Introduction; What Is Centrevu® Explorer Ii - Lucent Technologies CentreVu Explorer II Version 1.0 Installation Manual

Introduction

What is CentreVu® Explorer II?
CentreVu
CentreVu
Explorer II
Explorer
Introduction
What is CentreVu® Explorer II?
CentreVu Explorer II transforms DEFINITY
(ECS) Call Center information into powerful knowledge for call centers' business
needs. Information collected from the CentreVu Call Management System (CMS), is
compiled, formatted, and presented to the user through a Web browser to illustrate
critical call center activity.
CentreVu Explorer II handles critical call center activity by recording and supplying
specific information about a particular call. For example, CentreVu Call
Management System (CMS) indicates that a call has abandoned and CentreVu
Explorer II provides more specific information about that abandoned call. The
following type of information can also be gathered on CentreVu Explorer II:
l
How many callers abandoned after holding for more than 30 seconds?
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Which agent splits transfer the most calls?
l
What kinds of calls are measured by stroke counts or call work codes?
CentreVu Explorer II Version 1.0 Installation for Windows NT
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Enterprise Communications Server
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