Chapter 1: Introduction; Overview; System Administrator's Responsibilities - AT&T Merlin II System Administrator Manual

Overview

System Administrator's Responsibilities

MERLIN MAIL™ Voice Messaging System works with
the MERLIN® II Release 3 Communications System to
process calls promptly and efficiently. It offers the
following benefits:
Reduces the workload of the System Operator, freeing
this person to perform other tasks.
Insures that incoming calls are answered quickly, and
transfers them to the appropriate destination.
Answers and routes calls when a company is closed.
Accepts voice messages from callers inside and
outside the company and keeps the messages
confidential.
Identifies and directs facsimile (fax) calls without the
need for a dedicated fax line.
This section provides an overview of the services offered
by the MERLIN MAIL system and explains how the
services can be used. It also includes an explanation of
the conventions used throughout this guide. Refer to the
Glossary at the back of this guide for definitions of terms.
As the System Administrator, you will use this guide to
update and maintain the MERLIN MAIL system. It isn't
difficult to do, since the MERLIN MAIL system prompts
you through every step of the way.
In addition to making routine changes to the
MERLIN MAIL system such as adding Mailboxes, or
changing greetings, you will be responsible for the
Trouble Mailbox. The Trouble Mailbox is a place where

Chapter 1: Introduction

Overview 1-1