Voice Mail Menu; Defined User Agents - Toshiba Strata CIX Programming Manual

Voice Processing
User Agent(s)

Voice Mail Menu

The Voice Mail Menu is available from the eManager Menu, Advanced Configuration and offers
the following options:
Figure 4-1
Stratagy's design revolves around user mailboxes. How a user mailbox has been customized
determines what a caller hears and is able to do. For example, if Mailbox 990 contains the initial
company greeting, a caller accessing Mailbox 990 hears the greeting recorded as the greeting for
Mailbox 990.

Defined User Agents

Stratagy ES comes with several defined User Agents. Each of the following User Agents have been
defined by Toshiba to perform a specific function.
User Agent 900: ASR Auto Attendant default User Agent – ASR Automated Attendant default
User Agent.
User Agent 988: Direct Send Fax –User Agent used to send fax messages to other voice mail
users. See the Stratagy ES User Guide for details on using this User Agent.
Note
User Agent 989: AMIS Loopback – User Agent used by other AMIS nodes for testing the
network. Any AMIS message directed to this User Agent is sent back to the sender, if accessible to
Stratagy. By default, the User Agent is disabled. See the voice mail system configuration parameter
sys_amis_ltm under
User Agent 998: Direct Send Voice – Direct Send Voice User Agent for all ports. Voice mail
records a message for a mailbox number without having to execute the Extension field and/or hear
the mailbox's greeting. This is particularly useful for an Operator transferring directly to voice mail.
4-2
Mailboxes
User Agents
Mailbox COS
Distribution List
IVR
AMIS Gateway
AMIS Proxy
VPIM Gateway
VPIM Proxy
Direct Send Voice
Direct Send Fax
1. See Chapter 9 — Interactive Voice Response (IVR)
2. See Chapter 10 — Advanced Integrations and Applications
Agents.
3. See Chapter 5 — Fax Server
eManager Menu — Voice Mail Submenu
This feature is not currently supported.
"AMIS User Agents" on page 10-5
Mailbox/COS Editor Menu:
User Mode Options
AA Options
1
Chains/Groups/Fax
2
Menus
2
Info (not on COS)
2
Auto
2
Notify
Unified Messaging
3
ASR Auto Attendant
for information on IVR User Agents.
for information on Direct Send Fax User Agents.
.
7206
for information on AMIS and VPIM User
Strata CIX Voice Mail Programming 01/07