AT&T Merlin II System Administrator Manual page 86

Supervised Transfer
System Administrator
System Operator
Temporary
Closure Greeting
Touch-Tone Gate
Transfer Type
The MERLIN MAIL system monitors a call until it is
answered. If the line is busy or is not answered, callers are
given two options: choose another extension or leave a
message (caller does not need to reenter the extension
number). Should be used when a phone does not have
coverage assigned to it.
The person who updates the MERLIN MAIL system to
address the company's requirements. The system
administrator is a registered subscriber and is also
responsible for the Trouble Mailbox.
The person who answers calls when callers press [
when callers do not enter a Selector Code within four
seconds, if the Dial 0/Timeout Option is set for transfer to
System Operator.
A special greeting that plays to callers when a company
closes unexpectedly due to inclement weather or an
emergency.
A feature that can be activated to determine quickly
whether a caller is dialing from a rotary phone. When the
Touch-Tone Gate is on, callers must dial a digit before the
Main Menu plays. If the gate is off, callers who are
calling from a rotary phone must listen to the entire
Main Menu before their calls are transferred to the
System Operator.
Specifies what action will be taken when a caller enters a
Selector Code. The actions are: calls are transferred to a
predetermined extension, submenu, or announcement or to
an individual extension requested by the caller.
], and
0
Glossary G-5