Toshiba Strata CIX Programming Manual page 118

Voice Processing
Mailbox Editor Screens
Table 4-6 Chains/Groups/Fax Tab Screen Fields (continued)
F
IELD
Chain done
Parameter
Chain RNA
Parameter
Chain busy
4-32
D
ESCRIPTION
Conditions that create loops include:
The most common condition is usually triggered by no caller DTMF action
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followed by a hang up.
For the following explanation assume that the reserved mailboxes are set to
their default values.
Operator Mailbox 0
Company Greeting Mailbox 990
System Administrator Mailbox 999
By default, if there is no caller DTMF action, all voice mail mailboxes return to the
Instructional Greeting for Mailbox 990. At sys_dtmf_gate, voice mail asks the caller
to say "yes" if he would like to transfer to the Operator. If voice mail detects any
verbal response, voice mail transfers the caller to the extension for the Operator
Mailbox 0. If there is no response, voice mail disconnects the caller. This is normal
operation for Stratagy.
Some applications require sys_dtmf_gate to be False, so there is no query from the
caller. But even if the gate is False, the Done chain for Operator Mailbox 0 is by
default set to the System Administrator Mailbox 999 (Mailbox 999 defaults to
disconnect, H).
Programming one or more mailbox Done chains to loop back to the same
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mailboxes causes voice mail ports to lock up. For example; do not program
Mailbox 200 Done chain to Mailbox 200. And, do not program Mailbox 200
Done chain to Mailbox 201 and Mailbox 201 Done chain to Mailbox 200, etc.
Instructs voice mail where to send a caller who remains on the line after leaving a
message or after listening to an announcement only mailbox.
Possible values: <Default>, applications found in field's drop-down menu.
Default: <Default> (returns to instructional greeting of mailbox that answers the
port)
Associated parameter for the Done application. This field can be a mailbox number
where voice mail sends the caller who remains on the line after leaving the
message or after listening to the announcement of this mailbox.
This field can contain alphanumeric characters. If set to blank, voice mail uses the
instructional greeting of the mailbox that answers the port.
Possible values: blank, mailbox number, variables required by application
Default: blank
Instructs voice mail where to send a caller when there is a RNA at this mailbox's
extension. Defining an RNA chain enables voice mail to control extension hunting.
Possible values: RECORD, applications found in field's drop-down menu
Default: RECORD
Associated parameter for the RNA application. This field can be a mailbox number
where voice mail sends the caller who remains on the line after returning from RNA
at this mailbox extension.
This field can contain alphanumeric characters. If set to blank, voice mail references
the current mailbox number if the application requires one to be defined.
Possible values: blank, mailbox number, variables required by application
Default: blank
Instructs voice mail where to send a caller when this mailbox's extension is Busy.
Possible values: RECORD, applications found in field's drop-down menu
Default: blank
Strata CIX Voice Mail Programming 01/07