AT&T MERLIN II Manual
Attendant planning forms
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Also See for MERLIN II:
- Installation and maintenance manual (404 pages) ,
- System manual (245 pages) ,
- System administrator manual (98 pages)
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Summary of Contents for AT&T MERLIN II
- Page 1 999-504-139 AT&T ® MERLIN COMMUNICATIONS SYSTEM MERLIN II Attendant Planning Forms...
- Page 2 Issue 1 ©1989 AT&T 1989 All Rights Reserved July, Printed in USA NOTICE The information in this document is subject to change without notice. AT&T assumes no responsibility for any errors that may appear in this document. MERLIN is a registered trademark of AT&T To order copies of this document, call the AT&T Customer Information Center, 1-800432-6600 and include the document number 999-504139 with your order.
- Page 3 Business Days You need to set up a business schedule for the MERLIN II Attendant in order to switch between day and night operations. A business schedule defines the days of the week your business is open and the normal operating hours for each day.
- Page 4 If you do not set the MERLIN II Attendant clock, the unit remains in Day mode at all times. Enter authorized caller mode. a Dial the MERLIN II Attendant extension number from a Touch Tone phone, preferably a single-line set. for an answer.
- Page 5 Business Hours You need to set up a business schedule for the MERLIN II Attendant in order to switch between day and night operations. A business schedule defines the days of the week your business is open and the normal operating hours for each day.
- Page 6 How to Program: Remember to set the current date and time for the MERLIN II Attendant. Refer to the NOTE: programming information that came with the unit for further information. If you do not set the MERLIN 11 Attendant clock, the unit remains in Day mode at all times.
- Page 7 MERLIN II Attendant Planning Form C Announcement Time Reallocation Each announcement has been assigned a default duration (in seconds) as foIlows: Night = 20 Transfer Fail =14 Hold = 05 Connect = 05 The total duration for all announcements cannot exceed 64 seconds.
- Page 8 How to Program: This procedure erases all recorded announcements. NOTE: 1 Enter authorized caller mode. Dial the MERLIN II Attendant extension number from a Touch-Tone phone, preferably a single-line set. Wait for an answer. followed by your authorized caller code and #.
- Page 9 DAY ANNOUNCEMENT greets any calls answered by the MERLIN II Attendant when in Day mode and instructs the caller to dial a number to contact a particular department or dial zero for the operator.
- Page 10 Wait for an answer. Dial * immediately followed by your authorized caller code and #. If you are programming from a multiline Touch-Tone phone connected to the MERLIN II NOTE: system control unit, you must enter an additional pound (#) sign each time a pound (#) sign appears in a programing command.
- Page 11 You also need to indicate how the call will be processed by the MERLIN II Attendant by entering a transfer code. Refer to the boxed information on this page for an explanation of valid transfer codes.
- Page 12 Routing Plan Route Night Primary Primary Secondary Secondary Number F u n c t i o n Extension Extension Extension Extension Receptionist Valid Transfer Codes No Operation Supervised Transfer Blind Transfer Disconnect 2 MERLIN II Attendant Planning Form E...
- Page 13 The front of this form is set up so that once you have entered authorized caller mode, you can see at a glance the entries you need to make. D a y N i g h t Night D a y Secondary Secondary Primary Primary Extension Extension Extension Extension MERLIN II Attendant Planning Form F 1...
- Page 14 How to Program: To enter your supervised transfers only: Enter authorized caller mode. Dial the MERLIN II Attendant extension number from a Touch-Tone phone, preferably a single-line set. b Wait for an answer. c Dial * immediately followed by your authorized caller code and #.
- Page 15 MERLIN II Attendant Planning Form G Blind Transfers This form is used to facilitate entry of blind transfers only. Copy the information for all blind transfers from the Routing Plan (Planning Form E) to the form below. Then, use the entry instructions on the back of this form to program the information.
- Page 16 How to Program: 1 Enter authorized caller mode. Dial the MERLIN II Attendant extension number from a Touch-Tone phone, preferably a single-line set. for an answer. Wait c Dial * immediately followed by your authorized caller code and #. If you are programming from a multiline Touch-Tone phone connected to the MERLIN II...
- Page 17 Use this form if you want to: Make changes to the current settings for your call processing options. Set up the MERLIN II Attendant for extension numbers. (Refer to the information on the back of the form. ) Call Processing Options Call processing options determine ringing options and time delays that can be adjusted depending on your requirements.
- Page 18 How to Program: 1 Enter authorized caller mode. you are programming from a multiline Touch-Tone phone connected to the MERLIN II system NOTE: control unit, you must enter an additional pound ( # ) sign each time a pound ( # ) sign appears in a programming command.
- Page 19 = Blind Transfer Night Primary Extension = Disconnect Night secondary Extension you are entering a blind transfer (transfer code 2), you cannot NOTE: use extension codes 12 (Day Secondary Extension) or 22 (Night Secondary Extension). MERLIN II Attendant Planning Form I 1...
- Page 20 Wait Dial * immediately followed by your authorized caller code and #. If you are programming from a multiline Touch-Tone phone connected to the MERLIN II NOTE: system control unit, you must enter an additional pound ( # ) sign each time a pound ( # ) sign appears in a programming command.
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