Required Information For Inquiries - Fujitsu Eternus DX80 S2 User Manual

Chapter 7 Troubleshooting

7.2 Required Information for Inquiries

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When the server does not recognize the volumes
Check the following points: If none of these resolve the problem, leave the ETERNUS DX Disk
storage system alone and contact your maintenance engineer.
• Check the status of the ETERNUS DX Disk storage system and other devices such as
network devices connecting the server and the ETERNUS DX Disk storage system, and
ensure that there are no problems with the power supply.
• Check if an error occurs in a path by using a path management tool such as ETERNUS
Multipath Manager. Refer to the relevant manuals and take the required actions.
7.2 Required Information for Inquiries
Before contacting your maintenance engineer when trouble occurs, prepare the following infor-
mation: For details on the maintenance service, refer to
• The model name (MODEL) and the serial number (SER.NO.) of the ETERNUS DX Disk
storage system
This information can be checked by the Manufacturer's label, the ETERNUS Web GUI
screen, or ETERNUS CLI.
ETERNUS Web GUI screen
ETERNUS CLI ("show enclosure-status" command)
ETERNUS DX80 S2/DX90 S2 Disk storage system User's Guide -Operation-
CLI> show enclosure-status
Enclosure View
Name
Model Upgrade Status
Model Name
Serial Number
:
Copyright 2011 FUJITSU LIMITED
"6.4 Maintenance Service" (page
Manufacturer's label
MODEL.
SERIAL.
Model name-Serial number
[ETERNUS DX90 S2]
[Not Possible]
Model name
[ETxxxxxx]
[xxxxxxxxxx]
Serial number
88
Model name
ETxxxxxx
xxxxxxxxxx Serial number
P3AM-4842-01ENZ0
81).