Automatic Speech Recognition (Asr) Automated Attendant (Aa); Unified Messaging (Um) - Toshiba Strata CIX Programming Manual

Overview
Feature Groups
Automatic Speech Recognition (ASR) Automated Attendant
(AA)
Note
Automatic Speech Recognition (ASR) is the term for recognizing human speech. It is used to create
a more natural way of interacting with machines.
The ASR AA Feature Group supports up to 250 names in its directory, and comes with a User Login
and Quick Message feature.
The ASR Feature Group comes with two channels of ASR resources.
Important!
•
Ports that are configured for ASR AA can only accept inbound voice mail integration using
Simplified Message Desk Interface (SMDI). Dual Tone Multi-frequency (DTMF) in-band
integration is not supported on these ports. If DTMF integration is necessary, additional ports
not configured for ASR Auto Attendant are required.
•
Ports configured for ASR AA cannot perform Fax Tone Detection.
The Stratagy ES' Media Application Server provides the processing power required for the ASR
Feature Group, no additional speech-related hardware is required. A maximum capacity of eight
channels of ASR can be invoked simultaneously.

Unified Messaging (UM)

Note
Stratagy ES integrates with e-mail servers to insert voice messages into an e-mail client in-box.
Stratagy ES provides two Unified Messaging client solutions, Microsoft
and Internet Protocol (IP) Integration.
For a complete Unified Messaging solution, the Voice Mail Application must also be equipped with
the Fax Server Feature Group (feature to be added later) and boards, if required.
Microsoft Outlook Integration
Stratagy ES has a proprietary integration designed to work with Microsoft Outlook. With this
proprietary integration, voice messages are displayed along with e-mail messages in the Outlook
Inbox screen.
When a voice message is selected, a Toshiba designed edit screen is automatically presented that
enables voice playback through the multimedia speakers of the user's PC, or if desired, through the
user's telephone.
When a fax message (fax feature to added later) is selected, a preloaded fax viewer software is
launched with the fax image loaded. The fax viewer software can be any Tagged Image File Format
(TIFF) format compatible software of the user's choice.
This integration does not require Microsoft Exchange as the e-mail server. Any e-mail
server/service that is compatible with the Simple Message Transport Protocol (SMTP), Post Office
Protocol version 3 (POP3) or Internet Message Access Protocol 4 (IMAP4) Internet protocols is
supported.
1-4
See Chapter 6 – Automatic Speech Recognition (ASR)
feature.
See Chapter 7 – Unified Messaging (UM)
for complete details on this
for details on this feature.
®
Outlook
Strata CIX Voice Mail Programming
®
Integration
01/07