Table of Contents
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Glossary
Terminal
Tertiary Split/Skill
Trunk
Trunk Group
TSC
UCD
Uniform Call
Distribution (UCD)
Universal Call ID
CentreVu Explorer II Version 1.0 Installation for Windows NT
A combination of monitor (video display) and
keyboard used to communicate with a
computer to enter and display information.
See Agent Terminal .
Generic 3 and ECS with vectoring, Generic 2.2
with EAS only. When a call is queued to
multiple splits/skills, the third split/skill the call
queued to in a VDN is called the tertiary
split/skill.
A telephone line that carries calls between two
switches, between a Central Office (CO) and a
switch, or between a CO and a phone.
A group of trunks that are assigned the same
dialing digits — either a phone number or a
Direct Inward Dialed (DID) prefix.
See Technical Service Center .
See Uniform Call Distribution .
A process that selects an agent when more
than one agent is available. With UCD, the
most idle agent for the skill/split receives the
call.
See Direct Department Calling and Expert
Agent Distribution .
The Universal Call ID is a unique number
assigned to a call within the customer network.
GL-27
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