Page 1 InterServe 8400 System Setup September 1998 DHA018740...
Page 2 Notice Information in this document is subject to change without notice and should not be considered a commitment by Intergraph Computer Systems. Intergraph Computer Systems shall not be liable for technical or editorial errors in, or omissions from, this document.
Page 3 Notes This device is designed and manufactured to comply with approved safety standards for information processing and business equipment. Read all operating instructions before using this device. Keep these instructions for future reference. Follow all warnings on the device or in the operating instructions.
Page 5: Table Of Contents
Hardware Information ....................... x Ergonomic Information ......................x Customer Support........................xi Hardware and Software Support Services ..............xi World Wide Web ....................... xi Intergraph Bulletin Board Service................xi FAXLink ........................xii Telephone........................xii More Support Options....................xii 1 Getting Started ........................1 Before You Begin........................
Page 6 3 Using the System........................ 23 Taking Precautions ........................24 Starting and Stopping the System.................... 24 System Alert..........................25 LCD Screen ..........................28 Startup Messages....................... 29 System Status Information ..................30 RAID Status Information ..................32 System Status Menus....................... 32 Entering a Password when Prompted ................ 33 Enable and Disable the Intruder Alert ...............
Page 7 Additional User Information ....................50 4 Configuring the BIOS ....................... 53 Basic Input Output System (BIOS) ..................54 Starting AMIBIOS Setup ......................54 Setup Menu ..........................55 Standard ........................55 Advanced ........................57 Chipset ........................60 PCI/PnP........................61 Peripheral ........................63 Security Menu .........................
Page 8 Power Requirements........................ 88 Domestic AC Distribution Box ................. 88 Non-Domestic AC Distribution Box ................. 89 Equipment Power Loads ................... 89 Intergraph Rack Requirements ....................90 Index ............................91 Returned Goods Authorization (RGA) Form Warranty Procedure Repair Depot Address Labels...
Page 9: Preface
Windows NT Setup, and using the Welcome dialog. Chapter 2, “Configuring the System,” describes configuring the system with Windows NT Server and other software provided by Intergraph. Chapter 3, “Using the System,” describes how to start, stop, and restart the system. It also describes how to use the system alerts, LCD screen, system status menus, RAID section menus, and the status LEDs.
Page 10: Operating System Information
An online introduction to your new system is provided in the System Introduction, which covers subjects such as the following: System features System controls and connections Intergraph customer support You can display the System Introduction by using the InterSite Welcome dialog or by opening file on your system. SYSINTRO...
Page 11: Customer Support
Services include warranty upgrades, repair depot service, on-site hardware maintenance, system administration, and network consulting. Hardware purchased from Intergraph Computer Systems includes a factory warranty ranging from 30 days to three years. A detailed warranty description is available on the World Wide Web; see the Support pages at http://www.intergraph.com/ics.
Page 12: Faxlink
In the United States, call 1-800-633-7248 between the hours of 7:00 a.m. and 7:00 p.m. Central Time, Monday through Friday (except holidays). Outside the United States, contact your local Intergraph Computer Systems subsidiary or distributor. Have the following information available when you call: Your service number, which identifies your site to Intergraph Computer Systems.
Page 13 For software support questions in the United States, call 1-800-345-4856. Outside the United States, contact your local Intergraph Computer Systems subsidiary or distributor.
Page 15: Getting Started
Getting Started This chapter provides instructions for starting and setting up the system software for the InterServe 8400 server. If you need information on setting up any of the system hardware, see the System Reference delivered with the system. Before You Begin....................... 2 System Keys......................
Page 16: Before You Begin
Use the System in its Default Setup If you want to get going with Intergraph’s default setup, go to “Preparing For Setup” in this chapter. If you start the system, and then turn it off before completing the instructions in Chapter 2, “Configuring the System,”...
Page 17: Preparing For Setup
“Installing System Software.” Before you begin, have the following available: Microsoft’s Start Here document. Documentation for any expansion boards purchased from Intergraph. Several blank, formatted diskettes to create backup diskettes containing system software. Intergraph backup diskettes delivered with your system.
Page 18 Security role for your system in the Windows NT domain -- primary domain controller, backup domain controller, or domain server: __________________________________ If your system will be acting as a backup domain controller or domain server, username and password of an authorized domain administrator account: __________________________________ NOTE...
Page 19: Starting The System
Starting the System Follow the sequence in this section when powering on the system for the first time. Start the InterServe 8400 base unit last. WARNING Do not turn on system power until you are ready to configure Windows NT Server. If you start the system, and then restart it before completely configuring Windows NT Server, you will have to re-install Windows NT Server as described in Chapter 6, “Installing System Software.”...
Page 20 Turn on power to the InterServe 8400 base unit. Ensure the base unit circuit breaker switch is in the on position (up). The switch is on the back of the base unit, as shown in the following figure. Circuit Breaker Switch...
Page 21 The server uses a three-position keyswitch on the front of the base unit for starting, stopping and restarting the system. Each position (o = off, | = on, // = restart) is symbolized along the edge of the keyswitch as shown in the following figure. Keyswitch To start the InterServe 8400 base unit: Insert the key for the base unit into the keyswitch.
Page 22: Going Through Setup
Get the latest driver and other system software from the World Wide Web. Display an online System Introduction for your system. Learn about Intergraph Computer Systems customer support. You should take advantage of the tools provided by InterSite Welcome to ensure that your system is fully ready for use.
Page 23: Creating System Software Backup Diskettes
QFE diskette for information on the applicability and installation of QFE update software on your system. See Version Manager Help for information on creating system software backup diskettes. Visit the Intergraph Computer Systems site on the World Wide Web and vendor bulletin boards for new and updated drivers. Using InterSite Programs...
Page 24: What's Next
InterSite Hardware Monitor is an easy-to-use interface to instrumentation data measured by sensors inside the computer. Event information is reported to the Windows NT Event Log and displayed graphically. For example, temperatures inside the system chassis display on color-coded temperature scales. InterSite DMI Console gives easy access to the system’s status and configuration information.
Page 25: Configuring The System
Configuring the System Follow the instructions in this chapter to configure the InterServe 8400 server for use. Configuring the Video Display....................12 Changing the Default Video Display Driver ............. 12 Correcting Video Display Problems................12 Installing MegaRAID Power Console Software..............13 Configuring Additional Drives for the RAID Disk Array ............
Page 26: Configuring The Video Display
Changing the Default Video Display Driver After configuring the video display and restarting the system, you should configure the system to use the Intergraph video display driver by default. To change the default video display driver: Open System in the Windows NT Control Panel. The System dialog displays.
Page 27: Installing Megaraid Power Console Software
A multi-sync monitor is selected, but a graphics display device with different video timings (such as an Intergraph InterVue monitor) is connected to the system. Select the appropriate monitor type as described previously. The monitor selection set by the MGA Monitor application is inappropriate for the monitor connected to the system.
Page 28: Configuring Additional Drives For The Raid Disk Array
This section describes the RAID hardware used in the system, explains the standard RAID disk configuration, and provides guidelines to configure additional RAID drives. The standard RAID hardware is pre-configured by Intergraph before shipment. The following information is provided to help you understand how RAID is implemented, which should be valuable if you need to configure additional RAID hardware.
Page 29: Standard Raid Disk Drives Configuration
ID means the identification number of the drive in the slot. NOTE When the standard disk drives are configured by Intergraph (as described below), they assume the SCSI ID number of the RAID section slot. The disk drive section is connected to the RAID controller by internal SCSI cables.
Page 30 All three drives in the disk section are packed as one logical drive (via MegaRAID Power Console). This makes the drives in the system appear as one partition in Windows NT Disk Administrator. 4 GB disk drives result in a 12 GB partition (8 GB partition if the RAID Level is set to RAID 3 or RAID 5).
Page 31: Additional Raid Disk Drives Configuration
The default RAID configuration for the three standard RAID drives is as follows: RAID level - 5 Write policy - write through I/O policy - cached Device Spinup - two drives every six seconds Ultra SCSI - enabled If you modify the RAID configuration, and want to return to the default settings, use the following procedure.
Page 32: Ensuring Correct Pc Card Hard Disk Operation
From the Adapter menu, select the Configuration submenu, then select the Custom Configuration option. Select the unformatted RAID drives and configure them. When the configuration has been applied, the Create Logical Drive dialog displays. Set the logical drive options to your desired settings. NOTE Before you select Apply, note the amount of disk space displayed.
Page 33: Installing And Configuring Lansafe Ups Software
Installing and Configuring LanSafe UPS Software Systems equipped with a uninterruptible power supply (UPS) are shipped with LanSafe III software to configure and monitor operation of the UPS. The software must be installed before you can configure and monitor UPS operation. The following instructions assume that you are installing LanSafe III UPS software on your system for the first time.
Page 34: Disabling Command Queuing
Disabling Command Queuing To improve standalone system performance and to improve performance with some high- performance SCSI peripherals, you should disable command queuing in the Windows NT Registry. WARNING Be careful when making changes in the Registry. Any mistakes or incorrect changes may cause serious operating system problems, and you may have to reinstall the operating system.
Page 35: Installing Qfe Update Software
QFE diskette using Version Manager. QFE update software contains fixes for operating system problems or limitations on your Intergraph system, and is only shipped with the system if it is needed. If you have a QFE diskette, insert it into the system’s floppy disk drive. Refer to the file on the QFE diskette for instructions to update the system.
Page 36 CAUTION If Intergraph provides a Service Pack through the IBBS or with a product, it has been certified against Intergraph hardware as described in the announcement of its availability. If you obtain a Service Pack from any other source, be aware that it may not be certified against your...
Page 37: Using The System
Using the System Now that your system is up and running, and all the software is configured, use this chapter to become familiar with the InterServe 8400 server and its user features. Taking Precautions ........................24 Starting and Stopping the System.................... 24 System Alert..........................
Page 38: Taking Precautions
Do not push on or lean against the rack. When multiple slide rail devices are installed in the Intergraph rack, only one device may be extended at a time. Always push the extended device back into the rack before extending another one.
Page 39: System Alert
If external InterRAID disk cabinets are connected to the system, always power on or off the system in the following sequences: Power on the InterRAID cabinets, listen for the beep, then power on the system base unit. Power off the system base unit (as described previously), then power off the InterRAID cabinets.
Page 40 To defeat the intruder alert during normal system use: When you open the door, the LCD panel displays a screen that lets you enter the password to temporarily defeat the alert. Enter the correct password. If you do not enter the password within 16 seconds, an intrusion is logged and Server Monitor runs as configured.
Page 41 Intrusion occurs. Hardware fault occurs. Is intruder alert Event is not detected enabled? or reported. Is intruder alert Event is logged. HW_MON product writes alarm enabled? the event to NT Event Log as Error from (\Device\HW_Mon): Aublible alarm sounds. Cabinet open and accessed 1 times.
Page 42: Lcd Screen
LCD Screen The LCD screen displays system and component information through a set of menus that apply to the base unit and to the internal RAID section. The LCD screen is powered on whenever the system is plugged in, so that status information is available even if the system is powered off or not running an operating system.
Page 43: Startup Messages
You can use the LCD screen and buttons when the system is powered off, but some of the status options report a message such as Sys. Off. When the system is powered off, the LCD screen is not lit, but the displayed messages are visible. The LCD screen lights bright green when the system is powered on.
Page 44: System Status Information
Third line displays the system’s NT Server node name if the InterSite Hardware Monitor driver is installed. Otherwise, the line is blank. Fourth line shows day, date, and time as set in the Set RealTimeClock options in the Utility menu. This line is updated at the interval set on the System Status Poll option under the Utility menu.
Page 45 What do you want to do? Follow this menu path See page Alert/Alarm > Intruder Alert > State Enable and disable the intruder alert Alert/Alarm > Audible Alarm > Sound Configure the audible Alarm Upon alarm operation System Status > Temperature View the internal temperatures or change temperature scale...
Page 46: Raid Status Information
What do you want to do? Follow this menu path See page Utility > Heat Threshold Change the ambient heat threshold Utility > Last Reboot View state of the system monitor firmware when last rebooted Utility > Firmware Reboot Manually reboot the system monitor firmware RAID Status Information The following table provides a view of how to use the configurable options and view status...
Page 47: Entering A Password When Prompted
Alert/Alarm System Status: status System Config. status Utility Alert/Alarm lets you temporarily defeat the alarm for the intruder alert, and you can disable the intruder alert so that no intrusions are reported. The alert is enabled by default. You can also configure the alarm to sound upon detection of a hardware fault (failure of power supplies, fans, memory, and so on) and intrusion.
Page 48: Configure The Audible Alarm Operation
Press on Intruder Alert. The screen displays ENTER Temporary Defeat State: Enabled Move the cursor to Enable/Disable and press to switch between Enabled and ENTER Disabled. Key in the password to change the state, if prompted. If you do not key in the correct password within 16 seconds, the previous menu screen displays.
Page 49: View The Fan Status
, power off the system to protect it from overheating, which could damage internal components. If the cause of the hot temperature condition is not related to the room environment, call the Intergraph Customer Response Center. NOTE The threshold for the Ambient sens or can be changed. Refer to “Change the Ambient Heat Threshold”...
Page 50: View The Power Supply Status
Press when the cursor is by FANS to see the status for each fan. The following screen ENTER displays: LEFT: status (Off, Ok, BAD) CENTER: status (Off, Ok, BAD) RIGHT: status (Off, Ok, BAD) Pws1#1: status (Off, Ok, BAD) Pws1#2: status (Off, Ok, BAD) Pws2#1: status (Off, Ok, BAD) Pws2#2: status (Off, Ok, BAD) Pws3#1: status (Off, Ok, BAD)
Page 51: View The Voltage Status
If the General Status line shows NonRedundantSupply, then the system is missing one or two power supplies. The second and third supply should be installed immediately. If the line shows PowerSupplyFailure, then call the Customer Response Center. View the Voltage Status Path: SYSTEM STATUS >...
Page 52: View Processor Board Information
View Processor Board Information Path: SYSTEM CONFIG > Processor Board The installed processor board number (MSMTxxxxx) and its engineering change level (ECO xx) display. Press to return to the previous menu. ESCAPE View Processor (CPU) Information Path: SYSTEM CONFIG > Processor Board > Processors The following information about the processors (CPUs) display: CPU 0: status (System Off, Present, Absent) CPU 1: status (System Off, Present, Absent)
Page 53: View Memory Simm Socket Information
View Memory SIMM Socket Information Path: SYSTEM CONFIG > Processor Board > Memory > SIMM Rows X & X Information about each SIMM socket, such as row, interleave and what size memory module is installed, can be displayed. SIMM sockets are grouped according to rows of the memory subsystem.
Page 54: View Isa Expansion Slot Information
View ISA Expansion Slot Information Path: SYSTEM CONFIG > I/O Expansion Bd. > ISA Expansion Cards Press when the cursor is on ISA Expansion Cards. The status for each of the four ENTER ISA slots displays, such as ISAslot 2: status. The status is Empty or Occupied. Press the down arrow key to scroll through the slots.
Page 55: Set The System Monitor Firmare Password
the system time and date through the operating system, those settings are displayed in the LCD screen after the next operating system reboot. The time and date elements are set two ways. Some elements allow you to increment by one or by 10, such as seconds.
Page 56: Change The Polling Interval
Press the button to enter the password. SYSTEM RAID When Repeat: displays, key in the password again. The Password Updated message displays, then returns to the previous screen. NOTE If you do not enter a password within 16 seconds, or if you enter the wrong password, the PASSWORD FAILED message displays and returns to the previous screen.
Page 57: View The State Of The System Monitor Firmware When Last Rebooted
NOTE The thresholds for the internal sensors cannot be changed. Refer to “View the Internal Temperatures” earlier in this chapter. To change the heat threshold: Move the cursor to Heat Threshold and press . The following lines display: ENTER Decrease Threshold Increase Threshold Ambient Trsh: value Move the cursor to Decrease Threshold or Increase Threshold and press...
Page 58: Raid Section Status Menus
RAID array. OPTIONS MENU contains settings for RAID SCSI IDs, SCSI bus termination, and internal heat threshold. NOTE Intergraph recommends that you do not change the default settings for any of the items available under the OPTIONS MENU...
Page 59: Turn Off The Raid Alarm
Turn Off the RAID Alarm To silence the alarm while it is sounding, move the cursor to TURN OFF ALARM and press ENTER View RAID Confguration Information Path: HARDWARE MENU > CONFIGURATION INFO CONFIGURATION INFO displays information about the disk section, including product name, slot 1 and 2 cards, RAM version, ROM version, and subsystem ID (in hexadecimal format).
Page 60: View Scsi Id Information
View SCSI ID Information Path: OPTIONS MENU > SCSI ID MENU The SCSI ID MENU contains information about the IDs of the various components within the disk array, including disk drive slots, RAID module, and the SAF-TE card. These settings should not be changed.
Page 61 Check the fan and power supply status menus on the LCD panel to determine exact problem. If the disk array LED indicates firmware checksum error, call the Intergraph Customer Response Center.
Page 62: Disk Activity Leds
Disk Activity LEDs The eight disk status LEDs, located to the left of the disk drive slots, indicate SCSI bus activity for each of the installed drives. The following table shows the status indications for disk drives in a RAID system. LED Color Meaning Steady green...
Page 63: Base Unit
Base Unit The base unit rail guides use a release button that locks into the rails. Press in the button to allow the base unit to retract. The following figure shows the release buttons on the base unit rail guides. Rail Guide Release Button (both sides)
Page 64: Keyboard Tray
Keyboard Tray The keyboard tray uses a release tab on either side of the tray. Press in the release tabs to allow the tray to retract. Keyboard Tray Release Tab (both sides) Additional User Information User information for the following hardware is provided in separate documents, delivered with the system.
Page 65 Additional technical information about the system is included in the System Reference. If the system came with an Intergraph rack, see the Intergraph Rack Installation and Use document delivered with the rack for information and safety precautions related to using the...
Page 67: Configuring The Bios
Configuring the BIOS This chapter describes the system’s AMIBIOS Setup program, which allows you to manually change the system’s operating parameters, and the Flash Programming Utility (FPU), which allows you to reprogram the Basic Input/Output System (BIOS). Basic Input Output System (BIOS) ..................54 Starting AMIBIOS Setup ......................
Page 68: Basic Input Output System (Bios)
BIOS before shipment. However, you may want to configure some aspects of system operation by changing the BIOS settings, or update the BIOS to take advantage of enhancements provided by Intergraph. The BIOS is stored in flash erasable-programmable memory (EPROM) on the system board, and reads the system parameters in the system’s complementary metal-oxide semiconductor...
Page 69: Setup Menu
While using AMIBIOS Setup, remember these tips: To access Help, press . The Keystroke/Mouse Convention list displays, which explains how to select Setup menu items with the mouse pointer and with keys. Press any key to close the list and return to AMIBIOS Setup. To change a parameter’s value, move the pointer to a parameter and click the mouse button.
Page 70 Date/Time Select the Date/Time icon to display the current system date and time values. The time displays in the 24-hour clock format. To change the system date and time: Click on the incorrect value with the mouse pointer or press the key until the value highlights.
Page 71: Advanced
Advanced The Advanced Setup menu allows you to change details of the system’s operation. System Boot Up Sequence This parameter specifies the device sequence for system boot up. The default is C:, A:, which means the system attempts to boot from drive C first (the device as specified in the Operating System Boot Device parameter under “Chipset”).
Page 72 This parameter allows you to disable an installed processor patch, if the patch causes the system to operate improperly. Any patch installed by Intergraph has been certified for use with the system, so this parameter is set to Enabled by default. Use Disabled if a non-...
Page 73 L1 and L2 Cache Mode This parameter controls how the processor handles data stored in its primary (L1) and secondary (L2) cache. The following cache modes are available: WriteBack (default), WriteThrough, and Disabled. System BIOS Cacheable This parameter defines how the BIOS code is delivered to the system during boot up. The settings available for this parameter are Enabled (default) and Disabled.
Page 74: Chipset
Chipset The Chipset Setup menu contains the parameters that affect the functionality of some hardware components. Server Monitor, I/O Select This parameter allows you to choose the I/O address range the InterSite Server Monitor (ISM) card uses. The default is 110-113, and other options are Disabled, 210-213, and 310-313. Server Monitor, DMA Select This parameter allows you to choose the DMA the ISM card uses.
Page 75: Pci/Pnp
Installed Memory Speed The server uses 60 nanosecond (ns) memory SIMMs, so this parameter is set to 60 ns by default. SIMMs with different memory speeds are not supported. PCI/PnP The PCI/PnP Setup menu contains the parameters that affect the DMA channels, IRQs, and PCI and PnP components.
Page 76 indicate the slot in which the card is located. The settings are Slot 1, Slot 2, Slot 3, or Auto (default). PCI IDE boards are not supported in PCI slots 4 through 12. PCI IDE IRQ14 Connected to When the PCI IDE Card parameter is used to select a slot number, this parameter becomes active.
Page 77: Peripheral
IRQ x Usage These parameters specify whether a given IRQ is to be reserved for an ISA card, or is free to be assigned to another device by the PnP BIOS. The options are PCI/PnP (default) and ISA. If you install an ISA adapter, change the parameter to ISA. ISA Reserved Memory Size Use this parameter in conjunction with the ISA Reserved Memory Address parameter to allocate a fixed amount of memory for ISA cards that require a specific amount of memory...
Page 78 Onboard Serial Port1 This parameter enables the use of serial port 1 on the system board by selecting a memory address for the port. The values are Auto (default), Disabled, 3F8h, 2F8h, 3E8h, and 2E8h. When set to Auto, the I/O controller selects an available address. The 3XXh and 2XXh values correlate to a serial port, address range and interrupt as defined by the following table.
Page 79: Security Menu
EPP Version If the Parallel Port Mode is set to EPP, you can select two EPP protocol versions: 1.7 and 1.9 (default). Parallel Port IRQ This parameter allows you to select a base IRQ for the parallel port. The default is IRQ-7, or IRQ-5 may be selected.
Page 80: Changing Or Removing The Bios Password
Changing or Removing the BIOS Password Use the following steps to change or remove the BIOS password. The Password Checking parameter, under the Advanced menu, enables the system to use the password you enter. To change the password: Select the Supervisor or User Password icon from the Security window. The Password dialog displays.
Page 81: Detect Ide
Detect IDE The Detect IDE parameters are set to Not Installed by default. If drive C (master) is an IDE drive, the hard disk drive parameters for drive C are detected and reported to the Pri Master parameter in Standard Setup. If drive D (slave) is an IDE drive, the hard disk drive parameters for drive D are detected and reported to the Pri Slave parameter in Standard Setup.
Page 82: Fail-Safe
BIOS parameters, especially for ISA adapters, record them before installing the new BIOS. After reprogramming the BIOS, you must reset the customized parameters manually. To reprogram the flash EPROM: Connect to the Intergraph Bulletin Board Service (IBBS). Refer to the Preface for instructions.
Page 83 From the TOP menu, go to Intergraph Product Centers, Systems and Networking, File Libraries, and Delivered Drivers; then select the appropriate operating system and hardware platform. Choose Find File to search for the product; then download it to your system.
Page 84: Changing The System Boot Sequence
14. Exit AMIBIOS Setup and restart the system. Changing the System Boot Sequence To change the system boot sequence: Restart the system. Press when the following message displays: DELETE Press DEL if you want to run Setup The AMIBIOS Setup Main Menu displays. In the Setup menu, click the Advanced icon.
Page 85: Summary Of Optimal And Fail-Safe Settings
BIOS settings to “Optimal” using the Default menu as in this chapter; these settings are also set by Intergraph before shipment. The fail-safe settings are used when you change the BIOS settings to “Fail-safe” using the Default menu; these settings enable your system to boot but may not provide the best performance.
Page 86 Parameter Optimal Fail-safe Floppy Drive Seek At Boot Disabled Enabled Password Checking Setup Setup OS/2 Compatible Mode Generate NMI On System Error Enabled Disabled Pentium Pro Microcode Update Enabled Disabled L1 and L2 Cache Mode WriteBack Disabled System BIOS Cacheable Enabled Disabled Cx0000, 16KB Shadow...
Page 87 Parameter Optimal Fail-safe IRQ x Usage PCI/PnP PCI/PnP ISA Reserved Memory Size Disabled Disabled ISA Reserved Memory Address D0000 D0000 Setup Menu, Peripheral Submenu Parameter Optimal Fail-safe Onboard FDC Auto Enabled Onboard Serial Port1 Auto Disabled Onboard Serial Port2 Auto Disabled Onboard Parallel Port Auto...
Page 89: Troubleshooting
Troubleshooting Use this chapter to resolve common system problems of the base unit. Checking the System ....................... 76 System Boot Errors ......................... 77 Series of beeps and error message displays............... 77 One or more RAID controllers is not recognized............78 Does not boot from the expected boot device ............
Page 90: Checking The System
For problems with external InterRAID-8 disk cabinets, RAID disk drives, or other attached accessories, refer to the accessory documentation for troubleshooting help. If necessary, call the Intergraph Customer Response Center. CAUTION Refer servicing of all hardware (opening the system, replacing components, and so on) to...
Page 91: System Boot Errors
System Boot Errors Series of beeps and error message displays Number of Beeps - Message Explanation and Solution 1 - Refresh Failure Bad memory refresh circuitry on the system board. SIMMs need to be reseated. If error continues, replace SIMMs. Refer servicing of SIMMs to qualified service personnel.
Page 92: One Or More Raid Controllers Is Not Recognized
Number of Beeps - Message Explanation and Solution 8 - Display Memory Read/Write Error The graphics controller or WRAM is faulty. If a WRAM module is installed, replace the module. If there is no WRAM module, or if the error continues, call the Customer Response Center.
Page 93: Total Amount Of Memory Does Not Display
Total amount of memory does not display Reason Solution Faulty SIMMs or SIMMs not fully seated Use the LCD screen to determine the problem into sockets. sockets. Reseat or replace SIMMs. Refer servicing of SIMMs to qualified service personnel. SIMMs not properly installed according to Ensure the proper number of SIMMs are defined interleave restrictions.
Page 94: I/O Card Parity Error Message Displays
I/O card parity error message displays Reason Solution Faulty option board is installed in an ISA Remove the ISA board, then restart the slot. system. “Invalid configuration information for SLOT XX” message displays Reason Solution System is not properly configured to Run the System Configuration Utility and recognize the new ISA option board.
Page 95: Combo Drive Leds Do Not Light
Combo drive LEDs do not light Reason Solution Combo drive is not being recognized. Open the base unit and all cables are properly attached to the combo drive. Refer servicing of combo drive to qualified service personnel. PC Card does not work, or is not recognized Reason Solution Defective PC Card is installed.
Page 96: Unsuccessful Connection To Serial Device
Unsuccessful connection to serial device Reason Solution Communication parameters between server Change the parameters so the server and and serial device do not match. serial device match each other. Date and time information on LCD screen does not display Reason Solution Lithium battery charge on the MSMT329 Replace the Lithium battery.
Page 97: Installing System Software
Installing System Software Follow the instructions in this chapter if you have to reinstall the operating system and associated system software on the system. CAUTION Before you reinstall system software, read and un derstand the entire chapter. Before You Begin........................84 System Software Products.......................
Page 98: Before You Begin
You can find the system software on backup diskettes that you created, on diskettes provided by Intergraph, or on the operating system CD-ROM. If you did not create backup diskettes of drivers or other system software products, they are probably on the operating system CD-ROM or on backup media delivered with expansion boards.
Page 99: Installing Windows Nt Server 4.0
Vendor Diskette MEGARAID MegaRAID Power Console driver, utilities (or) Version Manager SYMSCSI Symbios SCSI driver Version Manager WELCOME Intergraph Welcome utility Version Manager VERMANAGER InterSite Version Manager utility Version Manager HWMON_IS650 InterSite Hardware Monitor utility Version Manager InterSite Manager utility...
Page 100: Getting Operating System Updates
CAUTION If Intergraph provides a Service Pack through the IBBS or with a product, it has been certified against Intergraph hardware as described in the announcement of its availability. If you obtain a Service Pack from any other source, be aware that it may not be certified against your...
Page 101: Power And Rack Information
This chapter specifies the power requirements of the AC distribution box, and precautions for installing non-Intergraph equipment into the rack enclosure. This information is useful for adding computer equipment to the rack, providing guidelines to make sure you do not exceed AC distribution box or rack limitations.
Page 102: Power Requirements
Power Requirements This section provides information about the power requirements of the AC distribution box supplied by Intergraph with some systems. Intergraph provides separate AC distribution boxes for domestic and non-domestic use. This section describes the specifications and functionality of both types.
Page 103: Non-Domestic Ac Distribution Box
Disk drive cabinet with eight drives 265 VA The VA load of Intergraph rack-mount options is printed on the back of the device. Add the VA load for each device to determine if the AC distribution box can handle the load. If it cannot, add an additional AC distribution box.
Page 104: Intergraph Rack Requirements
Intergraph Rack Requirements Equipment is secured in the Intergraph rack along the side mounting posts, which have industry standard 7.1 mm diameter mounting holes. The mounting posts have small round markers to designate each vertical unit. There are three mounting holes per U, and at every 4 U there is a small square marker.
Page 105: Index
Index Command queuing disabling, 20 about this document, ix Configuring Above 1 MB Memory Test additional drives for the RAID BIOS parameter, 57 disk array, 14 Additional drives for RAID disk BIOS, 53 array LanSafe UPS software, 19 configuring, 14 system, 11 Additional user information, 50 video display, 12...
Page 106 19 InterSite Server Monitor, 21 Last Known Good option LanSafe UPS software, 19 operating system, 12 MegaRAID power console Last POST results software, 13 viewing, 45 QFE update software, 21 LCD board Intergraph viewing information, 40 BBS, xi LCD menus...
Page 107 RAID section status, 44 Original BIOS settings system status, 32 loading, 67 LEDs OS/2 Compatible Mode disk activity, 48 BIOS parameter, 58 system status, 46 Parallel Port DMA Channel MegaRAID Power Console BIOS parameter, 65 installing software, 13 Parallel Port IRQ Memory BIOS parameter, 65 viewing information, 38...
Page 108 BIOS parameter, 58 additional configuration, 17 Polling interval standard configuration, 15 changing, 42 Real time clock POST setting, 40 vieiwng last results, 45 Removing Power distribution board BIOS password, 66 viewing information, 40 Reprogramming Power status BIOS, 68 viewing, 37 Power supply status viewing, 36 SCSI ID information...
Page 109 changing or removing BIOS password, 66 TCP/IP networking information, 4 changing the boot sequence, 70 Temperature configuring, 11 changing ambient threshold, 42 defeating the intruder alert, 26 Turning off the RAID alarm, 45 disk activity LEDs, 48 Typematic Rate entering password on LCD BIOS parameter, 57 screen, 33 ergonomics, x...
Page 111: Returned Goods Authorization (Rga) Form
Phone Mail Address Reason for Return NOTE All returned equipment MUST be shipped in original Intergraph packaging to obtain warranty service. WARNING Back up disk drives before returning equipment. Intergraph is not responsible for data lost in shipping or repair process.
Page 112: Warranty Procedure
Warranty Procedure Some malfunctioning equipment cannot be repaired in the field, and you must return it to Intergraph for repair. Follow these steps to obtain a Returned Goods Authorization (RGA) log number and return the malfunctioning equipment. Determine the serial number of the system. The serial number is located on the white bar code identification label on the back of the base unit.
Page 113 Repair Depot RGA No. ________________________ Intergraph Corporation 9805 Kellner Road Huntsville AL 35894 Repair Depot RGA No. ________________________ Intergraph Corporation 9805 Kellner Road Huntsville AL 35894 Repair Depot RGA No. ________________________ Intergraph Corporation 9805 Kellner Road Huntsville AL 35894...

Intergraph InterServe 8400 Setup Manual

Preface

1 Getting Started

2 Configuring the System

3 Using the System

4 Configuring the BIOS

5 Troubleshooting

6 Installing System Software

7 Power and Rack Information

Index

Returned Goods Authorization (RGA) Form

Warranty Procedure

Quick Links

Need help?

Questions and answers

Related Manuals for Intergraph InterServe 8400

Summary of Contents for Intergraph InterServe 8400

Table of Contents