Page 1 InterServe 800 SL System Setup June 1998 DHA029800...
Page 2 Notice Information in this document is subject to change without notice and should not be considered a commitment by Intergraph Computer Systems. Intergraph Computer Systems shall not be liable for technical or editorial errors in, or omissions from, this document. Intergraph Computer Systems shall not be liable for incidental or consequential damages resulting from the furnishing or use of this document.
Page 3: Table Of Contents
Ergonomic Information..................... viii Customer Support ....................... ix Hardware and Software Support Services .............. ix World Wide Web ....................ix Intergraph Bulletin Board Service ................. ix FAXLink........................ x Telephone ......................x More Support Options .................... x 1 Setting Up the Hardware ....................1 Before You Begin ........................
Page 4 3 Configuring the System....................29 Configuring the Video Display................... 30 Changing the Default Video Display Driver ............30 Correcting Video Display Problems..............30 Installing MegaRAID Power Console Software..............31 Configuring Additional Drives for a RAID Disk Array ............32 Basic RAID Hardware Information ..............32 Standard RAID Disk Drives Configuration............
Page 5 View the Last POST Results................. 60 View the Internal Temperature ................60 View SCSI ID Information................... 60 View the Internal Heat Threshold ................. 61 Using InterSite Programs ....................61 Additional User Information ....................62 5 Configuring the BIOS ....................63 Starting BIOS Setup ......................
Page 6 System Boot........................83 Video..........................86 Network..........................86 Peripheral Drive Errors ...................... 89 Miscellaneous Hardware ....................89 7 Reinstalling System Software ..................91 Before You Begin ......................92 System Software Products....................92 Installing Windows NT Server 4.0 ..................94 Getting Operating System Updates..................95 8 Using System Resources....................
Page 7: Preface
Preface InterServe 800 SL System Setup describes setting up and configuring your InterServe 800 SL system for use. This document also provides information on operating the system, troubleshooting, reinstalling system software, and using system resources. About This Document InterServe 800 SL System Setup is organized as follows: Chapter 1, “Setting Up the Hardware,”...
Page 8: Operating System Information
An online introduction to your new system is provided in the System Introduction, which covers subjects such as the following: System features System controls and connections Intergraph customer support You can display the System Introduction by using the InterSite Welcome dialog or by opening the file on your system.
Page 9: Customer Support
On these pages, you can get news and product information, technical support information, software updates and fixes, and more. Intergraph Bulletin Board Service On the Intergraph Bulletin Board Service (IBBS), you can get technical support information, software updates and fixes, and more. To connect to the IBBS: 1.
Page 10: Faxlink
In the United States, call 1-800-633-7248 between the hours of 7:00 a.m. and 7:00 p.m. Central Time, Monday through Friday (except holidays). Outside the United States, contact your local Intergraph Computer Systems subsidiary or distributor. Have the following information available when you call: Your service number, which identifies your site to Intergraph Computer Systems.
Page 11 For software support questions in the United States, call 1-800-345-4856. Outside the United States, contact your local Intergraph Computer Systems subsidiary or distributor.
Page 13: Setting Up The Hardware
Setting Up the Hardware Follow the instructions in this chapter to set up an InterServe 800 SL in a stand-alone deskside configuration or to install it into an Intergraph rack. Before You Begin ........................ 2 Unpacking the Equipment....................2 Placing the System....................... 4 Understanding Power Requirements..................
Page 14: Before You Begin
Before You Begin Read this chapter before you attempt to set up an InterServe 800 SL. In addition: Contact the local Intergraph support office if any items you ordered are missing or damaged. If using non-Intergraph cables with the system, ensure that they are shielded and terminated on both ends.
Page 15 RAID then both of the disk drive boxes will be empty. If you ordered a monitor from Intergraph Computer Systems, it is shipped separately from the base unit pallet. Its carton contains the monitor, the monitor AC power cord, the video cable, and monitor documentation.
Page 16: Placing The System
Placing the System Before you set up your system, determine where you want to place it. Keep these guidelines in mind: Place the system as close as possible to the proper power outlet. The power cord connecting the system to the facility power outlet or other power source serves as the disconnect device.
Page 17: Setting Up A Deskside System
(UPS), review the documentation delivered with the power source for information about its capabilities. Setting Up a Deskside System Intergraph Computer Systems ships the system with a stabilizer plate mounted on the bottom of the system, as shown in the following figure. Stabilizer Plate...
Page 18: Installing The System Into A Rack
Installing the System into a Rack Prepare the System The system can be installed only in Intergraph’s 17 U and 40 U racks. To prepare the base unit for rack installation: 1. Place the pallet close to the equipment rack.
Page 19: Install The System
Install the System This section describes the installation of the server base unit into an Intergraph 40 U or 17 U rack. To keep the rack from moving, ensure the front and side stabilizers are fully engaged and the feet are lowered to the floor before installing equipment into the rack.
Page 20 3. Pull the shelf out until it locks in the extended position. The rear edge of the shelf should clear the front of the rack by two inches, as shown in the following figure. WARNING Extend the shelf fully before setting the base unit on it. Mounting Hole (Four Total) Locking...
Page 21 6. Secure the base unit to the shelf by installing the four screws -- removed when the stabilizer plate was removed -- up through the bottom of the shelf into the base unit. To prevent the base unit from falling, one person should support the base unit while the other installs the screws.
Page 22: Connecting The Cables
Connecting the Cables All cable ports on the base unit and other Intergraph equipment are keyed or molded and clearly labeled to ensure proper cable attachment. If a cable is not attaching easily, ensure that you are aligning the cable connector correctly with the port.
Page 23 4. Connect the system power cord to the AC receptacle on the base unit, as shown in the following figures. For dual power supplies: AC Receptacle Dual 550 Watt Power Supplies For a single power supply: AC Receptacle 5. If using an AC distribution box or UPS, connect its power cord to a grounded, three- prong AC power outlet.
Page 24: Installing Disk Drives
NOTE The UPS starts automatically when its power cord is connected to the power outlet. Refer to the UPS documentation for more details. 6. Connect other cables as necessary for printers (parallel port), external SCSI devices (SCSI port), and modems or UPS communication (serial ports). 7.
Page 25: Install And Label The Disk Drives
The non-RAID disk drive boxes can hold up to four disk drives and the system can accommodate up to two of them for a total of eight drives. Depending on the configuration, the system is RAID or non-RAID (JBOD) system. The RAID system uses a 2-channel AMI RAID controller to provide RAID capabilities such as disk striping, mirroring, and redundancy.
Page 26 Slot 8 Slot Guides Drive Connector Port Slot 1 2. Remove the disk drives from the drive boxes. 3. Do the following when inserting drives into the slots: Extend the latching clips on the drive and align the rails on the side of the drive with the slot guides.
Page 27 4. Locate and install the boot drives (those with the completed labels). Install the RAID boot drives into slots 1, 2, and 3 of the disk section, as shown in the following figure. Slot 8 Slot 7 x GB Slot 6 x GB Slot 5 x GB...
Page 28 6. Label the remaining disk drives as follows. A drive labeling sheet is included in the parts box. Note carefully how the drives should be labeled for each slot. Label RAID disk drives with ADP, CH, and ID numbers as shown in the following figure.
Page 29: Additional Information
GB Additional Information The RAID system boot drives are configured at Intergraph using the MegaRAID utilities. Additional disk drives supplied with the system are not formatted or configured. You must configure these drives after configuring system software to make them usable to the system.
Page 30: Checking The System
You can do any of the following to prepare your system for use: If you want to get going with Intergraph’s default setup, go to Chapter 2 to start the system and go through Windows NT Setup. If you start the system, and then turn it off before completing the instructions in Chapter 2, you will have to reload the operating system and system software.
Page 31 Intergraph Computer Systems installs the operating system through Phase 1 of the Windows NT Setup process. Phase 2 involves establishing a domain name, determining a security role, and setting up user accounts. If you want to reload the operating system and system software, instead of completing Phase 2 of Setup, refer to Chapter 7.
Page 33: Setting Up The Software
Setting Up the Software This chapter provides instructions for setting up the system software for the server. Preparing for Setup ......................22 Pre-Installed Software ..................22 Before You Start Setup..................22 Starting the System ......................24 Starting Operating System Setup..................25 Finishing Operating System Setup ..................
Page 34: Preparing For Setup
Help for more information on these tools. Pre-Installed Software The operating system and associated system software is pre-installed on the primary hard disk drive. Intergraph Computer Systems installed the following system software: Driver software for the installed SCSI adapter(s) Driver software for the installed network adapter...
Page 35 If the system is connected to a network, obtain and record the following information from your network administrator: Computer name for your system: Workgroup name (if the system will be part of a workgroup): Domain name (if the system will be part of a Windows NT domain): Security role for your system in the Windows NT domain -- primary domain...
Page 36: Starting The System
IP addresses for your network’s Windows Internet Name Service (WINS) servers, if any: The Windows NT delivery media contain software and drivers for both Reduced Instruction Set Computing (RISC)- and Intel-based systems. When installing Windows NT distribution files, make sure you install them from the \ 386 directory (the Intel software directory) on the delivery media.
Page 37: Starting Operating System Setup
Starting Operating System Setup When you start your system for the first time, you must configure the operating system software for use. After you first start the system, the Microsoft End User License Agreement (EULA) screen displays. CAUTION If you purchased a system with Windows NT Small Business Server, read M icrosoft’s Start Here document before continuing.
Page 38: Finishing Operating System Setup
Create backup diskettes of device driver software and other system software products. Display an online System Introduction for your system. Learn about Intergraph Computer Systems customer support. You should take advantage of the tools provided by InterSite Welcome to ensure that your system is fully ready for use.
Page 39: What's Next
QFE backup diskette for use if you have to reinstall the operating system. See Version Manager Help for information on creating system software backup diskettes. Visit the Intergraph Computer Systems site on the World Wide Web and vendor bulletin boards for new and updated drivers.
Page 41: Configuring The System
Configuring the System Follow the instructions in this chapter to configure the InterServe 800 SL for use. Configuring the Video Display................... 30 Changing the Default Video Display Driver ............30 Correcting Video Display Problems..............30 Installing MegaRAID Power Console Software..............31 Configuring Additional Drives for a RAID Disk Array ............
Page 42: Configuring The Video Display
Changing the Default Video Display Driver After configuring the video display and restarting the system, you should configure the system to use the Intergraph video display driver by default. To change the default video display driver: 1. Open System in the Windows NT Control Panel. The System dialog displays.
Page 43: Installing Megaraid Power Console Software
A multi-sync monitor is selected, but a graphics display device with different video timings (such as an Intergraph InterVue monitor) is connected to the system. Select the appropriate monitor type as described previously. The monitor selection is inappropriate for the monitor connected to the system. Select a new monitor.
Page 44: Configuring Additional Drives For A Raid Disk Array
The following information is provided to help you understand how RAID is implemented, which should be valuable if you need to configure additional RAID hardware. Basic RAID Hardware Information The InterServe 800 SL systems contain three main RAID hardware components: An internal disk section Three or more RAID disk drives One or more RAID controllers (also known as adapters) The disk section has eight slots for installing RAID disk drives.
Page 45: Standard Raid Disk Drives Configuration
ID means the identification number of the drive in the slot. NOTE When the standard disk drives are configured by Intergraph Computer Systems (as described below), they assume the SCSI ID number of the RAID section slot. The RAID section is connected to the RAID controller by internal SCSI cables.
Page 46 All three drives in the disk section are packed as one logical drive (via MegaRAID Power Console). This makes the drives in the system appear as one partition in Windows NT Disk Administrator. 4 GB disk drives result in a 12 GB partition (8 GB partition if the RAID Level is set to RAID 3 or RAID 5).
Page 47: Additional Raid Disk Drives Configuration
The default RAID configuration for the three standard RAID drives is as follows: RAID level - 5 Write policy - write through I/O policy - cached Device Spinup - two drives every six seconds Ultra SCSI - enabled If you modify the RAID configuration, and want to return to the default settings, use the following procedure.
Page 48: Ensuring Correct Pc Card Hard Disk Operation
3. From the Adapter menu, select the Configuration submenu, then select the Custom Configuration option. 4. Select the unconfigured RAID drives (shown as READY) and configure them into one or more arrays as desired. CAUTION Do not place different size drives into the same array. If you do, the size of the larger drives will be truncated to that of the smaller drives, and the remainder will be unusable.
Page 49: Installing And Configuring Lansafe Ups Software
Installing and Configuring LanSafe UPS Software Systems equipped with a uninterruptible power supply (UPS) are shipped with LanSafe III software to configure and monitor operation of the UPS. The software must be installed before you can configure and monitor UPS operation. The following instructions assume that you are installing LanSafe III UPS software on your system for the first time.
Page 50: Disabling Command Queuing
QFE diskette using Version Manager. QFE update software contains fixes for operating system problems or limitations on your Intergraph system, and is only shipped with the system if it is needed. If you have a QFE diskette, insert it into the floppy disk drive. Refer to the file on the QFE diskette for instructions to update the system.
Page 51: Creating An Emergency Repair Disk
CAUTION If Intergraph Computer Systems provides a Service Pack through the IBBS or with a product, it has been certified against Intergraph hardware as described in the announcement of its availability. If you obtain a Service Pack from any other source, be aware that it may not be...
Page 53: Operating Notes
Operating Notes Now that your system is up and running, and all the software is configured, use this chapter to become familiar with the InterServe 800 SL and its user features. Starting and Stopping the System ..................42 Status LEDs........................43 Disk Activity LEDs (RAID Systems)..................
Page 54: Starting And Stopping The System
Starting and Stopping the System The following figure shows the system power keyswitch on the front of the system. Keyswitch RESTART After the system is running, you can restart the system or shut it down and power it off completely. Wait at least 30 seconds before restarting the system to allow the InterSite Server Monitor software to function correctly, the power supplies to stabilize, and the disk drives to stop spinning.
Page 55: Status Leds
NOTE The backlight will extinguish, but the LCD panel will continue displaying system information after stopping the system. If external InterRAID disk cabinets are connected to the system, always power on or off the system in the following sequences: Power on the InterRAID cabinets, listen for the audible beep, then power on the system base unit.
Page 56: Disk Activity Leds (Raid Systems)
Note the following: If the fan status LED is amber and the power supply status LED is green, it is possible that the problem is a fan inside the power supply, rather than a main cooling fan. Check the fan and power supply status menus on the LCD panel to determine the problem. If the disk array LED indicates firmware checksum error, call the Customer Response Center at 1-800-633-7248.
Page 57: System Alert
LED Color Meaning Steady amber Disk drive rebuild in progress, or critical (degraded) array Blinking amber Disk drive failed Disk drive not installed or not seated System Alert To ensure system security, the InterServe includes a system alert that detects and reports hardware faults such as power supply failures.
Page 58: Lcd Screen
2. Enter the correct password. Refer to “Entering a Password when Prompted” and to “Set the System Monitor Firmware Password” later in this chapter for more information about passwords. 3. When you close the drive access door, the alert resets. LCD Screen The LCD screen displays overall system and specific component information through a set of menus that apply to the base unit and to the disk section (for RAID systems only).
Page 59: Startup Messages
You can use the LCD screen and buttons when the system is powered off, but some of the status options report a message such as Sys. Off. When the system is powered off, the LCD screen is not lit, but the displayed messages are visible. The LCD screen lights bright green when the system is powered on.
Page 60: System Status Information
When you turn the keyswitch to the On position, the LCD powers on. If the system uses RAID drives, the following messages display (Otherwise, the above message remains.): TESTING ROM TESTING SCSI ACCESS STARTING DUAL BUS CONFIGURATION InterRAID-8 Status: OK The InterRAID-8 Status message displays until you press the button to see SYSTEM...
Page 61: Raid Status Information
What do you want to do? Follow this menu path See page System Status > Power Supply View the power supply status System Status > Voltages View the voltage status - 550 Watt power supplies only System Status > Sys. Power View the system power status System Config.
Page 62: System Status Menus
NOTE Information about the disk subsystem does not display if the system is non-RAID. NOTE The RAID status information cannot be displayed unless the system is powered on. System Status Menus The system status menus let you define how the intruder alert and audible alarm operate, view hardware configuration details for the system, and define other system monitor firmware operation.
Page 63: Enable And Disable The Intruder Alert
Enable and Disable the Intruder Alert The intruder alert is enabled by default. Once it is disabled, no intrusion information will be sent to the operating system Event Log, and the intrusion does not trigger a response from InterSite. The intruder alert must be enabled for the system to detect intrusions. Path: Alert/Alarm >...
Page 64: View The Internal Temperatures Or Change The Temperature Scale
, power off the system to protect it from overheating, which could damage internal components. If the cause of the hot temperature condition is not related to the room environment, call the Intergraph Customer Response Center. NOTE The threshold for the Ambient sensor can be changed. Refer to “Change the Ambient Heat Threshold”...
Page 65: View The Fan Status
View the Fan Status Path: System Status > Fans Fans: status displays the RPM speed and working status of the three main cooling fans. When the fans are operating properly, Ok displays. If XX FAILURES is displayed, then one or more of the cooling fans is generating a problem. When the system is not powered on, the fan status displays Off.
Page 66 NOTE shows a failure and the shows a failure, and the Fan Status Power Supply Status fan status LED is amber while the power supply status LED is green, then this means a fan inside the power supply is bad. To view specific power supply status, move the cursor to Power Supply and press ENTER The screen displays:...
Page 67: View The Voltage Status - 550 Watt Power Supplies Only
View the Voltage Status - 550 Watt Power Supplies Only Path: System Status > Voltages Voltages: status displays either Okay or FAIL. If FAIL displays, then check the individual voltage rails to identify the problem. Press when the cursor is on ENTER Voltages.
Page 68: View Lcd Board Information
View LCD Board Information Path: System Config. > LCD Display Panel Information about the LCD board (containing the LCD screen) includes the board part number (MSMTXXXXX), its engineering change level ( ECO XX), system monitor firmware version, and FPGA code version installed on the board. The firmware and FPGA code are used to detect and display the component status.
Page 69: Change The Ambient Heat Threshold
NOTE When disabled, the second line of the top level message (which normally displays System Status Okay ) displays System Monitor . General status messages do not display on the screen, nor does the warning or failure alarm sound if an error occurs. However, if an error occurs while the polling is disabled, the error displays in the status menus for the failing component.
Page 70: View The State Of The System Monitor Firmware When Last Rebooted
NOTE The maximum threshold setting is 95 degrees Fahrenheit (35 degrees Celsius). View the State of the System Monitor Firmware when Last Rebooted Path: Utility > Last Reboot Boot State Last Reboot Boot State shows the condition of the system monitor firmware when it was last booted.
Page 71: Turn Off The Raid Alarm
OPTIONS MENU contains settings for RAID SCSI IDs, SCSI bus termination, and internal heat threshold. NOTE Intergraph recommends that you do not change the default settings for any of the items available under the OPTIONS MENU Turn Off the RAID Alarm...
Page 72: View Raid Confguration Information
View RAID Confguration Information Path: HARDWARE MENU > CONFIGURATION INFO CONFIGURATION INFO displays information about the disk section, including product name, slot 1 and 2 cards, RAM version, ROM version, and subsystem ID (in hexadecimal format). View the Last POST Results Path: HARDWARE MENU >...
Page 73: View The Internal Heat Threshold
HEAT THRESHOLD: XXX °F Using InterSite Programs InterServe 800 SL systems ship with the following InterSite programs: InterSite Version Manager is a tool for creating system software backup diskettes, and for updating device drivers and other system software products installed on the system.
Page 74: Additional User Information
Additional technical information about the system is included in the System Reference document. If the system came with an Intergraph rack, refer to the documentation delivered with the rack and other rack-mounting equipment for information and safety precautions related to...
Page 75: Configuring The Bios
Configuring the BIOS The BIOS Setup program is used to configure the system’s BIOS (basic input/output system). The BIOS is responsible for configuring the system board, CPU and providing hardware information to the operating system. For the system to run properly, run BIOS Setup after you make a hardware change to the system.
Page 76: Starting Bios Setup
Starting BIOS Setup To start BIOS Setup: 1. Restart the system. An Intergraph Computer Systems logo displays. 2. Press 2 to start BIOS Setup. NOTE You can only start BIOS Setup during the boot sequence. NOTE You can set a password to prevent unauthorized users from accessing BIOS Setup. See “Features Screen”...
Page 77: Info Screen
Info Screen The Info screen lists your system configuration information, as shown in the following figure. To access the Info screen, use the arrow keys to highlight Info on the BIOS Setup main menu. The information on this screen is determined by your system configuration, and cannot be changed manually.
Page 78: System Time
To move between the parameters, use the up and down arrow keys. System Time To set the system time, use the key to move the prompt and select a field (hours, minutes, or seconds). Use the plus key (+) to increase the number; use the minus key ( -) to decrease the number.
Page 79: Primary Master, Primary Slave, Secondary Master, Secondary Slave
Primary Master, Primary Slave, Secondary Master, Secondary Slave These options control the parameters for Integrated Device Electronic (IDE) drives. The default settings are Auto for Primary and Secondary Master, and None for Primary and Secondary Slave. If you are setting up a SCSI hard disk, set the IDE Device parameters to None (see your SCSI card manual for more details).
Page 80: Large Disk Access Mode
Multi-Sector Transfers This setting determines the number of sectors per block for multiple sector transfers. The default setting is Auto. Other settings are: Disabled, 2 Sectors, 4 Sectors, 6 Sectors, 8 Sectors and 16 Sectors. LBA Mode Control Enabling this setting causes Logical Block Addressing (LBA) to be used in place of Cylinders, Heads and Sectors.
Page 81: Advanced Screen
Advanced Screen Use the Advanced screen to configure system devices. Use the left and right arrow keys to highlight Advanced on the BIOS Setup main menu. The Advanced screen displays as shown in the following figure. Plug & Play O/S When set to Yes, this setting allows your system to work with a Plug and Play operating system, such as Windows 95.
Page 82: Ps/2 Mouse
PCI/PnP ISA UMB Region Exclusion This setting reserves specific upper memory blocks for use by ISA devices. Press the up or down arrow keys to highlight the memory block, and then use the plus or minus keys to reserve it. PCI/PnP IRQ Exclusion This setting reserves specific IRQs for use by ISA devices.
Page 83: Integrated Pci Ide
Parallel Port This setting configures the operation of the parallel port. Select Disable (to disable the selected port), Enable (to allow user configuration of the selected port), Auto (to enable BIOS or OS configuration) or OS Controlled (to allow the operating system to manage the port configuration).
Page 84: Ac Interrupt State
ECC setting. The BIOS default setting is Non-Parity. NOTE Intergraph ships InterServe 800 SL systems with ECC memory installed, and with the DRAM Type BIOS parameter set to ECC. If you flash the BIOS or restore the default settings, you...
Page 85: Features Screen
Features Screen The Features Screen allows you to configure the boot configuration, power management functions and the security of the system. Use the left and right arrow keys to highlight Features on the BIOS Setup main menu. The Features screen displays as shown in the following figure.
Page 86 Event Logging When Enabled, this setting allows logging of DMI events. The default setting is Enabled. ECC Event Logging When Enabled, this setting allows logging of Error Checking and Correction (ECC) events. The default setting is Enabled. View DMI Event Log Highlight this setting and press to view the contents of the DMI event log.
Page 87: Multiboot
Multiboot Use this option to display additional setup menus to configure system boot devices. Press to display the multiboot submenu. This submenu provides the following options: ENTER Hard Drive This setting tells the system to boot from the system’s hard disk drive only. Removable Devices This setting causes the system to boot from the specified order.
Page 88: Security
NOTE Before you can change the following settings, you must set the Power Savings mode to Customized. Standby Timeout This setting controls the amount of time that elapses before the system enters Standby Mode. Standby Mode turns off various devices in the system, including the display screen, until you start using the system again.
Page 89: Exit Screen
Set Supervisor Password This setting controls access to the BIOS Setup utility. Press to display the Supervisor ENTER Password submenu. Type the password, and press . Retype the password and press ENTER again. The password may be disabled by setting the new password to nothing ENTER (pressing the key without first typing a password).
Page 90 Choose one of the following exit options. To move between the Exit options, use the up and down arrow keys: Saves the changes you have made, exits the BIOS, and restarts Exit Saving Changes the system to make these changes take effect Leaves the previous BIOS settings intact, exits the BIOS, and Exit Discarding restarts the system...
Page 91: Setting The Cpu Speed
The system’s BIOS can be reprogrammed using a BIOS file. You can update the BIOS by following the steps below: 1. After loading the appropriate BIOS file from Intergraph’s BBS or Web site, extract it to a bootable MS-DOS 6.x diskette.
Page 92 4. After the update process has completed and the system reboots, verify that the new BIOS version appears on the screen. If you have problems during this process, or if you have questions about the procedure, contact Intergraph Computer Systems Customer Support for help. See the Preface for more information.
Page 93: Troubleshooting
Troubleshooting Use this chapter to resolve common system problems of the base unit. Checking the System......................82 System Power ........................82 System Boot........................83 Video..........................86 Network..........................86 Peripheral Drive Errors ...................... 89 Miscellaneous Hardware ....................89...
Page 94: Checking The System
Refer to the accessory documentation for troubleshooting help if there are problems with external InterRAID disk arrays, RAID disk drives, or other attached accessories. If you cannot resolve the problem or if the instructions direct you to the Intergraph Computer Systems Customer Response Center, call 1-800-633-7248. See the Preface of this document for other information about contacting Intergraph Computer Systems.
Page 95: System Boot
System Boot ERROR - Does not boot from the expected boot device. Reason Solution Operating system not on the system drive. Install the operating system as described in Chapter 7. BIOS attempts to boot from the wrong hard Ensure the SCSI adapter for the system drive disk drive.
Page 96 ERROR - Series of beeps and error messages display. Message Explanation and Solution Display Memory Read/Write Error The sound controller is faulty. Call the Customer Response Center. ROM Checksum Error The ROM checksum value does not match the value encoded in the BIOS. Call the Customer Response Center.
Page 97 ERROR - System hard disk drive not recognized. Reason Solution SCSI termination is enabled on the hard Disable the SCSI termination. See the disk drive you installed. documentation with the hard disk drive. Some viruses cause the system to not Run a virus scan program that checks the recognize hard disk drives.
Page 98: Video
Video ERROR - System powered on, but screen remains blank. Reason Solution Monitor not powered on. Turn on power to the monitor. Monitor power cord not connected. Connect monitor power cord to AC outlet and monitor. Video cable not properly installed. Ensure video cable is connected to monitor and system video out connector.
Page 99 ERROR - Cannot plot to network plotter on LAN. Reason Solution Network cable disconnected. Reconnect network cable, ensure proper connection. Plotter not added to Print Manager on your Notify your System Administrator. system. Plot node does not recognize your system. Notify your System Administrator.
Page 100 ERROR - I/O card parity error message displays. Reason Solution Faulty option board is installed in an ISA Remove the ISA board, then restart the slot. system. ERROR - “Invalid configuration information for SLOT XX” message displays. Reason Solution System is not properly configured to Use BIOS Setup to reserve system resources recognize the new ISA option card.
Page 101: Peripheral Drive Errors
ERROR - CD-ROM drive is not recognized. Reason Solution CD-ROM drive power cable not attached. Ensure power cable is properly attached. CD-ROM drive EIDE cable not attached. Ensure EIDE cable is properly attached. Peripheral Drive Errors ERROR - CD-ROM drive LED does not light when system power is on. Reason Solution The drive’s CD-ROM drive power cable or...
Page 102 ERROR - Arrow keys or numbers do not work on keyboard number pad. Reason Solution disabled. Press the key. NUM LOCK NUM LOCK ERROR - System loses BIOS configuration information. Reason Solution Lithium battery voltage on the system board Replace the lithium battery on the system is low.
Page 103: Reinstalling System Software
Reinstalling System Software Follow the instructions in this chapter only if you have to reinstall the operating system and associated system software on the system. CAUTION Before you reinstall the software, ensure that you read and understand the entire chapter. Before You Begin ......................
Page 104: Before You Begin
The following table lists drivers and other system software products typically installed on InterServe 800 SL systems. If a system software product is not listed, but is installed on your system, the product is available from an operating system software CD-ROM, or is delivered with an expansion board or additional peripheral device.
Page 105 InterSite Watchdog Version Manager and diskette WELCOME Welcome Utility Version Manager and diskette FLASHUTIL2 Flash Program Utility IBBS and Intergraph Online SYSUTIL System Configuration IBBS and Intergraph Online Utility NOTE Depending on system configuration, the MEGARAID and SYMSCSI software products may...
Page 106: Installing Windows Nt Server 4.0
Installing Windows NT Server 4.0 CAUTION If your system is equipped with an internal RAID section or an external RAID disk array, and your system drive is part of the RAID set, you must select the RAID level and configure the RAID before you start Windows NT Setup and install Windows NT Server.
Page 107: Getting Operating System Updates
Microsoft web site. CAUTION If Intergraph provides a Service Pack through the IBBS or with a product, it has been certified against Intergraph hardware as described in the announcement of its availability. If you obtain a Service Pack from any other source, be aware that it may not be certified against your Intergraph hardware.
Page 109: Using System Resources
Using System Resources This chapter provides information about interrupt requests (IRQs) and the basic input/output system (BIOS) when using option cards. This information is useful when you install various types of cards into the system. See the System Reference delivered with the system for additional information on system resources, such as Direct Memory Addresses (DMA), PCI and ISA interrupt lines, and IRQ allocation for specific devices.
Page 110: Bios Parameters
BIOS Parameters The system uses the BIOS Setup program, which lets you customize the basic input/output system (BIOS) to suit your requirements, and allocate resources for option cards. Refer to Chapter 5, “Configuring the BIOS” for more information. System Resources The following sections list the available system resources.
Page 111: Input/Output (I/O) Addresses
Input/Output (I/O) Addresses Address (hex) Description 0000-000F Direct memory access controller 1 0020-0021 Programmable interrupt controller 1 0040-0043 System timer 0060-006F Standard 101/102-key or Microsoft Natural keyboard 0070-0071 Real time clock 0080-008F Direct memory access page register 00A0-00A1 Programmable interrupt controller 2 00C0-00CF Direct memory access controller 2 00F0-00F0...
Page 112: Reserve An Irq
Address Range (hex) Size Assignment 0E0000h to 0FFFFFh 128 KB PnP BIOS/APM BIOS 00100000-FFFFFFFF Extended Memory FFFE0000-FFFE3FFF BIOS ROM Alias FEC00000-FEC00FFF APIC FEE00000-FEE00FFF APIC Reserve an IRQ Most ISA devices installed in the system require you to reserve an IRQ. PCI devices also need to use an IRQ, but since they share system resources they can use the same IRQ.
Page 113: Index
Index Changing default video display driver, 30 About this document, vii Checking the system, 18 Additional drives for RAID disk troubleshooting, 82 array Chipset Screen, 72 configuring, 32 DRAM Type, 72 Additional user information, 62 Graphics Aperture, 72 Advanced Screen, 69 Command queuing AC Interrupt State, 72 disabling, 38...
Page 114 26 unpacking, 2 Customer support, ix ergonomic information, viii FAXLink, x Errors hardware, ix miscellaneous hardware, 89 Intergraph Bulletin Board network, 86 Service, ix peripheral drive, 89 more options, x system boot, 83 software, ix system power, 82 telephone, x...
Page 115 QFE update software, 38 Monitor Firmware, 58 system into a rack, 6 MegaRAID Power Console Windows NT Server 4.0, 94 software Intergraph installing, 31 Bulletin Board Service, ix Memory addresses, 99 InterSite programs, 61 Microsoft End User License DMI Console, 61...
Page 116 Power supply starting, 25 single 300 watt, 54 Welcome, 26 Pre-installed software, 22 Software Prepare the system for rack-mount pre-installed, 22 installation, 6 setting up, 21 Preparing for Setup, 22 support services, ix Software products installed on system, 92 Starting Quick-Fix Engineering (QFE) BIOS Setup, 64 update software, 22, 38...
Page 117 ISA Bus Interrupt (IRQ) VGA mode Assignments, 98 starting system in, 31 memory addresses, 99 Video using, 97 errors, 86 System software Video display installing changing the default driver, 30 before you begin, 92 configuring, 30 products, 92 correcting problems, 30 reinstalling, 91 View LCD Board Information, 56 System software backup diskettes...
Page 119 Mail Address Reason for Return NOTE All returned equipment MUST be shipped in original Intergraph packaging to obtain warranty service. WARNING Back up disk drives before returning equipment. Intergraph is not responsible for data lost in shipping or repair process.
Page 120 Warranty Procedure Some malfunctioning equipment cannot be repaired in the field, and you must return it to Intergraph for repair. Follow these steps to obtain a Returned Goods Authorization (RGA) log number and return the malfunctioning equipment. 1. Determine the serial number of the system. The serial number is located on the white bar code identification label on the back of the base unit.
Page 121 Repair Depot RGA No. _______________________ Intergraph Corporation 9805 Kellner Road Huntsville AL 35894 Repair Depot RGA No. _______________________ Intergraph Corporation 9805 Kellner Road Huntsville AL 35894 Repair Depot RGA No. _______________________ Intergraph Corporation 9805 Kellner Road Huntsville AL 35894...

Intergraph InterServe 800 SL System Setup

Table of Contents

1 Setting up the Hardware

2 Setting up the Software

3 Configuring the System

4 Operating Notes

5 Configuring the BIOS

6 Troubleshooting

7 Reinstalling System Software

8 Using System Resources

Index

Quick Links

Chapters

Need help?

Questions and answers

Related Manuals for Intergraph InterServe 800 SL

Summary of Contents for Intergraph InterServe 800 SL

Table of Contents