Choosing The Type Of Transfer - AT&T Merlin II System Administrator Manual

Choosing the Type of Transfer

5-2 Changing Automated Attendant Submenu
Choose a Selector Code (0 through 9), from the submenu
and determine what happens when a caller chooses it.
Here are the options:
Transfer to a Specific Extension
Callers are transferred to a specific extension or
Call Distribution Group. For example, at ABC Travel
Agency, when callers press [
submenu they are corrected to extension 29,
the Hawaiian Cruise travel agent's extension.
Transfer to an Existing Submenu
The caller hears another submenu from which he or
she selects another Selector Code.
More than two menu levels can confuse
NOTE:
callers.
For example, at ABC Travel Agency, when callers
press [ ] from the Main Menu, the Cruise submenu
1
plays. One of the submenu options is for Caribbean
Cruises. Callers interested in Caribbean cruises press
[ ] and are then connected to another submenu where
1
they can press [
or [ ] for the Bahamas.
3
Transfer to an Existing Announcement
Calls are transferred to a prerecorded announcement.
Use this type of transfer when the information callers
need can be provided in an announcement. For
example, at the ABC Travel Agency, when callers
press [ ] from the Cruise submenu, an announcement
4
provides cruise destinations, departure dates,
and prices.
] from the Cruise
2
] for Grand Cayman, [
1
] for Jamaica,
2