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Summary of Contents for Intergraph InterServe 9000
- Page 1 InterServe 9000 System Setup October 1998 DHA031200...
- Page 2 Systems shall not be liable for incidental or consequential damages resulting from the furnishing or use of this document. All warranties given by Intergraph Computer Systems about equipment or software are set forth in your purchase contract. Nothing stated in, or implied by, this document or its contents shall be considered or deemed a modification or amendment of such warranties.
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Page 3: Table Of Contents
Ergonomic Information...................... vii Customer Support ......................vii Hardware and Software Support Services ............. vii World Wide Web ....................vii Intergraph Bulletin Board Service ................ vii FAXLink......................viii Telephone ......................viii More Support Options ................... ix 1 Setting Up the Hardware ....................1 Before You Begin ........................ - Page 4 3 Configuring the System....................29 Configuring the Video Display................... 30 Changing the Default Video Display Driver ............30 Correcting Video Display Problems..............30 Installing Mylex RAID Software..................31 Configuring Drives for a RAID Disk Array................ 32 Standard RAID Disk Drives Configuration............32 Additional RAID Disk Drives Configuration ............
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Page 5: Preface
Preface InterServe 9000 System Setup describes setting up, configuring, and operating your InterServe 9000 system. About This Document InterServe 9000 System Setup is organized as follows: Chapter 1, “Setting Up the Hardware,” describes how to set up the system hardware. -
Page 6: Hardware Information
An online introduction to your new system is provided in the System Introduction, which covers subjects such as the following: System features System controls and connections Intergraph customer support You can display the System Introduction by using the InterSite Welcome dialog or by opening the file on your system. -
Page 7: Ergonomic Information
On these pages, you can get news and product information, technical support information, software updates and fixes, and more. Intergraph Bulletin Board Service On the Intergraph Bulletin Board Service (IBBS), you can get technical support information, software updates and fixes, and more. To connect to the IBBS: 1. -
Page 8: Faxlink
In the United States, call 1-800-633-7248 between the hours of 7:00 a.m. and 7:00 p.m. Central Time, Monday through Friday (except holidays). Outside the United States, contact your local Intergraph Computer Systems subsidiary or distributor. Have the following information available when you call: Your service number, which identifies your site to Intergraph Computer Systems. -
Page 9: More Support Options
Visit the Support pages on the World Wide Web at http://www.intergraph.com/ics. For hardware support questions in the United States, call 1-800-763-0242. For software support questions in the United States, call 1-800-345-4856. Outside the United States, contact your local Intergraph Computer Systems subsidiary or distributor. -
Page 11: Setting Up The Hardware
Setting Up the Hardware Follow the instructions in this chapter to set up an InterServe 9000 in a stand-alone deskside configuration or to set up and install it into an Intergraph equipment rack. Before You Begin ........................ 2 Unpacking the Equipment....................3 Placing the System....................... -
Page 12: Before You Begin
Before You Begin Read this chapter before you attempt to set up an InterServe 9000. In addition: Contact the local Intergraph support office if any items you ordered are missing or damaged. If you use non-Intergraph cables with the system, ensure that they are shielded and terminated on both ends. -
Page 13: Unpacking The Equipment
Sleeve Disk Drives The InterServe 9000 base unit is between two foam pieces, and rack-mount versions include a corrugated sleeve as part of the packing. Other items are packed in boxes.. Contents of the boxes are as follows: Parts box -- contains the keyboard, mouse, and key (for the drive access door); Windows NT Server operating system (compact disks, floppy diskettes, and documentation), if ordered;... -
Page 14: Placing The System
-13.2 to +0.3 V means supply voltage for the device. The InterServe 9000 either stands upright (pedestal mode) or installs in a rack (rack mode). Before you set up your system, determine where you want to place it. Keep these guidelines in mind: Place the system as close as possible to the proper power outlet. -
Page 15: Setting Up A Deskside System
Setting Up a Deskside System This section explains how to install a deskside (pedestal) system. To set up the system: 1. Lift the base unit from the pallet and set it upright. WARNING The base unit is heavy; two people are required to lift it out of the box. Do not let the base unit drop onto a hard surface, or damage to internal components may result. -
Page 16: Setting Up A Rack-Mount System
Setting Up a Rack-mount System This section explains how to install a rack-mount InterServe 9000 system in a 19-inch Intergraph 17 U or 40 U equipment rack. Only technically qualified personnel should install the system. Computer equipment is secured in the rack along the mounting posts using 7.1 mm diameter mounting holes. -
Page 17: Tools You Need
WARNING Overcurrent protection: The system is designed for an AC line voltage source with up to 20 amperes of overcurrent protection. If the power system for the equipment rack is installed on a branch circuit with more than 20 amperes of protection, you must provide supplemental protection for the system. - Page 18 1 U Marker To attach the mounting brackets to the front vertical rail: 1. Remove a long mounting bracket, two screws, and a bar nut from the kit. See the following figure for a view of how to place the bar nut in relation to the mounting bracket and vertical rail.
- Page 19 To attach the mounting brackets to the back vertical rail: Use the same procedure to install both mounting brackets on the back vertical rails. See the following figure for proper orientation of the short mounting bracket. Short Mounting Bracket Back Vertical Rail Bar Nut Phillips flathead screw, #10-32 x .5...
- Page 20 2. Orient a slide assembly so that the smallest outer bar is facing down. 3. Fully extend the telescoping slide assembly until the center bar hits the safety latch on the small outer bar (all three overlapping bars will be visible). 4.
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Page 21: Prepare The System
2. Orient a center bar and large outer bar assembly so that the flat side is facing toward the mounting brackets attached to the vertical rails, and the safety latch on the center bar is near the back of the rack. Press the flat side of the outer bar into the mounting bracket. 3. - Page 22 5. Align the rest of the holes in the bar with the remaining three threaded holes along the side of the chassis. 6. Insert three more screws through the bar and into the threaded holes in the chassis wall. Then tighten all four screws firmly (6.0 inch-pounds). 7.
- Page 23 To attach the chassis handles: 1. Remove the handles and screws (#10-32 x .187 flathead) from the parts box. 2. Orient each handle so the two screw holes on the long edge of each handle align with the threaded holes in the faceplate. The handles can be installed in only one way. 3.
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Page 24: Installing The System Into A Rack
Installing the System into a Rack To install the system in the rack: 1. Pull the telescoping center bars out of the large outer bars until they are fully extended and locked in place. See the following figure. The faceplate appearance may vary from that shown. -
Page 25: Connecting The Cables
Connecting the Cables All cable ports on the base unit and other Intergraph equipment are keyed or molded and clearly labeled to ensure proper cable attachment. If a cable is not attaching easily, ensure that you are aligning the cable connector correctly with the port. - Page 26 AC Receptacle AC Receptacle 5. If using an AC distribution box or UPS, connect its power cord to a grounded, three- prong AC power outlet. NOTE The UPS starts automatically when its power cord is connected to the power outlet. Refer to the UPS documentation for more details.
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Page 27: Installing Non-Raid And Raid Disk Drives
Installing Non-RAID and RAID Disk Drives Depending on the configuration, the system is non-RAID (also called JBOD, for “just a bunch of disks”) or RAID. A RAID (redundant array of independent disks) system uses a 1-channel Mylex RAID controller (also called a RAID adapter) to provide RAID capabilities such as disk striping, mirroring, and redundancy. -
Page 28: Install And Label The Disk Drives
Install and Label the Disk Drives The following procedures cover both non-RAID and RAID installations. To install the drives, you must access the sides of the disk drive housing. Drives are hard mounted in the drive carrier using four screws (two on each side) for each drive. The drive section is behind the locked door. - Page 29 5. Locate and install the boot drives (those with the completed labels). Install the non-RAID boot drive into slot 1 of the disk section, as shown in the following figure. Slot 1 Slot 2 x GB Slot 3 Slot 4 Slot 5 Slot 6 Install the RAID boot drives into slots 1, 2, and 3 of the disk section, as shown in...
- Page 30 7. Label the remaining disk drives as follows. Note carefully how the drives should be labeled for each slot. Label non-RAID disk drives with ADP, CH, and ID numbers as shown in the following figure. For further details, refer to the guide shipped with the hard disk drive.
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Page 31: Additional Information
Additional Information The RAID system boot drives are configured at the factory using Mylex RAID configuration utilities. Additional disk drives supplied with the system are not configured. You must configure these drives after configuring system software to make them usable to the system. Refer to Chapter 3, “Configuring the System,”... -
Page 32: What's Next
You can do any of the following to prepare your system for use: To use Intergraph’s default setup, go to Chapter 2 to start the system and go through Windows NT Setup. If you start the system, and then turn it off before completing the instructions in Chapter 2, you will have to reload the operating system and system software. -
Page 33: Setting Up The Software
Setting Up the Software This chapter provides instructions for setting up the system software for the server. Preparing for Setup ......................24 Pre-Installed Software ..................24 Before You Start Setup..................24 Starting the System ......................26 Starting Operating System Setup..................26 Finishing Operating System Setup .................. -
Page 34: Preparing For Setup
Help for more information on these tools. Pre-Installed Software The operating system and associated system software is pre-installed on the primary hard disk drive. Intergraph Computer Systems installed the following system software: Driver software for the installed SCSI adapter(s) Driver software for the installed network adapter... - Page 35 If the system is connected to a network, obtain and record the following information from your network administrator: Computer name for your system: Workgroup name (if the system will be part of a workgroup): Domain name (if the system will be part of a Windows NT domain): Security role for your system in the Windows NT domain -- primary domain...
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Page 36: Starting The System
The Windows NT delivery media contain software and drivers for both Reduced Instruction Set Computing (RISC)- and Intel-based systems. When installing Windows NT distribution files, make sure you install them from the \ 386 directory (the Intel software directory) on the delivery media. -
Page 37: Finishing Operating System Setup
Get the latest driver and other system software from the World Wide Web. Display an online System Introduction for your system. Learn about Intergraph Computer Systems customer support. You should take advantage of the tools provided by InterSite Welcome to ensure that your system is fully ready for use. -
Page 38: Creating System Software Backup Diskettes
QFE diskette for information on the applicability and installation of QFE update software on your system. See Version Manager Help for information on creating system software backup diskettes. Visit the Intergraph Computer Systems site on the World Wide Web and vendor bulletin boards for new and updated drivers. What’s Next? See the online System Introduction for information on system features and controls. -
Page 39: Configuring The System
Configuring the System Follow the instructions in this chapter to configure the InterServe 9000 for use. Configuring the Video Display................... 30 Changing the Default Video Display Driver ............30 Correcting Video Display Problems..............30 Installing Mylex RAID Software..................31 Configuring Drives for a RAID Disk Array................ 32 Standard RAID Disk Drives Configuration............ -
Page 40: Configuring The Video Display
Changing the Default Video Display Driver After configuring the video display and restarting the system, you should configure the system to use the Intergraph video display driver by default. To change the default video display driver: 1. Open System in the Windows NT Control Panel. The System dialog displays. -
Page 41: Installing Mylex Raid Software
A multi-sync monitor is selected, but a graphics display device with different video timings (such as an Intergraph InterVue monitor) is connected to the system. Select the appropriate monitor type as described previously. The monitor selection is inappropriate for the monitor connected to the system. Select a new monitor. -
Page 42: Configuring Drives For A Raid Disk Array
This section explains the standard RAID disk configuration and provides guidelines to configure additional RAID drives. The standard RAID hardware is pre-configured by Intergraph Computer Systems before shipment. The following information is provided to help you understand how RAID is implemented, which should be valuable if you need to configure additional RAID hardware. - Page 43 SCSI ID 0 Slot 1 SCSI ID 1 Slot 2 SCSI ID 2 Slot 3 ADP 0 SCSI ID 4 Slot 4 Disk Label Mylex ID SCSI ID 5 Slot 5 SCSI ID 6 Slot 6 The non-volatile memory and flash EEPROM on the RAID controller board stores the configuration data.
- Page 44 The default RAID configuration for the three standard RAID drives is as follows: RAID level - 5 Write policy - write through Device Spinup - two drives every 12 seconds Ultra SCSI - enabled If you modify the RAID configuration, and want to return to the default settings, use the following procedure.
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Page 45: Additional Raid Disk Drives Configuration
Additional RAID Disk Drives Configuration The Mylex RAID controller BIOS manages up to eight disk drives. If a system has more than eight drives configured across multiple RAID controllers, you must ensure that the RAID disk drive containing the operating system (boot drive) is recognized during the BIOS scan sequence. -
Page 46: Installing And Configuring Lansafe Ups Software
Installing and Configuring LanSafe UPS Software Systems equipped with a uninterruptible power supply (UPS) are shipped with LanSafe III software to configure and monitor operation of the UPS. The software must be installed before you can configure and monitor UPS operation. The following instructions assume that you are installing LanSafe III UPS software on your system for the first time. -
Page 47: Installing Qfe Update Software
QFE update software on your system. Installing Intel Server Control (ISC) Software ISC is the InterServe 9000 onboard instrumentation software that can be used as a standalone package or with the Intersite Server Monitor Product. ISC must be installed to view instrumentation data. -
Page 49: Operating Notes
Operating Notes Now that your system is up and running, and all the software is configured, use this chapter to become familiar with the InterServe 9000 and its user features. Starting and Stopping the System ..................40 System Status LEDs......................41 Disk Drive Status LEDs (RAID Systems)................ -
Page 50: Starting And Stopping The System
Starting and Stopping the System After the system is running, you can restart the system, or shut it down and power it off completely. Wait at least 30 seconds before restarting the system to allow the InterSite software to function correctly, the power supplies to stabilize, and the disk drives to stop spinning. -
Page 51: System Status Leds
To stop the system, perform an orderly shutdown and then press the power button. An orderly shutdown consists of stopping all running applications and logging off Windows NT by clicking on Start on the display screen and then selecting Shutdown. If external InterRAID disk cabinets are connected to the system, always power the system on or off as follows: Turn on power to the InterRAID cabinets first, listen for the audible beep, and then turn... -
Page 52: Disk Drive Status Leds (Raid Systems)
Disk Drive Status LEDs (RAID Systems) On RAID systems, additional disk status LEDs coincide with each slot of the RAID disk section. The disk status LEDs, labeled 0-5 on the front panel, indicate hard disk drive or array status for each of the installed drives. They function only if the system uses RAID drives. -
Page 53: Using Intersite Programs
Additional technical information about the system is included in the System Reference document. If the system came with an Intergraph rack, refer to the documentation delivered with the rack and other rack-mounting equipment for information and safety precautions related to... -
Page 54: What's Next
What’s Next? See the System Reference for information to configure the BIOS. It describes how to use BIOS Setup to configure the system BIOS. The System Reference also has troubleshooting information to resolve common system problems. -
Page 55: Reinstalling System Software
Reinstalling System Software Follow the instructions in this chapter only if you have to reinstall the operating system and associated system software on the system. CAUTION Before you reinstall system software, read and understand the entire chapter. Before You Begin ......................46 System Software Products.................... -
Page 56: Before You Begin
Breaking News and the Windows Terminal Server Start Here document for installation instructions. You can find the system software on diskettes or CD-ROM provided by Intergraph or on the operating system CD-ROM. If you did not create backup diskettes of drivers or other system software products, they are probably available on the operating system CD-ROM or on backup media delivered with the system. - Page 57 The following table lists drivers and other system software products typically installed on InterServe 9000 systems. Product Description Delivery Method 4GB_NTSSETUP Windows NT Server 4.0 Setup Diskette diskettes modified to support systems with more than 3 GB physical memory 3COM3C90X...
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Page 58: Installing Windows Nt Server 4.0 On Systems With 3 Gb Of Memory Or Less
Installing Windows NT Server 4.0 on Systems with 3 GB of Memory or Less Use this section to install Windows NT Server 4.0 if your system has 3 GB of memory or less. If your system has more than 3 GB of memory, see “Installing Windows NT Server on Systems with More Than 3 GB of Memory.”... -
Page 59: Installing Windows Nt Server 4.0 On Systems With More Than 3 Gb Of Memory
Installing Windows NT Server 4.0 on Systems with More Than 3 GB of Memory CAUTION If your system is equipped with more than 3 GB of memory, you cannot install Windows NT Server 4.0 unless you do one of the following: NOTE These processes are not necessary for installing Windows NT Server, Enterprise Edition 4.0 or Windows NT Server, Terminal Server Edition 4.0. - Page 60 8. Select Other and press ENTER 9. Insert the diskette and press SYMLVDSCSI ENTER 10. When prompted, press to specify additional devices. 11. If a RAID controller is not installed, skip to the next step. If your system has a RAID controller, do the following: Select Other and press ENTER...
- Page 61 23. Type /maxmem=256 as shown in the following: [operating systems] multi(0)disk(0)rdisk(0)partition(1)\WINNT="Windows NT Server Version 4.00" /maxmem=256 multi(0)disk(0)rdisk(0)partition(1)\WINNT="Windows NT Server Version 4.00 [VGA mode]" /basevideo /sos Save the file and exit. At the DOS prompt, type attrib +s +h c:\boot.ini. Remove the diskette and press to restart the system.
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Page 62: Getting Operating System Updates
Microsoft web site. CAUTION If Intergraph provides a Service Pack through its online services or with a product or system, it has been certified against Intergraph hardware as described in the announcement of its availability. -
Page 63: Index
Index Customer support, vii FAXLink, viii About this document, v hardware, vii Additional information Intergraph Bulletin Board disk drives, 21 Service, vii Additional user information, 43 more options, ix software, vii telephone, viii Backup diskettes World Wide Web, vii creating, 28... - Page 64 3 finishing, 27 GB of memory, 49 starting, 26 Intel Server Control (ISC) software installing, 37 Intergraph Bulletin Board Service, vii Placing the system, 4 InterSite programs, 43 Pre-installed software, 24 DMI Console, 43 Prepare the equipment rack, 7...
- Page 65 operating system setup, 26 System Quick-Fix Engineering (QFE) checking, 21 update software, 24, 37 configuring, 29 ergonomics, vii finding hardware information, Rack-mount system setting up, 6 install into a rack, 14 RAID disk array placing, 4 configuring drives, 32 prepare for rack-mount RAID disk drives installation, 11 configuration...
- Page 66 Welcome, 27 repair disk, 27 Version Manager, 28, 43 Version Manager, 28 VGA mode Windows NT Server starting system in, 31 domain controller, 25 Video display Emergency Repair Disk, 37 changing the default driver, 30 installing, 48, 49 configuring, 30 Last Known Good option, 30 correcting problems, 30 security role for system, 25...
- Page 67 Mail Address Reason for Return NOTE All returned equipment MUST be shipped in original Intergraph packaging to obtain warranty service. WARNING Back up disk drives before returning equipment. Intergraph is not responsible for data lost in shipping or repair process.
- Page 68 Warranty Procedure Some malfunctioning equipment cannot be repaired in the field, and you must return it to Intergraph for repair. Follow these steps to obtain a Returned Goods Authorization (RGA) log number and return the malfunctioning equipment. 1. Determine the serial number of the system. The serial number is located on the white bar code identification label on the back of the base unit.
- Page 69 Repair Depot RGA No. _______________________ Intergraph Corporation 9805 Kellner Road Huntsville AL 35894 Repair Depot RGA No. _______________________ Intergraph Corporation 9805 Kellner Road Huntsville AL 35894 Repair Depot RGA No. _______________________ Intergraph Corporation 9805 Kellner Road Huntsville AL 35894...
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