AT&T Merlin II System Administrator Manual page 43

4-2 Changing the Automated Attendant Menu
Here are the options:
Transfer to a Specific Extension
Calls are transferred to a specific extension or
Call Distribution Group. For example, at ABC Travel
Agency, when callers press [
extension 28, the corporate travel agent's extension.
Transfer to an Existing Submenu
Callers hear another menu, from which they choose
another Selector Code. For example, at ABC Travel
Agency, when callers press [
connected to a submenu where they can press [
Caribbean Cruises, [
for Alaskan Cruises.
Submenus must be created before the Main Menu.
Transfer to an Existing Announcement
Calls are transferred to a prerecorded announcement.
Use this type of transfer when the information callers
need can be provided in an announcement. For
example, the ABC Travel Agency offers special
discounted trips each month. Callers who are
interested in discounted trips press [
announcement that provides destinations, departure
dates, and prices.
Announcements must be created before the
Main Menu or submenus.
Transfer to a Prompt
Callers enter a Selector Code before they dial an
individual extension number. This is used when a
company's extension numbers coincide with Selector
Codes. For example, ABC Travel Agency has twenty
agents, with extension numbers ranging from 28 to 48.
If a caller attempts to dial extension 31 from the Main
Menu, as soon as [
to the Personal Travel Agent. To avoid this, callers are
asked to press [
], they are connected to
2
] for Cruises, they are
1
] for Hawaiian Cruises, or [
2
] is entered, the caller is connected
3
] before dialing an extension number.
5
] for
1
]
3
] to hear an
4