Required Information For Inquiries - Fujitsu ETERNUS DX80 S2 User Manual

Chapter 7 Troubleshooting

7.2 Required Information for Inquiries

7.2 Required Information for Inquiries
Before contacting your maintenance engineer when trouble occurs, prepare the following information: For
details on the maintenance service, refer to
●
The model name and the serial number of the ETERNUS DX Disk storage system
This information can be checked by using a device ID label, ETERNUS Web GUI, or ETERNUS CLI.
ETERNUS Web GUI screen
ETERNUS CLI ("show enclosure-status" command)
CLI> show enclosure-status
Enclosure View
Name
Model Upgrade Status
Model Name
Serial Number
:
●
Details about the trouble, any actions taken, and the results of these actions.
●
The devices that are connected to the ETERNUS DX Disk storage system
- The models of the server and network devices
- The power synchronized unit model
- The UPS model
●
Log/dump information for the ETERNUS DX Disk storage system
When your maintenance engineer asks for the log/dump information of the ETERNUS DX Disk storage
system, obtain the required log/dump information using the log/dump collection function of ETERNUS Web
GUI.
Refer to "ETERNUS Web GUI User's Guide" for how to obtain this information.
ETERNUS DX80 S2/DX90 S2 Disk storage system User's Guide -Operation-
"6.4 Maintenance Service" (page
Model name-Serial number
[ETERNUS DX90 S2]
[Upgraded]
[ETxxxxxx]
[xxxxxxxxxx]
102
Copyright 2013 FUJITSU LIMITED
95).
Device ID label
MODEL. ETxxxxx
SERIAL. xxxxxxxxxx
Model name
Serial number
Model name
Serial number
P3AM-4842-12ENZ0