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Errors and troubleshooting
Configuration files
The VPN Concentrator saves the current boot configuration file ( CONFIG ) and its predecessor
( CONFIG.BAK ) as files in flash memory. These files may be useful for troubleshooting. See
Administration | File Management | Files
VPN Concentrator Manager errors
These errors may occur while using the HTML-based VPN Concentrator Manager with a browser.
Browser Refresh / Reload button logs out the Manager
Problem
You clicked the
Refresh
button on the
browser's navigation
toolbar, and the
Manager logged out.
The main login screen
appears.
Browser Back or Forward button displays an incorrect screen or incorrect data
Problem
You clicked the Back
or Forward button on
the browser's
navigation toolbar, and
the Manager displayed
the wrong screen or
incorrect data.
A-2
Possible cause
• To protect access
or Reload
security, clicking
Refresh / Reload
the browser's
toolbar
automatically logs
out the Manager
session.
Possible cause
• To protect security
and the integrity of
data entries,
clicking Back or
Forward
browser's toolbar
deletes pointers and
values within the
Manager.
for information on managing files in flash memory.
Solution
Do not use the browser's navigation toolbar
buttons with the VPN Concentrator Manager.
on
Use only the Manager's Refresh button where it
appears on a screen.
We recommend that you hide the browser's
navigation toolbar to prevent mistakes.
Solution
Do not use the browser's navigation toolbar
buttons with the VPN Concentrator Manager.
Navigate using the location bar at the top of the
Manager window, the table of contents in the left
on the
frame, or links on Manager screens.
We recommend that you hide the browser's
navigation toolbar to prevent mistakes.
VPN 3000 Concentrator Series User Guide
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