monitor as the fourth monitor.

  • Page 49: Using Dual Monitor Emulation

    Users see both near and far sites on one monitor in two different windows. During presentations, users see content and the near and far sites. What you see during a call can depend on factors such as the Polycom HDX system monitor configuration, the number of sites in the call, and whether content is being shared.

  • Page 50: Using Dual Monitor Emulation In A Call

    What you see during a multipoint call can depend on factors such as the Polycom HDX system monitor configuration, the number of sites in the call, whether content is shared, and whether dual monitor emulation is used. The multipoint viewing mode on the host system is the one used in the call.

  • Page 51: Adjusting The Monitor's Color Balance, Sharpness, And Brightness

    Monitors and Cameras • The Polycom HDX system supports up to eight sites in a multipoint call. During calls that include more than four sites with Discussion or Presentation mode selected, the Polycom HDX system displays the site that is hosting the conference along with the last three sites where people spoke.

  • Page 52: Preventing Monitor Burn-In

    Preventing Monitor Burn-In Monitors and Polycom HDX systems provide display settings to help prevent image burn-in. Plasma televisions can be particularly vulnerable to this problem. Refer to your monitor’s documentation or manufacturer for specific recommendations and instructions.

  • Page 53: Connecting Cameras

    RS-232 serial port on the Polycom HDX system to control non-Polycom cameras or cameras not connected to input 1 or 2. When connecting a Polycom Eagle Eye camera to video input 2, use only the approved power supply from Polycom (part number 1465-52621-036). Do not exceed 12 Volts at 3 Amps.

  • Page 54: Configuring Camera Settings And Video Quality Options

    Specifies the camera’s format: • Component YPbPr — Select if the camera is connected to the Polycom HDX system using a component cable. • S-Video — Select if the camera is connected to the Polycom HDX system using an S-Video cable.
  • Page 55 Specifies the camera’s format: • Component YPbPr — Select if the camera is connected to the Polycom HDX system using a component cable. • S-Video — Select if the camera is connected to the Polycom HDX system using an S-Video cable.
  • Page 56 Specifies the VCR or DVD player’s format: • Component YPbPr — Select if the VCR or DVD player is connected to the Polycom HDX system using a component cable. • S-Video — Select if the VCR or DVD player is connected to the Polycom HDX system using an S-Video cable.
  • Page 57 Specifies the content format: • VGA — Select if the computer or video source is connected to the Polycom HDX system using a VGA cable. • DVI — Select if the computer or video source is connected to the Polycom HDX system using a DVI cable.
  • Page 58 Specifies the content format: • VGA — Select if the computer or video source is connected to the Polycom HDX system using a VGA cable. • DVI — Select if the computer or video source is connected to the Polycom HDX system using a DVI cable.
  • Page 59 Primary Camera Specifies which camera is the main camera. The primary camera is active when the Polycom HDX system powers up. Its source is automatically set to People. Camera Direction Specifies the direction the camera moves when using the arrow buttons on the remote control.

  • Page 60: Configuring Camera Presets

    Administrator’s Guide for Polycom HDX Systems Configuring Camera Presets Camera presets are stored camera positions that you can create ahead of time or during a call. Presets allow users to: • Automatically point a camera at pre-defined locations in a room.

  • Page 61: Experiencing High-Definition Video Conferencing

    To send and receive HD video in multipoint calls, you must use an HD-capable bridge. Sending Video in High Definition Polycom HDX systems can send video in wide-screen, HD format. The HD format supported is 1280 x 720, progressive scan format (720p).

  • Page 62: Receiving And Displaying Video In High Definition

    Administrator’s Guide for Polycom HDX Systems Receiving and Displaying Video in High Definition When the far site sends HD video, the Polycom HDX system can display the video in wide-screen, HD format. The HD format supported is 1280 x 720, progressive scan format (720p).

  • Page 63: Microphones And Speakers

    Microphones and Speakers Connecting Audio Input The following table shows the acceptable input levels and video associations for the audio inputs on the Polycom HDX system. Audio Input Acceptable Input Number Connector Source Levels Video Association 1 (Main Audio) Phoenix...

  • Page 64: Placing Polycom Microphones To Send Stereo From Your Site

    When a single Polycom microphone is connected to a Polycom HDX system with stereo enabled, you can use the Stereo Autorotation feature.

  • Page 65: Polycom Microphone Lights

    Firmware upload Connecting Non-Polycom Microphones or a Mixer to a Polycom HDX System You can connect up to two microphones directly to the Polycom HDX system, or you can connect several microphones to the Polycom HDX system through an audio mixer. Refer to your system’s setup sheet for connection details.

  • Page 66: Connecting Audio Output

    Administrator’s Guide for Polycom HDX Systems Connecting Audio Output The following table describes the audio outputs of the Polycom HDX system. Audio Output Number Connector Output Type Audio Mix Routed to the Output 1 (Main Audio) Phoenix Mono/Stereo System tones and sound effects +...

  • Page 67: Setting The Speaker Volume

    Microphones and Speakers For best results, place the speakers about 60° apart as seen from the center of the conference table. Left speaker Right speaker Connect to left Connect to right audio output audio output (red) (white) 60° If you are using a subwoofer, place it beside a wall or in a corner near the speakers.

  • Page 68: Configuring Audio Settings

    1 is enabled and Polycom StereoSurround is enabled. Enable Polycom Specifies that Polycom StereoSurround is used for all calls. StereoSurround To send or receive stereo audio, make sure your Polycom HDX system is set up as described in Connecting Polycom Microphones on page Connecting Audio Output page 4-4.
  • Page 69 Echo Canceller Lets you specify whether to use the system’s built-in echo canceller with audio input 1. Do not enable this option if you have connected a Polycom Vortex mixer. Note: This setting only affects audio input 1. Typically, you should enable this setting only if a microphone is connected to audio input 1.

  • Page 70: Audio Meters

    If you see +20 on the audio meter, the audio signal is 0 dBFS and the audio might be distorted. StereoSurround Settings To send or receive stereo audio, make sure your Polycom HDX system equipment is set up as described in Connecting Polycom Microphones...
  • Page 71 4-2. 2. Go to System > Admin Settings > Audio > Stereo Settings > Gently blow on the left leg and right leg of each Polycom microphone while watching the Left and Right meters to identify the left and right inputs.

  • Page 72: Polycom Hdx System Settings For A Polycom Vortex Mixer

    Refer to the Polycom Vortex documentation for details on configuring the mixer. Settings for Non-Polycom Microphones To configure the Polycom HDX system to use microphones connected directly to audio input 1: Go to System > Admin Settings > Audio > Audio Settings >...

  • Page 73: Content And Closed Captions

    Guide for Polycom HDX Systems. Connecting VCR/DVDs You can connect a VCR or DVD player to any Polycom HDX system to play videotapes or DVDs into calls. With Polycom HDX systems, you can connect a VCR or DVD player to record your video conference.

  • Page 74: Recording A Call To Videotape Or Dvd

    Set the aspect ratio and video format for recording. Select one or more sources for the VCR/DVD Record Source. If you select both near and far, the Polycom HDX system automatically switches recording to the site that is talking. If you select content as a record source, it is recorded (when available) regardless of who is talking.

  • Page 75: Connecting Computers To Polycom Hdx Systems

    6. Set the Content Input Level. Configuring Content Display with People+Content IP People+Content IP is included with the Polycom HDX 9004 system. It enables a presenter to show content from a computer to other sites in a video conference using only an IP network connection.
  • Page 76 Connect the computer(s) to the IP network. To install People+Content IP on a computer: 1. On the computer, open a web browser and go to the Polycom Resource Center Video Downloads page at http://extranet.polycom.com. 2. Locate the People+Content IP application and click the link to download the file locally.

  • Page 77: Configuring People On Content

    Setting Up the Room for People On Content For the best results, follow these guidelines for People On Content: • Use the Polycom Eagle Eye camera. • Create a flat, consistent background color using a screen or matte-finish paint in green or blue. Make sure that the background does not have shadows or glare.

  • Page 78: Enabling And Calibrating People On Content On The System

    Administrator’s Guide for Polycom HDX Systems Enabling and Calibrating People On Content on the System Before using People On Content, you need to enter a People On Content option key. Then configure and calibrate the system so that presenters can use People On Content during calls.

  • Page 79: Via A Dial-Up Connection To The Systems' Rs-232 Serial Port

    Content and Closed Captions Closed captions are supported between Polycom HDX systems with software version 1.0 or later and Polycom VSX™ systems with software version 7.0 or later. Captions may be provided in any language that uses the Latin alphabet.

  • Page 80: Via The System's Serial Rs-232 Port

    To supply closed captions using equipment connected directly to the serial port: 1. Ensure that the computer and the Polycom HDX system are configured to use the same baud rate and parity settings. 2. Go to System > Admin Settings > General Settings > Serial Ports and set the RS-232 mode to Closed Caption.

  • Page 81: Via The Web Interface

    Closed captioners can provide captions from inside the conference room, or from a remote location, by entering the captions directly into the web interface, as shown in the following diagram. Web Interface Polycom HDX System Port To supply closed captions for a conference using the web interface: 1.
  • Page 82 To supply closed captions for a conference via a Telnet session: 1. On a computer, open a command line interface. 2. Start a Telnet session using the Polycom HDX system IP address and port 24 — for example, telnet 10.11.12.13 24 3.

  • Page 83: Calling And Answering

    Calling and Answering Configuring Call Settings The Call Settings screens provide access to high-level options for the entire system. For convenience, some of the User Settings options are repeated on these screens. To configure call settings: 1. Go to System > Admin Settings > General Settings > System Settings > Call Settings.

  • Page 84: Setting The Call Answering Mode

    Administrator’s Guide for Polycom HDX Systems Setting Description Recent Calls Specifies whether to display the Recent Calls button on the home screen. The Recent Calls screen lists the site number or name, the date and time, and whether the call was incoming or outgoing.

  • Page 85: Configuring Multipoint Calling

    The Polycom HDX systems can host multipoint calls. These systems can also use the Conference on Demand feature of Polycom’s PathNavigator for multipoint calling. Depending on your Polycom HDX system model, you may need to enter a multipoint option key to enable multipoint calling. Entering a Multipoint Option Key Before placing multipoint calls, you may need to enter a multipoint option key.

  • Page 86: Configuring With Pathnavigator's Conference On Demand Feature

    Administrator’s Guide for Polycom HDX Systems Configuring with PathNavigator’s Conference on Demand Feature If your organization uses Polycom’s PathNavigator, you can use PathNavigator’s Conference on Demand feature to place multipoint calls with up to 10 sites, including the site that places the call.

  • Page 87: Configuring Directory Settings

    People+Content, and H.239 are not supported in cascaded calls. • H.264 is only supported when all of the multipoint-capable systems are Polycom HDX systems and each Polycom HDX system calls no more than three other systems. Configuring Directory Settings To configure system settings: 1.

  • Page 88: Creating A Localized System Name With The Web Interface

    Localized system names are sent to the far site and displayed as the caller ID by Polycom HDX systems running version 1.0 or later or VSX systems running version 8.0 or later. When you enter a localized system name, it is also entered in English/Pinyin.
  • Page 89 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the web interface. 3. Go to Utilities > Import/Export Directory. 4. Click HDX —> PC to download the .csv file from the Polycom HDX system. 5. Save the file to a location on your computer.

  • Page 90: Configuring The Global Directory

    4,000 global directory entries. Group Name Specifies the group name used for global directory entries in the local directory. In the directory, entries from Global Directory Servers are listed in the Polycom GDS group. 6 - 8...

  • Page 91: System Location, Appearance, And Tones

    System Location, Appearance, and Tones Setting Date, Time, and Location You can update the system with regional settings, including the location-specific language and calling parameters. To set the date, time, and location: 1. Go to System > Admin Settings > General Settings > Location. 2.
  • Page 92 Administrator’s Guide for Polycom HDX Systems 3. Select and configure these settings on the Date and Time screen: Setting Description Date Format and Specifies your format preference for the date and time display Time Format and lets you enter your local date and time.

  • Page 93: Customizing The Home Screen

    System Location, Appearance, and Tones Customizing the Home Screen Customize the system functionality according to your users’ needs, skill levels, and environments. Include a short list Infrequent Users (Kiosk Mode) of specific items for Provide a simple workspace so no training users to select is needed: •...
  • Page 94 Administrator’s Guide for Polycom HDX Systems To design the home screen: 1. Go to System > Admin Settings > General Settings > Home Screen Settings. 2. Configure these settings on the Home Screen Settings screen: Setting Description Dialing Display Specifies which dialing option to display: •...

  • Page 95: Displaying Contacts On The Home Screen

    System Location, Appearance, and Tones Setting Description Do Not Disturb Allows users to set the system to automatically accept or ignore Icon incoming calls using the Do Not Disturb button on the home screen. Call Detail Specifies whether to generate a report of all calls made with the Report system.

  • Page 96: Adding Marquee Text

    Site buttons, the marquee text can provide information that helps users choose which site to call. To enter marquee text in the Polycom HDX system interface: 1. Go to System > Admin Settings > General Settings > Home Screen Settings.

  • Page 97: Setting Ring Tones And Alert Tones

    System Location, Appearance, and Tones Setting Ring Tones and Alert Tones To set ring tones and alert tones: 1. Go to System > Admin Settings > Audio > Audio Settings. 2. Select a tone, as desired. Customizing Camera Names and Icons Customizing the way cameras appear on screen helps users select the correct camera input during a call.

  • Page 98: Screen Savers

    Screen Savers Adding Screen Saver Text You can customize the Polycom HDX system to display text when the system is in sleep mode. For instance, you can display on-screen instructions to assist users with what steps they should take next.

  • Page 99: Changing The Screen Saver Wait Time

    System Location, Appearance, and Tones Changing the Screen Saver Wait Time To change the screen saver wait time: 1. Go to System > Admin Settings > Monitors > Monitors > > > > 2. Configure the Screen Saver Wait Time to specify how long the system remains awake during periods of inactivity.
  • Page 100 Administrator’s Guide for Polycom HDX Systems 7 - 10...

  • Page 101: Security

    Security Screens that Require the Room Password for Access The following illustration shows which screens require the room password. Admin Settings Diagnostics** System Information Utilities User Settings General Access General Settings Network Monitors Cameras Audio LAN Properties Global Services Directory Servers Monitors System Settings SNMP...

  • Page 102: Configuring Security Options

    If a password is stored in this field, you do not need to enter it at the time of the call; the Polycom HDX system supplies it to the system that requires it. The meeting password must not contain spaces.
  • Page 103 Security 3. Select and configure these settings: Setting Description Enable Remote Specifies whether to allow remote access to the system by: Access • • Telnet • SNMP You may select any of these, or any combination of them. Note: The system restarts if you change the remote access settings.

  • Page 104: Setting The Room And Remote Access Passwords

    You can set the room password to restrict who can configure system Admin Settings using the remote control. You can set the remote access password to restrict who can upgrade the Polycom HDX system software or perform other remote management from a computer.

  • Page 105: Managing User Access To Settings And Features

    Security Managing User Access to Settings and Features You can manage user access to settings and features by using passwords and by configuring the system to show only those options you want your users to see. To maintain this security level: You can allow users to: High Call only the numbers you specify on the home screen.

  • Page 106: Configuring Security Mode

    1. Go to System > Admin Settings > General Settings > Security. 2. Enable Security Mode. When you change this setting, the Polycom HDX system restarts. Every time a Polycom HDX system is powered on or restarts in Security Mode, it verifies that the system software is authentic Polycom software.

  • Page 107: Enabling Aes Encryption

    Security Enabling AES Encryption AES encryption is a standard feature on all Polycom HDX systems. When it is enabled, the system automatically encrypts calls to other systems that have AES encryption enabled. To enable AES encryption: Go to System > Admin Settings > General Settings > Security >...
  • Page 108 Administrator’s Guide for Polycom HDX Systems 8 - 8...

  • Page 109: Managing The System Remotely

    Reference Manual for Polycom HDX Systems. Using the Polycom HDX Web Interface You can use Polycom HDX web interface to perform most of the calling and configuration tasks you can perform on the local system. Accessing the Polycom HDX Web Interface To configure your browser to use the Polycom HDX web interface: 1.

  • Page 110: Monitoring A Room Or Call With The Polycom Hdx Web Interface

    Monitoring a Room or Call with the Polycom HDX Web Interface The monitoring feature within Polycom HDX web interface allows administrators of Polycom HDX systems to view a call or the room where the system is installed. For security reasons, this feature can only be enabled on the local system by an administrator.

  • Page 111: Managing System Profiles With The Polycom Hdx Web Interface

    You can store a Polycom HDX system profile on a computer as a .csv file using Polycom HDX web interface. There is no limit to the number of profiles you can save.

  • Page 112: Sending A Message

    Setting Up SNMP The Polycom HDX system sends SNMP (Simple Network Management Protocol) reports to indicate conditions, including the following: • All alert conditions found on the Polycom HDX system alert page • Details of jitter, latency, and packet loss •...

  • Page 113: Downloading Mibs

    1. Access the SNMP configuration screen either in Polycom HDX web interface or on the Polycom HDX system. In Polycom HDX web interface go to Admin Settings > Global Services > SNMP. On the Polycom HDX system go to System > Admin Settings > Global Services > SNMP.

  • Page 114: Keeping Your Software Current

    Keeping your Software Current If you have Internet access and a software key, you can use the web-based Software Update to update the Polycom HDX system software. If you do not have Internet access, your reseller can supply you with the Polycom HDX system software update on CD-ROM.

  • Page 115: Control Devices

    Configures the system to accept input from a Remote programmable, non-Polycom remote control. In most cases the Polycom remote works as designed, even when this feature is enabled. However, try disabling this feature if you experience difficulty with the Polycom remote. For more information about Polycom HDX system IR codes, refer to the Integrator’s Reference Manual for Polycom HDX...

  • Page 116: Configuring The Remote Control Channel Id

    You can configure the Channel ID so that the remote control affects only one Polycom HDX system, even if there are other systems in the same room. To configure the channel ID for a Polycom HDX system and remote control: 1.

  • Page 117: Connecting Control And Accessibility Equipment

    Control Devices Connecting Control and Accessibility Equipment The Polycom HDX 9004 provides two serial ports. You can use the RS-232 serial ports to: • Connect a modem and use a closed captioning service • Pass data from a device connected to your system to a device connected to the far site system •...

  • Page 118: Configuring Rs-232 Serial Port Settings

    RS-232 Flow When a Vortex is connected to an RS-232 connector on Control the Polycom HDX system, set both to Hardware. This is selectable when RS-232 Mode is set to Vortex Mixer or Pass Thru. Camera Control Specifies which camera to control when RS-232 Mode is set to Camera PTZ.

  • Page 119: Statistics And Diagnostics

    Statistics and Diagnostics The Polycom HDX system provides various screens that allow you to review information about calls made by the system and to review network usage and performance. Diagnostic Screens The following Diagnostics screens are available on the system and in the web interface.

  • Page 120: System Status

    Administrator’s Guide for Polycom HDX Systems To access the Diagnostics screens on the system: Go to System > Diagnostics. To access the Diagnostics screens from the web interface: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the web interface.

  • Page 121: Call Statistics

    Statistics and Diagnostics Call Statistics Diagnostic Screen Description Call Status Displays call type, data speed, and number dialed for the current call. You can highlight the spheres on this screen (system only) to see the number dialed, the relevant status code, and details of any errors.
  • Page 122 Administrator’s Guide for Polycom HDX Systems Diagnostic Screen Description Call Statistics Displays information about the call in progress. In multipoint calls, the Call Statistics screens show most of this information for all systems in the call. View Call Statistics during a call by pressing Info on the remote.

  • Page 123: Network

    Trace Route Tests the routing path between the local system and the IP address entered. If the test is successful, the Polycom HDX system lists the hops between the system and the IP address you entered. V.35/RS-449/RS-530 Displays the states of these signals: Serial Status screen •...

  • Page 124: Audio

    +12dB to +16dB with loud transient noises are considered acceptable. A meter reading of +20dB corresponds to 0dBFS in the Polycom HDX system audio. A signal at this level is likely clipping the audio system. Meters function only when the associated input is enabled.

  • Page 125: Recent Calls

    The CDR does not include incoming calls that the Polycom HDX system does not answer, so if calls were missed while Do Not Disturb was enabled, details will not be included in the CDR.

  • Page 126: Information In The Cdr

    Administrator’s Guide for Polycom HDX Systems To view and download the CDR via the web interface: 1. On a PC, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the web interface.
  • Page 127 Statistics and Diagnostics Data Description Call Direction In — For calls received. Out — For calls placed from the system. Conference ID A number given to each conference. A conference can include more than one far site, so there may be more than one row with the same conference ID.

  • Page 128: Call Detail Report Archives

    Administrator’s Guide for Polycom HDX Systems Data Description Average Percent of The combined average of the percentage of both audio and Packet Loss (Rx) video packets received that were lost during the 5 seconds preceding the moment at which a sample was taken. This value does not report a cumulative average for the entire H.323 call.

  • Page 129: System Log

    Statistics and Diagnostics To view and download a CDR archive via the web interface: 1. On a PC, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the web interface. 3.
  • Page 130 Administrator’s Guide for Polycom HDX Systems 11 - 12...

  • Page 131: Troubleshooting

    4. Press Call on the remote control. You can also find a list of worldwide numbers that you can use to test your Polycom HDX system at www.polycom.com/videotest. If you have trouble making video calls: • Make sure the number you dialed is correct, then try the call again. For example, you may need to dial 9 for an outside line or include a long distance access code or country code.

  • Page 132: Enabling Basic Mode

    Use Basic Mode only when calling systems that fail to operate properly with these advanced features. To enable Basic Mode in the Polycom HDX system interface: 1. Go to System > Admin Settings > Network > Call Preference.

  • Page 133: Power And Start-Up

    If it does not operate, the outlet is not active — connect the system to a different outlet. If the outlet is active, the problem could be in the system’s power supply. In this case, call Polycom Technical Support and arrange to return the system for service.

  • Page 134: Controls

    Administrator’s Guide for Polycom HDX Systems Controls Symptom Problem Corrective action The system does not No, low, or dead batteries Install four AAA batteries in the remote control. respond to the remote in the remote control. control. The batteries are installed Insert the batteries in the correct +/- position.

  • Page 135: Access To Screens And Systems

    Troubleshooting Access to Screens and Systems Symptom Problem Corrective action Cannot navigate to Admin The home screen is not Press the button on the remote and select screens — System button configured to display the System at the end of the help message, or access is not displayed.

  • Page 136: Calling

    Administrator’s Guide for Polycom HDX Systems Symptom Problem Corrective action Cannot manage the system You have not entered the Enter the correct user name and remote access remotely. correct password. password. Note: For web access, the user name is admin, and the default password is the unit’s serial number.
  • Page 137 Troubleshooting Symptom Problem Corrective action System displays a This can occur if the system Wait about three minutes and try the call again. message indicating network uses a PRI E1 network congestion when placing an interface module that is ISDN call immediately after connected to an Adtran starting the system.
  • Page 138 Administrator’s Guide for Polycom HDX Systems Symptom Problem Corrective action Error message occurs An ISDN cause code is Try the call again. when placing an ISDN received from the ISDN For more information, please refer to Q.850 Cause (H.320) call.

  • Page 139: Displays

    Problem Corrective action Screen is blank; start music The system is starting. This No action required. plays and Polycom logo is normal. appears briefly. Picture is blank on the main The system goes to “sleep” The system is sleeping. The system wakes up on monitor.
  • Page 140 Administrator’s Guide for Polycom HDX Systems Symptom Problem Corrective action When using multiple Monitors are not enabled. Enable the connected monitors on the System > monitors, you don’t see Admin Settings > Monitors > Monitors screen. what you expect on each...
  • Page 141 Troubleshooting Symptom Problem Corrective action Graphics are displayed on At least one site does not ViewStation™ EX/FX owners can upgrade to the Monitor 1 at all sites even if have dual-stream, latest version of software. a different monitor has People+Content, or H.239 been specified for content.
  • Page 142 Administrator’s Guide for Polycom HDX Systems Symptom Problem Corrective action Picture is slow or jerky. The system is receiving A background with less motion provides a better, video that includes a large smoother video picture. amount of motion. Too many network line Try the call again, possibly at a lower network speed.

  • Page 143: Cameras

    If the Polycom Eagle Eye camera is more than 10 feet away from the system or is connected to video input 2, it requires a separate power supply.

  • Page 144: Audio

    Administrator’s Guide for Polycom HDX Systems Audio Symptom Problem Corrective action No audio at your site The far site is muted. Look for the far site Mute icon. Ask the far site to unmute the microphone. Note: The far site’s microphone may be muted even if you do not see a far site Mute icon.
  • Page 145 Check to be sure the microphone is installed is not connected, or is correctly. connected incorrectly. Check the Polycom Mic or Line Input meter on the Audio Meter screen under System > Diagnostics > Audio to determine whether your system is sending audio.
  • Page 146 Administrator’s Guide for Polycom HDX Systems Symptom Problem Corrective action You can hear yourself on The far site microphone is At the far site, make sure the microphone is placed your system’s monitor or too close to the system’s away from the system’s audio speaker.
  • Page 147 Audio is not in stereo. Microphones at the sending Be sure the microphones are set up as described in site are not placed Connecting Polycom Microphones on page 4-1. correctly. Microphones must be at least 3 ft. (0.9 m) apart and properly positioned.
  • Page 148 Problem Corrective action Voices at the near site The far site has distorted Ask the far site to reduce their Polycom HDX system sound distorted through the audio from the far-site volume control to about 25, and to increase their speakers at the near site.

  • Page 149: Error Indications

    Troubleshooting Error Indications Symptom Problem Corrective action The System Information The LAN is not working. Check the LAN connection. screen shows “waiting” in Contact your network administrator. the IP Video Number field. The DHCP server is not Contact your network administrator to correct the available.

  • Page 150: Using The Restore Button

    • Factory restore—Completely erases the system and restores it to its original factory software version and default configuration. The restore button is on the front of the Polycom HDX system, as shown in the following figure. Restoring Configuration If the system is not functioning correctly or you have forgotten the room password, you can use the restore button to delete system settings and restart the system.

  • Page 151: Factory Restore

    Troubleshooting Factory Restore If the Polycom HDX system will not start up or develops serious problems after a software update, you can use the restore button to restart the system with its original factory software. This operation completely erases the system’s flash memory and reinstalls the original factory software.
  • Page 152 Administrator’s Guide for Polycom HDX Systems 12 - 22...

  • Page 153: A System Back Panel Views

    System Back Panel Views Polycom HDX 9004 Video Inputs and Outputs Video Output 1: Video Output 2: Video Output 3: BNC for Video Output 4: DVI for BNC and DVI for BNC and DVI for recording calls to content display...

  • Page 154: Polycom Hdx 9004 Audio Inputs And Outputs

    Administrator’s Guide for Polycom HDX Systems Polycom HDX 9004 Audio Inputs and Outputs Audio Input 1: Audio Input 3: Phoenix for Audio Input 4: Phoenix for Polycom microphone or Phoenix for content VCR/DVD player Microphone Input line input audio audio...

  • Page 155: B Port Usage

    The following table shows IP port usage. Port Function (Telnet) For diagnostics Polycom API (HTTP) Pulling Polycom HDX system, Polycom VSX system, ViewStation, and VS4000™ information (HTTP) Software upgrades and provisioning for iPower™ Static - TCP HTTP interface (optional) UPD Network time protocol (NTP)
  • Page 156 Administrator’s Guide for Polycom HDX Systems Port Function 1719-Static TCP Gatekeeper RAS (must be bidirectional) 1720-Static TCP H.323 call setup (must be bidirectional) 1731-Static TCP Audio call control (must be bidirectional) 3601 TCP (Proprietary - data traffic) - Global directory data...

  • Page 157: Pathnavigator Error Codes

    PathNavigator Errors and Q.850 Cause Codes PathNavigator Error Codes The following table lists PathNavigator error codes. Code Cause Description No Network The network does not have enough resources to Resources complete your call. Try calling at a lower rate, or try the call again later.
  • Page 158 Administrator’s Guide for Polycom HDX Systems Code Cause Description Gatekeeper Your call could not be completed because of an Problems internal error in the gatekeeper or endpoint. Contact the gatekeeper or endpoint vendor for assistance. Gatekeeper Your call could not be completed due to Problems gatekeeper problems.
  • Page 159 PathNavigator Errors and Q.850 Cause Codes Code Cause Description Call Rejected The far site system did not accept the call. Check the calling information and try again. Connection Problem Your call cannot be completed because the far-end system is not compatible with the H.323 communication standards used by this system.

  • Page 160: Q.850 Cause Codes

    Q.850 Cause Codes The following table describes codes that the ISDN switch sends to the Polycom HDX system to indicate call status. Although the codes are standardized, each ISDN service provider defines them differently. Because of this, the definitions in the table may not exactly match the messages that you see.
  • Page 161 PathNavigator Errors and Q.850 Cause Codes Code Cause Definition No user responding The destination equipment does not respond to the call, so the connection cannot be completed. No answer from The destination equipment did not complete the user (user alerted) connection within the prescribed time after responding to the connection request.
  • Page 162 Administrator’s Guide for Polycom HDX Systems Code Cause Definition Access information The requested access information cannot be discarded provided by the network. The diagnostic message may explain the problem. Requested The remote equipment cannot provide the circuit/channel not requested channel. This may be temporary.
  • Page 163 PathNavigator Errors and Q.850 Cause Codes Code Cause Definition Invalid call reference The remote equipment received a call with a call value reference that is not currently in use on the user-network interface. Identified channel The receiving equipment is requested to use a does not exist channel that is not activated on the interface for calls.
  • Page 164 Administrator’s Guide for Polycom HDX Systems Code Cause Definition Information element The equipment received a message that includes nonexistent or not information elements which were not recognized. implemented This is usually due to a D-channel error. If this error occurs systematically, report it to your ISDN service provider.

  • Page 165: D Codes For Remote Control Recording Device Buttons

    Codes for Remote Control Recording Device Buttons The following tables list codes for programming the Polycom remote control to control specific recording devices. For information about how to program these codes into the remote control, refer to Configuring the Remote to Control a Recording Device on page 10-2.

  • Page 166: Dvd Recorder Codes

    Administrator’s Guide for Polycom HDX Systems Brand Code(s) Kenwood 1000, 1005 1012, 1027 Loewe 1090, 1096 Magnavox 1001, 1019, 1096 Marantz 1096 Mitsubishi 1002, 1025, 1081 Panasonic 1000, 1045, 1046 Philips 1001, 1019, 1089, 1090, 1091, 1092, 1093, 1094, 1096...

  • Page 167: Vcr Device Codes

    Codes for Remote Control Recording Device Buttons Brand Code(s) Mitsubishi 1081 Panasonic 1000, 1045, 1046 Philips 1089, 1091, 1092, 1093, 1094 Pioneer 1016, 1085 Samsung 1000, 1010 Sony 1050, 1053, 1054 Toshiba 1086 Zenith 1027 VCR Device Codes Brand Code(s) Bush 1097, 1111, 1117, 1119, 1124 Changhong...
  • Page 168 Administrator’s Guide for Polycom HDX Systems Brand Code(s) Mitsubishi 1097, 1103, 1105, 1109, 1110, 1111, 1124, 1129, 1150 1100, 1101, 1102, 1103, 1109, 1110, 1112, 1143 Panasonic 1100, 1114, 1115, 1161, 1121, 1134, 1139, 1146, 1133 Philips 1097, 1100, 1111, 1115, 1122, 1126, 1128...

  • Page 169: Pvr Device Codes

    Codes for Remote Control Recording Device Buttons PVR Device Codes Brand Code(s) 1164 Alienware 1164 CyberPower 1164 Dell 1164 DirecTV 1126 Gateway 1164 Hewlett Packard 1164 Howard Computers 1164 1164 Hughes Network Systems 1126 Humax 1126 Hush 1164 iBUYPOWER 1164 1141 Linksys 1164...
  • Page 170 Administrator’s Guide for Polycom HDX Systems Brand Code(s) Systemax 1164 Tagar Systems 1164 Thomson 1125, 1156 Tivo 1122, 1123, 1125, 1126, 1127, 1128, 1156 Toshiba 1130, 1132, 1164 Touch 1164 Viewsonic 1164 Voodoo 1164 ZTGroup 1164 D - 6...

  • Page 171: E Multipoint Dialing Speeds

    Multipoint Dialing Speeds The following table shows the maximum allowable dialing speeds for the number of sites, including the main site, in a call. With BRI Lines With T1 PRI Lines With E1 PRI Lines H.323/SIP Max Speed for Max Speed for Number of Number Each Site in...
  • Page 172 Administrator’s Guide for Polycom HDX Systems With BRI Lines With T1 PRI Lines With E1 PRI Lines H.323/SIP Max Speed for Max Speed for Number of Number Each Site in Max Speed for Max Speed for Each Site in kbps...

  • Page 173: Regulatory Notices

    Regulatory Notices Important Safeguards Read and understand the following instructions before using the system: • Close supervision is necessary when the system is used by or near children. Do not leave unattended while in use. • Only use electrical extension cords with a current rating at least equal to that of the system. •...
  • Page 174 Sublicense Agreement without Polycom’s prior consent. Title to all Subject Programs shall at all times remain and vest solely with Polycom, Inc. and its licensors. Buyer acknowledges Polycom’s claim that the Subject Programs are its trade secret and confidential property, and shall treat them as such.
  • Page 175 Authorized Reseller for information about support and service agreements applicable to your product. For information on Polycom service, go to the Polycom web site www.polycom.com, products and services menu, or call 1-800-765-9266, outside the US call 1-408-526-9000, or your local Polycom Office, as listed on the Polycom Web site.
  • Page 176 This equipment may not be used on a coin service or party line. If you experience trouble with your Polycom HDX system, disconnect it from the telephone line to determine if the registered equipment is malfunctioning. For repair or warranty information, please contact Polycom Inc. at 1-888-248-4143 or 4750 Willow Road, Pleasanton, CA 94588-2708, USA.
  • Page 177 EEA Regulatory Notices CE Mark R & TTE Directive This Polycom HDX system has been marked with the CE mark. This mark indicates compliance with EEC Directives 89/336/EEC, 73/23/EEC 1999/5/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough UK SL1 4DX.
  • Page 178 Administrator’s Guide for Polycom HDX Systems Regulatory Notices Regulatory Notices - 6...
  • Page 179 CE Mark LVD and EMC Directive This Polycom HDX system has been marked with the CE mark. This mark indicates compliance with EEC Directives 89/336/EEC and 73/23/EEC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough UK SL1 4DX, UK.
  • Page 180 Administrator’s Guide for Polycom HDX Systems Regulatory Notices - 8...

  • Page 181: Index

    4-7 levels 7-3, 8-5 data rate (call statistics) 11-4 limiting 1-4, 6-5, 7-3, 7-4, 8-2, 8-3, 8-4, 8-5 guidelines for using Polycom microphones 4-1 remote 1-4, 8-3 meter test 11-6 adapter, null modem 5-8 meters 4-7, 4-8, 4-9, 4-10...
  • Page 182 2-27 configuring 2-22 history, See Call Detail Report (CDR) enabling 2-22 ISDN voice-only, enabling 2-24 browser, configuring to use Polycom HDX web mixed, allowing 6-2 interface 9-1 preferences, configuring 2-24 burn-in preventing on monitors 3-9 progress indicators 12-7, 12-8...
  • Page 183 3-7 providing by modem 5-7 multipoint calls 3-8 providing by Telnet session 5-9 NAT 2-13 providing using Polycom HDX web interface network, using the setup wizard 1-4 PIP 3-3 providing using the web interface 5-9 PRI 2-17, 2-18, 2-19...
  • Page 184 Administrator’s Guide for Polycom HDX Systems Confirm Directory Additions Upon Call diagnostics Disconnect (setting) 6-6 system log 11-11 Confirm Directory Deletions (setting) 6-6 Dial 1+ for all USA Calls (setting) 7-1 Connect to my LAN (setting) 2-2 dialing last number dialed 7-5...
  • Page 185 2-5 Enable Phantom Power (setting) 4-7 Gatekeeper (screen) 2-5 Enable Polycom Microphones (setting) 4-6 Gatekeeper IP Address (setting) 2-5 Enable Polycom StereoSurround (setting) 4-6, 4-9 gateway call speed prefix/suffix 2-7 Enable PVEC (setting) 2-11 calling through 2-27 Enable Remote Access (setting) 8-3...
  • Page 186 Administrator’s Guide for Polycom HDX Systems Global Directory indicators allowing system name to be displayed 6-8 call progress 12-7, 12-8 configuring to use 6-8 low battery icon 12-19 copying to local system 6-8 initial system configuration 1-4 displaying 6-8 input formats...
  • Page 187 12-7 displaying contacts on home screen 7-4 Line Termination (read-only setting) 2-19 displaying contacts on the home screen 7-5 integration with Polycom HDX systems 2-9 Local Date and Time (setting) 7-4 registration status 2-9 Localized Name (setting) 6-7...
  • Page 188 Administrator’s Guide for Polycom HDX Systems monitors network aspect ratio, specifying 3-2, 3-3, 3-5, 3-6 conectors A-2 brightness adjustment 3-9 configuring using the setup wizard 1-4 burn-in prevention 3-9, 3-10 congestion message 12-7, 12-19 color balance adjustment 3-10 HD readiness services 2-1 configuring 3-2, 3-10 IP, configuring 2-4–2-13...
  • Page 189 PRI Video Number (setting) 2-18 phone line, connecting 2-22 Primary Camera (setting) 3-17 picture-in-picture, See PIP profiles PING test 11-5 managing with Polycom HDX web interface configuring 3-3 settings that are included 9-3 displaying 3-3 storing on a computer 9-3 troubleshooting 12-10...
  • Page 190 Save Global Directory to System (setting) 6-8 remote management 1-4, 8-3 screen saver requirements logo 7-8 browser, for Polycom HDX web interface 1-4, text 7-8 screen saver output for People+Content IP 5-4 monitor 1 3-2, 3-4, 3-5, 3-6 for using PathNavigator Conference On...
  • Page 191 Index security SIP Settings (screen) 2-8 allowing mixed calls 6-2 site buttons, adding 7-5 controlling remote access 8-3, 9-2 Sites (screen) 7-5 home screen settings 7-4 Sites (setting) 7-5 room monitoring 9-2 siting considerations 1-2, 4-2 Security Mode setting 8-6 SNMP System screen access 7-4 access, controlling 8-3...
  • Page 192 Administrator’s Guide for Polycom HDX Systems Switch Protocol (setting) 2-18 Time Zone (setting) 7-2 system time-out, screen saver 3-7 configuration, initial 1-4 tones 10-1 name 2-4, 2-5 alert 4-6, 7-7 name, displaying 7-4 DTMF 10-1 name, displaying in Simplified Chinese 6-5, 6-6...
  • Page 193 VGA video format 3-2, 3-4, 3-6, 3-15, 3-16 web access, controlling 8-3 video web browser brightness adjustment 3-9 configuring to use Polycom HDX web color balance adjustment 3-10 interface 9-1 data rate (call statistics) 11-4 requirements 1-4 error concealment 2-11...
  • Page 194 Administrator’s Guide for Polycom HDX Systems Index–14...

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