Page 1 InterServe 8000 System Setup November 1997 DHA023110...
Page 2 The software discussed in this document is furnished under a license and may be used or copied only in accordance with the terms of the license. No responsibility is assumed by Intergraph for the use or reliability of software on equipment that is not supplied by Intergraph or its affiliated companies.
Page 3 FCC/DOC Compliance This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy.
Page 5: Table Of Contents
Learning About System Ergonomics ................... xi Finding Intergraph on the Internet ..................xi Getting Telephone Support ....................xii Using the Intergraph Bulletin Board Service ..............xii Using the Intergraph FAXLink ..................xiii 1 Installing the System ...................... 1 Before You Begin......................... 2 Understanding Power Requirements..................
Page 6 3 Configuring the System....................33 Configuring the Video Display ...................34 Changing the Default Video Display Driver ............34 Correcting Video Display Problems...............34 Installing MegaRAID Power Console Software..............35 Configuring Additional Drives for the RAID Disk Array ............36 Basic RAID Hardware Information ...............36 Standard RAID Disk Drives Configuration ............37 Additional RAID Disk Drives Configuration............39 Ensuring Correct PC Card Hard Disk Operation ..............40 Installing and Configuring LanSafe UPS Software ..............41...
Page 7 Change the Ambient Heat Threshold ..............67 View the State of the System Monitor Firmware when Last Rebooted....68 Manually Reboot the System Monitor Firmware........... 68 RAID Section Menus ......................68 Turn Off the RAID Alarm ..................69 View RAID Confguration Information ..............70 View the Last POST Results.................
Page 8 viii Incorrect number of processors display..............100 Total amount of memory does not display ............101 DMA bus timeout message displays ..............101 I/O card parity error message displays ..............101 “Invalid configuration information for SLOT XX” message displays....101 “Battery voltage low” message displays...............102 Floppy disk drive is not recognized ..............102 CD-ROM drive is not recognized ................102 LCD Screen Remains Blank and Alarm Continuously Sounds......102...
Page 9: Preface
Windows NT Setup, and using the Welcome dialog. Chapter 3, “Configuring the System,” describes configuring the system with Windows NT Server and other software provided by Intergraph. Chapter 4, “Using the System,” describes how to start, stop, and restart the system. It also describes how to use the system alerts, LCD screen, system status menus, RAID section menus, and the status LEDs.
Page 10: Document Conventions
System features System controls and connections Intergraph customer support To view the System Introduction, select System Introduction in the Intergraph Welcome dialog. You can also view the System Introduction by opening the file in the SYSINTRO directory on your system.
Page 11: Learning About System Ergonomics
Participate in the Intergraph Customer Forum (ICF), a bi-directional gateway to the USENET newsgroup comp.sys.intergraph. Anything posted to that group or sent to comp-sys-intergraph@ingr.com is emailed to all subscribers. Incoming email messages are also posted to the newsgroup. You can subscribe to the ICF via Intergraph Online.
Page 12: Getting Telephone Support
A brief description of the question or problem. Using the Intergraph Bulletin Board Service Available 24 hours a day, 7 days a week, the Intergraph Bulletin Board Service (IBBS) is an electronic forum for Intergraph customers to exchange information with Intergraph's technical and marketing staff, and with other Intergraph customers.
Page 13: Using The Intergraph Faxlink
System Operator (Sysop) at 1-205-730-1413. Using the Intergraph FAXLink Use the Intergraph FAXLink to get technical support information by fax 24 hours a day, 7 days a week. From a touch-tone phone or fax machine phone: Call 1-800-240-4300 to get new user instructions, an index listing of available documents, and an overview of the categories of available information.
Page 15: Installing The System
1 Installing the System Follow the instructions in this chapter to set up an InterServe 8000 in a stand-alone deskside configuration or install it into an Intergraph rack. Before You Begin......................2 Understanding Power Requirements................2 Unpacking the Equipment ..................... 3 Placing the System......................
Page 16: Before You Begin
Do not push on or lean against the rack. The front and side stabilizer feet must be extended at all times. WARNING Do not install the InterServe base unit into a non-Intergraph rack. The Intergraph rack is designed to support the weight of the base unit, and specially-designed shelves from Intergraph must be used to mount the base unit into the rack.
Page 17: Unpacking The Equipment
Parts box -- contains the keyboard, mouse, and keys (one for system power switch and another for the drive access door); Windows NT Server operating system (compact disks, floppy diskettes, and documentation); Intergraph system software (diskettes); label sheets for disk drives; and documentation.
Page 18: Placing The System
If you ordered a monitor from Intergraph, it is shipped separately from the base unit pallet. Its carton contains the monitor, the monitor AC power cord, the video cable, and monitor documentation.
Page 19: Setting Up The Deskside System
Setting Up the Deskside System Intergraph ships the system with a stabilizer plate mounted on the bottom of the system. This plate is designed so that two or more systems can stand side-by-side with minimal space between them, as shown in the following figure.
Page 20: Installing The System Into A Rack
Installing the System into a Rack Prepare the System The system can be installed only in Intergraph’s 17 U and 40 U racks. To prepare the base unit for rack installation: 1. Place the pallet close to the equipment rack.
Page 21 Screw (each corner) Stabilizer Plate NOTE The four holes from which the screws were just removed are the same holes used to secure the base unit to the sliding shelf. 5. Set the unit upright 6. Install the sliding shelves and other rack mounting hardware as described in Rack Support Hardware Installation.
Page 22: Install The System
Install the System This section describes the installation of the server base unit into an Intergraph 40 U or 17 U rack. To keep the rack from moving, ensure the front and side stabilizers are fully engaged and the feet are lowered to the floor before installing equipment into the rack.
Page 23 3. Pull the shelf out until it locks in the extended position. The rear edge of the shelf should clear the front of the rack by two inches, as shown in the following figure. WARNING The shelf must be fully extended before setting the base unit on it. Mounting Hole (Four Total) Locking...
Page 24 6. Secure the base unit to the shelf by installing four screws up through the bottom of the shelf into the base unit. To prevent the base unit from falling, one person should support the base unit while the other installs the screws. 7.
Page 25: Connecting The Cables
Connecting the Cables All cable ports on the base unit and other Intergraph equipment are keyed or molded and clearly labeled to ensure proper cable attachment. If a cable is not attaching easily, ensure that you are aligning the cable connector correctly with the port.
Page 26 To connect the cables: 1. Connect the cables for the keyboard and pointing device to their ports on the I/O connector panel. Refer to the following figure. 2. Connect the video cable from the monitor to the video port on the I/O connector panel. Video Parallel Keyboard...
Page 27 4. Connect the system power cord to the AC receptacle on the base unit, as shown in the following figures. For dual power supplies: AC Receptacle Power Supplies...
Page 28: Installing Disk Drives
For single power supply: Power Supply Receptacle 5. If using an AC distribution box or UPS, connect its power cord to the facility power outlet. NOTE The UPS starts automatically when its power cord is connected to the power outlet. Refer to the UPS documentation for more details.
Page 29 The following figure shows the disk section door and door lock on the system. Disk Section Door Door Lock The disk drive boxes can hold up to four disk drives. Depending on the configuration, the system is RAID or non-RAID system. The RAID system uses a 2-channel AMI RAID controller to provide RAID capabilities such as disk striping, mirroring, and redundancy.
Page 30: Install And Label The Disk Drives
Each disk drive has a label affixed to the front. The left side of the disk drive label identifies the disk drive size (in GB). The label has blank spaces for the numbers to indicate the adapter (ADP), channel (CH), and SCSI ID (ID). Standard disk drives include values for the adapter, channel, and SCSI ID filled in.
Page 31 Slot 8 Slot Guides Drive Connector Port Slot 1 2. Remove the disk drives from the drive boxes. 3. Do the following when inserting drives into the slots: Extend the latching clips on the drive and align the rails on the side of the drive with the slot guides.
Page 32 4. Locate and install the boot drives (those with the completed labels). Install the RAID boot drives into slots 1, 2, and 3 of the disk section, as shown in the following figure. Slot 8 Slot 7 x GB Slot 6 x GB Slot 5 x GB...
Page 33 6. Label the remaining disk drives as follows. A drive labeling sheet is included in the parts box. Note carefully how the drives should be labeled for each slot. Label RAID disk drives with ADP, CH, and ID numbers as shown in the following figure.
Page 34: Additional Information
GB Additional Information The RAID system boot drives are configured at Intergraph using the MegaRAID utilities. Additional disk drives supplied with the system are not formatted or configured. You must configure these drives after configuring system software to make them usable to the system.
Page 35: Checking The System
Use the System in its Default Setup If you want to get going with Intergraph’s default setup, go to Chapter 2 to start the system and go through Windows NT Setup. If you start the system, and then turn it off before completing the instructions in Chapter 2, you will have to reload the operating system and system software.
Page 36: Reload The Operating System
Reload the Operating System Intergraph installs the operating system through Phase 1 of the Windows NT Setup process. Phase 2 involves establishing a domain name, determining a security role, and setting up user accounts. If you want to reload the operating system and system software, instead of completing Phase 2 of Setup, refer to Chapter 7.
Page 37: Setting Up The System Software
2 Setting Up the System Software This chapter provides instructions for setting up the system software for the server. Preparing for Setup ..................... 24 Starting the System ..................... 25 Going Through Setup....................26 Using the Welcome Dialog..................27 Creating Backup Diskettes................27 Creating an Emergency Repair Disk ..............
Page 38: Preparing For Setup
“Installing System Software.” Before you begin, have the following available: Microsoft’s Start Here document. Documentation for any expansion boards purchased from Intergraph. Several blank, formatted diskettes to create backup diskettes containing system software. Intergraph backup diskettes delivered with your system.
Page 39: Starting The System
If your system will be acting as a backup domain controller or domain server, username and password of an authorized domain administrator account: __________________________________ NOTE Determine the security role for your server before beginning system configuration. You cannot change a server to a domain controller without reinstalling Windows NT Server. A domain controller maintains security policy and performs user authentication for a domain.
Page 40: Going Through Setup
Keyswitch RESTART Going Through Setup The first time you start the system, it boots to the Microsoft End User License Agreement (EULA) screen. After you read and accept the EULA, Setup continues. Follow the on- screen instructions to complete the Setup process. Take the default settings provided by Setup, except as noted below: Allow Setup to configure the network only if you have an installed network adapter, and the system is connected to the network.
Page 41: Using The Welcome Dialog
After Setup is complete and the system is restarted, you should log into the system and display the Intergraph Welcome dialog. The Welcome dialog is available from the operating system Start menu or from an icon on the operating system desktop. Several actions are available from the Welcome dialog.
Page 42 If QFE update software is shipped with the system, you should create a QFE backup diskette for use if you have to reinstall the operating system. Version Manager also lets you query Intergraph to determine the installation status of drivers and software applications installed on your system. Refer to Version Manager Help for...
Page 43: Creating An Emergency Repair Disk
Click the System Introduction tab and then click the button to display the System Introduction. This online document, in Windows Help 4.0 format, covers such subjects as system features, controls, connections, and Intergraph customer support. Review this information to quickly familiarize yourself with your new computer system. NOTE...
Page 44: Finding Customer Support Information
Preface of this document. About InterSite Click the InterSite button on the Intergraph Welcome dialog to display InterSite Manager. InterSite Manager is a common starting point for all InterSite software products installed on your system. These include Watchdog, Hardware Monitor, DMI (Desktop Management Interface), and the ECC Memory Monitoring Utility.
Page 45 If Watchdog finds any of these items in the event logs, it does the following: Displays system, message, and other information in the event list area on the Watchdog window on your system. If configured to do so, performs an action based on the time stamp of the event and the level of the event.
Page 46: What's Next
See the file delivered with the Hardware Monitor program and Hardware README Monitor Help for more information on using the Hardware Monitor and changing Hardware Monitor settings. Using DMI Console The Desktop Management Interface (DMI) is a technology standard that enables the effective management of personal computers (PCs).
Page 47: Configuring The System
3 Configuring the System Follow the instructions in this chapter to configure the InterServe 8000 for use. Configuring the Video Display..................34 Changing the Default Video Display Driver ..........34 Correcting Video Display Problems............... 34 Installing MegaRAID Power Console Software............35 Configuring Additional Drives for the RAID Disk Array ..........
Page 48: Configuring The Video Display
Changing the Default Video Display Driver After configuring the video display and restarting the system, you should configure the system to use the Intergraph video display driver by default. To change the default video display driver: 1. Open System in the Windows NT Control Panel. The System dialog displays.
Page 49: Installing Megaraid Power Console Software
A multi-sync monitor is selected, but a graphics display device with different video timings (such as an Intergraph InterVue monitor) is connected to the system. Select the appropriate monitor type as described previously. The monitor selection set by the MGA Monitor application is inappropriate for the monitor connected to the system.
Page 50: Configuring Additional Drives For The Raid Disk Array
This section describes the RAID hardware used in the system, explains the standard RAID disk configuration, and provides guidelines to configure additional RAID drives. The standard RAID hardware is pre-configured by Intergraph before shipment. The following information is provided to help you understand how RAID is implemented, which should be valuable if you need to configure additional RAID hardware.
Page 51: Standard Raid Disk Drives Configuration
ID means the identification number of the drive in the slot. NOTE When the standard disk drives are configured by Intergraph (as described below), they assume the SCSI ID number of the RAID section slot. The RAID section is connected to the RAID controller by internal SCSI cables.
Page 52 All three drives in the disk section are packed as one logical drive (via MegaRAID Power Console). This makes the drives in the system appear as one partition in Windows NT Disk Administrator. 4 GB disk drives result in a 12 GB partition (8 GB partition if the RAID Level is set to RAID 3 or RAID 5).
Page 53: Additional Raid Disk Drives Configuration
The default RAID configuration for the three standard RAID drives is as follows: RAID level - 5 Write policy - write through I/O policy - cached Device Spinup - two drives every six seconds Ultra SCSI - enabled If you modify the RAID configuration, and want to return to the default settings, use the following procedure.
Page 54: Ensuring Correct Pc Card Hard Disk Operation
3. From the Adapter menu, select the Configuration submenu, then select the Custom Configuration option. 4. Select the unformatted RAID drives and configure them. 5. When the configuration has been applied, the Create Logical Drive dialog displays. Set the logical drive options to your desired settings. NOTE Before you select Apply, note the amount of disk space displayed.
Page 55: Installing And Configuring Lansafe Ups Software
Installing and Configuring LanSafe UPS Software Systems equipped with a uninterruptible power supply (UPS) are shipped with LanSafe III software to configure and monitor operation of the UPS. The software must be installed before you can configure and monitor UPS operation. The following instructions assume that you are installing LanSafe III UPS software on your system for the first time.
Page 56: Disabling Command Queuing
QFE diskette using Version Manager. QFE update software contains fixes for operating system problems or limitations on your Intergraph system, and is only shipped with the system if it is needed. If you have a QFE diskette, insert it into the floppy disk drive. Refer to the file on the QFE diskette for instructions to update the system.
Page 57: Installing The Intersite Server Monitor
CAUTION If Intergraph provides a Service Pack through the IBBS or with a product, it has been certified against Intergraph hardware as described in the announcement of its availability. If you obtain a Service Pack from any other source, be aware that it may not be certified against...
Page 59: Using The System
4 Using the System Now that your system is up and running, and all the software is configured, use this chapter to become familiar with the InterServe 8000 and its user features. Starting and Stopping the System ................46 System Alert ....................... 47 LCD Screen ........................
Page 60: Starting And Stopping The System
Starting and Stopping the System The following figure shows the system power keyswitch on the front of the system. Keyswitch RESTART After the system is running, you can restart the system or shut it down and power it off completely. To restart the system, stop all running applications and turn the key to the // position for a moment, and then back to the | position.
Page 61: System Alert
If external InterRAID disk cabinets are connected to the system, always power on or off the system in the following sequences: Power on the InterRAID cabinets, listen for the audible beep, then power on the system base unit. Power off the system base unit (as described previously), then power off the InterRAID cabinets.
Page 62 The intruder alert can be temporarily defeated so you can work on the system without having to disable the intruder alert. If a password has been set, the password prompt for temporary defeat automatically displays when you open the drive access door. Assuming the system alert is enabled and a password has been set, you must defeat the alert immediately after opening the drive access door.
Page 63 Intrusion occurs. Hardware fault occurs. Is intruder alert Event is not detected enabled? or reported. Is intruder alert Event is logged. HW_MON product writes alarm enabled? the event to NT Event Log as Error from (\Device\HW_Mon): Aublible alarm sounds. Cabinet open and accessed 1 times.
Page 64: Lcd Screen
LCD Screen The LCD screen displays overall system and specific component information through a set of menus that apply to the base unit and to the disk section (for RAID systems only). Depending on the power supply, the LCD displays as follows: If the system has 550 Watt power supplies, the LCD screen is powered on whenever the system is plugged in, so that status information is available even if the system is powered off or not running an operating system.
Page 65: Startup Messages
By design, some of the buttons do not function in certain menus. For example, the arrow buttons do not work in the main display screens. Also, when setting a password, each button’s function changes. Refer to “Entering a Password when Prompted” later in this chapter for instructions.
Page 66 System Status FAILURE if an error has occurred. The FAILURE message is accompanied by a continuous audible beep. Press the button and use the MENU SYSTEM STATUS menus to determine the hardware at fault. System Monitor, if the system polling function has been disabled. Refer to “Change the Polling Interval”...
Page 67: System Status Information
System Status Information The following table provides an overview of how to use the configurable options and view status information for the system. What do you want to do? Follow this menu path See page Alert/Alarm > Intruder Alert > Enable and disable the Enable/Disable intruder alert...
Page 68: Raid Status Information
What do you want to do? Follow this menu path See page Utility > Set Password Set the system monitor firmware password Utility > System Status Poll Change the polling interval Utility > Heat Threshold Change the ambient heat threshold Utility >...
Page 69: System Status Menus
System Status Menus The system status menus let you define how the intruder alert and audible alarm operate, view hardware configuration details for the system, and define other system monitor firmware operation. If the LCD panel displays RAID status line or RAID menus, press the button to switch to the system status menus.
Page 70: Enable And Disable The Intruder Alert
Enable and Disable the Intruder Alert The intruder alert is enabled by default. Once it is disabled, no intrusion information will be sent to the operating system Event Log, and the intrusion does not trigger a response from InterSite. The intruder alert must be enabled for the system to detect intrusions. Path: Alert/Alarm >...
Page 71: View The Internal Temperatures Or Change The Temperature Scale
, power off the system to protect it from overheating, which could damage internal components. If the cause of the hot temperature condition is not related to the room environment, call the Intergraph Customer Response Center. NOTE The threshold for the Ambient sensor can be changed. Refer to “Change the Ambient Heat...
Page 72: View The Fan Status
NOTE Server Monitor can be configured to power off the system automatically when the sensors report temperatures. Refer to Server Monitor documentation for details. The Scale option lets you change the displayed temperature unit from degrees Fahrenheit to degrees Celsius. Move the cursor to Scale and press ENTER. The temperature scale switches between Fahrenheit and Celsius.
Page 73 System with Dual 550 Watt Power Supplies Path: System Status > Power Supply Power Supply: status displays Okay, WARN, or FAIL. If WARN displays, a rail in the AC or DC lines has fallen out of tolerance. You can check the AC or DC status for more information.
Page 74: View The Voltage Status
System with Single 539 Watt Power Supply Path: System Status > Power Supply Power Supply: status displays Okay or FAIL. If FAIL displays, the power supply should be replaced. To view specific power supply status, move the cursor to Power Supply and press ENTER The screen displays: DC: status <Ok, or BAD>...
Page 75: View The System Power Status
CPU 1: status (System Off, Absent, X.XXV Okay, or X.XXV FAIL) Nominal CPU 1: x.xV CPU 2: status (System Off, Absent, X.XXV Okay, or X.XXV FAIL) Nominal CPU 2: x.xV CPU 3: status (System Off, Absent, X.XXV Okay, or X.XXV FAIL) Nominal CPU 3: x.xV The above items correspond to the following system components: Power supplies: +3.3V, +5Unsw, +5.0V, -5.0V, +12.0V, -12.0V...
Page 76: View Processor (Cpu) Information
OK status, valid interleave. 1 to 1 Interleaved OK status, valid interleave. NOTE Only 60 ns SIMMs from Intergraph are certified for use with the system. For information about the memory subsystem and adding memory, refer to the System Reference .
Page 77: View Simm Socket Information
View SIMM Socket Information Path: System Config. > Processor Board > Memory > SIMM Rows Information about each SIMM socket, such as row, interleave and memory module density (in MB) installed, can be displayed. SIMM sockets are grouped according to rows of the memory subsystem.
Page 78: View Expansion Slot Information
View Expansion Slot Information Path: System Config. > I/O Expansion Bd. > PCI Expansion Cards or ISA Expansion Cards To see slot status for the PCI and ISA expansion slots, move the cursor to PCI Expansion Cards or ISA Expansion Cards and press .
Page 79: View Lcd Board Information
View LCD Board Information Path: System Config. > LCD Display Panel Information about the LCD board (containing the LCD screen) includes the board part number (MSMT344XX), its engineering change level ( ECO XX), serial number, system monitor firmware version, and FPGA code version installed on the board. The firmware and FPGA code are used to detect and display the component status.
Page 80: Set The System Monitor Firmware Password
5. Press when the cursor is on Increment to change the value by one, or move the ENTER cursor to Increment by 10 to change the value by 10. 6. Press to set the new time and date. ESCAPE Set the System Monitor Firmware Password Path: Utility >...
Page 81: Change The Ambient Heat Threshold
To disable or change the status polling interval: 1. Move the cursor to System Status Poll and press . The following screen ENTER displays: Sts. Poll: state (Enabled or Disabled) Decrease Interval Increase Interval Interval: XX.X sec. 2. Press on Sts. Poll and the state switches from Enabled to Disabled. ENTER 3.
Page 82: View The State Of The System Monitor Firmware When Last Rebooted
View the State of the System Monitor Firmware when Last Rebooted Path: Utility > Last Reboot Boot State Last Reboot Boot State shows the condition of the system monitor firmware when it was last booted. If Warm displays, the system monitor firmware has been rebooted. The system monitor microcontroller has a hardware watchdog reset feature whereby the microcontroller automatically reboots itself upon various error conditions.
Page 83: Turn Off The Raid Alarm
OPTIONS MENU contains settings for RAID SCSI IDs, SCSI bus termination, and internal heat threshold. NOTE Intergraph recommends that you do not change the default settings for any of the items available under the OPTIONS MENU Turn Off the RAID Alarm...
Page 84: View Raid Confguration Information
View RAID Confguration Information Path: HARDWARE MENU > CONFIGURATION INFO CONFIGURATION INFO displays information about the disk section, including product name, slot 1 and 2 cards, RAM version, ROM version, and subsystem ID (in hexadecimal format). View the Last POST Results Path: HARDWARE MENU >...
Page 85: View The Internal Heat Threshold
If you accidentally change an ID setting, use the RESET DEFAULT IDS command to return the IDs to their default state. To reset the default SCSI IDs: 1. Move the cursor to SCSI IDs and press . The following screen displays. ENTER SET IDS LOWER SLOT IDS SET IDS UPPER SLOT IDS...
Page 86 Note the following: If the fan status LED is amber and the power supply status LED is green, it is possible that the problem is a fan inside the power supply, rather than a main cooling fan. Check the fan and power supply status menus on the LCD panel to determine exact problem. If the disk array LED indicates firmware checksum error, call the Customer Response Center at 1-800-633-7248.
Page 87: Disk Activity Leds
Disk Activity LEDs The eight disk status LEDs, located to the left of the disk drive slots, indicate SCSI bus activity for each of the installed drives. The following table shows the status indications for disk drives in a RAID system. LED Color Meaning Steady green...
Page 88 If the system came with an Intergraph rack, refer to the documentation delivered with the rack and other rack-mounting equipment for information and safety precautions related to using the system in a rack.
Page 89: Configuring The Bios
5 Configuring the BIOS This chapter describes the system’s AMIBIOS Setup program, which allows you to manually change the system’s operating parameters, and the Flash Programming Utility (FPU), which allows you to reprogram the Basic Input/Output System (BIOS). Basic Input Output System (BIOS)................76 Starting AMIBIOS Setup ....................
Page 90: Basic Input Output System (Bios)
BIOS before shipment. However, you may want to configure some aspects of system operation by changing the BIOS settings, or update the BIOS to take advantage of enhancements provided by Intergraph. The BIOS is stored in flash erasable-programmable memory (EPROM) on the system board, and reads the system parameters in the system’s complementary metal-oxide semiconductor...
Page 91: Setup Menu
While using AMIBIOS Setup, remember these tips: To access Help, press . The Keystroke/Mouse Convention list displays, which explains how to select Setup menu items with the mouse pointer and with keys. Press any key to close the list and return to AMIBIOS Setup. To change a parameter’s value, move the pointer to a parameter and click the mouse button.
Page 92 Date/Time Select the Date/Time icon to display the current system date and time values. The time displays in the 24-hour clock format. To change the system date and time: 1. Click on the incorrect value with the mouse pointer or press the key until the value highlights.
Page 93: Advanced
Advanced The Advanced Setup menu allows you to change details of the system’s operation. System Boot Up Sequence This parameter specifies the device sequence for system boot up. The default is C:, A:, which means the system attempts to boot from drive C first (the device as specified in the Operating System Boot Device parameter under “Chipset”).
Page 94 This parameter allows you to disable an installed processor patch, if the patch causes the system to operate improperly. Any patch installed by Intergraph has been certified for use with the system, so this parameter is set to Enabled by default. Use Disabled if a non-...
Page 95 L1 and L2 Cache Mode This parameter controls how the processor handles data stored in its primary (L1) and secondary (L2) cache. The following cache modes are available: WriteBack (default), WriteThrough, and Disabled. System BIOS Cacheable This parameter defines how the BIOS code is delivered to the system during boot up. The settings available for this parameter are Enabled (default) and Disabled.
Page 96: Chipset
Cached - BIOS code is copied from the EEPROM to system RAM and also loaded to processor cache. This setting provides best system performance when ISA adapters are installed. Chipset The Chipset Setup menu contains the parameters that affect the functionality of some hardware components.
Page 97: Pci/Pnp
Operating System Boot Device This parameter specifies which controller the BIOS will attempt to boot from first. By default, PCI slot 4 (in which resides the AMI RAID controller or the Ultra Wide SCSI controller) is the boot device. Refer also to the System Boot Up Sequence parameter in “Advanced.”...
Page 98 PCI IDE Bus Mastering When set to Disabled, this parameter deactivates the bus mastering capability of the PCI IDE controller. The default setting is Enabled. PCI IDE Card PCI adapter cards are designed so the BIOS can configure them during boot up, regardless of location.
Page 99: Peripheral
DMA Channel x Usage These parameters specify whether a given DMA channel is to be reserved for an ISA card, or is free to be assigned to another device by the PnP BIOS. The options are PnP (default) and ISA. If you install an ISA adapter, change the parameter to ISA. IRQ x Usage These parameters specify whether a given IRQ is to be reserved for an ISA card, or is free to be assigned to another device by the PnP BIOS.
Page 100 When set to Auto, the I/O controller selects an available address. The 3 XXh and 2XXh values correlate to a serial port, address range and interrupt as defined by the following table. Value Serial Port Addresses Range Interrupts 3F8h COM1 3F8-3FF IRQ4 2F8h...
Page 101: Security Menu
EPP Version If the Parallel Port Mode is set to EPP, you can select two EPP protocol versions: 1.7 and 1.9 (default). Parallel Port IRQ This parameter allows you to select a base IRQ for the parallel port. The default is IRQ-7, or IRQ-5 may be selected.
Page 102: Changing Or Removing The Bios Password
Changing or Removing the BIOS Password Use the following steps to change or remove the BIOS password. The Password Checking parameter, under the Advanced menu, enables the system to use the password you enter. To change the password: 1. Select the Supervisor or User Password icon from the Security window. The Password dialog displays.
Page 103: Language
Language The language setting allows you to change the language used in BIOS Setup. The default is English. Detect IDE The Detect IDE parameters are set to Not Installed by default. If drive C (master) is an IDE drive, the hard disk drive parameters for drive C are detected and reported to the Pri Master parameter in Standard Setup.
Page 104: Optimal
Optimal Selecting the Optimal icon loads the best-case values that optimize system performance. The system is delivered using the Optimal BIOS default values. If the CMOS RAM corrupts, the Optimal defaults are loaded during reboot. NOTE When using the Flash Programming Utility to reprogram the flash EPROM with a new BIOS, this option must be selected to ensure the new BIOS values are used.
Page 105: Reprogramming The Bios
BIOS. After reprogramming the BIOS, you must reset the customized parameters manually. To reprogram the flash EPROM: 1. Connect to the Intergraph Bulletin Board Service (IBBS). Refer to the Preface for instructions. 2. From the TOP menu, go to Intergraph Product Centers, Systems and Networking, File Libraries, and Delivered Drivers;...
Page 106: Changing The System Boot Sequence
9. At the MS-DOS command prompt, type in the following: flash.exe The following messages display: Intergraph flash programming utility Reading 833XX.ROM. Erasing flash EPROM Programming flash EPROM Flash EPROM updated. Reboot the system by turning the power off. Do not use ctrl-alt-del for rebooting.
Page 107: Assigning System Resources For Option Cards
6. Select Exit and Save to exit AMIBIOS Setup. 7. Restart the system. Until the boot sequence is changed back to C:, A:, CD-ROM, the system will check for a bootable diskette in the floppy disk drive before attempting to boot from the system’s boot disk drive.
Page 108: Summary Of Optimal And Fail-Safe Settings
BIOS settings to “Optimal” using the Default menu as in this chapter; these settings are also set by Intergraph before shipment. The fail-safe settings are used when you change the BIOS settings to “Fail-safe” using the Default menu; these settings enable your system to boot but may not provide the best performance.
Page 109 Parameter Optimal Fail-safe System BIOS Cacheable Enabled Disabled Cx0000, 16KB Shadow Cached Disabled Dx000, 16KB Shadow Disabled Disabled Setup Menu, Chipset Submenu Parameter Optimal Fail-safe Server Monitor, I/O Select 110-113 Disabled Server Monitor, DMA Select DMA 6 DMA 6 Server Monitor, IRQ Select IRQ 5 IRQ 5 Server Monitor, Memory...
Page 110 Parameter Optimal Fail-safe ISA Reserved Memory Size Disabled Disabled ISA Reserved Memory D0000 D0000 Address Setup Menu, Peripheral Submenu Parameter Optimal Fail-safe Onboard FDC Auto Enabled Onboard Serial Port1 Auto Disabled Onboard Serial Port2 Auto Disabled Onboard Parallel Port Auto Auto Parallel Port Mode Normal...
Page 111: Troubleshooting
6 Troubleshooting Use this chapter to resolve common system problems of the base unit. Checking the System....................98 System Boot and Restart Errors................... 99 Series of beeps and error message displays ............ 99 One or more RAID controllers is not recognized ..........100 Does not boot from drive A (floppy) or other expected boot device ....100 Incorrect number of processors display ............100 Total amount of memory does not display.............101...
Page 112: Checking The System
Checking the System If your system exhibits errors, or hardware is not functioning properly, first check the following items: All hardware is properly and securely installed, and all RAID disk drives are installed in the correct locations. The cables are properly attached from the base unit to the various accessories. The power cord from the base unit, the AC distribution box, or the UPS is attached to the correct wall outlet.
Page 113: System Boot And Restart Errors
System Boot and Restart Errors Series of beeps and error message displays Number of Beeps - Message Explanation and Solution 1 - Refresh Failure Bad memory refresh circuitry on the system board. SIMMs need to be reseated. If error continues, replace SIMMs. 2 - Parity Error Parity error in the first 64 KB block of memory.
Page 114: One Or More Raid Controllers Is Not Recognized
Number of Beeps - Message Explanation and Solution 9 - ROM Checksum Error The ROM checksum value does not match the value encoded in the BIOS. Call the Customer Response Center. 10 - CMOS Shutdown Register Read/Write The shutdown register for CMOS RAM Error failed.
Page 115: Total Amount Of Memory Does Not Display
Total amount of memory does not display Reason Solution Faulty SIMMs or SIMMs not fully seated Use the LCD screen to determine the into sockets. problem sockets. Refer to Chapter 4. Reseat or replace SIMMs. SIMMs not properly installed according to Ensure the proper number of SIMMs are defined interleave restrictions.
Page 116: Battery Voltage Low" Message Displays
“Battery voltage low” message displays Reason Solution Lithium battery voltage on the I/O expansion Replace the I/O expansion board. board is low. Jumper is installed on J19 of the I/O Remove the jumper from the I/O expansion expansion board. board. Floppy disk drive is not recognized Reason Solution...
Page 117: Lcd Screen Reports A Failure Status
LCD Screen Reports a Failure Status Temperature Status is HOT Reason Solution Main cooling fan failed. Verify which fan reports BAD in the Fan Status. Replace the failed fan. Front or back of system does not have proper Remove obstructions or reposition the system clearance.
Page 118: Power Supply Status Is Warn Or Fail
Power Supply Status is WARN or FAIL Reason Solution Fan inside the power supply is failing. Power off the system and replace the power supply. AC or DC components inside the power If the fans in the power supply are still OK, supply are failing.
Page 119: System Loses Bios Configuration Information
System loses BIOS configuration information Reason Solution Lithium battery voltage on the I/O expansion Replace the I/O expansion board. board is low. The system also displays a "battery voltage low" message during the system boot.
Page 121: Installing System Software
7 Installing System Software Follow the instructions in this chapter if you have to install the operating system and associated system software on the system. Before You Begin.......................108 System Software Products..................108 Installing Windows NT Server 4.0 ................109 Getting Operating System Updates................110...
Page 122: Before You Begin
You can find the system software on backup diskettes that you created, on diskettes provided by Intergraph, or on the operating system CD-ROM. If you did not create backup diskettes of drivers or other system software products, they are probably available on the operating system CD-ROM or on backup diskettes delivered with expansion boards.
Page 123: Installing Windows Nt Server 4.0
Delivery Method MEGARAID MegaRAID Power Console driver, utilities (or) Version Manager SYMSCSI Symbios SCSI driver Version Manager WELCOME Intergraph Welcome utility Version Manager VERMANAGER InterSite Version Manager utility Version Manager HWMON_IS650 InterSite Hardware Monitor utility Version Manager InterSite Manager utility...
Page 124: Getting Operating System Updates
CAUTION If Intergraph provides a Service Pack through the IBBS or with a product, it has been certified against Intergraph hardware as described in the announcement of its availability. If you obtain a Service Pack from any other source, be aware that it may not be certified against...
Page 125: A System Power
A System Power This appendix provides information about the system’s rated power consumption (load). If using an external power source, such as an AC distribution box or uninterrupible power supply (UPS), refer to the documentation delivered with the power source for information about its capabilities.
Page 127: Index
Index Above 1 MB Memory Test Backup diskettes BIOS parameter, 79 creating, 27 Additional drives for RAID disk Basic Input Output System (BIOS) array changing or removing the configuring, 36 password, 88 Additional user information, 73 configuring, 75 Advanced optimal and fail-safe settings, AMIBIOS Setup, 79 AMIBIOS Setup reprogramming, 91...
Page 128 Configuring Enhanced Parallel Port (EPP) additional drives for the RAID mode, 87 disk array, 36 EPP Version BIOS, 75 BIOS parameter, 87 LanSafe UPS software, 41 Ergonomics system, 33 system, xi video display, 34 Errors Connecting additional, 104 cables, 11 LCD screen reports a failure Correcting video display problems, status, 103...
Page 129 35 installing, 35 QFE update software, 42 system into a rack, 6 system software, 107 Windows NT Server 4.0, 109 Networking information, 24 Intergraph Non-compliant PCI cards BBS, xii assigning system resources, 93 FAXLink, xiii Normal on the Internet, xi...
Page 130 OS/2 Compatible Mode Power load BIOS parameter, 80 system, 111 Power requirements, 2 Power supplies dual 550 watt, 59 Parallel Port DMA Channel Power supply BIOS parameter, 87 single 539 watt, 60 Parallel Port IRQ Prepare the system for rack-mount BIOS parameter, 87 installation, 6 Parallel Port Mode...
Page 131 Server Monitor BIOS parameters System alert DMA Select, 82 using, 47 I/O Select, 82 System BIOS Cacheable IRQ Select, 82 BIOS parameter, 81 Memory Select, 82 System Boot Up Num Lock Service Packs for the operating BIOS parameter, 79 system, 43, 110 System Boot Up Sequence Set the System Clock (RTC), 65 BIOS parameter, 79...
Page 132 User Password View the Internal Heat Threshold, AMIBIOS Setup, 87 Utility Menu View the Last POST Results, 70 AMIBIOS, 89 View the Power Supply Status, 58 View the State of the System Monitor Firmware when Last Rebooted, 68 Version Manager, 27 View the System Power Status, 61 VGA mode View the Voltage Status, 60...
Page 133 Mail Address Reason for Return NOTE All returned equipment MUST be shipped in original Intergraph packaging to obtain warranty service. WARNING Back up disk drives before returning equipment. Intergraph is not responsible for data lost in shipping or repair process.
Page 134 Warranty Procedure Some malfunctioning equipment cannot be repaired in the field, and you must return it to Intergraph for repair. Follow these steps to obtain a Returned Goods Authorization (RGA) log number and return the malfunctioning equipment. 1. Determine the serial number of the system. The serial number is located on the white bar code identification label on the back of the base unit.
Page 135 Repair Depot RGA No. _______________________ Intergraph Corporation 9805 Kellner Road Huntsville AL 35894 Repair Depot RGA No. _______________________ Intergraph Corporation 9805 Kellner Road Huntsville AL 35894 Repair Depot RGA No. _______________________ Intergraph Corporation 9805 Kellner Road Huntsville AL 35894...

Intergraph InterServe 8000 Setup Manual

Table of Contents

1 Installing the System

2 Setting up the System Software

4 Using the System

5 Configuring the BIOS

6 Troubleshooting

7 Installing System Software

A System Power

Index

Quick Links

Chapters

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Summary of Contents for Intergraph InterServe 8000

Table of Contents