Chapter 4: Changing Main Menus; Changing The Automated Attendant Menu; Choosing The Type Of Transfer - AT&T Merlin II System Administrator Manual

Chapter 4: Changing Main Menus

Changing the Automated Attendant Menu

Choosing the Type of Transfer

Callers hear the Main Menu after the Automated
Attendant Greeting on lines answered by the Automated
Attendant Service. This menu offers callers the option of
dialing one digit to reach frequently called departments or
extensions. The Day Main Menu plays after the Day
Greeting when your business is open. The Night Main
Menu plays after the Night Greeting when your business is
closed.
For example, the Main Menu for ABC Travel Agency
offers these options:
For Cruises, press [
For Corporate Travel, press [
For Personal Travel, press [
For Discounted Trip Information, press [
Press [ ] if you know the extension of the person
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you are calling.
Or press [ ] for operator assistance.
0
Before you change an item on the menu, update Planning
Form E: Automated Attendant Day Main Menu or
Planning Form F: Automated Attendant Night Main Menu.
Determine which Selector Code (0 through 9) you want to
change, what happens when a caller chooses that code,
then write a revised script for the entire Main Menu.
If you are changing more than one Selector Code,
NOTE:
update the appropriate form, then make the
changes to the Selector Codes and transfer types
before recording the Main Menu script.
Changing the Automated Attendant Menu 4-1
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