Required Information For Inquiries - Fujitsu ETERNUS DX500 S4 Operation Manual

7. Troubleshooting

Required Information for Inquiries

Required Information for Inquiries
Before contacting your maintenance engineer when trouble occurs, prepare the information that is shown be-
low. For details on the maintenance service, refer to
●
The Model Name and the Serial Number of the ETERNUS DX
This information can be checked by using a device ID label, ETERNUS Web GUI, or ETERNUS CLI.
ETERNUS Web GUI screen
ETERNUS CLI ("show enclosure-status" command)
Output example for the ETERNUS DX500 S3
CLI> show enclosure-status
Enclosure View
Storage System Name
Model Upgrade Status
Model Name
Serial Number
:
●
Details about the Trouble, Any Actions Taken, and the Results of These Actions
●
The Devices That Are Connected to the ETERNUS DX
The models of the server and network devices
•
The power synchronized unit model
•
The UPS model
•
●
Log/Dump Information of the ETERNUS DX
When your maintenance engineer asks for the log/dump information of the ETERNUS DX, obtain the required
log/dump information using the log/dump collection function of ETERNUS Web GUI.
For details on obtaining the log/dump information, refer to "ETERNUS Web GUI User's Guide".
FUJITSU Storage ETERNUS DX500 S4/DX600 S4, ETERNUS DX500 S3/DX600 S3 Hybrid Storage Systems Operation Guide (Basic)
Model name - Serial number
[ETERNUS DX500 S3]
[Not Upgraded]
[ETxxxxxx]
[xxxxxx]
Copyright 2018 FUJITSU LIMITED
"Maintenance Service" (page
Device ID label
MODEL. ETxxxxx
SERIAL. xxxxxxxxxx
Model name
Serial number
77
68).
Model name
Serial number
P3AM-7742-12ENZ0