Troubleshooting Operational Problems; Getting Started; System Power - Intergraph Zx10 5U System Manual

5

Troubleshooting Operational Problems

Use this chapter to identify and resolve some common basic system problems.

Getting Started

If your system is not functioning properly, first do the following:
Verify the system's power state and ensure the system is properly connected to AC power.
See Chapter 1, "Setting Up the Hardware," and Chapter 4, "Operating the System."
Ensure the data and power cables are properly connected to any external peripheral devices.
Ensure the data and power cables are properly connected to all internal peripheral devices.
If you cannot resolve the problem or if the instructions in the following sections direct you to do
so, contact Intergraph Computer Systems for further help. See the Preface of this document for
information about contacting Intergraph Computer Systems. Refer to the documentation delivered
with various peripheral devices for troubleshooting help if there are problems these devices.
The following chapters in this document contain information and instructions that may be helpful
when carrying out troubleshooting procedures and attempting to apply solutions.

System Power

Fails to power on
Reason
System is not at full power (Power LED
lights amber).
System will not awaken from "suspend"
state.
Power cord is not connected.
Power is not available at the AC power
outlet.
Internal power cables are not connected.
Power cord is faulty.
Solution
Press the Power button to attempt to apply full
power. The Power LED lights green when the
system is at full power.
Verify that Automatic Shutdown Utility (
is installed. If not, turn system power off and then on
again. If so, use the Power Down the Computer
option. See Chapter 4 and Chapter 6.
Verify the power cord is connected to the power
receptacle.
Verify power is available at the AC power outlet.
Test the outlet with a known working device.
Open the base unit and ensure all power cables are
connected.
Replace power cord.
35
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SHUTDOWN