Mailbox Information And Statistics - Toshiba Strata CIX Programming Manual

System Reports
Reports

Mailbox Information and Statistics

This group of reports contains the statistical information for each configured voice mail mailbox.
The group consists of the following reports:
•
Mailbox Calling Statistics – Provides calling statistics. Useful for monitoring call processing
statistics of all mailboxes in the system.
•
Mailbox Usage Summary – Contains statistics for individual mailbox usage. Total time
(minutes) a mailbox is logged on to the system and total time (minutes) a mailbox is accessed
from the caller Main Menu.
•
Mailbox Info and Status – Provides individual mailbox information and status in detail.
•
Mailbox Message Statistics – Contains essential information related to a mailbox's messages.
Mailbox Calling Statistics Report
Figure 12-33 Mailbox Calling Statistics Report Screen
Table 12-4 Mailbox Calling Statistics Report Fields
F
IELD
Mailbox
No Answer
Busy
Transfer to Operator
Transfer to Extension
Abandons
12-6
D
ESCRIPTION
Mailbox number.
Number of times messages left in the mailbox due to no answer.
Number of times messages left in the mailbox due to busy.
Number of times callers were transferred to the operator for assistance, either due
to time out or caller pressing "0."
Number of times the callers entered another mailbox or extension.
Number of times callers hung up after reaching the mailbox extension without
leaving a message, transferring to an operator or calling another extension.
Strata CIX Voice Mail Programming 01/07