Required Information For Inquiries - Fujitsu ETERNUS AF S3 Series Basic Operation Manual

6. Troubleshooting

Required Information for Inquiries

Required Information for Inquiries
Before contacting your maintenance engineer when trouble occurs, prepare the information that is shown
below. For details on the maintenance service, refer to
●
The Model Name and the Serial Number of the ETERNUS AF
This information can be checked by using a device ID label, ETERNUS Web GUI, or ETERNUS CLI.
ETERNUS Web GUI screen
ETERNUS CLI ("show enclosure-status" command)
Output example for the ETERNUS AF250 S3
CLI> show enclosure-status
Enclosure View
Storage System Name
Model Name
Serial Number
:
●
Details about the Trouble, Any Actions Taken, and the Results of These Actions
●
The Devices That Are Connected to the ETERNUS AF
• The models of the server and network devices
The power synchronized unit model
•
The UPS model
•
●
Log/Dump Information of the ETERNUS AF
When your maintenance engineer asks for the log/dump information of the ETERNUS AF, obtain the required
log/dump information using the log/dump collection function of ETERNUS Web GUI.
For details on obtaining the log/dump information, refer to "ETERNUS Web GUI User's Guide".
"Maintenance Service" (page
Model name - Serial number el name - Serial number
[ETERNUS AF250 S3]
Model name
[ETxxxxxx]
[xxxxxx]
66
Device ID label
MODEL. ETxxxxx
SERIAL. xxxxxxxxxx
Serial number
57).
Model name
Serial number
Operation Guide (Basic)