Page 1 InterServe 800 System Setup April 1998 DHA026300...
Page 2 Notice Information in this document is subject to change without notice and should not be considered a commitment by Intergraph Computer Systems. Intergraph Computer Systems shall not be liable for technical or editorial errors in, or omissions from, this document. Intergraph Computer Systems shall not be liable for incidental or consequential damages resulting from the furnishing or use of this document.
Page 3 This device is designed and manufactured to comply with approved safety standards for information processing and business equipment.
Page 5: Table Of Contents
Ergonomic Information....................... xi Customer Support ....................... xi Hardware and Software Support Services .............. xi World Wide Web ....................xi Intergraph Bulletin Board Service ................. xi FAXLink......................xii Telephone ......................xii More Support Options ..................xiii 1 Installing the System ...................... 1 Before You Begin ........................
Page 6 3 Configuring the System....................29 Configuring the Video Display................... 30 Changing the Default Video Display Driver ............30 Correcting Video Display Problems..............30 Installing MegaRAID Power Console Software..............31 Configuring Additional Drives for a RAID Disk Array ............32 Basic RAID Hardware Information ..............32 Standard RAID Disk Drives Configuration............
Page 7 View the Last POST Results................. 60 View the Internal Temperature ................60 View SCSI ID Information................... 60 View the Internal Heat Threshold ................. 61 Using InterSite Programs ....................61 Additional User Information ....................62 5 Configuring the BIOS ....................63 Overview ...........................
Page 8 viii LCD Screen Reports a Failure Status ................. 92 Temperature Status is HOT .................. 92 Voltage Status is FAIL ..................92 Power Supply Status is WARN or FAIL............... 93 Peripheral Drive Errors ...................... 93 CD-ROM drive LEDs do not light when system power is on ........ 93 Floppy disk drive LEDs do not light when system power is on......
Page 9: Preface
Preface InterServe 800 System Setup describes setting up and configuring your InterServe 800 system for use. This document also provides information on using the system, configuring the BIOS, troubleshooting, installing system software, and system power. About This Document InterServe 800 System Setup is organized as follows: Chapter 1, “Installing the System,”...
Page 10: Operating System Information
An online introduction to your new system is provided in the System Introduction, which covers subjects such as the following: System features System controls and connections Intergraph customer support You can display the System Introduction by using the InterSite Welcome dialog or by opening the file on your system.
Page 11: Customer Support
On these pages, you can get news and product information, technical support information, software updates and fixes, and more. Intergraph Bulletin Board Service On the Intergraph Bulletin Board Service (IBBS), you can get technical support information, software updates and fixes, and more. To connect to the IBBS: 1.
Page 12: Faxlink
In the United States, call 1-800-633-7248 between the hours of 7:00 a.m. and 7:00 p.m. Central Time, Monday through Friday (except holidays). Outside the United States, contact your local Intergraph Computer Systems subsidiary or distributor. Have the following information available when you call: Your service number, which identifies your site to Intergraph Computer Systems.
Page 13 For software support questions in the United States, call 1-800-345-4856. Outside the United States, contact your local Intergraph Computer Systems subsidiary or distributor.
Page 15: Installing The System
Installing the System Follow the instructions in this chapter to set up an InterServe 800 in a stand-alone deskside configuration or to install it into an Intergraph rack. Before You Begin ........................ 2 Understanding Power Requirements..................2 Unpacking the Equipment....................3 Placing the System.......................
Page 16: Before You Begin
Before You Begin Read this chapter before you attempt to set up an InterServe 800. In addition: Contact the local Intergraph support office if any items you ordered are missing or damaged. If using non-Intergraph cables with the system, ensure that they are shielded and terminated on both ends.
Page 17: Unpacking The Equipment
Parts box -- contains the keyboard, mouse, and keys (one for system power switch and another for the drive access door); Windows NT Server operating system (compact disks, floppy diskettes, and documentation), if ordered; Intergraph system software (diskettes); label sheets for disk drives; and documentation.
Page 18: Placing The System
If you ordered a monitor from Intergraph Computer Systems, it is shipped separately from the base unit pallet. Its carton contains the monitor, the monitor AC power cord, the video cable, and monitor documentation. NOTE If any of the listed items were not delivered, call the Customer Response Center immediately at 1-800-633-7248.
Page 19: Setting Up A Deskside System
Setting Up a Deskside System Intergraph Computer Systems ships the system with a stabilizer plate mounted on the bottom of the system, as shown in the following figure. Stabilizer Plate...
Page 20: Installing The System Into A Rack
Installing the System into a Rack Prepare the System The system can be installed only in Intergraph’s 17 U and 40 U racks. To prepare the base unit for rack installation: 1. Place the pallet close to the equipment rack.
Page 21: Install The System
Install the System This section describes the installation of the server base unit into an Intergraph 40 U or 17 U rack. To keep the rack from moving, ensure the front and side stabilizers are fully engaged and the feet are lowered to the floor before installing equipment into the rack.
Page 22 3. Pull the shelf out until it locks in the extended position. The rear edge of the shelf should clear the front of the rack by two inches, as shown in the following figure. WARNING Extend the shelf fully before setting the base unit on it. Mounting Hole (Four Total) Locking...
Page 23 6. Secure the base unit to the shelf by installing the four screws removed when the stabilizer foot was removed up through the bottom of the shelf into the base unit. To prevent the base unit from falling, one person should support the base unit while the other installs the screws.
Page 24: Connecting The Cables
Connecting the Cables All cable ports on the base unit and other Intergraph equipment are keyed or molded and clearly labeled to ensure proper cable attachment. If a cable is not attaching easily, ensure that you are aligning the cable connector correctly with the port.
Page 25 To connect the cables: 1. Connect the video cable from the monitor to the video port on the video card located in the I/O Expansion Panel. Refer to the following figure. Video Out Ultra SCSI USB 1 & 2 Ethernet Wide Ultra SCSI (optional) Parallel...
Page 26 4. Connect the system power cord to the AC receptacle on the base unit, as shown in the following figures. For dual power supplies: AC Receptacle Dual 550 Watt Power Supplies For a single power supply: AC Receptacle 5. If using an AC distribution box or UPS, connect its power cord to a grounded, three- prong AC power outlet.
Page 27: Installing Disk Drives
NOTE The UPS starts automatically when its power cord is connected to the power outlet. Refer to the UPS documentation for more details. 6. Connect other cables as necessary for printers (parallel port), external SCSI devices (SCSI port), and modems or UPS communication (serial ports). 7.
Page 28: Install And Label The Disk Drives
The non-RAID disk drive boxes can hold up to four disk drives. Depending on the configuration, the system is RAID or non-RAID system. The RAID system uses a 2-channel AMI RAID controller to provide RAID capabilities such as disk striping, mirroring, and redundancy.
Page 29 Slot 8 Slot Guides Drive Connector Port Slot 1 2. Remove the disk drives from the drive boxes. 3. Do the following when inserting drives into the slots: Extend the latching clips on the drive and align the rails on the side of the drive with the slot guides.
Page 30 4. Locate and install the boot drives (those with the completed labels). Install the RAID boot drives into slots 1, 2, and 3 of the disk section, as shown in the following figure. Slot 8 Slot 7 x GB Slot 6 x GB Slot 5 x GB...
Page 31 6. Label the remaining disk drives as follows. A drive labeling sheet is included in the parts box. Note carefully how the drives should be labeled for each slot. Label RAID disk drives with ADP, CH, and ID numbers as shown in the following figure.
Page 32: Additional Information
GB Additional Information The RAID system boot drives are configured at Intergraph using the MegaRAID utilities. Additional disk drives supplied with the system are not formatted or configured. You must configure these drives after configuring system software to make them usable to the system.
Page 33: Checking The System
You can do any of the following to prepare your system for use: If you want to get going with Intergraph’s default setup, go to Chapter 2 to start the system and go through Windows NT Setup. If you start the system, and then turn it off before completing the instructions in Chapter 2, you will have to reload the operating system and system software.
Page 34 Intergraph Computer Systems installs the operating system through Phase 1 of the Windows NT Setup process. Phase 2 involves establishing a domain name, determining a security role, and setting up user accounts. If you want to reload the operating system and system software, instead of completing Phase 2 of Setup, refer to Chapter 7.
Page 35: Setting Up The System Software
Setting Up the System Software This chapter provides instructions for setting up the system software for the server. Preparing for Setup ......................22 Pre-Installed Software ..................22 Before You Start Setup..................22 Starting the System ......................24 Starting Operating System Setup..................25 Finishing System Setup......................
Page 36: Preparing For Setup
Pre-Installed Software The operating system and associated system software is pre-installed on the primary hard disk drive. Intergraph Computer Systems installed the following system software: Driver software for the on-board SCSI adapter(s) Driver software for the on-board network adapter...
Page 37 If the system is connected to a network, obtain and record the following information from your network administrator: Computer name for your system: Workgroup name (if the system will be part of a workgroup): Domain name (if the system will be part of a Windows NT domain): Security role for your system in the Windows NT domain -- primary domain...
Page 38: Starting The System
IP addresses for your network’s Windows Internet Name Service (WINS) servers, if any: The Windows NT delivery media contain software and drivers for both Reduced Instruction Set Computing (RISC)- and Intel-based systems. When installing Windows NT distribution files, make sure you install them from the \ 386 directory (the Intel software directory) on the delivery media.
Page 39: Starting Operating System Setup
Starting Operating System Setup When you start your system for the first time, you must configure the operating system software for use. After you first start the system, the Microsoft End User License Agreement (EULA) screen displays. CAUTION If you purchased a system with Windows NT Small Business Server, read Microsoft’s Start Here document before continuing.
Page 40: Finishing System Setup
Create backup diskettes of device driver software and other system software products. Display an online System Introduction for your system. Learn about Intergraph Computer Systems customer support. You should take advantage of the tools provided by InterSite Welcome to ensure that your system is fully ready for use.
Page 41: What's Next
See Version Manager Help for information on creating system software backup diskettes. Visit the Intergraph Computer Systems site on the World Wide Web and vendor bulletin boards for new and updated drivers.
Page 43: Configuring The System
Configuring the System Follow the instructions in this chapter to configure the InterServe 800 for use. Configuring the Video Display................... 30 Changing the Default Video Display Driver ............30 Correcting Video Display Problems..............30 Installing MegaRAID Power Console Software..............31 Configuring Additional Drives for a RAID Disk Array ............
Page 44: Configuring The Video Display
Changing the Default Video Display Driver After configuring the video display and restarting the system, you should configure the system to use the Intergraph video display driver by default. To change the default video display driver: 1. Open System in the Windows NT Control Panel. The System dialog displays.
Page 45: Installing Megaraid Power Console Software
A multi-sync monitor is selected, but a graphics display device with different video timings (such as an Intergraph InterVue monitor) is connected to the system. Select the appropriate monitor type as described previously. The monitor selection is inappropriate for the monitor connected to the system. Select a new monitor.
Page 46: Configuring Additional Drives For A Raid Disk Array
The following information is provided to help you understand how RAID is implemented, which should be valuable if you need to configure additional RAID hardware. Basic RAID Hardware Information The InterServe 800 systems contain three main RAID hardware components: An internal disk section Three or more RAID disk drives One or more RAID controllers (also known as adapters) The disk section has eight slots for installing RAID disk drives.
Page 47: Standard Raid Disk Drives Configuration
ID means the identification number of the drive in the slot. NOTE When the standard disk drives are configured by Intergraph Computer Systems (as described below), they assume the SCSI ID number of the RAID section slot. The RAID section is connected to the RAID controller by internal SCSI cables.
Page 48 All three drives in the disk section are packed as one logical drive (via MegaRAID Power Console). This makes the drives in the system appear as one partition in Windows NT Disk Administrator. 4 GB disk drives result in a 12 GB partition (8 GB partition if the RAID Level is set to RAID 3 or RAID 5).
Page 49: Additional Raid Disk Drives Configuration
The default RAID configuration for the three standard RAID drives is as follows: RAID level - 5 Write policy - write through I/O policy - cached Device Spinup - two drives every six seconds Ultra SCSI - enabled If you modify the RAID configuration, and want to return to the default settings, use the following procedure.
Page 50: Ensuring Correct Pc Card Hard Disk Operation
3. From the Adapter menu, select the Configuration submenu, then select the Custom Configuration option. 4. Select the unformatted RAID drives and configure them. 5. When the configuration has been applied, the Create Logical Drive dialog displays. Set the logical drive options to your desired settings. NOTE Before you select Apply, note the amount of disk space displayed.
Page 51: Installing And Configuring Lansafe Ups Software
Installing and Configuring LanSafe UPS Software Systems equipped with a uninterruptible power supply (UPS) are shipped with LanSafe III software to configure and monitor operation of the UPS. The software must be installed before you can configure and monitor UPS operation. The following instructions assume that you are installing LanSafe III UPS software on your system for the first time.
Page 52: Disabling Command Queuing
QFE diskette using Version Manager. QFE update software contains fixes for operating system problems or limitations on your Intergraph system, and is only shipped with the system if it is needed. If you have a QFE diskette, insert it into the floppy disk drive. Refer to the file on the QFE diskette for instructions to update the system.
Page 53: Creating An Emergency Repair Disk
CAUTION If Intergraph Computer Systems provides a Service Pack through the IBBS or with a product, it has been certified against Intergraph hardware as described in the announcement of its availability. If you obtain a Service Pack from any other source, be aware that it may not be...
Page 55: Using The System
Using the System Now that your system is up and running, and all the software is configured, use this chapter to become familiar with the InterServe 800 and its user features. Starting and Stopping the System ..................42 Status LEDs........................43 Disk Activity LEDs (RAID Systems)..................
Page 56: Starting And Stopping The System
4 seconds for the system to shut down. Then turn the key back to the | position. Note that the // position is a non-functioning keyswitch position on the InterServe 800 system. To stop the system, perform an orderly shutdown and then turn the key to the o position.
Page 57: Status Leds
If external InterRAID disk cabinets are connected to the system, always power on or off the system in the following sequences: Power on the InterRAID cabinets, listen for the audible beep, then power on the system base unit. Power off the system base unit (as described previously), then power off the InterRAID cabinets.
Page 58: Disk Activity Leds (Raid Systems)
Note the following: If the fan status LED is amber and the power supply status LED is green, it is possible that the problem is a fan inside the power supply, rather than a main cooling fan. Check the fan and power supply status menus on the LCD panel to determine exact problem. If the disk array LED indicates firmware checksum error, call the Customer Response Center at 1-800-633-7248.
Page 59: System Alert
LED Color Meaning Blinking amber Disk drive failed Disk drive not installed or not seated System Alert To ensure system security, the InterServe includes a system alert that detects and reports hardware faults such as power supply failures. Also, conditions that may lead to component failure, such as excessive room temperature, are detected.
Page 60: Lcd Screen
LCD Screen The LCD screen displays overall system and specific component information through a set of menus that apply to the base unit and to the disk section (for RAID systems only). Both types of power supplies, 300 Watt or 550 Watt, allow the LCD to be on when the system is plugged in.
Page 61: Startup Messages
When you turn the circuit breaker switch to the On position, the following messages display on the LCD screen: System Monitor Initializing... InterServe 800 System Status Okay Note the following details about the message displayed on the second screen: First line shows the product name.
Page 62: System Status Information
When you turn the keyswitch to the On position, the LCD powers on. If the system uses RAID drives, the following messages display (Otherwise, the above message remains.): TESTING ROM TESTING SCSI ACCESS STARTING DUAL BUS CONFIGURATION InterRAID-8 Status: OK The InterRAID-8 Status message displays until you press the button to see SYSTEM...
Page 63: Raid Status Information
What do you want to do? Follow this menu path See page System Status > Power Supply View the power supply status System Status > Voltages View the voltage status - 550 Watt power supplies only System Status > Sys. Power View the system power status System Config.
Page 64: System Status Menus
NOTE Information about the disk subsystem does not display if the system is non-RAID. NOTE The RAID status information cannot be displayed unless the system is powered on. System Status Menus The system status menus let you define how the intruder alert and audible alarm operate, view hardware configuration details for the system, and define other system monitor firmware operation.
Page 65: Enable And Disable The Intruder Alert
Enable and Disable the Intruder Alert The intruder alert is enabled by default. Once it is disabled, no intrusion information will be sent to the operating system Event Log, and the intrusion does not trigger a response from InterSite. The intruder alert must be enabled for the system to detect intrusions. Path: Alert/Alarm >...
Page 66: View The Internal Temperatures Or Change The Temperature Scale
, power off the system to protect it from overheating, which could damage internal components. If the cause of the hot temperature condition is not related to the room environment, call the Intergraph Customer Response Center. NOTE The threshold for the Ambient sensor can be changed. Refer to “Change the Ambient Heat Threshold”...
Page 67: View The Fan Status
View the Fan Status Path: System Status > Fans Fans: status displays the RPM speed and working status of the three main cooling fans. When the fans are operating properly, Ok displays. If XX FAILURES is displayed, then one or more of the cooling fans is generating a problem. When the system is not powered on, the fan status displays Off.
Page 68 NOTE Fan Status shows a failure and the Power Supply Status shows a failure, and the fan status LED is amber while the power supply status LED is green, then this means a fan inside the power supply is bad. To view specific power supply status, move the cursor to Power Supply and press ENTER The screen displays:...
Page 69: View The Voltage Status - 550 Watt Power Supplies Only
View the Voltage Status - 550 Watt Power Supplies Only Path: System Status > Voltages Voltages: status displays either Okay or FAIL. If FAIL displays, then check the individual voltage rails to identify the problem. Press when the cursor is on ENTER Voltages.
Page 70: View Lcd Board Information
View LCD Board Information Path: System Config. > LCD Display Panel Information about the LCD board (containing the LCD screen) includes the board part number (MSMT344XX), its engineering change level ( ECO XX), serial number, system monitor firmware version, and FPGA code version installed on the board. The firmware and FPGA code are used to detect and display the component status.
Page 71: Change The Ambient Heat Threshold
NOTE When disabled, the second line of the top level message (which normally displays System ) displays . General status messages do not display on the Status Okay System Monitor screen, nor does the warning or failure alarm sound if an error occurs. However, if an error occurs while the polling is disabled, the error displays in the status menus for the failing component.
Page 72: View The State Of The System Monitor Firmware When Last Rebooted
NOTE The maximum threshold setting is 95 degrees Fahrenheit (35 degrees Celsius). View the State of the System Monitor Firmware when Last Rebooted Path: Utility > Last Reboot Boot State Last Reboot Boot State shows the condition of the system monitor firmware when it was last booted.
Page 73: Turn Off The Raid Alarm
OPTIONS MENU contains settings for RAID SCSI IDs, SCSI bus termination, and internal heat threshold. NOTE Intergraph recommends that you do not change the default settings for any of the items available under the OPTIONS MENU Turn Off the RAID Alarm...
Page 74: View The Last Post Results
CONFIGURATION INFO displays information about the disk section, including product name, slot 1 and 2 cards, RAM version, ROM version, and subsystem ID (in hexadecimal format). View the Last POST Results Path: HARDWARE MENU > POST RESULTS POST RESULTS displays the status of the ROM checksum, RAM checksum, RAM Read/Write (R/W), SCSI bus 0, SCSI bus 1, and processor the last time the RAID disk section was powered on.
Page 75: View The Internal Heat Threshold
HEAT THRESHOLD: XXX °F Using InterSite Programs InterServe 800 systems ship with the following InterSite programs: InterSite Version Manager is a tool for creating system software backup diskettes, and for updating device drivers and other system software products installed on the system.
Page 76: Additional User Information
Additional technical information about the system is included in the System Reference document. If the system came with an Intergraph rack, refer to the documentation delivered with the rack and other rack-mounting equipment for information and safety precautions related to...
Page 77: Configuring The Bios
FLASHPROG). Use the information in this chapter if you want to configure some aspects of system operation by changing the basic input/output system (BIOS) settings, or by updating the BIOS to take advantage of enhancements provided by Intergraph Computer Systems. Overview ........................... 64 Starting AMIBIOS Setup ....................
Page 78: Overview
AMIBIOS (C) 1997 American Megatrends Inc., (C) 1997 Intergraph Corporation (887xx) For a summary list of all the parameters and their settings, refer to the section “Summary of Default and Fail-Safe Settings” at the end of this chapter.
Page 79: Using Amibios Setup
While using AMIBIOS Setup, remember these tips: To access Help, press . The Keystroke/Mouse Convention list displays, which explains how to select Setup menu items with the mouse pointer and with keys. Press any key to close the list and return to AMIBIOS Setup. To change a parameter’s value, move the pointer to a parameter and click the mouse button.
Page 80 Parameter Description Cylinders Heads Write Precompensation Landing Zone Sectors 4. When complete, press or click the close box at the upper left corner of the window. Date/Time Select the Date/Time icon to display the current system date and time values. To change the system date and time: 1.
Page 81: Advanced
Advanced The Advanced Setup menu allows you to change details of the system’s operation. Each parameter included in the Advanced Setup menu is described below. 1st - 4th Boot Device (Supervisor) These parameters specify the device sequence for system boot up. The default is SCSI (1st), Floppy (2nd), CDROM (3rd), which means the system attempts to boot from drive C first.
Page 82 System Keyboard This parameter enables or disables BIOS keyboard testing. Acceptable values are Absent and Present. If Present (default) is selected, the BIOS tests for the keyboard when the system boots and provides an error message if the keyboard is not present. If Absent is selected, the BIOS does not test for the presence of a keyboard.
Page 83 This parameter allows to you disable an installed processor patch, if the patch causes the system to operate improperly. Any patch installed by Intergraph Computer Systems has been certified for use with the system, so this parameter is set to Enabled by default. Use Disabled if a non-Intergraph Computer Systems certified patch is applied and problems occur.
Page 84: Chipset
Chipset The Chipset Setup menu contains the parameters that affect the functionality of some hardware components. On-Board SCSI Controller (Supervisor) When set to Enabled (default), this parameter activates the on-board, PCI-based SCSI controller. The SCSI controller can be disabled by changing the value to Disabled. This parameter can be modified only by the Supervisor.
Page 85 Build MPS Table for Uniprocessor When this parameter is set to Yes, the BIOS enables single-processor systems to use the multi-processor kernel. The default is No. Memory Data Integrity Mode ECC mode (default) provides error correction for data stored in memory. Parity mode provides error detection for data stored in memory.
Page 86: Pci/Pnp
Second Type F DMA When set to Enabled, this parameter allows the system to transfer data to an second ISA option card at a faster rate than normal. However, the ISA option card must support Type F DMA transfers. The default is Disabled. Second Type F DMA Channel This parameter selects which DMA channel is used for Type F DMA transfers with the second ISA option card.
Page 87 Allocate IRQ to PCI VGA When set to No, this parameter frees an IRQ which otherwise would have been allocated to the PCI VGA card. The default is Yes. PCI IDE Bus Mastering When set to Disabled, this parameter deactivates the bus mastering capability of the PCI IDE controller.
Page 88: Peripheral
ISA Reserved Memory Address Use this parameter in conjunction with the ISA Reserved Memory Size parameter to allocate a fixed amount of memory for ISA cards that require a specific amount of memory and a set memory location. The memory addresses available depend on the memory size you select. The default is D0000.
Page 89 OnBoard Parallel Port This parameter enables the use of the parallel port by selecting a memory address. The values are Disabled, 278H, 378H, 3B8H, and Auto. The default is Auto. The addresses correlate to an LPT port number as defined by the following table. Parallel Port Address Interrupt...
Page 90: Power Management Menu
Power Management Menu Select Power Management in the BIOS Setup main menu to display the Power Management Setup options. Power Management/APM Set this option to Enabled to enable the chipset power management and APM (Advanced Power Management) features. The settings are Enabled or Disabled. The Fail-Safe and Optimal settings are Disabled.
Page 91: Utility Menu
Standby Time Out (Minute) This option specifies the length of a period of system inactivity while in the Full On power state. When this length of time expires, the system enters the Standby power state. The settings are Disabled, 4 msec, 8 msec, 12 msec, 16 msec, up to 508 msec, in increments of 4 msec.
Page 92: Anti-Virus
NOTE The Advanced Setup menu contains the Password Checking parameter that enables the system to use the password you enter. To enter a password: 1. Select the Password icon from the AMIBIOS Setup Main Menu. The Password menu displays. 2. Type the characters (maximum of six) for the password, and then press ENTER 3.
Page 93: Optimal
To load the Original BIOS defaults: 1. Select the Original icon to load the last used BIOS settings. The following message displays: Restore Old Values? 2. Select Yes to accept the values, or No to reject them. 3. Exit AMIBIOS Setup. The system restarts and uses the new values if you selected Yes. Optimal Selecting the Optimal icon loads the best-case values that optimize system performance.
Page 94: Reprogramming The Bios
If so, after reprogramming the BIOS, you must run the BIOS Setup again and reallocate the system resources in the PCI/PnP Setup menu. The FPU is available from the Support pages on the World Wide Web or the Intergraph Bulletin Board Service. See the Preface of this document for details.
Page 95: Assigning System Resources For Option Cards
7. At the MS-DOS command prompt, type in the following to run the FLASHPROG product: flash.exe The following messages display, depending on the version of your BIOS. Intergraph flash programming utility Reading 887xx.ROM. Programming flash EPROM Flash EPROM updated. Reboot the system by turning the power off.
Page 96: Changing The System Boot Sequence
To assign resources for ISA option cards, change these parameters under the “PCI/PnP” submenu: DMA Channel x Usage: Change to ISA IRQ x Usage: Change to ISA ISA Reserved Memory Size: Change as appropriate to allocate the required amount of memory for ISA option cards that require a fixed amount of memory. ISA Reserved Memory Address: Change as appropriate to allocate the required memory for ISA option cards that require a set location.
Page 97: Summary Of Optimal And Fail-Safe Settings
Summary of Optimal and Fail-Safe Settings The following table shows all the parameters available in the BIOS with the optimal and Fail-Safe setting for each. The BIOS values are set to optimize system performance. Fail-Safe settings are the minimum settings required to boot the system; these values do not provide optimal performance.
Page 98 Parameter Optimal Fail-Safe Password Checking Setup Setup OS/2 Compatible Mode Processor Microcode Update Enabled Enabled L1 and L2 Cache Mode WriteBack Disabled L2 Cache ECC Mode Disabled Disabled System BIOS Cacheable Enabled Disabled Cx000, 16K Shadow Cached Disabled Dx000, 16K Shadow Disabled Disabled Setup Menu, Chipset Submenu...
Page 99 Setup Menu, PCI/PnP Submenu Parameter Optimal Fail-Safe Boot to PnP Operating System PCI 2.1 Latency Compliance Enabled Disabled PCI Latency Timer (PCI Clocks) PCI VGA Palette Snoop Disabled Disabled Allocate IRQ to PCI VGA PCI IDE Bus Mastering Enabled Disabled Use ESCD for PCI IRQ Assignment PCI Slot x IRQ Priority...
Page 100 Power Management Parameter Optimal Fail-Safe Power Management/APM Disabled Disabled Green PC Monitor Power State Stand By Stand By Video Power Down Mode Disabled Disabled Hard Disk Power Down Mode Disabled Disabled Hard Disk Time Out (Minute) Disabled Disabled Standby Time Out Disabled Disabled Suspend Time Out...
Page 101: Troubleshooting
Troubleshooting Use this chapter to resolve common system problems of the base unit. Checking the System......................88 System Boot and Restart Errors..................89 Series of beeps and error message displays ............89 One or more RAID controllers is not recognized ..........90 Does not boot from drive A (floppy) or other expected boot device.......
Page 102: Checking The System
Checking the System If your system exhibits errors, or hardware is not functioning properly, first check the following items: All hardware is properly and securely installed, and all RAID disk drives are installed in the correct locations. The cables are properly attached from the base unit to the various accessories. The power cord from the base unit, the AC distribution box, or the UPS is attached to the correct wall outlet.
Page 103: System Boot And Restart Errors
System Boot and Restart Errors Series of beeps and error message displays Number of Beeps - Message Explanation and Solution 1 - Refresh Failure Bad memory refresh circuitry on the system board. SIMMs need to be reseated. If error continues, replace SIMMs. 2 - Parity Error Parity error in the first 64 KB block of memory.
Page 104: One Or More Raid Controllers Is Not Recognized
Number of Beeps - Message Explanation and Solution 9 - ROM Checksum Error The ROM checksum value does not match the value encoded in the BIOS. Call the Customer Response Center. 10 - CMOS Shutdown Register Read/Write The shutdown register for CMOS RAM Error failed.
Page 105: Invalid Configuration Information For Slot Xx" Message Displays
“Invalid configuration information for SLOT XX” message displays Reason Solution System is not properly configured to Use AMIBIOS Setup to reserve system recognize the new ISA option card. resources for the ISA card. Refer to Chapter 5. “Battery voltage low” message displays Reason Solution Lithium battery voltage on the system board...
Page 106: Lcd Screen Remains Blank And Alarm Continuously Sounds
LCD Screen Remains Blank and Alarm Continuously Sounds Reason Solution LCD board is malfunctioning. The system will boot, but the LCD screen will not display information and the alarm continues to sound. Replace the LCD board. LCD Screen Reports a Failure Status Temperature Status is HOT Reason Solution...
Page 107: Power Supply Status Is Warn Or Fail
Power Supply Status is WARN or FAIL Reason Solution Fan inside the power supply is failing. Power off the system and replace the power supply. AC or DC components inside the power If the fans in the power supply are still OK, supply are failing.
Page 109: Installing System Software
Installing System Software Follow the instructions in this chapter if you have to install the operating system and associated system software on the system. Before You Begin ......................96 System Software Products....................96 Installing Windows NT Server 4.0 ..................97 Getting Operating System Updates..................
Page 110: Before You Begin
The following table lists drivers and other system software products typically installed on InterServe 800 systems. If a system software product is not listed, but is installed on your system, the product is available from an operating system software CD-ROM, or is delivered with an expansion board or additional peripheral device.
Page 111: Installing Windows Nt Server 4.0
Version Manager MEGARAID MegaRAID Power Console driver, utilities Version Manager SYMSCSI Symbios SCSI adapter driver Version Manager WELCOME Intergraph Welcome utility Version Manager VERMANAGER InterSite Version Manager utility Version Manager HWMON_IS800 InterSite Hardware Monitor utility Version Manager InterSite Manager utility...
Page 112: Getting Operating System Updates
Microsoft’s World Wide Web and FTP sites free of charge. CAUTION If Intergraph provides a Service Pack through the IBBS or with a product, it has been certified against Intergraph hardware as described in the announcement of its availability. If you obtain a Service Pack from any other source, be aware that it may not be certified against your Intergraph hardware.
Page 113: A System Power
System Power This appendix provides information about the system’s rated power consumption (load). If using an external power source, such as an AC distribution box or uninterrupible power supply (UPS), refer to the documentation delivered with the power source for information about its capabilities.
Page 115: Index
Index flash EPROM, 64 FLASHPROG, 64 About this document, ix overview, 64 Additional drives for RAID disk password array changing, 77 configuring, 32 reprogramming, 80 Additional user information, 62 summary AMIBIOS optimal and Fail-Safe Default Menu, 78 settings, 83 Fail-safe, 79 BIOS parameter Optimal, 79 1st - 4th Boot Device, 67...
Page 116 Hard Disk Power Down Mode, PS/2 Mouse Support, 67 Second Type F DMA, 72 Hard Disk Time Out (Minute), Second Type F DMA Channel, Hit ‘DEL’ Message Display, Secondary Master, 65 Secondary Slave, 65 IDE Hard Disk Access Serial Port 2 Mode, 74 Control, 67 Standby Time Out (Minute), IRQ x Usage, 73...
Page 117 93 Customer support, xi LCD screen reports a failure FAXLink, xii status, 92 hardware, xi peripheral drive, 93 Intergraph Bulletin Board system boot and restart, 89 Service, xi EULA (Microsoft End User more options, xii License Agreement), 25 software, xi...
Page 118 QFE update software, 38 Agreement (EULA), 25 system, 1 system into a rack, 6 system software, 95 Windows NT Server 4.0, 97 Network Intergraph information, 23 Bulletin Board Service, xi Non-compliant PCI cards InterSite programs, 61 assigning system resources, 81 DMI Console, 61...
Page 119 Operating system setup RAID status information, 49 starting, 25 Rated power load Optimal BIOS defaults, 79 system, 99 Option cards Repair disk assigning system resources, 81 creating, 26 Original BIOS defaults, 78 Reprogramming BIOS, 80 Password, 50 PC Card, 80 Security role for Windows NT hard disk operation, 36 Server system, 23...
Page 120 ergonomics, x User information finding hardware information, additional, 62 install into a rack, 6, 7 installing, 1 Version Manager, 26 placing, 4 VGA mode power, 99 starting system in, 31 prepare for rack-mount Video display installation, 6 changing the default driver, 30 software configuring, 30 backup diskettes, 26...
Page 122: Returned Goods Authorization (Rga) Form
Mail Address Reason for Return NOTE All returned equipment MUST be shipped in original Intergraph packaging to obtain warranty service. WARNING Back up disk drives before returning equipment. Intergraph is not responsible for data lost in shipping or repair process.
Page 123: Warranty Procedure
Warranty Procedure Some malfunctioning equipment cannot be repaired in the field, and you must return it to Intergraph for repair. Follow these steps to obtain a Returned Goods Authorization (RGA) log number and return the malfunctioning equipment. 1. Determine the serial number of the system. The serial number is located on the white bar code identification label on the back of the base unit.
Page 124 Repair Depot RGA No. _______________________ Intergraph Corporation 9805 Kellner Road Huntsville AL 35894 Repair Depot RGA No. _______________________ Intergraph Corporation 9805 Kellner Road Huntsville AL 35894 Repair Depot RGA No. _______________________ Intergraph Corporation 9805 Kellner Road Huntsville AL 35894...

Intergraph InterServe 800 System Setup

Preface

1 Installing the System

2 Setting up the System Software

3 Configuring the System

4 Using the System

5 Configuring the BIOS

6 Troubleshooting

7 Installing System Software

A System Power

Index

Returned Goods Authorization (RGA) Form

Warranty Procedure

Quick Links

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Questions and answers

Related Manuals for Intergraph InterServe 800

Summary of Contents for Intergraph InterServe 800

Table of Contents