Problems Receiving Faxes - Xerox WorkCentre 6605 User Manual

If the problem persists, go to

Problems Receiving Faxes

Symptoms
The received fax is blank.
The printer answers the call,
but does not accept incoming
data.
The received fax size is
reduced.
Faxes cannot be received
automatically.
If the problem persists, go to
www.xerox.com/office/WC6605support
Causes
There is a problem with the telephone
connection or with the fax machine of
the caller.
The sender loaded the pages
incorrectly.
Not enough memory.
The paper supply in the printer does
not match the document size sent.
The printer is set to receive faxes
manually.
The memory is full.
The telephone line is incorrectly
connected.
There is a problem with the fax
machine of the sender.
www.xerox.com/office/WC6605support
for online support information.
Solutions
Verify that the printer can make clean
copies. If it can, have the caller send
the fax again.
Contact the sender.
If the job contains several graphics,
the printer could not have enough
memory. The printer does not answer
when memory is low. Delete stored
documents and jobs then wait for the
existing job to complete. This
increases available memory.
Confirm the original size of the
documents. Documents could be
reduced based on the available paper
supply in the printer.
Set the printer to automatic reception.
Load paper if it is empty, and then
print the faxes stored in the memory.
Verify the telephone line connection.
If it is disconnected, connect it.
Make a copy to verify that your printer
is operating correctly. If the copy
prints correctly, have the recipient
verify their fax machine is operating
correctly.
for online support information.
WorkCentre 6605 Color Multifunction Printer
Troubleshooting
259
User Guide