Disk Storage Requirements - Lucent Technologies CentreVu Explorer II Version 1.0 Installation Manual

Introduction
Installation Dependencies

Disk Storage Requirements

The required amount of disk space is a function of the average daily call volume, the
average number of call segments per call, and the desired retention period. The table
below gives some example sizing information. For a more specific estimate of your
call center environment, please use the Disk Sizing Tool that can be found at:
http://www.centerpointusa.com/products/V2.shtml.
This table shows call record storage requirements based on the number of calls per
day over a period of months.
# of Avg # of
Months Segments
3
6
12
24
3
6
12
24
6
12
24
6
12
24
Example
Question: How much disk space do I need on my server to store three months of
call records?
Answer: If your call center averages 100,000 calls per day with an average of two
segments per call, then the above table shows that you would need at least 12.5 GB
of disk space allocated for call records on your server.
l
Daily storage requirement = 139 MB
l
Data Total = 139 MB x 90 days = 12,463 MB (12.5 GB).
CentreVu Explorer II Version 1.0 Installation for Windows NT
Table 1: Disk Storage
ACD Calls
Per Day
3 100,000
3 100,000
3 100,000
3 100,000
2 100,000
2 100,000
2 100,000
2 100,000
2 20,000
2 20,000
2 20,000
2 5,000
2 5,000
2 5,000
In MegaBytes
Daily Total
207.1
18,600.0
207.1
37,199.5
207.1
74,398.5
207.1 148,796.6
139.0 12,463.1
139.0 24,925.7
139.0 49,850.9
139.0
99,701.4
28.2
28.2
28.2 19,940.7
7.4
7.4
7.4
1
4,985.5
9,970.6
1,246.7
2,493.0
4,985.5
1-16