Chapter 9 - Interactive Voice Response (Ivr); Ivr User Agents - Toshiba Strata CIX Programming Manual

Interactive Voice Response (IVR)
The Interactive Voice Response (IVR) Feature Group can relay specific computer database
information to callers over the telephone based on an individual's unique input from the touchtone
dial pad. Database information can reside on the IVR system's hard drive or in an external database.
A voice mail IVR application script is customized so that callers can get the information they need
anytime that data is available. Information received from the database, can be spoken back to the
caller in a number of different ways: date, time, dollars and cents, numbers or predetermined
phrases.
This chapter gives instructions on using the IVR User Agent and IVR Alias Editor functions.

IVR User Agents

A User Agent is defined as an automated object in the system that represents and processes calls on
behalf of a user. For the IVR Application Suite, the IVR User Agent is defined as a company or
department who authorized an application to run.
Notes
•
Only an Administrator or higher level user can create/delete/edit a User Agent.
•
IVR User Agent is not Class of Service (COS) dependent.
Figure 9-24 IVR Screen
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