Log-In Error Messages; Service Affecting Automated Procedures; Data Import - Lucent Technologies CentreVu Explorer II Version 1.0 Installation Manual

Troubleshooting
Troubleshooting Tips for Windows NT

Log-in Error Messages

This table lists the Login- error messages
Error Message
Login failed, please try again.

Service Affecting Automated Procedures

This section documents the automated procedures within CentreVu Explorer II that
cause service interruptions. The interruptions range from moments to over an hour
in duration. The time of day is listed where applicable.

Data Import

The Data Import Service runs continuously and is responsible for putting External
Call History data from the Call Manager System (CMS) into the CentreVu Explorer
II SQL Server database. The Data Import Service can be configured to check for the
existence of new data from the CMS at any interval from one minute to several
days.
Each time the Data Import Service finds a file to import, it immediately inserts those
records into the database. This procedure has the potential to lock out query requests
for the duration of the import procedure, although the likelihood is quite small. The
import procedure typically lasts less than one minute for call centers with large
volumes of automatic call distribution (ACD) data.
CentreVu Explorer II Version 1.0 Installation for Windows NT
Corrective Action
Try again with the correct password. Contact
your administrator if you forget your
password.
5-21
5
5
5